Chapter 1. Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the IBM Web site.
This
Problem Determination and Service Guide
describes the diagnostic tests that you
can perform, troubleshooting procedures, and explanations of error messages and
error codes. The documentation that comes with your operating system and
software also contains troubleshooting information.
Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your blade server.
1.
Determine what has changed.
Determine whether any of the following items
were added, removed, replaced, or updated before the problem occurred:
v
Unified Extensible Firmware Interface (UEFI) code
v
Device drivers
v
Firmware
v
Hardware components
v
Software
If possible, return the blade server to the condition it was in before the problem
occurred.
2.
Collect data.
Thorough data collection is necessary for diagnosing hardware
and software problems.
Note:
Event messages that include links to descriptions and recommended
actions can be viewed in the advanced management module event log (see the
Advanced Management Module User's Guide
for additional information). A listing
of all general event information is in the
BladeCenter Advanced Management
Module Messages Guide
.
a.
Document error codes and light path diagnostics LEDs.
v
System error codes:
See “Error logs” on page 103 for information about a
specific error code.
v
Software or operating-system error codes:
See the documentation for the
software or operating system for information about a specific error code.
See the manufacturer's Web site for documentation.
v
Light path diagnostics LEDs:
See “Light path diagnostics” on page 183
for information about LEDs that are lit.
© Copyright IBM Corp. 2011
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