IBM 86604RU - Netfinity 5500 - 4RU, Hardware Maintenance Manual

Page 1: ...5RU 61U 6RU 71U 11X 41X 4RX 51X 5RX 61X 6RX 72U 1RX 42X 4SX 52X 5SX 62X 6SX 7SU 1RU 42U 4SU 52U 5SU 62U 6SU 7RU S10L 9800 03 IBM Netfinity Servers IBM Netfinity 5500 Type 8660 Hardware Maintenance Ma...

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Page 3: ...S10L 9800 03 IBM Netfinity Servers IBM Netfinity 5500 Type 8660 Hardware Maintenance Manual June 1999 We Want Your Comments Please see page 389 IBM...

Page 4: ...formation herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at a...

Page 5: ...are familiar with IBM PC Server products Important safety information Leia todas as instru es de cuidado e perigo antes de executar qualquer opera o Be sure to read all caution and danger statements i...

Page 6: ...nline support Use the World Wide Web WWW or the IBM BBS to download Diagnostic BIOS Flash and Device Driver files File download address is http www ibm com pc files html The IBM BBS can be reached at...

Page 7: ...7 Processor board component locations 358 Parts listing 2 way upgrade kit 360 4 way Xeon upgrade installation 361 Before you begin 361 Important 364 Updating the system BIOS 365 Removing the shuttle a...

Page 8: ...vi Netfinity Server HMM...

Page 9: ...ft Windows NT Server 4 x Utility Program 21 Novell NetWare Intranetware Server Utility Program 22 SCO OpenServer Server Utility Program 23 Using the Server Utility Programs 23 Server security file 24...

Page 10: ...s 61 Failover for redundant Ethernet 62 Special considerations when combining failover and hot plug functions 62 Configuring for failover 62 Windows NT 63 IntraNetware 64 Netfinity System Management P...

Page 11: ...s 97 Advanced setup 97 ACPI control 98 Cache control 98 PCI bus control 98 Memory settings 98 Advanced ISA settings 98 System Service Processor settings 98 Plug and Play 99 Error logs 99 POST error lo...

Page 12: ...tion 133 Configuration synchronization 135 Using the ServeRAID Mini Configuration program 137 Viewing the ServeRAID II controller status 139 Viewing the configuration 140 Locations 141 Adapters 142 LE...

Page 13: ...SI drives 198 SCSI IDs 199 Termination internal SCSI devices 199 Preinstallation steps all bays 200 Installing a 5 25 inch removable media drive 200 Installing a drive in a hot swap bay 203 Replacing...

Page 14: ...removal 259 Top cover removal 262 Voltage regulator card removal 263 Symptom to FRU index 264 Beep symptoms 264 No beep symptoms 267 Control panel system error LED 267 Diagnostic error codes 270 Error...

Page 15: ...the cause of the first error message is corrected the other error messages might not occur the next time you run the test A failed system might be part of a shared DASD cluster two or more systems sh...

Page 16: ...s check the error log see Error logs on page 99 001 IS THE SYSTEM PART OF A CLUSTER Yes No 002 Go to Step 004 003 Schedule maintenance with the customer Shut down all systems related to the cluster Ru...

Page 17: ...ex on page 264 006 Run the Diagnostic Programs If necessary refer to Running Diagnostic programs on page 13 If you receive an error go to Symptom to FRU index on page 264 If the diagnostics completed...

Page 18: ...ce diskette drive serial port and parallel port You can also use them to test some external devices Also if you cannot determine whether a problem is caused by the hardware or by the software you can...

Page 19: ...ver progresses through POST and the final number that appears on the screen represents the total amount of memory available If POST finishes without detecting any problems a single beep sounds the fir...

Page 20: ...formation see Error symptoms on page 277 Software generated error messages These messages occur if a problem or conflict is found by an application program the operating system or both Messages are ge...

Page 21: ...iagnostic programs you must start the server with the highest level password That is if you enter the power on password and an administrator password is set you cannot run the programs You can only vi...

Page 22: ...use direct memory access DMA use device drivers and so on by selecting Hardware Info from the top of the screen If the hardware checks out OK but the problem persists during normal server operations a...

Page 23: ...by CD ROM drive The IBM Netfinity NetBAY3 tower model only allows installation of options to provide extra expansion bays Expansion Slots Up to seven adapters can be installed Four 32 bit hot plug PC...

Page 24: ...system board Dedicated systems management I O port Video controller with 1MB video memory compatible with Super video graphics array SVGA Video graphics adapter VGA Power Supply 400 W 115 230 V ac Aut...

Page 25: ...thernet on page 62 Netfinity System Management Processor on page 65 Resolving configuration conflicts on page 73 ServeRAID Configuration program on page 74 Software installation on page 74 Specificati...

Page 26: ...rver You can use the client server mode to administer and configure ServeRAID controllers and adapters that are in servers anywhere on the network The TCP IP networking protocol supports the client se...

Page 27: ...diskettes on page 25 for stand alone mode instructions If you are using OS 2 NetWare IntraNetware or SCO OpenServer you must use the Administration and Monitoring utility program in the client server...

Page 28: ...ity Programs using Diskettes This section contains installation instructions and information about using the IBM OS 2 server utility Microsoft Windows NT server utility Novell NetWare IntraNetware ser...

Page 29: ...utility program 1 Insert the IBM ServeRAID Device Driver Diskette into the diskette drive 2 Create an IPSRAID directory on the hard disk Type md d ipsraid where d is the hard disk drive letter 3 Copy...

Page 30: ...ipsadm ico where d is the hard disk drive letter f Click on OK for the icon g Click on OK for the program properties h Double click on the new icon to access the server utilities 7 Continue with Usin...

Page 31: ...ry To run the program type ipsadm at the command prompt If the program does not run use the following instructions to manually install the SCO OpenServer 5 X utility program 1 Insert the IBM ServeRAID...

Page 32: ...ally the display but you can disable this by using the d parameter The f parameter enables logging messages to a file Messages consist of startup information connecting and disconnecting clients and e...

Page 33: ...ion and Monitoring Utility Program You can install the Administration and Monitoring utility program in one of two ways Using ServerGuide see Installing the Administration and Monitoring Utility Progr...

Page 34: ...ress Enter then follow the instructions that appear on the screen For instructions on how to use the Administration and Monitoring utility program see Using the Administration and Monitoring Utility P...

Page 35: ...Area Displays information for each device connected to the physical channel of the ServeRAID controller This includes the device states and the array identifiers if applicable 5 Status Bar Displays h...

Page 36: ...is enabled on the server to which you are connecting type in the User Name and Password as defined by the security file on the server to which you are connecting See Server security file on page 24 fo...

Page 37: ...ot responding To enable or disable the alarm click on the box for Disable Alarm on the General Options screen Placing a check in the box disables the alarm removing the check enables the alarm To rese...

Page 38: ...ars Enable Netfinity Alerts Netfinity Alerts Alert Information Messages Alert Warning Messages Alert Fatal Messages Send Test Alert Cancel OK 4 To enable all of the Netfinity alerts click on the check...

Page 39: ...This section describes how to administer the ServeRAID controller using the following functions Array administration Logical drive administration on page 34 Logical drive migration administration on...

Page 40: ...r the new array A screen similar to the following appears Create Logical Drive Array ID Free Space MB Raid Level Requested Space OK Cancel 2150 2150 C 0 4 Select the RAID level that you want to assign...

Page 41: ...ll three drives with 333MB on each drive 6 Click on OK to create the disk array 7 You must initialize all new logical drives before storing data in them See Initializing logical drives on page 36 Note...

Page 42: ...logical drives using the ServeRAID Administration and Monitoring utility program Creating Logical Drives If you plan to use the logical drive migration LDM feature do not create more than seven logica...

Page 43: ...Changing RAID levels on page 39 for more information 4 Type the size in megabytes that you want to assign to the logical drive in the Requested Space entry field Notes a The Requested Space default va...

Page 44: ...Size 8 KB Number of Chunks 3 Stripe Order 1 1 1 2 1 4 Unblock Initialize Synchronize OK 2 Click on Initialize to initialize the drive Note RAID level5 logical drives are automatically synchronized wh...

Page 45: ...Monitoring utility program A screen similar to the following appears Logical Drive Information Logical Drive Number 1 Blocked No Part of Array A Part of Merge Group 1 Date Created 05 19 97 State OKY...

Page 46: ...t is blocked from the Main Menu of the Administration and Monitoring utility program A screen similar to the following appears Logical Drive Information Logical Drive Number 1 Blocked No Part of Array...

Page 47: ...by adding one hard disk drive Change two RAID level1 logical drives to RAID level5 by adding one hard disk drive Change from RAID level5 to RAID level0 by removing one hard disk drive To change the R...

Page 48: ...ive The ServeRAID controller supports adding new space to a disk array as follows You can increase the free space in a disk array without adjusting the size of the logical drives This is useful when y...

Page 49: ...three 2150MB hard disk drives that are configured as two RAID level5 logical drives one 500MB and one 1000MB and 2800MB of free space If you use the logical drive migration procedure and add a 2150MB...

Page 50: ...ce states and rebuilding drives using the ServeRAID Administration and Monitoring utility program Setting Physical device states Physical devices always appear in one of the following defined states b...

