background image

Monitor problems

Monitor symptom

Suggested action

The screen is blank.

Verify that:

v

The server power cord is plugged into the server and a working electrical outlet.

v

The monitor cables are connected properly.

v

The monitor is turned on and the Brightness and Contrast controls are adjusted
correctly.

v

If the servers are C2T chained together, verify that:
– The C2T chain cables are securely connected to the servers.
– The C2T breakout cable is connected properly.
– A server that is turned on is selected.

Important:

In some memory configurations, the 3-3-3 beep code might sound

during POST followed by a blank display screen. If this occurs and the

Boot Fail

Count

feature in the Start Options of the Configuration/Setup Utility program is set

to

Enabled

(its default setting), you must restart the server three times to force the

system BIOS code to reset the CMOS values to the default configuration (memory
connector or bank of connectors enabled).

If the problem remains, call for service.

Only the cursor appears.

Call for service.

The screen is wavy, unreadable,
rolling, distorted, or has screen
jitter.

If the monitor self-tests show the monitor is working properly, consider the location
of the monitor. Magnetic fields around other devices (such as transformers,
appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,
unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.
(Moving a color monitor while it is turned on might cause screen discoloration.)
Then move the device and the monitor at least 305 mm (12 in.) apart. Turn on the
monitor.

Notes:

1. To prevent diskette drive read/write errors, be sure the distance between

monitors and diskette drives is at least 76 mm (3 in.).

2. Non-IBM monitor cables might cause unpredictable problems.

3. An enhanced monitor cable with additional shielding is available for the 9521

and 9527 monitors. For information about the enhanced monitor cable, contact
your IBM reseller or IBM marketing representative.

If the problem remains, call for service.

Wrong characters appear on the
screen.

If the wrong language is displayed, update the BIOS code with the correct
language.

If the problem remains, call for service.

No video.

1. Make sure the correct machine is selected, if applicable.

2. Make sure all cables are locked down.

If the problem remains, call for service.

58

IBM xSeries 225 Type 8647: Installation Guide

Summary of Contents for 8647 - Eserver xSeries 225

Page 1: ...r and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use ServerGuide to setup and configure hardware Did configuration complete U...

Page 2: ...r loose connections and verify that all optional devices you installed are on the ServerProven list You can view the ServerProven list at http www ibm com pc compat Server working properly Problem sol...

Page 3: ...IBM xSeries 225 Type 8647 Installation Guide ERserver...

Page 4: ...nt of Limited Warranty Z125 4753 07 11 2002 on page 63 and Appendix C Notices on page 79 Second Edition August 2003 Copyright International Business Machines Corporation 2003 All rights reserved US Go...

Page 5: ...g an adapter 15 Cabling an optional SCSI adapter 18 Installing internal drives 19 Internal drive bays 19 Preinstallation steps 21 Installing a drive in bay 2 21 Installing a non hot swap hard disk dri...

Page 6: ...the World Wide Web 61 Software service and support 62 Hardware service and support 62 Appendix B IBM Statement of Limited Warranty Z125 4753 07 11 2002 63 Part 1 General Terms 63 Part 2 Country unique...

Page 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Page 8: ...disconnect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems be...

Page 9: ...es or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers...

Page 10: ...move all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the...

Page 11: ...at your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Statement 15 CAUTIO...

Page 12: ...3 ACHTUNG Keine Gegenst nde die mehr als 50 kg wiegen auf Rack Einheiten ablegen 50 kg Notice n 23 ATTENTION Ne posez pas d objet dont le poids d passe 50 kg sur les unit s mont es en armoire 50 kg Va...

Page 13: ...giare oggetti che pesano pi di 50 kg sulla parte superiore delle unit montate in rack 50 kg Turvaohje 23 Varoitus Telineeseen asennettujen laitteiden p lle ei saa asettaa yli 50 kilon painoista esinet...

Page 14: ...vejer mere end 50 kg oven p enheder der er monteret i rack 50 kg Instru o 23 CUIDADO N o coloque nenhum objeto com peso superior a 50 kg 110 lbs sobre dispositivos montados em rack 50 kg 110 lbs xii...

Page 15: ...23 50 110 50 110 23 50 50 23 50 50 Safety xiii...

Page 16: ...23 50 110 50 110 50 Kg 50 23 23 50 110 50 110 xiv IBM xSeries 225 Type 8647 Installation Guide...

Page 17: ...23 50 110 50 110 23 50 50 23 50 110 50 110 Safety xv...

Page 18: ...23 50 110 50 110 23 50 50 110 23 50 110 50 110 xvi IBM xSeries 225 Type 8647 Installation Guide...

