Contents
Safety
. . . . . . . . . . . . . . . v
Safety statements
.
.
.
.
.
.
.
.
.
.
.
. vi
Chapter 1. Start here . . . . . . . . . 1
Diagnosing a problem .
.
.
.
.
.
.
.
.
.
. 1
Undocumented problems .
.
.
.
.
.
.
.
.
. 5
Chapter 2. Introduction . . . . . . . . 7
Related documentation .
.
.
.
.
.
.
.
.
.
. 7
Notices and statements in this document .
.
.
.
. 8
Features and specifications.
.
.
.
.
.
.
.
.
. 9
Blade server controls and LEDs.
.
.
.
.
.
.
. 11
Turning on the blade server .
.
.
.
.
.
.
.
. 14
Turning off the blade server .
.
.
.
.
.
.
.
. 14
Blade server system-board layouts .
.
.
.
.
.
. 15
Blade server connectors .
.
.
.
.
.
.
.
. 15
System-board switches.
.
.
.
.
.
.
.
.
. 16
System-board LEDs.
.
.
.
.
.
.
.
.
.
. 18
BladeCenter GPU expansion unit LED .
.
.
.
. 18
Chapter 3. Configuring the blade server 21
Using the Setup utility.
.
.
.
.
.
.
.
.
.
. 21
Setup utility menu .
.
.
.
.
.
.
.
.
.
. 22
Using passwords
.
.
.
.
.
.
.
.
.
.
. 25
Using the Boot Menu program .
.
.
.
.
.
. 25
Updating the Universal Unique Identifier (UUID) 25
Updating the DMI/SMBIOS data .
.
.
.
.
. 28
Using the ServerGuide Setup and Installation CD
. 31
ServerGuide features .
.
.
.
.
.
.
.
.
. 32
Setup and configuration overview .
.
.
.
.
. 32
Installing the operating system .
.
.
.
.
.
. 33
Using the PXE boot agent utility program .
.
.
. 34
Firmware updates .
.
.
.
.
.
.
.
.
.
.
. 34
Configuring UEFI compatible devices
.
.
.
.
. 35
Configuring the Gigabit Ethernet controller.
.
.
. 35
Configuring a RAID array
.
.
.
.
.
.
.
.
. 36
Using the LSI Logic Configuration Utility program
36
Using LAN over USB to interface the IMM .
.
.
. 37
Potential conflicts with the LAN over USB
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
. 37
Resolving conflicts with the IMM LAN over USB
interface
.
.
.
.
.
.
.
.
.
.
.
.
.
. 37
Configuring the LAN over USB interface
manually .
.
.
.
.
.
.
.
.
.
.
.
.
. 38
Chapter 4. Parts listing . . . . . . . . 41
Parts listing, Type 7870, 1936, and 1911 .
.
.
.
. 41
Parts listing - BladeCenter GPU expansion unit .
. 48
Chapter 5. Removing and replacing
blade server components. . . . . . . 49
Installation guidelines .
.
.
.
.
.
.
.
.
.
. 49
System reliability guidelines .
.
.
.
.
.
.
. 50
Handling static-sensitive devices .
.
.
.
.
. 50
Returning a device or component .
.
.
.
.
. 51
Removing the blade server from the BladeCenter
unit .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 52
Installing the blade server in a BladeCenter unit .
. 53
Removing and replacing Tier 1 customer replaceable
units (CRUs) .
.
.
.
.
.
.
.
.
.
.
.
.
. 55
Removing the blade server cover .
.
.
.
.
. 55
Closing the blade server cover .
.
.
.
.
.
. 56
Removing a blade handle.
.
.
.
.
.
.
.
. 57
Installing a blade handle .
.
.
.
.
.
.
.
. 58
Removing the battery .
.
.
.
.
.
.
.
.
. 58
Installing the battery .
.
.
.
.
.
.
.
.
. 60
Removing a hot-swap storage drive .
.
.
.
. 62
Installing a hot-swap storage drive
.
.
.
.
. 63
Removing a memory module
.
.
.
.
.
.
. 64
Installing a memory module.
.
.
.
.
.
.
. 65
Removing a USB Flash key .
.
.
.
.
.
.
. 68
Installing a USB Flash key
.
.
.
.
.
.
.
. 70
Removing an I/O expansion card .
.
.
.
.
. 71
Installing an I/O expansion card .
.
.
.
.
. 75
Removing and replacing Tier 2 CRUs.
.
.
.
.
. 80
Removing the bezel assembly .
.
.
.
.
.
. 80
Installing the bezel assembly
.
.
.
.
.
.
. 81
Removing the control panel .
.
.
.
.
.
.
. 82
Installing the control panel .
.
.
.
.
.
.
. 83
Removing and replacing field replaceable units
(FRUs) .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 84
Removing an optional expansion unit
.
.
.
. 84
Installing an optional expansion unit .
.
.
.
. 85
Removing a GPU adapter from the BladeCenter
GPU expansion unit
.
.
.
.
.
.
.
.
.
. 86
Installing a GPU adapter in the BladeCenter GPU
expansion unit .
.
.
.
.
.
.
.
.
.
.
. 88
Removing a microprocessor and heat sink .
.
. 90
Installing a microprocessor and heat sink
.
.
. 94
Thermal grease .
.
.
.
.
.
.
.
.
.
.
. 96
Removing the system-board assembly
.
.
.
. 97
Installing the system-board assembly .
.
.
.
. 98
Chapter 6. Diagnostics . . . . . . . 101
Diagnostic tools overview .
.
.
.
.
.
.
.
. 101
POST .
.
.
.
.
.
.
.
.
.
.
.
.
.
.
. 102
Error logs
.
.
.
.
.
.
.
.
.
.
.
.
. 103
IMM error messages .
.
.
.
.
.
.
.
.
. 105
POST error codes .
.
.
.
.
.
.
.
.
.
. 146
Checkout procedure .
.
.
.
.
.
.
.
.
.
. 165
About the checkout procedure.
.
.
.
.
.
. 165
Performing the checkout procedure .
.
.
.
. 165
Troubleshooting tables .
.
.
.
.
.
.
.
.
. 166
General problems .
.
.
.
.
.
.
.
.
.
. 166
Storage drive problems .
.
.
.
.
.
.
.
. 167
Intermittent problems
.
.
.
.
.
.
.
.
. 167
Keyboard or mouse problems .
.
.
.
.
.
. 168
Memory problems .
.
.
.
.
.
.
.
.
.
. 169
Monitor or video problems .
.
.
.
.
.
.
. 170
© Copyright IBM Corp. 2011
iii
Summary of Contents for 7870B4U
Page 1: ...BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 2: ......
Page 3: ...BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 14: ...xii BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 20: ...6 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 34: ...20 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 248: ...234 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 252: ...238 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 260: ...246 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 266: ...252 BladeCenter HS22 Type 7870 1936 and 1911 Problem Determination and Service Guide...
Page 267: ......
Page 268: ...Part Number 90Y5614 Printed in USA 1P P N 90Y5614...