Page 51: ...n its respective disk array You can rebuild only RAID level1 and RAID level5 logical drives The data stored in stored in RAID level0 logical drives cannot be reconstructed therefore RAID level0 logica...

Page 52: ...g Drv 6 Log Drv 7 53 Notes 1 Only one Rebuild operation can take place at a time 2 The Rebuild operation changes the hard disk drive state from DDD to RBL if the array contains a CRT logical drive Aft...

Page 53: ...veRAID controller 1 Click on the icon on the tool bar or select Adapter Configuration from the Advanced pull down menu A screen similar to the following appears Adapter Configuration Adapter Configura...

Page 54: ...e icon on the tool bar or select Adapter Configuration from the Advanced pull down menu A screen similar to the following appears Adapter Configuration Adapter Configuration Options Copy Drive Configu...

Page 55: ...Click on the icon on the tool bar or select Scan For New Drives from the Advanced pull down menu Netfinity 5500 Type 8660 47...

Page 56: ...nding If there is more than one ServeRAID controller in the system click on the appropriate button to make it active A screen similar to the following appears Adapter Information Adapter Number 1 Numb...

Page 57: ...ild Rate The setting for the rebuild rate can be low medium or high priority The default setting is high Hot Swap Rebuild If hot swap rebuild is set to enable the ServeRAID controller will rebuild a d...

Page 58: ...unt 2650 Defunct Disk Count 0 Rebuild Rate High Hot Swap Rebuild Disabled Offline Logical Drive Count 0 Soft Event Log Hard Event Log Device Event Log OK 2 Select the appropriate button at the bottom...

Page 59: ...ent The ServeRAID controller detects these events Most likely these events are caused by the SCSI device such as selection timeout unexpected bus free or SCSI phase event Note Under normal operating c...

Page 60: ...74E7B75 Erase OK Monitoring the logical drive information You can monitor the logical drive information by clicking on the desired logical drive button on the Main Screen of the Administration and Mon...

Page 61: ...o Set Device State Rebuild Drive OK Part of Merge Group The identifier of the logical drive s merge group 1 through 254 Date Created The date that the logical drive was created State The current drive...

Page 62: ...ive state see Physical device states on page 86 and Logical drive states on page 88 for more information Soft Event The number of soft events reported from the device event log Hard Event The number o...

Page 63: ...hosted on a standard Ethernet system can be seamlessly migrated to a Fast Ethernet system In a very small number of cases minor tuning might be required to adjust the application to the higher perfor...

Page 64: ...adapter Review the network adapter documentation for any additional configuration requirements and for troubleshooting information 56 Netfinity Server HMM...

Page 65: ...d the current configuration settings See Configuration Setup Utility program on page 60 2 Set jumpers or switches on the server system board See Changing jumper positions on page 151 and System board...

Page 66: ...igure system board functions such as serial and parallel port assignments change interrupt request IRQ settings and change the startup sequence for drives that you install You also can use this utilit...

Page 67: ...main menu of the Configuration Setup Utility program to assign the ISA legacy resources See Plug and Play on page 99 for more information 5 Install software programs See the installation instructions...

Page 68: ...tored in nonvolatile random access memory NVRAM While the server is off the configuration information remains available for the next system startup Always run the Configuration Setup Utility program i...

Page 69: ...on page 144 for additional information PCI devices automatically communicate with the server configuration information This usually results in automatic configuration of a PCI device If a conflict do...

Page 70: ...secondary Ethernet controller cannot be used for any other network operation Note The operating system determines the maximum number of IBM Netfinity 10 100 Fault Tolerant Adapters that you can insta...

Page 71: ...the server The failover function is now enabled Windows NT 1 Add the redundant NIC adapter according to the instructions provided with the adapter and in Adapters on page 142 2 Use ServerGuide to ins...

Page 72: ...hernet controller is determined reload the driver with the appropriate parameters 3 When the driver is loaded bind it to a protocol stack The failover function is now enabled If a failover occurs A me...

Page 73: ...ed System Management service you can configure Advanced System Management service events such as POST loader and operating system timeouts and critical temperature and voltage failures If any of these...

Page 74: ...er and initiate remote video mode on the system management processor Remote video mode enables you to remotely monitor all textual output generated during POST All POST data will be displayed in the t...

Page 75: ...s 6 System Power 7 Boot B Remote Terminal Status Y Disconnect Current Logon Z Start Remote Video To access a menu item press the number or letter that corresponds to the information you want to access...

Page 76: ...rname and password combinations Menu Selection Data Available for Viewing Service Processor Configuration System management processor modem configuration dial out entries dial out alerts dial in login...

Page 77: ...mote Terminal Status Y Disconnect Current Logon Z Start Remote Video 3 Select 6 System Power The following System Power menu appears 1 Current Power Status 2 Power Configuration 3 Power On 4 Power Off...

Page 78: ...at you define using the Advanced System Management service and Netfinity Manager Important If you update the system management processor microcode the default username USERID and password PASSW0RD are...

Page 79: ...n with the system management processor you will be prompted for a username and password You must provide a username and password combination that has been previously configured for use with the system...

Page 80: ...t Immediately to restart the server Note For information on the System Power and Boot menus see System Power menu selections on page 68 and Boot menu selections on page 69 4 After you restart the serv...

Page 81: ...ies 32Kb 1 Kb approximately 1000 bits of space in the hex C0000 to C7FFF EMS memory area EMS device drivers must use addresses different from those assigned to video read only memory ROM You can use t...

Page 82: ...operating system After you configure the disk arrays use the information provided in the ServerGuide package to install the operating system Then return to this manual for information about installin...

Page 83: ...al units Btu per hour Minimum configuration 1023 9 Btu Maximum configuration 2764 6 Btu Environment Air temperature System on 10 to 35 C 50 to 95 F Altitude 0 to 914 m 3000 ft System on 10 to 32 C 50...

Page 84: ...declared sound power levels indicate an upper limit below which a large portion of machines operate Sound pressure levels in your location might exceed the average values stated because of room reflec...

Page 85: ...g system is installed Notes 1 Ensure that the CD ROM is enabled as the startup drive See Start options on page 97 for additional information 2 If a screen appears asking you to select an operating sys...

Page 86: ...urned on press Ctrl Alt Del Each time the system starts the ServeRAID controller performs a power on self test POST The POST checks the configuration information for the ServeRAID controller and for t...

Page 87: ...Power supply LEDs Diagnostic panel For more information see Diagnostics panel LEDs on page 164 Processor board See Processor board component locations on page 227 for locations of the LEDs on the proc...

Page 88: ...rt the server 2 The Power switch on the power supply is in the Off position Action Turn the Power switch to the On position 3 The power supply has failed Action Replace the power supply Off Off There...

Page 89: ...versely if you add a smaller drive to an array of larger drives such as a 1GB drive to a group containing three 2GB drives the total capacity of that array is 4GB not the 7GB physically available Ther...

Page 90: ...cal drive is lost Though the risk of data loss is present you might want to assign RAID level0 to one of the logical drives to take advantage of the speed offered with this RAID level You could use th...

Page 91: ...tripes data and parity across all drives in the array When an array is assigned level5 the capacity of the logical drive is reduced by one drive for data parity storage RAID level5 is generally the mo...

Page 92: ...the system See Using the EZ RAID configuration feature on page 102 for more information 4 Create Delete Copy Log Drive lets you manually create the disk arrays You can select the drives that you want...

Page 93: ...3840 IBM ServeRAID Adapter Disk Array Configuration Ver X XX Adapter Number 1 Bus Number 0 Host ID Null Config 1 2 3 6 5 4 A A ONL ONL A ONL Array ID Size MB Log Drv Size MB RAID Level Status Wrt Pol...

Page 94: ...uch as a tape drive to 7 4 The Array list indicates the array IDs and the sizes in megabytes of the arrays When a drive is being rebuilt this list and the Logical Drive list show the progression of th...

Page 95: ...e fails See Defining hot spare drives on page 111 for more information INI The INI represents the initiator for the ServeRAID controller ONL The drive is online ONL It is functioning properly and is p...

Page 96: ...d LDM The logical drive is undergoing a logical drive migration LDM that is a change in RAID levels a change in logical drive size or an increase in free space OFL The logical drive is offline OFL and...

Page 97: ...follows Attention The following choices might result in loss of data due to changes in the configuration Initialize Configuration resets the ServeRAID controller settings to their factory defaults an...

Page 98: ...he Up and Down Arrow keys then press Enter Boot CD ROM Configuration BIOS Support for Bootable CD ROM No Display Boot CD ROM Menu No BIOS Support for Int13 Extensions No BIOS Support for reading Parti...

Page 99: ...gs 1 Use the Up Arrow or Down Arrow key to highlight the menu item for the configuration setting that you want to change then press Enter 2 Use the Up Arrow or Down Arrow key to choose the appropriate...

Page 100: ...oard identifier and the revision level or issue date of the flash electronically erasable programmable ROM EEPROM for the system management processor diagnostics and BIOS System card data Select this...

Page 101: ...menu Notes 1 When you configure the parallel port as bidirectional use an IEEE 1284 compliant cable The maximum length of the cable must not exceed 3 meters 9 8 feet 2 The universal serial bus USB is...

Page 102: ...can access all choices on the Configuration Setup Utility main menu Power on password only You must enter the password to complete the system startup You can access all the choices on the Configurati...