Page 19: ...the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVERTENCIA El contacto con el cable de este producto o con cables de accesorios que se...

Page 20: ...xviii IBM xSeries 225 Type 8647 Installation Guide...

Page 21: ...ge in the Brand field select Servers 4 In the Family field select xSeries 225 5 Click Display documents Your server comes with an IBM ServerGuide Setup and Installation CD to help you configure the ha...

Page 22: ...you can install it when you run the Documentation Browser Using the Documentation Browser Use the Documentation Browser to browse the contents of the CD read brief descriptions of the books and view...

Page 23: ...reference to the corresponding statement in the Safety Information publication The following notices and statements are used in the documentation v Notes These notices provide important tips guidance...

Page 24: ...ne internal one optional external v Four Universal Serial Bus USB v2 0 ports two on front and two on rear of enclosure v Keyboard port v Mouse port v Audio ports rear Line out Mic Line in v ATA 100 du...

Page 25: ...formation in Chapter 2 Installing options on page 9 The blue color on components and labels indicates touch points where a component can be gripped a latch moved and so on The following illustration s...

Page 26: ...options Microprocessor 1 CPU1 Microprocessor 2 CPU2 AGP Pro slot PCI slot 1 PCI1 PCI X slot 2 PCI2 PCI X slot 3 PCI3 PCI X slot 4 PCI4 PCI X slot 5 PCI5 DIMM 1 DIMM 2 DIMM 3 DIMM 4 Battery Video adap...

Page 27: ...Primary IDE IDE1 Error LED JER2 Cover switch JCI2 Front panel switch LEDs JFP1 SCSI channel A SCSI1 SCSI channel B SCSI2 Wake on LAN JWL PCI fan SYSFAN5 Center fan SYSFAN4 some models System board ex...

Page 28: ...ED Without optional Remote Supervisor Adapter With optional Remote Supervisor Adapter DIMM error D26 D27 D28 D29 Memory problem also turns on system error LED on the front bezel Memory problem also tu...

Page 29: ...installing hot swap and hot plug components v The blue color on components and labels identifies touch points where you can grip a component move a latch and so on v When you need to access the insid...

Page 30: ...ndling static sensitive devices Attention Static electricity can damage electronic devices including your server To avoid damage keep static sensitive devices in their static protective packages until...

Page 31: ...and external cables 3 Lay the server on its side 4 Unlock the side cover then pull the cover release latch away from the server and push the cover toward the rear of the server Lift the side cover of...

Page 32: ...it from the bezel see the illustration on page 26 If the hot swap lock bar will not rotate press the top of the hot swap lock bar to release the lock mechanism 3 Locate the bezel release lever then p...

Page 33: ...ety information beginning on page v and Installation guidelines on page 9 2 Remove the side cover Removing the side cover on page 11 3 If your server comes with a standard support bracket similiar to...

Page 34: ...e you install an adapter review the following information v Read the documentation that comes with your operating system v Locate the documentation that comes with the adapter and follow those instruc...

Page 35: ...ler and then PCI X expansion slots 2 through 5 v For a list of supported options for your server go to http www ibm com pc support on the World Wide Web Installing an adapter Note You can install an o...

Page 36: ...ard or the adapter 8 Carefully grasp the adapter by the top edge or upper corners and align it with the expansion slot guides then press the adapter firmly into the expansion slot Move the adapter dir...

Page 37: ...ked position Note If any adapters in your server are large or have heavy cables attached to them you can remove the rear adapter retention bracket and secure all of the adapters with expansion slot sc...

Page 38: ...er or cable option is required to connect external SCSI devices Complete the following steps to cable an optional SCSI adapter 1 Install the SCSI adapter see Installing an adapter on page 15 2 Connect...

Page 39: ...r models come with an IDE CD ROM drive in bay 1 a 3 5 in 1 44 MB diskette drive in bay 3 and six hot swap hard disk drive bays Other server models come with an IDE CD ROM drive in bay 1 a 3 5 in 1 44...

Page 40: ...e CD RW or DVD drive in bay 2 4 The server supports only one diskette drive 5 To install a 3 5 in drive in a 5 25 in bay you must use the 5 25 in conversion kit supplied with the option 6 The electrom...

Page 41: ...Removing the bezel on page 12 4 Remove the support bracket see Removing and installing the support bracket on page 13 5 Use a screwdriver to pry the filler panel and EMC shield away from the server No...

Page 42: ...one end of the appropriate signal cable into the back of the drive and make sure that the other end of this cable is connected into the appropriate IDE or SCSI connector on the system board v If you...

