IBM 883725U Installation Manual Download | Manualshive

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Chapter

6.

Solving

problems

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. 55

Diagnostic

tools

overview

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. 55

POST

beep

code

descriptions

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POST

error

messages

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ServerGuide

problems

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Troubleshooting

charts

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DVD-ROM

drive

problems

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Expansion

enclosure

problems

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General

problems

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Hard

disk

drive

problems

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. 60

Intermittent

problems

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. 60

Keyboard,

mouse,

or

pointing-device

problems

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. 60

Memory

problems

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. 61

Microprocessor

problems

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. 61

Monitor

problems

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. 61

Option

problems

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. 62

Power

problems

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. 63

Serial

port

problems

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. 63

Software

problems

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. 64

Universal

Serial

Bus

device

problems

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. 64

Light

Path

diagnostics

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. 64

Diagnosing

problems

using

the

Light

Path

diagnostics

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Light

Path

diagnostics

LEDs

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. 66

Appendix

A.

Getting

help

and

technical

assistance

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. 69

Before

you

call

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. 69

Using

the

documentation

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. 69

Getting

help

and

information

from

the

World

Wide

Web

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. 70

Software

service

and

support

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. 70

Hardware

service

and

support

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. 70

Appendix

B.

IBM

Statement

of

Limited

Warranty

Z125-4753-08

04/2004

71

Part

1

-

General

Terms

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. 71

Part

2

-

Country-unique

Terms

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. 74

Part

3

-

Warranty

Information

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. 86

Appendix

C.

Notices

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. 89

Edition

notice

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. 89

Trademarks

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. 90

Important

notes

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. 90

Product

recycling

and

disposal

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. 91

Battery

return

program

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. 91

Electronic

emission

notices

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. 92

Federal

Communications

Commission

(FCC)

statement

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Industry

Canada

Class

A

emission

compliance

statement

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Australia

and

New

Zealand

Class

A

statement

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United

Kingdom

telecommunications

safety

requirement

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. 93

European

Union

EMC

Directive

conformance

statement

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Taiwanese

Class

A

warning

statement

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Chinese

Class

A

warning

statement

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. 94

Japanese

Voluntary

Control

Council

for

Interference

(VCCI)

statement

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. 94

Power

cords

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. 94

Index

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. 97

iv

IBM

xSeries

336

Type

8837:

Installation

Guide

«
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4
5
6
7
8
...
»

Summary of Contents for 883725U

Page 1: ...nstallation Guide Go to the Server Support flow chart Cable the server and options Start the server Install options Drives Microprocessors Adapters Memory Did the server start correctly Yes No Use Ser...

Page 2: ...connections and verify that all optional devices you installed are on the ServerProven list You can view the ServerProven list at http www ibm com pc compat Server working properly Problem solved Prob...

Page 3: ...IBM xSeries 336 Type 8837 Installation Guide ERserver...

Page 4: ...nt of Limited Warranty Z125 4753 08 04 2004 on page 71 and Appendix C Notices on page 89 Second Edition October 2004 Copyright International Business Machines Corporation 2004 All rights reserved US G...

Page 5: ...ot 2 20 Completing the installation 22 Installing the server cover 22 Connecting the cables 23 Updating the server configuration 24 Chapter 3 Server controls LEDs connectors and power 27 Front view 27...

Page 6: ...ation 69 Getting help and information from the World Wide Web 70 Software service and support 70 Hardware service and support 70 Appendix B IBM Statement of Limited Warranty Z125 4753 08 04 2004 71 Pa...

Page 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Page 8: ...d versions of the caution or danger statement in the IBM Safety Information book For example if a caution statement begins with a number 1 translations for that caution statement appear in the IBM Saf...

Page 9: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 10: ...tatement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser produ...

Page 11: ...upply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are...

Page 12: ...with accessories sold with this product will expose you to lead a chemical known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling ADVE...

Page 13: ...Servers 4 In the Family field select xSeries 336 5 Click Continue The server comes with an IBM ServerGuide Setup and Installation CD to help you configure the hardware install device drivers and inst...

Page 14: ...umentation Browser Use the Documentation Browser to browse the contents of the CD read brief descriptions of the documents and view documents using Adobe Acrobat Reader or xpdf The Documentation Brows...

Page 15: ...ing the Documentation Browser Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document which...

Page 16: ...tra320 SCSI controller with RAID levels 1 and 1E capability v Two Broadcom 10 100 1000 Ethernet controllers with Wake on LAN feature and Alert Standard Format support v Three Universal Serial Bus USB...

Page 17: ...Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures before you remove or install t...

Page 18: ...6 IBM xSeries 336 Type 8837 Installation Guide...

Page 19: ...nt while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures...

Page 20: ...atic discharge observe the following precautions v Limit your movement Movement can cause static electricity to build up around you v Wear an electrostatic discharge wrist strap if one is available v...