Page 103: ...you enter the password If you forget the power on password you can regain access to the server through one of the following methods If an administrator password has been set enter the administrator p...

Page 104: ...nistrator Password menu appears 2 Type the password in the Enter Administrator Password data field A password can contain any combination of up to seven alphanumeric characters A Z a z and 0 9 Keep a...

Page 105: ...startup sequence that checks for a startable diskette in the diskette drive then checks the hard disk drive in bay 1 and then checks a network adapter You can enable a virus detection test that checks...

Page 106: ...BUS MLT This setting is for the secondary master latency timer MLT It can be used to help tune performance of the server PCI Interrupt Routing This choice can be used to manually override the interru...

Page 107: ...l Configuration Setup Utility main menu Note For further details about Plug and Play devices see Plug and Play technology on page 144 Error logs Select Error Logs to choose to view either the POST err...

Page 108: ...nd restore the previous settings Load default settings If you make configuration changes and then decide that you want to use default values instead select Load Default Settings to cancel the changes...

Page 109: ...on Utility Ver X XX Note In the upper right corner of the screen you will see Ver x xx On the screen the x xx is replaced by the version number of the configuration program Use the Up Arrow or Down Ar...

Page 110: ...logical drive for you If four or more RDY physical drives are available this feature also will define a hot spare drive See Using the EZ RAID configuration feature for more information The Create Dele...

Page 111: ...er b Select Set Device State from the next menu then press Enter c Use the Up Arrow or Down Arrow key to highlight the drive that you do not want to include in the array then press Enter d When the dr...

Page 112: ...RAID Configuration program on page 77 2 Select Create Delete Copy Log Drive from the Main Menu then press Enter A screen similar to the following appears Bay Array 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15...

Page 113: ...If you want to create another array return to step 3 on page 104 Otherwise continue with step 7 7 You must define at least one logical drive for each new array Continue with Defining logical drives D...

Page 114: ...ne up to eight logical drives for the array If you plan to use the logical drive migration LDM procedure do not define more than seven logical drives The LDM procedure requires one free logical drive...

Page 115: ...nd lower than 2000 that is divisible by 3 is 1998 The logical drive size is 999 MB which is 50 of the physical capacity Example 3 The array consists of three 1GB drives and you assign RAID level5 Data...

Page 116: ...s If you have not already done so use the information provided in the ServerGuide package to install the operating system Initializing Synchronizing logical drives at the same time Initializing a logi...

Page 117: ...rGuide package to install the operating system then you have completed the required steps for creating a ServeRAID configuration Initializing logical drives Initializing a logical drive sets the drive...

Page 118: ...completed the required steps for creating a ServeRAID configuration 7 When the initialization process completes back up the disk array configuration information to diskette See Backing up the disk ar...

Page 119: ...hen the synchronization process completes back up the disk array configuration information to diskette See Backing up the disk array configuration on page 126 for instructions If you have not already...

Page 120: ...etting for the hot swap rebuild parameter is Disable When you set the hot swap rebuild parameter to Enable the ServeRAID controller can automatically rebuild a defunct DDD drive when you replace it Th...

Page 121: ...onfiguration This section contains the following information and instructions for using the ServeRAID Configuration program to view or change the existing configuration Viewing the disk array configur...

Page 122: ...NL ONL 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 INI Select drive using the Up Arrow and Down Arrow keys Press Esc to return to the previous menu IBM ServeRAID Adapter Disk Array Configuration Ver X XX A...

Page 123: ...Configuration program to view or change the ServeRAID controller parameters To view or change the ServeRAID controller parameters 1 Start the ServeRAID Configuration program see Starting the ServeRAID...

Page 124: ...in a group that will start up simultaneously and set the start up delay in seconds between groups of drives 4 Set BIOS Compatibility Mapping lets you change the basic input output system BIOS mapping...

Page 125: ...States pop up window lists all hard disk drive states See Physical device states on page 86 for more information The following table shows the current device states and the valid alternate device stat...

Page 126: ...apter Disk Array Configuration Ver X XX Adapter Number 1 Bus Number 0 Host ID Null Config 1 Help 2 Backup IPS ServeRaid Config 3 Restore Convert Saved Config 4 Logical Drive Params Management 5 Change...

Page 127: ...e The default setting is Off You can enable the ServeRAID controller to accept changes in the configuration without user input When unattended mode is set to Off the program waits for user input when...

Page 128: ...drive 4 Use the Up Arrow Down Arrow Right Arrow or Left Arrow key to highlight the parameter that you want to change then press Enter 5 Press Esc to return to the Advanced Functions menu 6 Back up th...

Page 129: ...y Bay Array 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Ch 1 Ch 2 INI RDY CDR B B HSP ONL ONL 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 INI A A ONL ONL A ONL 5 Locate the Wrt Pol field in the Logical Drive li...

Page 130: ...rocedure To copy a logical drive 1 Start the ServeRAID Configuration program see Starting the ServeRAID Configuration program on page 77 2 Select Create Delete Copy Log Drive from the Main Menu then p...

Page 131: ...tage of the total number of sectors read and written 7 When the copy process completes back up the disk array configuration information to diskette See Backing up the disk array configuration on page...

Page 132: ...sociated logical drives all the data and programs in the array are lost Before proceeding back up any data and programs that you want to save You might want to use a high speed back up device such as...

Page 133: ...Enter If you delete an array of Online ONL drives the state of the ONL drives changes to Ready RDY If the array contains a defunct drive DDD the state of the DDD drive changes to defunct hot spare DH...

Page 134: ...he diskette current You need a blank 3 5 inch 2MB formatted diskette to create a backup copy To back up the disk array configuration information 1 Label a blank diskette Disk Array Configuration Backu...

Page 135: ...the next menu then press Enter 4 Insert the Disk Array Configuration Backup diskette into the diskette drive then press Enter 5 A list of backup file names appears Use the Up Arrow or Down Arrow key t...

Page 136: ...tart the ServeRAID Configuration program see Starting the ServeRAID Configuration program on page 77 2 Select Advanced Functions from the Main Menu then press Enter 3 Select IBM RAID Subsystem Diagnos...

Page 137: ...l1 or RAID level5 logical drive the hot spare drive takes over immediately RAID level1 and RAID level5 logical drives within the array change to the critical CRT state and remain in the CRT state unti...

Page 138: ...slowly one flash per second it indicates that the hard disk drive is part of a disk array and is being rebuilt When the light flashes rapidly three flashes per second it indicates that the controller...

Page 139: ...e A HSP or SHS drive with a capacity equal to or greater than the original drive is available the moment that the drive fails No rebuild synchronization or RAID level change operation is in progress I...

Page 140: ...the drive failed you can restore the data to the new drive Rebuilding a Drive To rebuild a physical drive 1 Start the ServeRAID Configuration program see Starting the ServeRAID Configuration program o...

Page 141: ...program see Starting the ServeRAID Configuration program on page 77 2 Select Advanced Functions from the Main Menu then press Enter 3 Select Init View Synchronize Config from the next menu then press...

Page 142: ...erveRAID controller reported since you restarted or turned on the server View Power on Change List displays the hard disk drive device state changes since the last time that you restarted or turned on...

Page 143: ...nfiguration on page 133 for instructions Descriptions of the choices available from the Configuration Synchronization menu are as follows EEPROM as Source copies configuration information from the the...

Page 144: ...e retrieves the configuration information from the hard disk drive that you select The updated configuration information is then copied to NVRAM to the EEPROM and to the configured hard disk drives 13...

Page 145: ...the configuration or encounters a hardware problem messages appear on the screen If this occurs see Symptom to FRU index on page 264 and correct the problem then return here and continue with step 2...

Page 146: ...s the current status of the ServeRAID controller See Viewing the ServeRAID II controller status on page 139 View Configuration displays the current configuration information for the ServeRAID controll...

Page 147: ...r Off See Changing the RAID parameters on page 118 BootCd shows the current state of the BootCd function On or Off See Setting the BootCd feature on page 90 CompMode shows the BIOS compatibility mode...

Page 148: ...ars You can view the number and size of logical drives installed RAID level current state stripe unit size write policy read ahead status and the date that the logical drive was created Press any key...

Page 149: ...on page 194 Interior LED and speaker assembly on page 196 Internal drive installation on page 197 Installing devices in the NetBAY3 on page 209 Memory module kits on page 214 Microprocessor kit on pag...

Page 150: ...lots They are also referred to as hot plug PCI slots The expansion slots have Plug and Play capabilities See Plug and Play technology on page 144 for additional information The server comes with a vid...

Page 151: ...d when the Power LED for the PCI slot is off Refer to the operating system documentation to determine if it supports hot plug PCI adapters and if so how to disable the hot plug PCI slot Attention LEDs...

Page 152: ...configure PCI adapters This technique enables you to install a variety of PCI adapters that currently do not support sharing of PCI interrupts PCI slots 5 and 6 are on the primary PCI bus and PCI slot...

Page 153: ...nd the resources already in use by other devices Legacy adapters If an adapter that you install is not Plug and Play compatible the Configuration Setup utility program can help you to manually configu...

Page 154: ...f you have a resource conflict set the resources that are used by the ISA legacy adapter to ISA Legacy This will manually configure the ISA legacy adapter to that specific server resource Once Plug an...

