Table 38. DSA messages (continued)
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
If an action step is preceded by “(Trained technician only)”, that step must be performed only by a trained
technician.
v
Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Message
number
Component Test
State
Description
Action
215-801-xxx
Optical
Drive
v
Verify
Media
Installed
v
Read/
Write Test
v
Self-Test
Messages
and actions
apply to all
three tests.
Aborted
Unable to
communicate with
the device driver.
1.
Make sure that the DSA code is at
the latest level.
2.
Run the test again.
3.
Check the drive cabling at both ends
for loose or broken connections or
damage to the cable. Replace the
cable if it is damaged.
4.
Run the test again.
5.
Make sure that the system firmware
is at the latest level. The installed
firmware level is shown in the DSA
event log in the Firmware/VPD
section for this component.
6.
Run the test again.
7.
Replace the DVD drive.
8.
If the failure remains, go to the IBM
website for more troubleshooting
information.
215-802-xxx
Optical
Drive
v
Verify
Media
Installed
v
Read/
Write Test
v
Self-Test
Messages
and actions
apply to all
three tests.
Aborted
The media tray is
open.
1.
Close the media tray and wait 15
seconds.
2.
Run the test again.
3.
Insert a new CD/DVD into the
drive and wait for 15 seconds for
the media to be recognized.
4.
Run the test again.
5.
Check the drive cabling at both
ends for loose or broken
connections or damage to the cable.
Replace the cable if it is damaged.
6.
Run the test again.
7.
Make sure that the DSA code is at
the latest level.
8.
Run the test again.
9.
Replace the CD/DVD drive.
10.
If the failure remains, go to the IBM
website for more troubleshooting
information.
388
System x3500 M4 Type 7383: Installation and Service Guide
Summary of Contents for 7383
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