Page 21: ...and contains other information that you must consider when installing DIMMs v The server supports up to eight PC3200 DDR II ECC Registered SDRAM DIMMs in sizes ranging from 256 MB to 2 GB The minimum...

Page 22: ...es 2 GB 8 GB 2 GB 256Mx4 Yes 4 GB 16 GB v You can configure the server to use memory mirroring Memory mirroring stores data in two pairs of DIMMs simultaneously When using memory mirroring you must in...

Page 23: ...dure for installing memory modules For detailed instructions see the Option Installation Guide Complete the following steps to install a DIMM 1 Read the safety information beginning on page v and Inst...

Page 24: ...differential LVD hot swap drives Each hot swap drive is in a tray which has a green activity LED and an amber status LED in the upper right corner These LEDs are lit if the drive is active and in som...

Page 25: ...l Drive tray assembly Drive handle Complete the following steps to install a 2 5 inch hot swap SCSI hard disk drive 1 Read the safety information 2 Remove the filler panel from the drive bay Note To m...

Page 26: ...Installation Guide Drive tray assembly Drive handle Filler panel Complete the following steps to install a simple swap SATA hard disk drive 1 Read the safety information 2 Remove the filler panel for...

Page 27: ...tem board Microprocessor 1 U16 Microprocessor 2 U32 VRM 2 J25 VRM 1 J1 v If you install a second microprocessor in the server microprocessor 1 is installed in microprocessor socket 1 U16 and microproc...

Page 28: ...cedure for installing an additional microprocessor For detailed instructions see the Option Installation Guide Complete the following steps to install a microprocessor 1 Read the safety information be...

Page 29: ...the new heat sink Doing so damages its heat conducting capability and exposes the new microprocessor to overheating v If you must remove the heat sink after installing it note that the thermal grease...

Page 30: ...s describe the types of adapters that the server supports and other information that you must consider when installing an adapter v Locate the documentation that comes with the adapter and follow thos...

Page 31: ...lot 1 PCI X or PCI Express slot 2 This section provides an overview of the procedure for installing an adapter For detailed instructions see the Option Installation Guide Complete the following steps...

Page 32: ...correctly in the connector before you turn on the server An improperly seated adapter might cause damage to the system board the riser card or the adapter 4 Press the edge connector of the adapter fir...

Page 33: ...ole to retention latch 2 Lift up and remove the slot 2 adapter cover and attached riser card from the server 3 Remove the expansion slot cover from the slot 2 adapter cover Attention When you handle s...

Page 34: ...tructions that come with the adapter for details Attention Make sure that the cables do not block the flow of air from the fans See the Option Installation Guide for cable routing information 10 If yo...

Page 35: ...tion depending on the options that you installed See Updating the server configuration on page 24 for more information b If you installed a SCSI drive check the LEDs to verify proper operation Connect...

Page 36: ...ve device drivers that you must install See the documentation that comes with each option for information about installing device drivers The server comes with at least one microprocessor If you insta...

Page 37: ...For information about configuring the integrated Gigabit Ethernet controller see the Broadcom NetXtreme Gigabit Ethernet Software CD Chapter 2 Installing options 25...

Page 38: ...26 IBM xSeries 336 Type 8837 Installation Guide...

Page 39: ...Series 336 server with a 2 5 inch SCSI hot swap hard disk drive configuration 4 x 2 5 Hard disk drives SCSI ID 1 SCSI ID 0 SCSI ID 3 SCSI ID 2 Hard disk drive activity LED Hard disk drive status LED M...

Page 40: ...n the front right side of the server The following illustration shows the LEDs on the front of the operator information panel followed by a description of each LED from left to right USB connector Pow...

Page 41: ...operator information panel to slide out the operator information panel and view the Light Path LEDs and buttons Light Path LEDs and buttons The Light Path LEDs and buttons are on top of the operator i...

Page 42: ...MP LED might also be lit TEMP System temperature BRD Error with the system board or a battery fault PCI A PCI A bus PCI B PCI B bus PCI C PCI C bus Rear view The following illustration shows the conne...

Page 43: ...ta is being transmitted or received between the server and a network device The flashing frequency is proportional to the amount of traffic on the network link v Dual GB Ethernet connectors Use these...

Page 44: ...wn before you turn off the server See your operating system documentation for information about shutting down the operating system Statement 5 CAUTION The power control button on the device and the po...

Page 45: ...e can turn off the server v The baseboard management controller can turn off the server as an automatic response to a critical system failure v You can turn off the server through a request from the s...

Page 46: ...34 IBM xSeries 336 Type 8837 Installation Guide...

Page 47: ...CD provides state of the art programs to detect the server model and installed hardware options configure the server hardware provide device drivers and help you install the operating system For infor...