Page 155: ...o not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note In the U S call 1 800 IBM 4333 for info...

Page 156: ...talling and removing adapters from the hot plug PCI slots 4 Lift and remove the plastic dividers between PCI slot 1 and the ISA slot and between PCI slot 1 and PCI slot 2 by pressing the latches on th...

Page 157: ...te You will have to wait approximately 20 seconds after you plug the power cord of the server into an electrical outlet for the Power Control button to become active 10 Start the Configuration Setup u...

Page 158: ...er options that you intend to install Place the server in a location that is dry Rain or spilled liquids might damage the server Leave about 50 mm 2 inches of ventilated space on the right and left si...

Page 159: ...o pin and three pin jumper blocks In some cases groups of jumpers might combine to define a function Two pin jumper blocks Covering both pins with a jumper defines one function of the jumper block To...

Page 160: ...ft the jumper straight off the pin block Align the holes in the bottom of the jumper with the two pins on the pin block and then slide the jumper onto these pins Align one of the holes in the bottom o...

Page 161: ...jumper s position for a three pin jumper block 1 Turn off the server then disconnect the server power cords 2 Remove the server cover see Preparing to install options on page 220 3 Lift the jumper str...

Page 162: ...all options on page 220 and for certain options run the Configuration utility program Follow the instructions in this section Attention For correct cooling and airflow install the top cover before tur...

Page 163: ...the server 3 Slide the cover forward 4 Tighten the two thumbscrews 1 on the back edge of the cover 5 If you disconnected any cables from the back of the server reconnect the cables then plug the power...

Page 164: ...the tabs on the left side of the NetBAY3 bezel 2 around the posts on the NetBAY3 2 Gently push the right side of the bezel toward the server until the bezel snaps into place 3 Lock the NetBAY3 bezel...

Page 165: ...w microprocessor you might want to upgrade the operating system Refer to the serverGuide package If you have installed or removed hard disk drives see ServeRAID Configuration program on page 74 for in...

Page 166: ...tton to manually turn the server on or off Caution The Power Control button on the front of the server does not turn off the electrical current supplied to the server The server also might have more t...

Page 167: ...connecting the power cord for the system to stop running Watch for the System Power light on the information LED panel to stop blinking Reset Button Press this button to reset the system and run the p...

Page 168: ...flashes rapidly three flashes per second the controller is identifying the drive Hard Disk Activity Light When the green light for a hard disk drive is flashing the drive is being accessed 160 Netfin...

Page 169: ...rive In Use Light Emergency Eject Hole Eject Load Button Handling a CD When handling a CD follow these guidelines Hold the CD by its edges Do not touch the surface To remove dust or fingerprints wipe...

Page 170: ...CD 5 Close the tray by pressing the Eject Load button or by gently pushing the tray forward Note 1 If the tray does not slide out of the drive when you press the Eject Load button insert the pointed...

Page 171: ...p cover see Top cover removal on page 262 2 To access the cable s attached to the DASD backplane slide the shuttle to the rear of the system see Shuttle removal on page 253 3 Disconnect the DASD backp...

Page 172: ...dex on page 264 for information on identifying problems using these LEDs SMI NMI PCI1 PCI2 PCI3 MEM FAN1 FAN2 FAN3 FAN4 TEMP VRM CPU DASD1 DASD2 PS1 PS2 Speaker To replace the diagnostics panel LEDs y...

Page 173: ...that the adapter supports For information about the maximum length of SCSI cable between the terminated ends of the cable see ANSI SCSI Standards X3 131 1986 SCSI X3 131 1994 SCSI 2 X3T10 1071D Adher...

Page 174: ...so enable you to transfer data between computers Serial ports can transfer data asynchronously which means that they can transmit any number of characters at any time with no restriction on the durati...

Page 175: ...munication with the system management processor The connector on the back of the server and the pin number assignments are the same as for the serial ports Parallel port The parallel port usually is u...

Page 176: ...5 11 15 The following table shows the pin number assignments for the video connector Table 3 Parallel Port Pin Number Assignments Pin I O SPP ECP Signal EPP Signal 1 O STROBE WRITE 2 I O Data 0 Data 0...

Page 177: ...s for the connectors used by the keyboard and auxiliary device ports Table 4 Video Port Pin Number Assignments Pin Signal 1 Red 2 Green or monochrome 3 Blue 4 Monitor ID bit 2 5 Ground 6 Ground 7 Grou...

Page 178: ...gory 5 or higher See Configuring the Ethernet controller on page 55 for additional information about the Ethernet controller Table 6 shows the pin number assignments for the RJ 45 connector These assi...

Page 179: ...connector Each USB device is accessed by a unique USB address A device called a hub is used to convert the USB port into multiple attachment points A hub has multiple ports where peripherals can be at...

Page 180: ...ove the information panel cover see Information panel cover removal on page 191 3 Remove the door and trim bezel see Server door and trim bezels removal on page 252 4 Remove the side covers see Side c...

Page 181: ...the server Note You do not need to turn the server off to install or remove a hot plug PCI adapter Before you begin Read Safety information on page 308 Read the documentation that comes with the adapt...

Page 182: ...1 Tab 2 Adapter retention latch 3 Expansion slot cover 4 Attention light 5 Power light 6 Plastic divider 174 Netfinity Server HMM...

Page 183: ...apters 3 Disable the selected PCI slot from the operating system Refer to the documentation that comes with the operating system for information about disabling a hot plug PCI slot Disabling the PCI s...

Page 184: ...pter 7 by its top edge or upper corners and align it with the expansion slot on the system board b Press the adapter firmly into the expansion slot Attention When you install an adapter in the server...

Page 185: ...er If you want to remove a non hot plug adapter reverse the steps Before you begin Read Safety information on page 308 Read the documentation that comes with the option Refer to the following illustra...

Page 186: ...e If you are installing an adapter in PCI slot 5 or 6 or in the ISA slot a Remove the screw 1 on the top of the expansion slot cover 2 b Slide the expansion slot cover out of the server c Store these...

Page 187: ...on latch clockwise until it snaps into place If you are installing an adapter in PCI slots 5 or 6 or in the ISA slot a Align the rounded notch in the retaining bracket with the threaded hole in the ex...

Page 188: ...rs If you are having trouble with the installation or operation of a network adapter or network operating system ensure that the network adapter device driver supports dual processors Refer to the net...

Page 189: ...Never remove the cover on a power supply or any part power backplane and ac box that has the following label attached Hazardous voltage current and energy levels are present inside the power supplies...

Page 190: ...tor for power supply 2 2 Screws 3 Filler panel 4 Power supply 5 Handle 6 Power switch on power supply 7 AC Power light 8 DC Power light 9 Holes for shipping screws 1 Power cord strain relief bracket 1...

Page 191: ...pply bay and save it and the four screws you removed for future use Note During normal operation each power supply bay should have either a power supply or filler panel installed for proper cooling 2...

Page 192: ...er switch 6 on the power supply is in the On position 8 Verify that the dc Power light 8 and ac Power light 7 on the power supply are lit indicating that the power supply is operating correctly 184 Ne...

Page 193: ...azardous voltage current and energy levels are present inside the power supplies power backplane and ac box There are no serviceable parts inside the power supplies power backplane or ac box 1 If the...

Page 194: ...power supply in the open position and slide the power supply into the chassis b Gently close the handle 5 on the power supply to seat the power supply in the bay c Make sure the Power switch 6 on the...

Page 195: ...power to the server to replace a hot swap fan assembly The following illustration shows the replacement of a hot swap fan assembly Refer to this illustration while performing the steps in this procedu...

Page 196: ...ostic panel see Diagnostics panel LEDs on page 164 3 Disconnect the fan power cable 1 from the fan assembly that you are replacing 4 Turn the quarter turn fastener 6 for the fan assembly one quarter t...

Page 197: ...is off it does not mean there is no electrical current present in the server The light might be burned out To remove all electrical current from the server you must unplug the server power cords from...

Page 198: ...100 Mbps Ethernet Link Status Light When this green light is lit there is an active connection on the Ethernet port Ethernet Transmit Receive Activity Light When this green light is lit it indicates t...

Page 199: ...nel cover a Place your fingers inside the right side of the cover b Move the end of the cover away from the right side of server until the latch tab 1 on the cover is released from the slot on the sid...

Page 200: ...removal on page 252 2 Remove the top cover see Top cover removal on page 262 3 Remove the side covers see Side cover s removal on page 254 4 Remove the door assembly see Server door and trim bezels re...

Page 201: ...a Remove the information panel LED assembly screws then remove the assembly Netfinity 5500 Type 8660 193...

Page 202: ...ems and other serial devices connect here to the two 9 pin serial connectors ports A and B See Devices and I O ports on page 92 for port assignment information If you are using a 25 pin signal cable y...

Page 203: ...interrupting the system microprocessors Attention Lights for Hot Plug PCI Slots Each hot plug PCI slot has an Attention light that is visible from the rear of the server An Attention light flashes ap...

Page 204: ...ostic LEDs do the following 1 Remove the top cover see Top cover removal on page 262 2 Disconnect the cables attached to interior LED and speaker assembly 3 Remove the interior LED and speaker assembl...

Page 205: ...hile a hard disk drive is removed or installed These drives are known as hot swappable drives They are also referred to as hot swap drives Each hot swap drive bay has two indicator lights on the front...

