IBM Electronic Service Agent
IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources,
and can be downloaded from the IBM website. For more information and to
download IBM Electronic Service Agent, go to http://www.ibm.com/support/
electronic/portal/.
Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM2,
and DSA that are generated when a problem is detected.
See Appendix A, “UEFI/POST error codes,” on page 343, Appendix C, “Integrated
management module II (IMM2) error messages,” on page 399, and Appendix B,
“DSA messages,” on page 361 for more information.
Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.
About this task
If you cannot find a solution to the problem in these tables, see Appendix B, “DSA
messages,” on page 361 for information about testing the server and “Running
DSA Preboot diagnostic programs” on page 149 for additional information about
running DSA Preboot program. For additional information to help you solve
problems, see “Start here” on page 129.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:
Procedure
1.
Check the system-error LED on the operator information panel; if it is lit, check
the light path diagnostics LEDs (see “Light path diagnostics” on page 136).
2.
Remove the software or device that you just added.
3.
Run IBM Dynamic System Analysis (DSA) to determine whether the server is
running correctly (for information about using DSA, see Appendix B, “DSA
messages,” on page 361).
4.
Reinstall the new software or new device.
Chapter 4. Troubleshooting
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