Page 48: ...bout configuring the Ethernet controllers see the Broadcom NetXtreme Gigabit Ethernet Software CD that comes with the server For updated information about configuring the controllers go to http www ib...

Page 49: ...de following the instructions that come with the update file that you downloaded 2 Configure the BIOS settings a Restart the server and press F1 when prompted to start the Configuration Setup Utility...

Page 50: ...for other versions of Red Hat Linux Complete the following steps to configure the general Linux parameters for SOL operation when using the Red Hat Enterprise Linux ES 2 1 operating system Note Hardwa...

Page 51: ...nd console tty1 console ttyS0 19200n8 The following examples show the original content of the etc lilo conf file and the content of this file after modification Original etc lilo conf contents prompt...

Page 52: ...operating system starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating syste...

Page 53: ...ed by anaconda Note that you do not have to rerun grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0...

Page 54: ...nitrd 2 4 9 e 12 img You must restart the Linux operating system after completing these procedures for the changes to take effect and to enable SOL SUSE SLES 8 0 configuration Note This procedure is b...

Page 55: ...olor white blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 1 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsafe...

Page 56: ...hen press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standard Writ...

Page 57: ...lti 0 disk 0 rdisk 0 partition 1 WINDOWS OS Load Options fastdetect redirect You must restart the Windows 2003 operating system after completing this procedure for the changes to take effect and to en...

Page 58: ...unning a Linux operating system You must be logged in as a root user to perform these procedures 1 Go to http www ibm com pc support and download the utility program and create the OSA BMC Management...

Page 59: ...instructions on the screen Using the baseboard management controller firmware update utility program Use the baseboard management controller firmware update utility program to download a baseboard man...

Page 60: ...e connect ip ip_address u username p password identify Control the system locator LED on the front of the server power Turn the server on and off remotely reboot Force the server to restart sel get Di...

Page 61: ...If you want to use the RAID capabilities make sure that the primary drive has the lower SCSI ID for example 0 Important If you use an integrated SCSI controller with RAID capabilities to configure a R...

Page 62: ...ring the controller By running ServeRAID Manager in Startable CD mode you can configure the controller before you install your operating system The information in this section assumes that you are run...

Page 63: ...the DVD ROM drive 11 Restart the server Viewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spar...

Page 64: ...52 IBM xSeries 336 Type 8837 Installation Guide...

Page 65: ...list follow the instructions on the Web page to download the latest version 2 Install the IBM Director program 3 Download and install any applicable updates or interim fixes for the server a Go to htt...

Page 66: ...54 IBM xSeries 336 Type 8837 Installation Guide...

Page 67: ...f POST detects a hardware configuration problem See POST beep code descriptions and the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more information v...

Page 68: ...MA page register write read failed Beep 1 2 4 RAM refresh verification failed Beep 1 3 1 First 64K RAM test failed Beep 1 3 2 First 64K RAM parity test failed Beep 2 1 1 Secondary DMA register failed...

Page 69: ...tion has changed Make sure that DIMMs are fully seated and installed correctly 289 A failing DIMM was disabled Make sure that DIMMs are supported by the server and that they are installed correctly 30...

Page 70: ...stalled v Make sure that there are no duplicate SCSI IDs or IRQ assignments v Make sure that the hard disk drive is connected correctly The operating system installation program continuously loops Mak...

Page 71: ...driver is installed for the DVD ROM drive If the problem remains call for service A CD is not working correctly Clean the CD If the problem remains call for service The DVD ROM drive tray is not work...

Page 72: ...of the server at the fan grille If there is no airflow the fan is not working This can cause the server to overheat and shut down v The SCSI bus and devices are configured correctly and the last exte...

Page 73: ...or service Monitor problems Some IBM monitors have their own self tests If you suspect a problem with your monitor see the information that comes with the monitor for instructions for testing and adju...

Page 74: ...ate the BIOS code with the correct language If the problem remains call for service Option problems Symptom Suggested action An IBM option that was just installed does not work Make sure that v The op...

Page 75: ...you are using a non ACPI operating system complete the following steps 1 Press Ctrl Alt Delete 2 Turn off the server by using the power control button You might have to press and hold the power contro...

Page 76: ...ce during POST if a standard non USB keyboard is connected to the keyboard connector If a standard non USB keyboard is connected to the keyboard connector the USB is disabled and no USB device will wo...

Page 77: ...EDs Look for any LEDs that are lit on the system board to find the failing component Note Sometimes no Light Path diagnostic LEDs are lit on the system board when a failure occurs To make sure that th...

Page 78: ...e failing component on the system board The following example illustrates how to use the Light Path diagnostics to diagnose a system error 1 In this example the system error LED on the operator inform...

Page 79: ...nstalled correctly See the Option Installation Guide on the IBM xSeries Documentation CD for information about installing a microprocessor If the problem remains call for service If a configuration er...