Page 206: ...printed circuit board behind the bay The backplane supports up to six hard disk drives The diskette drive uses 1 MB and 2 MB diskettes For optimum use format 1 MB diskettes to 720 KB and format 2 MB...

Page 207: ...e processing sequence for SCSI devices is set through the ServeRAID Configuration Utility program The sequence proceeds from the lowest SCSI ID to the highest 0 to 6 then 8 to 15 determined by the jum...

Page 208: ...e to see if you need to set any switches or jumpers on the drive 3 To install the drive go to Installing a 5 25 inch removable media drive or Installing a drive in a hot swap bay on page 203 Installin...

Page 209: ...1 Screws for filler panel 2 Filler panel with EMI shield 3 Slide rails 4 Screws for slide rails 5 Drive Netfinity 5500 Type 8660 201...

Page 210: ...ve installed in the bay 4 Touch the static protective bag containing the drive to any unpainted metal surface on the server then remove the drive from the bag and place it on a static protective surfa...

Page 211: ...m bezels and server door on page 156 15 If you have other options to install or remove do so now otherwise go to Completing the installation on page 154 Installing a drive in a hot swap bay The bays o...

Page 212: ...by inserting your finger into the depression at the left side of the filler panel and pulling it away from the server 3 Install the hard disk drive 2 in the hot swap bay a Ensure the tray handle 3 is...

Page 213: ...ive is lit continuously that individual drive is faulty and needs to be replaced If you remove a hard disk drive that is not defective from an array that already has a defective hard disk drive all da...

Page 214: ...1 Hard disk drive 2 Drive tray handle open position 206 Netfinity Server HMM...

Page 215: ...o maintain proper system cooling do not operate the server for more than two minutes without either a drive or a filler panel installed for each bay 2 Remove the defective hard disk drive 1 by placing...

Page 216: ...etal spring nearest the screw at the point indicated by the arrow on the illustration c If the drive is a half high drive plug the connector 7 to the back of the drive and secure the connector to the...

Page 217: ...AY3 Devices such as the IBM EXP10 that sit on side rails Cantilevered devices such as a power distribution unit PDU that are screwed to the front or rear of the NetBAY3 Devices that sit on the NetBAY3...

Page 218: ...on page 212 Install a device on the NetBAY3 base plate Go to Installing devices on the NetBAY3 base plate on page 213 Installing devices on side rails Installing devices that sit on side rails in a Ne...

Page 219: ...ne cage nuts If you need to move the cage nuts follow this procedure to move them and then go to Installing cage nuts on page 212 to install them in the correct position 1 Hold the cage nut in place a...

Page 220: ...press the cage nut clip with a flat screwdriver blade 3 With the cage nut clip compressed push the cage nut clip into the square hole 4 Release the screwdriver pressure on the clip The cage nut is now...

Page 221: ...Installing devices on the NetBAY3 base plate Some devices rest on the NetBAY3 base plate These devices must be screwed to the NetBAY3 vertical mounting rails Netfinity 5500 Type 8660 213...

Page 222: ...mum of 128MB and a maximum of 1GB of system memory 2 Install only 3 3 V 168 pin 8 byte DIMMs Only 100 MHz 72 bit unbuffered synchronous error correcting code ECC x8 configuration DIMM memory is suppor...

Page 223: ...with the option To install a memory module 1 Turn off the server and peripheral devices and disconnect all external cables and power cords see Preparing to install options on page 220 then remove the...

Page 224: ...ector d Repeat the preceding step to make sure the DIMM is seated correctly e Make sure the retaining clips 5 are in the closed position f If a gap exists between the DIMM and the retaining clips the...

Page 225: ...system optional For a list of supported operating systems see http www ibm com pc us compat on the World Wide Web Notes 1 The illustrations in this section might differ slightly from the hardware 2 To...

Page 226: ...Turn off the server and peripheral devices and disconnect all external cables and power cords see Preparing to install options on page 220 then remove the top cover see Top cover removal on page 262...

Page 227: ...croprocessor press in on the latches 7 and lift the microprocessor out of the connector 4 Install the voltage regulator module VRM 1 included in the microprocessor kit in the secondary VRM connector 8...

Page 228: ...ng or removing an option not listed in the preceding list continue with the following steps 1 Unlock and open the server door Caution When unlocked the server door will not support the weight of the s...

Page 229: ...l current from power telephone and communication cables can be hazardous To avoid personal injury or equipment damage disconnect the attached power cords telecommunications systems networks and modems...

Page 230: ...262 2 To access the power backplane cables slide the shuttle to the rear of the system see Shuttle removal on page 253 3 Disconnect the power backplane cables 4 Remove the power backplane cover a Rem...

Page 231: ...a Remove the power backplane screws 1 then remove the power backplane Netfinity 5500 Type 8660 223...

Page 232: ...second hot swap power supply to provide redundant power You cannot hot swap a power supply if the server has only one power supply installed See Hot swap power supply installation on page 181 for inst...

Page 233: ...efore you begin Read Safety information on page 308 To remove the power supply filler plate do the following 1 Remove the power supply filler plate screws 1 then remove the power supply filler plate N...

Page 234: ...3 bezel 1 Remove the package containing the NetBAY3 bezel and unpack the bezel 2 Hook the tabs on the left side of the NetBAY3 bezel around the posts on the NetBAY3 3 Gently push the right side of the...

Page 235: ...processor VRM error LED CR17 6 Reserved J20 7 System board interface connector J9 on reverse side of processor board 8 Reserved J5 9 Primary microprocessor card connector U5 1 Primary microprocessor e...

Page 236: ...27 Secondary microprocessor card connector U6 28 Reset system jumper block J23 29 Reserved J15 3 Reserved J14 31 Reserved J11 32 Secondary microprocessor VRM error LED CR19 33 Reserved J18 34 Secondar...

Page 237: ...processor installed and the system bus speed is 100 MHz the default be sure that the jumpers are set to a bus to core fraction of 3 5 350 100 Refer to jumpers J27 J30 in Table 9 on page 230 and Table...

Page 238: ...l automatically detect the microprocessor speed and will set itself up accordingly Therefore the jumper settings are not applicable 8 J5 Reserved The default position is a jumper on pins 1 and 2 15 J1...

Page 239: ...ins 1 and 2 Pins 2 and 3 Pins 2 and 3 Pins 1 and 2 400 100 Pins 2 and 3 Pins 1 and 2 Pins 1 and 2 Pins 1 and 2 450 100 Pins 2 and 3 Pins 1 and 2 Pins 2 and 3 Pins 1 and 2 500 100 Pins 2 and 3 Pins 1 a...

Page 240: ...remove the processor board do the following 1 Remove the top cover see Top cover removal on page 262 2 Disconnect all processor board cables 3 Remove the processor board 4 Remove the processor board...

Page 241: ...le To ensure rack stability plan the installation of servers in the rack starting from the bottom For more information refer to the IBM Netfinity Rack Configurator program provided with ServerGuide Re...

Page 242: ...nstallation of servers in the rack starting from the bottom To attach the mounting hardware to the rack 1 Remove the rack front door Refer to the rack documentation for instructions 2 Mark the positio...

Page 243: ...of the rack Refer to the illustrations for examples of the proper alignment of the slide bracket assemblies a Position the slide bracket assembly behind the mounting rail so that the slides will exten...

Page 244: ...Screws 236 Netfinity Server HMM...

Page 245: ...the rack a Position the slide bracket assembly inside the mounting rail b Insert screws 6M by 16mm through the mounting rail to the slide bracket assembly Do not tighten the screws 5 Attach the other...

Page 246: ...ck a Position the cable management arm bracket on the outside of the mounting rail b Insert screws M6 by 16 mm through the cable management arm bracket mounting rail and cage nuts Tighten the screws c...

Page 247: ...Netfinity 5500 Type 8660 239...

Page 248: ...all the four lift handles on the sides of the server a Press in on the sides of the lift handle near the tabs and insert the handle tabs into the slots on the side of the server b Move the handle up i...

Page 249: ...n the slide bracket assemblies 4 Lower the server and slip the bayonets into the bayonet slots 5 Insert screws through one slide bracket assembly and server side Tighten the screws Repeat this step fo...

Page 250: ...the hooked parts of the tabs clear the top edges of the slots then pull the handle away from the server c Remove the remaining three handles Store the handles in a safe place Note When the drawer is...

Page 251: ...he captive screws 9 Attach the monitor keyboard and power cables to the corresponding connectors on the server Refer to the rack documentation for instructions 10 Attach the cables to the cable manage...

Page 252: ...11 Attach the two bezel brackets one for each side to the front sides of the server with the six screws provided 244 Netfinity Server HMM...

Page 253: ...ure the server to both sides of the rack by inserting screws M6 by 16 mm through the bezel brackets mounting rails and cage nuts 13 Install the rack front door 14 To complete the installation refer to...

Page 254: ...the United Kingdom you must perform this step before disconnecting the power cords 2 Disconnect all cables and power cords from the rear of the server 3 Disconnect all power cords from the rack 4 Remo...

Page 255: ...f the lift handle near the tabs and insert the handle tabs into the slots on the side of the server b Move the handle up in the slots so that the hooked part of each tab is inside the server Release t...

Page 256: ...10 Lift the server from the slide bracket assemblies and place the server on a flat nonconductive surface 248 Netfinity Server HMM...

