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PCMCIA 33.6 Data/FAX/VoiceModem

6-1

Part  6 :   Help and Service Information

Before calling, please prepare for your call by following these steps.

  Step 1: Troubleshooting

The modem was completely tested for proper operation at the factory before
packaging for shipment. If the modem does not respond to the AT commands
described in Testing your modem, please try the following:

• 

Ensure that the modem is properly seated in your computer by removing and
re-inserting the modem.

• 

Verify that the COM port specified in your communications software is the
same as the COM port to which  your modem is set..

• 

Ensure that the communications software is installed properly. Follow the
installation instructions in the communications application manual carefully,
and check the documentation for any additional information pertaining to
your system.

Summary of Contents for 84H5162

Page 1: ......

Page 2: ...s are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s d...

Page 3: ...ures 3 2 Additional Information for Installing with Windows NT 4 0 3 4 Vertifying OS 2 COM port setting 3 4 Part 4 Cellular Communications 4 1 Using Cellular Protocols 4 4 Connecting to the Internet O...

Page 4: ...Part 8 Notices 8 1 Electronic Emission Notices 8 1 Telecommunication Notices 8 2 Notices 8 5 Trademarks 8 5 Part 9 System Programs License Agreement 9 1...

Page 5: ...PCMCIA 33 6 Data FAX Voice Modem 1 1 Part 1 Safety This modem card is for use only in Listed Personal Computers that have installation instructions detailing user installation of card cage accessories...

Page 6: ...PCMCIA 33 6 Data FAX Voice Modem 1 2 Safety Information...

Page 7: ...PCMCIA 33 6 Data FAX Voice Modem 1 3 Safety Information...

Page 8: ...PCMCIA 33 6 Data FAX Voice Modem 1 4...

Page 9: ...e branch sur une prise d alimentation correctement c bl e et mise la terre D autre part tout le mat riel connect ce produit doit galement tre branch sur des prises d alimentation correctement c bl es...

Page 10: ...tions unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use cauti...

Page 11: ...uilding please request an analog or fax line from the concierge or facilities personnel Do NOT connect your modem to an ISDN line In some countries ISDN digital lines are being provided for residences...

Page 12: ...telephone line 6 Power on your computer start Windows The modem is now ready for use Installing Modem in Windows95 1 Power on your computer start Windows95 2 Insert the modem card into a PCMCIA card...

Page 13: ...the Selective Install 6 Click on the option icon for PCMCIA support 7 Select your laptop from the list 8 Check PCMCIA Modem FAX box 9 Select OK to install OS 2 Warp s built in PCMCIA card and socket s...

Page 14: ...nes When in a hotel or office building please request an analog or fax line from the concierge or facilities personnel Do NOT connect your modem to an ISDN line In some countries ISDN digital lines ar...

Page 15: ...boot and the status should say started 2 Power off your computer 3 Insert the modem card into a PCMCIA card slot on your computer Make sure that the card is completely inserted and mated securely to...

Page 16: ...curely to the computer 3 New Hardware Found will be on the screen 4 Select option Driver from disk provided by hardware manufacturer 5 Click on OK 6 Insert the Windows95 Installation diskette into dis...

Page 17: ...ystem Setup 5 Run the Selective Install 6 Click on the option icon for PCMCIA support 7 Select your laptop from the list 8 Check PCMCIA Modem FAX box 9 Select OK to install OS 2 Warp s built in PCMCIA...

Page 18: ...When in a hotel or office building please request an analog or fax line from the concierge or facilities personnel Do NOT connect your modem to an ISDN line In some countries ISDN digital lines are be...

Page 19: ...boot and the status should say started 2 Power off your computer 3 Insert the modem card into a PCMCIA card slot on your computer Make sure that the card is completely inserted and mated securely to...

Page 20: ...ecurely to the computer 3 New Hardware Found will be on the screen 4 Select option Driver from disk provided by hardware manufacturer 5 Click on OK 6 Insert the Windows95 Installation diskette into di...

Page 21: ...System Setup 5 Run the Selective Install 6 Click on the option icon for PCMCIA support 7 Select your laptop from the list 8 Check PCMCIA Modem FAX box 9 Select OK to install OS 2 Warp s built in PCMCI...

Page 22: ......

Page 23: ...this manual Diskette for Windows95 operating system Also includes README and AT Command files Communication software As you examine these items look for any physical damage Retain the shipping contain...