Page 80: ...nformation If the problem remains call for service BRD An error has occurred on the system board or there is a battery fault v Check the LEDs on the system board to identify the component that is caus...

Page 81: ...nce by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software The information that comes with your system...

Page 82: ...formation about which products are supported by Support Line in your country or region go to http www ibm com services sl products For more information about Support Line and other IBM services go to...

Page 83: ...e removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in...

Page 84: ...an IBM Machine and other software updates from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides If your problem can be resolved with a Customer...

Page 85: ...mage to your Machine only while it is 1 in IBM s possession or 2 in transit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any...

Page 86: ...IGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION Jurisdiction All of our rights duties and obligations are subject to the courts of the country in which you acquired the Machine Pa...

Page 87: ...Asuncion PERU Limitation of Liability The following is added at the end of this section In accordance with Article 1328 of the Peruvian Civil Code the limitations and exclusions specified in this sec...

Page 88: ...relates to right to sell quiet possession or clear title or the goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this para...

Page 89: ...the subject of the claim For purposes of this item the term Machine includes Machine Code and Licensed Internal Code LIC Arbitration The following is added under this heading Disputes arising out of o...

Page 90: ...first sentence laws of the State of New York United States of America except when local law requires otherwise PHILIPPINES Limitation of Liability Item 3 in the fifth paragraph is replaced by the fol...

Page 91: ...ntries provided the Machines have been announced and made available in such countries If you purchase a Machine in one of the Western European countries as defined above you may obtain warranty servic...

Page 92: ...atement of Limited Warranty or related to its execution including summary proceedings will be submitted to the exclusive jurisdiction of the English courts 3 in Belgium and Luxembourg all disputes ari...

Page 93: ...n the country of installation In Estonia Latvia and Lithuania all disputes arising in connection with this Statement of Limited Warranty will be finally settled in arbitration that will be held in Hel...

Page 94: ...MAGES OR 4 LOSS OF BUSINESS REVENUE GOODWILL OR ANTICIPATED SAVINGS FRANCE AND BELGIUM Limitation of Liability The following replaces the terms of this section in its entirety Except as otherwise prov...

Page 95: ...of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages caused by IBM with fraud or gross...

Page 96: ...ary negligence HUNGARY Limitation of Liability The following is added at the end of this section The limitation and exclusion specified herein shall not apply to liability for a breach of contract dam...

Page 97: ...ge to data 2 special indirect or consequential loss or 3 loss of profits business revenue goodwill or anticipated savings SLOVAKIA Limitation of Liability The following is added to the end of the last...

Page 98: ...Which IBM is Not Liable Save with respect to any liability referred to in item 1 above under no circumstances is IBM or any of its suppliers or resellers liable for any of the following even if IBM or...

Page 99: ...materials shipped with a replacement CRU whether a defective CRU must be returned to IBM When return is required 1 return instructions and a container are shipped with the replacement CRU and 2 you ma...

Page 100: ...s To obtain warranty service contact IBM or your IBM reseller In Canada or the United States call 1 800 IBM SERV 426 7378 In the EU countries see the telephone numbers below EU Country Telephone List...

Page 101: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 102: ...es other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademark...

Page 103: ...ilable and may not include user manuals or all program functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and...

Page 104: ...struction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be require...

Page 105: ...EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting fro...

Page 106: ...l blade grounding type attachment plug rated 15 amperes 125 volts For units intended to be operated at 230 volts U S use Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type...

Page 107: ...tan Ukraine Upper Volta Uzbekistan Vanuatu Vietnam Wallis and Futuna Yugoslavia Federal Republic of Zaire 13F9997 Denmark 14F0015 Bangladesh Lesotho Macao Maldives Namibia Nepal Pakistan Samoa South A...

Page 108: ...icos Islands Canada Cayman Islands Colombia Costa Rica Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia Federal States of Netherlands Antilles Nicara...

Page 109: ...ions server 4 Documentation CD 2 DVD ROM DVD eject button 28 DVD ROM drive activity LED 28 DVD ROM drive problems 59 E electrical input 4 electronic emission Class A notice 92 environment 4 error mess...

Page 110: ...ontrol button 28 power control button shield 28 power on LED 31 problems 63 requirement 4 supply 4 problems DVD ROM drive 59 expansion enclosure 59 general 59 hard disk drive 60 intermittent 60 keyboa...

Page 111: ...ED 29 T temperature 4 trademarks 90 troubleshooting charts 59 turning off the server 32 turning on the server 32 U United States electronic emission Class A notice 92 United States FCC Class A notice...

Page 112: ...100 IBM xSeries 336 Type 8837 Installation Guide...

Page 113: ......

Page 114: ...Part Number 25R4613 Printed in USA 1P P N 25R4613...

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