Page 257: ...lane identifies the components Refer to this figure when you set the jumpers on the backplane 1 Wide 16 bit SCSI connector 2 Option jumper block J10 3 SCSI hot swap drive connectors on reverse side of...

Page 258: ...r Block Pins Description 1 2 Reserved 3 4 Reserved 5 6 Placing a jumper on these two pins enables SCSI IDs 8 13 7 8 Reserved 9 10 Reserved 11 12 Placing a jumper on these two pins reverses the SCSI ID...

Page 259: ...erly Leave about 100 mm 4 inches clearance at the rear for cables 1 Use the illustration in Input Output connectors and expansion slots on page 194 to cable the server 2 Remove any shipping screws 2 f...

Page 260: ...2 With your fingers on the ribbed area on the right side of the NetBAY3 bezel 2 grasp the right side of the NetBAY3 bezel and pull it away from the pedestal 3 Unhook the left side of the bezel from t...

Page 261: ...on on page 308 To remove the shuttle do the following 1 Remove the top cover see Top cover removal on page 262 2 Remove the shuttle a Remove the screws 2 b Loosen the screws 1 then slide the shuttle t...

Page 262: ...e Top cover removal on page 262 2 Remove the side cover a Release the three tabs 1 on the top edge of one side cover and tilt the cover away from the server b Lift the cover off the server and set it...

Page 263: ...42 43 44 46 45 1 Processor board connector J19 2 System management processor error LED CR24 3 RAID channel 1 connector J7 4 RAID channel 1 error LED CR30 5 RAID channel 2 error LED CR31 6 Reserved J54...

Page 264: ...lot LEDs four are on the side of the board 35 PCI slots 1 4 hot plug 36 PCI slots 5 and 6 37 Parallel port connector J56 Serial port A and B connectors are below the parallel port connector 38 Video p...

Page 265: ...eserved The default is no jumper installed on J29 21 J26 Reserved The default is a jumper on pins 2 and 3 23 J51 System reset In normal operation there is no jumper on J51 Installing a jumper on J51 r...

Page 266: ...password has been set If necessary see Using the administrator password menu on page 96 for details Start the Configuration Setup utility programs and change the power on password See Using the power...

Page 267: ...r see Top cover removal on page 262 2 Disconnect all adapter cables and remove the adapters see Adapters on page 142 3 Remove the adapter dividers a Press on the adapter divider release tab 1 and lift...

Page 268: ...tray housing screws 1 b Lift the support tray housing latches 2 to release the housing from the shuttle then lift the housing out of the system 7 Remove the system board dust cover 1 8 Remove the sys...

Page 269: ...a Remove the system board mounting screws then remove the system board Netfinity 5500 Type 8660 261...

Page 270: ...oosen the two thumbscrews 1 on the back edge of the top cover 3 Slide the top cover 2 slightly toward the rear of the server the cover will stop after about 25 mm 1 inch Lift the cover off the server...

Page 271: ...age regulator card do the following 1 Turn off the server and all eternal devices 2 Disconnect the server and all external devices from the power source 3 Remove the voltage regulator card mounting sc...

Page 272: ...and messages on the screen Beep symptoms Beep symptoms are short tones or a series of short tones separated by pauses intervals without sound See the following examples Note One beeps after successful...

Page 273: ...rupt mask register failed 1 System Board 2 Processor Board 2 2 1 Interrupt vector loading failed 1 System Board 2 Processor Board 2 2 2 Keyboard controller failed 1 System Board 2 2 3 CMOS power failu...

Page 274: ...y size mismatch occurred see Memory settings on page 98 1 DIMM 2 Processor Board 3 Battery CMOS chip 3 3 2 Critical SMBUS error occurred 1 Disconnect the server power cord from outlet wait 30 seconds...

Page 275: ...ot power up Power supply ac LED is on 1 See Power supply LED errors on page 278 Control panel system error LED The system error LED is turned on on when an error is detected If the system error LED is...

Page 276: ...Processor Board 3 System Board NMI LED on Machine check error 1 Reboot the system 2 Check the system Board LED s if on see System board LEDs on page 290 3 Check the system error log PCI 1 LED on 1 PC...

Page 277: ...rectly and the air flow is good 4 Processor Board 5 System Board VRM LED on Check the VRM voltage regulator module LEDs on the processor board 1 Voltage regulator module for the VRM LED on the process...

Page 278: ...Processor Board 2 System Board 005 XXX 000 Failed Video test 1 System Board 2 Processor Board 011 XXX 000 Failed COM1 Serial Port test Note The external loopback test of Serial Port A will fail if ru...

Page 279: ...RAID controller 035 XXX 100 DUPLICATE ERROR CODE Failed RAID test on PCI slot 1 Check System Error Log before replacing a FRU 1 Adapter 2 SCSI Backplane 3 Cable 035 XXX 100 DUPLICATE ERROR CODE Check...

Page 280: ...k with SCSI ID 00 on RAID adapter in PCI slot 4 035 XXX 4NN Check System Error Log before replacing a FRU NN SCSI ID of failing fixed disk 1 Fixed Disk with SCSI ID NN on RAID adapter in PCI slot 4 03...

Page 281: ...st 1 Fan 3 175 XXX 004 Processor Board Temperature sensor out of range 1 Check system cooling 180 XXX 000 Diagnostics LED failure 1 Run Diagnostic LED test for the failing LED 180 XXX 001 Failed Infor...

Page 282: ...02 XXX 002 Failed System Cache test on Optional Microprocessor 1 Optional Microprocessor 206 XXX 000 Failed Diskette Drive test 1 Diskette Drive cable 2 Diskette Drive 3 System Board 215 XXX 000 Faile...

Page 283: ...red the fixed disk number refers to the RAID logical array 1 Fixed Disk 5 217 XXX 005 Failed BIOS Fixed Disk test Note If RAID is configured the fixed disk number refers to the RAID logical array 1 Fi...

Page 284: ...tape drive error 301 XXX 000 Failed Keyboard test 1 Keyboard 405 XXX 000 Failed Ethernet test 1 Verify that the ethernet disable jumper is not installed see System board jumpers on page 257 2 System B...

Page 285: ...ette drive If there is a diskette in the drive verify that 1 The diskette drive is enabled in the configuration programs 2 The diskette is good and not damaged Try another diskette if you have one 3 T...

Page 286: ...he DC Good light to come on is Power Supply Power Backplane Power AC Inlet Box System Board With pins 2 and 3 of J32 connected together to bypass the power switch button The default is pins 1 and 2 Pr...

Page 287: ...to the system board 4 Remove the adapters and disconnect the cables and power connectors to all internal and external devices Power on the system If the DC Good LED comes on replace the adapters and...

Page 288: ...d 3 Processor Board 151 Real time clock error 1 Run Diagnostics 2 Battery CMOS chip 3 System Board 161 Real time clock battery error 1 Run Configuration Setup 2 Battery CMOS chip 3 System Board 162 De...

Page 289: ...d 188 Bad EEPROM CRC 2 1 Run Configuration Setup 2 System Board 189 An attempt was made to access the server with invalid passwords 1 Run Configuration Setup enter the administrator password 195 Proce...

Page 290: ...up and Diagnostics 2 Diskette Drive 3 Drive Cable 4 System Board 605 Unlock failure 1 Diskette Drive 2 Drive Cable 3 System Board 662 Diskette drive configuration error 1 Run Configuration Setup and D...

Page 291: ...memory below 1MB for PCI adapter 1 Run Configuration Setup 2 Move the failing adapter to slot 1 or 2 3 Failing Adapter 4 System Board 1805 PCI option ROM checksum error 1 Remove Failing PCI Card 2 Sy...

Page 292: ...cessor 2 Optional Processor 3 Processor Board 000120P0 000120P1 000120P2 000120PF Processor cache error 1 Failing Processor 2 Processor Board 01295085 ECC checking hardware test error 1 Processor Boar...

Page 293: ...talled SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable 1 External SCSI devices must be powered on before you power on the server 2 The cables for all extern...

Page 294: ...Please Wait Starting Drives Firmware Version x xx xx Adapter POST configuration Error Codes IPSR xxxx BCS xx ECS xx The interrupt status port register IPSR codes basic configuration status BCS messag...

Page 295: ...d jumpers two jumpers on J15 installed parallel to PCI slots and Flash the Controller with the latest IBM ServeRAID BIOS Firmware from the IBM Web site then remove the jumpers 2 RAID Controller System...

Page 296: ...SR code Channel 1 ISPR B2xx Channel 2 ISPR B3xx Channel 1 and 2 b Confirm that the channel s identified by the error code s is are the cause of the error by verifying that the error presents itself wh...

Page 297: ...cables follow the steps below until the error is eliminated a Identify which channel is causing the error by reconnecting cables one at a time and rebooting until the error returns b Verify correct te...

Page 298: ...s on page 255 2 If you are instructed to flash the ServeRAID controller on the system board refer to the ServerGuide that was shipped with the system for instructions on creating a bootable ServeRAID...

Page 299: ...1 If you suspect a software mismatch is causing failures solid or intermittent be sure to see Resolving configuration conflicts on page 73 2 A corrupt CMOS can cause undetermined problems Check the LE...