Page 24: ...munications Your communications software must support AutoSync in order for you to use it Your software will affect how the modem functions with AutoSync To activate AutoSync do the following Set S Re...

Page 25: ...call This is called smart dialing To use the smart dial feature enter a string similar to this ATDT phone credit card Voice Messaging Your modem when used with communications software that supports th...

Page 26: ...NT 4 0 will request you select a com port select any one then click on NEXT If NT says it is unable to add modem to com port click OK and re run modems from control panel but do NOT select don t detec...

Page 27: ...ore you can use a cellular phone with your modem you must obtain the correct Cellular cable Cellular cables are provided for IBM by USRobotics parts service center To order or obtain information for C...

Page 28: ...of the cellular voice channel is reserved for out of band signalling reducing the bandwidth on the cellular network This can result in distortion or signal loss You cannot control this Voice compress...

Page 29: ...loser to a window Never lay the phone on a metal surface during transmissions Keep in mind that large objects like mountains or even a car hood can cause the signal to be reflected back to you or bloc...

Page 30: ...modem is configured for the phone If your software is in terminal mode the message Phone Cable Attached will appear 7 Turn the cellular phone on if modem has not already turned it on If you have a dig...

Page 31: ...reported is ALT EC Both MNP 10 EC and ETC offer the following additional features Improves the initial connection success rate Automatically calculates optimal transmission speeds to compensate for c...

Page 32: ...your cellular phone to the modem Dialing Cellular dialing functions work the same as landline functions If you are dialing manually and you do not require a Personal ID Number PIN and your phone numbe...

Page 33: ...If not switch to a different COM port 5 Type AT F and press enter you should see an OK response If nothing happened at this point this indicates that the modem is not getting the proper IRQ 6 Type AT...

Page 34: ...Enter Typing this command sets the modem to the default values Your modem responds by displaying OK on your screen 5 Type ATL3 and press Enter Typing this command increases the volume level at the mod...

Page 35: ...described in Testing your modem please try the following Ensure that the modem is properly seated in your computer by removing and re inserting the modem Verify that the COM port specified in your com...

Page 36: ...be at your computer Your technical support representative might want to walk you through the problem during the call Step 3 Placing the Call to IBM Technical support is available during the warranty p...

Page 37: ...achine If you have any questions contact IBM or your reseller Machine IBM PCMCIA 33 6 Data FAX Voice Modem Warranty Period Five 5 years Contact your place of purchase for warranty service information...

Page 38: ...arranty period You should give your proof of purchase and this Statement to that user However for Machines which have a life time warranty this warranty is not transferable Warranty Service To obtain...

Page 39: ...or free operation of a Machine The warranties may be voided by misuse accident modification unsuitable physical or operating environment improper maintenance by you removal or alteration of Machine or...

Page 40: ...any other actual direct damages or loss up to the greater of U S 100 000 or the charges if recurring 12 months charges apply for the Machine that is the subject of the claim UNDER NO CIRCUMSTANCES IS...

Page 41: ...ceiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an IBM autho...

Page 42: ...fied as soon as possible You will be advised of your right to file a complaint with the FCC 4 Your telephone company may make changes in its facilities equipment operations or procedures that could af...

Page 43: ...ervice in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this eq...

Page 44: ...tretien canadien autoris d sign par le fournisseur La compagnie de t l communications peut demander l utilisateur de d brancher un appareil la suite de r parations ou de modifications effectu es par l...

Page 45: ...Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms used in this publication are trademarks of the IBM Corporation in the United States o...

Page 46: ......

Page 47: ...combination Programs may be included with the System or made available electronically or via various media IBM may also include other programs in this package which may be licensed under different te...

Page 48: ...the Programs and distribute them to a rightful possessor of a System and to install the Programs for a rightful possessor but only to the extent necessary to restore or maintain the System provided t...

Page 49: ...d by reference GENERAL You may terminate your license at any time IBM may terminate your license if you fail to comply with the terms of this Agreement In either event you must destroy or disable all...

Page 50: ...EMENT Located in back of this manual ________________________________________________ PLEASE READ THIS AGREEMENT CAREFULLY BEFORE USING THESE PROGRAMS OR YOUR SYSTEM INITIAL USE OF THE SYSTEM OR THESE...

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