Page 43: ...ot swap hard disk drive in bay 4 5 6 or 7 1 Follow the instructions in Preinstallation steps on page 21 2 Remove the side cover see Removing the side cover on page 11 3 Remove the support bracket see...

Page 44: ...w to the rear of the drives or over the microprocessor and memory 9 Connect the power cable to the back of the drive The connectors are keyed and can be inserted only one way 10 Push the drive cage ou...

Page 45: ...he following cables are provided v Power cables Four wire power cables connect the drives to the power supply At the end of these cables are plastic connectors that can be attached to different drives...

Page 46: ...d have the same speed rating mixing speed ratings will cause all drives to operate at the lower speed 2 You do not have to turn off the server to install hot swap drives in the hot swap drive bays How...

Page 47: ...ur server is configured for RAID operation using the integrated SCSI controller with RAID capabilities or an optional ServeRAID controller you might need to reconfigure your disk arrays after installi...

Page 48: ...be the same size speed type and technology as the DIMMs you installed in DIMM 3 and DIMM 4 memory connectors However the size speed type and technology of the DIMMs you install in DIMM 1 and DIMM 2 me...

Page 49: ...down into the connector by applying pressure on both ends of the DIMM simultaneously The retaining clips snap into the locked position when the DIMM is firmly seated in the connector If there is a gap...

Page 50: ...same cache size and type and the same clock speed Microprocessor internal and external clock frequencies must be identical You can use the Configuration Setup Utility program in your server to determi...

Page 51: ...pter retention brackets to the open unlocked position b Slide the adapter airflow guide out of the guides on the air baffle and front adapter support bracket then remove it from the chassis 5 Remove t...

Page 52: ...after you remove the plastic cover and do not touch the thermal grease on the bottom of the heat sink Touching the thermal grease will contaminate it If the thermal grease on the microprocessor or he...

Page 53: ...owing steps to install a rope clip 1 Remove the side cover see Removing the side cover on page 11 2 Use a screwdriver to remove the two metal knockouts 3 Insert the rope clip through the rear panel th...

Page 54: ...omplete the following steps to replace the bezel 1 Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 2 Push the top of the bezel toward the server until the...

Page 55: ...nstalled and seated correctly and that you have not left loose tools or parts inside the server 2 Place the bottom lip of the side cover over the bottom edge of the server chassis 3 Rotate the side co...

Page 56: ...automatically starts so that you can save the new configuration information See Chapter 4 Configuring the server on page 41 for additional information Some options have device drivers that you need to...

Page 57: ...this button to release a CD from the CD ROM drive CD ROM drive activity LED When this LED is lit it indicates that the CD ROM drive is in use DC power LED This LED is on each hot swap power supply on...

Page 58: ...flashing it indicates that the server is off and still connected to an ac power source standby mode System error LED When this LED is lit it indicates that a system error has occurred An LED on the s...

Page 59: ...mote requests to turn on the server To remove all power from the server you must disconnect it from the power source Some operating systems require an orderly shutdown before you turn off the server S...

Page 60: ...e system with an optional Remote Supervisor Adapter installed the server can be turned off from the Remote Supervisor Adapter user interface v If an optional Remote Supervisor Adapter is installed in...

Page 61: ...s come with your server If your server has a ServeRAID controller installed you must use the ServeRAID Configuration program to define and configure your disk array subsystem before you install your o...

Page 62: ...the LSI Logic Configuration Utility program to Perform a low level format on a SCSI hard disk drive View or change SCSI IDs for attached devices Set SCSI protocol parameters on SCSI hard disk drives...

Page 63: ...channel from the list of adapters then press Enter 4 Follow the instructions on the screen to change the settings of the selected items then press Enter The Device Properties and Mirroring Properties...

Page 64: ...startable CD mode in which you can configure your controller before you install your operating system To run the ServeRAID Manager program in startable CD mode turn on the server then insert the IBM S...

Page 65: ...Complete the following steps to use Express configuration 1 In the ServeRAID Manager tree click the controller 2 Click Express configuration 3 Click Next The Configuration summary window opens 4 Revie...

Page 66: ...he controller 2 Click Custom configuration 3 Click Next The Create arrays window opens 4 From the list of ready drives select the two drives you want to move to the array 5 Click Add selected drives t...

Page 67: ...ration click Back 9 Click Apply then click Yes when asked if you want to apply the new configuration The configuration is saved in the controller and in the physical drives 10 Exit from the ServeRAID...