Page 300: ...nectors are are installed correctly Memory Module Kits Minimum requirement 1 bank of 64 MB DIMMs 4 Power on the computer If the problem remains suspect the following FRUs in the order listed Power Sup...

Page 301: ...Parts listing Type 8660 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Netfinity 5500 Type 8660 293...

Page 302: ...mm with Connector and Bracket Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U 61X 62U 62X 6RU 6RX 6SU 6SX 71U 72U 7RU 7SU 01K6999 4 Short Blower Fan Assembly...

Page 303: ...6SX 71U 72U 7RU 7SU 01K6987 10 Front Bezel without Door Assembly Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U 61X 62U 62X 6RU 6RX 6SU 6SX 71U 72U 7RU 7SU...

Page 304: ...61U 61X 62U 62X 71U 72U 03K8797 16 Media and Switch Trim Panel Models 11U 11X 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U 61X 62U 62X 6RU 6RX 6SU 6SX 71U 72U 7RU 7SU 03K8773 17...

Page 305: ...ot Swap Power Backplane Card with 5 Power Cables Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U 61X 62U 62X 6RU 6RX 6SU 6SX 71U 72U 7RU 7SU 01K6992 24 Side...

Page 306: ...SU 6SX 33L1615 550 MHz Processor with 512 KB Cache and Heat Sink Models 71U 72U 7RU 7SU 37L5603 Air Diffuser Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U...

Page 307: ...X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 61U 61X 62U 62X 6RU 6RX 6SU 6SX 71U 72U 7RU 7SU 12J5681 Miscellaneous Parts Kit 1 Models 11U 11X 41U 41X 42U 42X 4SU 4SX 51U 5...

Page 308: ...6RU 6RX 6SU 6SX 7RU 7SU M6X16 Slide Bracket to Rack Screws 16 each M3 5X7 EIA Flanges to Chassis Screws 6 each M4X8 Slides to Chassis Screws 8 each M6 Slide Bracket to Rack Nut Clips 6 each M6 Flange...

Page 309: ...SU 33F8354 System Board without Memory and Processor Card Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 51U 51X 52U 52X 5RU 5RX 5SU 5SX 01K7213 System Board without Memory and Processor Card...

Page 310: ...12J3276 Hard Disk Drive Tray Half High Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 12J3758 Half High Drive Extender Models 11U 11X 1RU 1RX 41U 41X 42U 42X 4RU 4RX 4SU 4SX 12J3286 PCI Switc...

Page 311: ...7L0822 02K0874 Danish 37L2560 37L0823 02K0875 Dutch 37L2561 37L0824 02K0876 French 37L2562 37L0825 02K0877 French Canadian 58 37L0913 02K0863 French Canadian 445 37L2552 37L0815 02K0865 German 37L2563...

Page 312: ...Spanish 37L2576 37L0839 02K0891 Spanish Latin America 37L2553 37L0816 02K0867 Swedish Finnish 37L2577 37L0840 02K0892 Swiss French German 37L2578 37L0841 02K0893 Thailand 37L2587 37L0850 02K0902 Turki...

Page 313: ...ermany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latvia 1339520 Netherlands 1339520 Norway 1339520 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain...

Page 314: ...306 Netfinity Server HMM...

Page 315: ...model specific training on all computers or that are familiar with the computers functions terminology and service information provided in this manual Safety information 308 General safety 308 Electr...

Page 316: ...ustomer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk...

Page 317: ...m emergency power off EPO switch disconnecting switch or electrical outlet If an electrical accident occurs you can then operate the switch or unplug the power cord quickly Do not work alone under haz...

Page 318: ...s nongrounded power extension cables power surges and missing safety grounds Do not touch live electrical circuits with the reflective surface of a plastic dental mirror The surface is conductive such...

Page 319: ...broken or sharp edges 2 Power off the computer Disconnect the power cord 3 Check the power cord for a A third wire ground connector in good condition Use a meter to measure third wire ground continuit...

Page 320: ...the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work su...

Page 321: ...ue ao tocar duas superf cies com potenciais el tricos diferentes A corrente el trica proveniente de cabos de alimenta o de telefone e de comunica o perigosa Para evitar choques el tricos conecte e des...

Page 322: ...CAUTION Quando uma unidade de CD ROM estiver instalada observe o seguinte A utiliza o de controles ou ajustes ou a execu o de procedimentos diferentes daqueles especificados nesta publica o pode resu...

Page 323: ...remover toda a corrente el trica do servidor assegure que todos os cabos de alimenta o estejam desconectados da fonte de energia CAUTION Quando o suporte do cabo de alimenta o estiver instalado no cab...

Page 324: ...316 Netfinity Server HMM...

Page 325: ...Related service information 317...

Page 326: ...318 Netfinity Server HMM...

Page 327: ...Related service information 319...

Page 328: ...tials Electrical current from power telephone and communications cables is hazardous To avoid shock hazard connect and disconnect cables as described following when installing moving or opening covers...

Page 329: ...ordinances or regulations CAUTION When a CD ROM drive is installed note the following Use of controls or adjustments or performance of procedures other than those specified herein might result in haza...

Page 330: ...To remove all electrical current from the server ensure that all power cords are disconnected from the power source CAUTION When the power cord bracket option is installed on the power cord the server...

Page 331: ...ans les c bles de communication ou les cordons t l phoniques et d alimentation peut tre dangereux Pour viter tout risque de choc lectrique lorsque vous installez ou que vous d placez le pr sent produi...

Page 332: ...z vous la r glementation en vigueur CAUTION Si une unit de CD ROM est install e prenez connaissance des informations suivantes Pour viter tout risque d exposition au rayon laser respectez les consigne...

Page 333: ...ur dispose de plusieurs cordons d alimentation Pour isoler totalement le serveur du r seau lectrique d branchez tous les cordons d alimentation des socles de prise de courant CAUTION Lorsqu une patte...

Page 334: ...it unterschiedlichem elektrischem Potential zu vermeiden Elektrische Spannungen von Netz Telefon und Daten bertragungsleitungen sind gef hrlich Um einen Stromschlag zu vermeiden nur nach den Anweisung...

Page 335: ...erk installiert ist beachten Sie folgendes Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen Andernfalls kann gef hrliche Laserstrahlung a...

Page 336: ...ls ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten mu sichergestellt werden da alle Netzkabel aus den Netzsteckdosen herausgezogen wurden CAUTION Wenn am Netzkabel ein...

Page 337: ...anti dal contatto con due superfici a diverso potenziale elettrico La corrente elettrica circolante nei cavi di alimentazione del telefono e di segnale pericolosa Per evitare scosse elettriche collega...

Page 338: ...del 5 2 97 e successive disposizioni nazionali e locali ATTENZIONE Quando installata un unit CD ROM notare quanto segue L utilizzo di controlli regolazioni o l esecuzione di procedure non descritti ne...

Page 339: ...o di alimentazione Per disattivare la corrente elettrica del servente assicurarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione ATTENZIONE Quando sul cavo di alime...

Page 340: ...332 Netfinity Server HMM...

Page 341: ...Related service information 333...

Page 342: ...ficies con distinto potencial el ctrico La corriente el ctrica de los cables de comunicaciones tel fono y alimentaci n puede resultar peligrosa Para evitar una posible descarga siga las indicaciones d...

Page 343: ...a una temperatura superior a 100 C Reparar o desmontar el producto Cuando quiera desechar la bater a siga las disposiciones y reglamentaciones locales CAUTION Cuando instale una unidad de CD ROM teng...

Page 344: ...esi n CAUTION El bot n de control de alimentaci n del panel frontal del servidor no apaga la corriente el ctrica suministrada al servidor Puede suceder que el servidor tenga m s de un cable de aliment...

Page 345: ...CAUTION No coloque ning n objeto cuyo peso sea superior a los 50 kilos sobre la bandeja modelo del servidor 50 kg Related service information 337...

Page 346: ...338 Netfinity Server HMM...

Page 347: ...s the following items Processor assembly consisting of Processor housing Processor board Terminator card IBM Netfinity 5500 5500 M10 BIOS Update Diskette IBM Netfinity 5500 Advanced System Management...

Page 348: ...are not compatible with the Processor Upgrade Kit For more information about the memory configurations supported see Installing memory modules on page 353 You need the following items to install the P...

Page 349: ...ter to support the Processor Upgrade Kit Complete this procedure to check the BIOS revision level 1 Close all server applications and shut down the server operating system 2 Turn off the server 3 Turn...

Page 350: ...egins the power on self test POST 3 Select 1 Update POST BIOS from the menu that contains various flash update options 4 Select Y when you are asked if you would like to move the current POST BIOS ima...

Page 351: ...ring this operation Press Enter to continue with the update or press Esc to cancel it Enter Esc Cancel 4 Press Enter when you are ready to continue Several screens are displayed as the system upgrades...

Page 352: ...procedure If this error message appears again remove the diskette turn off the system and contact your service representative for assistance Updating the System Diagnostic programs Complete this proc...

Page 353: ...tic is being updated and it might take up to 5 minutes to complete Do not power off or restart the system during this procedure 6 When the update is complete a message similar to the following appears...

Page 354: ...riodically check the World Wide Web at http www ibm com pc us netfinity for future releases of Netfinity 5500 system BIOS Netfinity 5500 advanced system management processor code Netfinity 5500 system...

