Appendix D. Help and service information
This section contains information on how to obtain warranty information on
the World Wide Web and online and telephone technical support.
Warranty information on the World Wide Web
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a
worldwide overview of the IBM Limited Warranty for IBM Machines, a
glossary of terms used in the Statement of Limited Warranty, Frequently Asked
Questions (FAQ), and links to Product Support Web pages. The IBM Statement
of Limited Warranty is available from this Web site in 29 languages in Portable
Document Format (PDF).
Online technical support
Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Web site.
Online technical support
IBM Personal Computing Support Web site
http://www.ibm.com/pc/support
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer, you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.
Telephone technical support
Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing. Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
v
Option name
v
Option number
v
Proof of purchase
© Copyright IBM Corp. 2001
D-1