Page 68: ...and physical drives To view information expand the ServeRAID Manager tree then click the relevant tree object Detailed information about the selected device appears in the right pane To display avail...

Page 69: ...e help system ServeRAID Assist will open within the ServeRAID Manager interface To learn more about the ServeRAID Manager tree objects and the actions that apply to them select a tree object and click...

Page 70: ...Figure 7 Hints and tips feature 50 IBM xSeries 225 Type 8647 Installation Guide...

Page 71: ...vice driver for your server and operating system f Click the file link for the executable file to download the file and follow the instructions in the readme file to install the device driver 2 Instal...

Page 72: ...52 IBM xSeries 225 Type 8647 Installation Guide...

Page 73: ...4 v Diagnostic programs and error messages The diagnostic programs are provided on the IBM Enhanced Diagnostics CD These programs test the major components of your server Note See Solving problems in...

Page 74: ...errors Continuous beep Your startup boot microprocessor has failed or your system board or speaker subsystem might contain a failing component If the system continues through POST with no errors call...

Page 75: ...operating system Install your operating system ServerGuide problems The following table lists problem symptoms and suggested solutions Table 5 ServerGuide Setup and Installation CD Symptom Suggested...

Page 76: ...manual tray release opening If the problem remains call for service Diskette drive problems Diskette drive symptom Suggested action Diskette drive activity LED stays on or the system bypasses the disk...

Page 77: ...memory displayed is less than the amount of physical memory installed 1 Verify that v The memory modules are seated properly v You have installed the correct type of memory v If you changed the memory...

Page 78: ...tter If the monitor self tests show the monitor is working properly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescent lights and oth...

Page 79: ...troller status LED D45 Center fan error LED SYSFAN4 Table 6 Error LEDs Error LED Without optional Remote Supervisor Adapter With optional Remote Supervisor Adapter DIMM error D26 D27 D28 D29 Memory pr...

Page 80: ...60 IBM xSeries 225 Type 8647 Installation Guide...

Page 81: ...s and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software...

Page 82: ...services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You c...

Page 83: ...e removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in...

Page 84: ...ates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mou...

Page 85: ...sit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any of your confidential proprietary or personal information contained in a...

Page 86: ...uties and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS ARGENTINA Governing Law The following is added after the first sen...

Page 87: ...goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the cou...

Page 88: ...ing is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accor...

Page 89: ...MAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement...

Page 90: ...venia or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase a Machine i...

Page 91: ...registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democrati...

Page 92: ...in Helsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES Consumers have legal rights under applicable national legislation governing the sale of consumer...

Page 93: ...nternal Code LIC The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER...

Page 94: ...censed Internal Code LIC Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this section In such ins...

Page 95: ...tion Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implie...

Page 96: ...our claim from IBM UNITED KINGDOM Limitation of Liability The following replaces the terms of this section in its entirety For the purposes of this section a Default means any act statement omission o...

Page 97: ...period Type of Warrany Service Worldwide Parts 1 year labor 1 year 2 See Types of Warranty Service for the legend and explanations of warranty service types Types of Warranty Service If required IBM p...

Page 98: ...ollection or for Mail in Service IBM will return it to you at IBM s expense unless IBM specifies otherwise You are responsible for the subsequent installation and verification of the Machine This type...

Page 99: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 100: ...ountries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United St...

Page 101: ...ials must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web...

Page 102: ...du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to...

Page 103: ...atories UL and certified by the Canadian Standards Association CSA For units intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or...

Page 104: ...tugal Reunion Romania Russian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Republic Tajikistan Tahiti Tog...

Page 105: ...ba Bahamas Barbados Belize Bermuda Bolivia Caicos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia...

Page 106: ...86 IBM xSeries 225 Type 8647 Installation Guide...

Page 107: ...configuration custom 46 fine tuning 48 ServeRAID programs 41 summary window 47 updating 36 Configuration Setup Utility 42 configuring your server 41 connectors adapter 6 battery 6 cable 7 external po...

Page 108: ...37 DC power 37 error 59 hard disk drive activity 38 LSI Logic Configuration Utility 41 starting 43 M major components 5 memory installing 28 modules 28 problems 57 memory module order of installation...

Page 109: ...verGuide CDs 41 error symptoms 55 ServerGuide CD 1 size 4 solving problems 53 startable CD mode 43 starting LSI Logic Configuration Utility 43 the server 38 statements and notices 3 static electricity...

Page 110: ...90 IBM xSeries 225 Type 8647 Installation Guide...

Page 111: ......

Page 112: ...Part Number 88P9294 Printed in U S A 1P P N 88P9294...

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