Page 355: ...you must disconnect the telephone line from the server before unplugging any power cords also known as power cables When reassembling the server you must reconnect the telephone line after you plug i...

Page 356: ...easier access to the connectors you might have to remove the air diffuser near the fan To do this slide the air diffuser up and off of the clips Then lift it out of the server You will be instructed w...

Page 357: ...assembly has two levers 2 at the top corners pull the levers up 14 Lift the processor assembly 1 out of the server and put it aside This processor assembly is not used for the upgrade 2 way Xeon upgra...

Page 358: ...cessor kit Refer to the following illustrations of the processor assembly and processor board while you perform the steps in this procedure 1 Processor assembly top cover 2 Quarter turn fasteners 350...

Page 359: ...connectors for secondary microprocessor 9 VRMs for primary microprocessor 1 Primary microprocessor Complete this procedure to install a microprocessor kit in the processor assembly 1 Turn the quarter...

Page 360: ...ose the latches 3 Install the two VRMs voltage regulator modules 9 in the primary microprocessor VRM connectors a Center one VRM over the connector b Make sure the VRM is oriented and aligned correctl...

Page 361: ...B and 512 MB The server supports a minimum of 128 MB and a maximum of 2 GB of system memory Only 100 MHz 72 bit registered synchronous ECC x4 configuration DIMMs are supported for the 128 256 MB and 5...

Page 362: ...tion Switch Block SW1 Primary Microprocessor Connector Secondary Microprocessor Connector DIMM Socket 4 DIMM Socket 3 DIMM Socket 2 DIMM Socket 1 Complete this procedure to install memory modules 1 Ce...

Page 363: ...r assembly top cover 1 5 Turn the quarter turn fasteners 2 to the locked position Installing the processor assembly Complete this procedure to install the processor assembly 1 Lift the processor assem...

Page 364: ...ttle until it is fully seated 3 Install and tighten the four screws 2 that you removed in step 12 on page 348 Note If you removed the air diffuser reinstall it now 4 Reconnect the two cables that you...

Page 365: ...in back from the rear edge of the server c Slide the cover forward d Tighten the two thumbscrews on the back edge of the cover Completing the installation Complete this procedure 1 Connect all server...

Page 366: ...nnector U15 2 Secondary microprocessor cache VRM error LED CR36 3 Secondary microprocessor core VRM connector U7 4 Secondary microprocessor core VRM error LED CR37 5 Power control connector J17 6 Prim...

Page 367: ...nector J9 on reverse side of processor board 16 Primary microprocessor connector U5 17 Primary microprocessor error LED CR12 18 DIMM 1 error LED CR8 19 DIMM 2 error LED CR9 2 DIMM 3 error LED CR10 21...

Page 368: ...without CPU 61H0523 CPU Terminator Card 94H0598 400 100MHz DS2P 512KB L2 11L1569 400 100MHz DS2P 1MB L2 11L1571 450MHZ Pentium II Xeon W 1MB 28L4558 450MHZ Pentium II Xeon W 512 28L4557 Voltage Regul...

Page 369: ...de the required VRMs You must also install the memory modules This book provides instructions for installing the Processor Upgrade Kit It also includes instructions for installing the microprocessors...

Page 370: ...lightly different from the hardware Required companion options You must install the following companion options with the Processor Upgrade Kit 1 You can install one to four microprocessor kits in the...

Page 371: ...t 5 only with a half size adapter Before you install the option consider how to maximize the performance of the adapters using slots 1 through 5 Review the documentation that comes with the adapters a...

Page 372: ...d remove the jumper Refer to the Hardware Information section of the IBM Netfinity 5500 M20 Server Library for instructions on working with jumpers Note In normal operation there is no jumper on J51 A...

Page 373: ...e of the current POST BIOS is helpful with troubleshooting the upgrade if troubleshooting becomes necessary 5 Select N when you are asked if you would like to save the current code to a diskette 6 You...

Page 374: ...he United Kingdom and have a modem or fax machine attached to the server you must disconnect the telephone line from the server before unplugging any power cords also known as power cables When reasse...

Page 375: ...les from the rear of the processor housing 11 Remove the four screws 1 securing the processor housing 12 If the processor housing has two levers at the top corners pull the levers up 13 Lift the proce...

Page 376: ...oubleshooting becomes necessary 14 Note the location of all cables connected to the shuttle and disconnect the cables 15 Remove the shuttle from the server and place it on a flat static free surface 1...

Page 377: ...tall the diagnostic panel assembly that comes with this option Connect the cable and secure the diagnostic panel assembly with screws 2 Replace the front panel assembly 4 a Disconnect the cable 6 and...

Page 378: ...e power supply out of the chassis c Repeat this procedure if a second power supply is installed 3 Loosen the five screws 2 disconnect all power cables and remove the power backplane 1 4 Install the po...

Page 379: ...supply with screws b Place the handle 4 on the power supply in the open position and slide the power supply into the chassis c Close the handle on the power supply to seat the power supply in the bay...

Page 380: ...1 J13 VRM 2 J14 VRM 3 J16 VRM 4 J17 VRM 5 J18 VRM 6 Installed Installed Installed Installed Three Microprocessors Installed in J1 J2 and J4 J12 VRM 1 J13 VRM 2 J14 VRM 3 J16 VRM 4 J17 VRM 5 J18 VRM 6...

Page 381: ...or housing that comes with this option 1 Determine the connectors where the microprocessor and VRMs are to be installed See Table 15 on page 372 2 Turn the quarter turn fasteners 2 and remove the proc...

Page 382: ...o selection jumper block for the correct core ratio Attention If the microprocessor bus to core ratio is incorrect system board components will overheat and component damage might occur Be sure that t...

Page 383: ...ssor upgrade kit comes with two VRMs You might need to install only one depending on the number of microprocessors in the server b Center the VRM 12 over the connector 11 Make sure that the VRM is ori...

Page 384: ...erformance 3 Installing or removing memory modules changes the configuration information in the server Therefore after installing or removing a DIMM you must save the new configuration information in...

Page 385: ...Memory connector 6 J6 11 Memory connector 7 J7 12 Memory connector 8 J8 13 DIMM Complete this procedure to install memory modules 1 Remove the memory board a Remove the thumbscrew 1 from the side of t...

Page 386: ...5 b Insert the DIMM into the connector by pressing on one edge of the DIMM and then on the other edge of the DIMM Be sure to press straight into the connector The retaining clips 4 will snap into the...

Page 387: ...emove the screws from the external connector on the bulkhead opening c Connect one end of the SCSI cable contained in this option to the SCSI connector on the system board d Insert the SCSI cable exte...

Page 388: ...per J32 a Note the position of the jumper on the pin block and remove the jumper J32 b Align the white cable with pin 1 and insert the connector over the pin block c If necessary change the position o...

Page 389: ...e 1 that comes with this option and secure with screws 2 7 Replace the fan assembly and press on the fasteners to lock in place 8 Replace the processor housing top cover and press on the fasteners to...

Page 390: ...r housing into the shuttle until it is fully seated 15 Install and tighten the four blue thumbscrews 16 Install the half card slot insulator between slot 5 and the processor housing 17 Connect the pow...

Page 391: ...the front bezel above the machine type serial number 23 Place the Intel microprocessor label on the front bezel 24 Reinstall the top cover a Check that all cables adapters and other components are ins...

Page 392: ...ackage into the CD ROM drive If necessary refer to the Server Library for information on using the HardwareGuide CD 7 Restart the server 8 Go to Updating the System Diagnostic programs Updating the Sy...

Page 393: ...lowing appears Reading the flash image 21 us2 After this message another message similar to the following appears The system diagnostic is being updated and it might take up to 5 minutes to complete D...

Page 394: ...tem Management Processor 2 Update Watchdog Timer 3 Exit Enter F1 Help F3 Exit 3 Select 1 Update Advanced System Management Processor and press Enter A warning message appears on the screen with inform...

Page 395: ...nd reboot the system 7 Remove the diskette from the diskette drive 8 Verify that the advanced system management processor code matches the level on the update diskette a Turn off the server then resta...

Page 396: ...ith Bracket and Screw 36L9537 Memory Board Assembly 01K7231 CPU Terminator Assembly 94H0598 Processor Board Assembly 01K7230 500W Power Supply 01K9879 Power Supply Assembly Bracket 36L9520 450 100MHZ...

Page 397: ...plete it and then fax it to IBM HMM Survey at 919 543 8167 USA Name Phone Number 1 Do you like this manual Yes No 2 What would you like to see added changed or deleted in this manual 3 What is your se...

Page 398: ...ics Diskette Version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Important To eliminate...

Page 399: ...IBM Warranty Parts Claims Center Number Information 919 517 0001 Bulletin Board Service PC Company 800 426 8322 Customer Education Business Unit 800 999 0052 Customized Operational Services 800 237 4...

Page 400: ...90 PartnerLine 800 263 2769 Parts Orders Exchange or Emergency 416 443 5808 Fax Parts Regular Orders Exchange 416 443 5755 Parts Orders Inquiries 514 938 3022 PC Co Bulletin Board Montreal 905 316 425...

Page 401: ...MMX and Pentium are trademarks or registered trademarks of Intel Corporation Microsoft Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation EduQuest HelpClub HelpCen...

Page 402: ...IBM Part Number 00N5902 Printed in U S A S1 L 98 3...