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IBM 884155U, User Manual

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Chapter

6.

Symptom-to-FRU

index

Beep

symptoms

.

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. 104

No-beep

symptoms

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. 108

POST

error

codes

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. 108

Light

path

diagnostic

errors

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. 114

Power-supply

LED

errors

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. 116

Diagnostic

error

codes

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. 116

Error

symptoms

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. 122

CD-ROM

drive

error

symptoms

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. 123

Diskette

drive

error

symptoms

.

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. 123

General

error

symptoms

.

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. 124

Hard

disk

drive

error

symptoms

.

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. 124

Intermittent

error

symptoms

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.

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. 124

Keyboard,

mouse,

or

pointing

device

error

symptoms

.

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.

.

. 125

Memory

error

symptoms

.

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. 125

Microprocessor

error

symptoms

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. 126

Monitor

error

symptoms

.

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. 126

Option

error

symptoms

.

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. 128

Power

error

symptoms

.

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. 129

Serial

port

error

symptoms

.

.

.

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. 130

ServerGuide

error

symptoms

.

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. 131

Software

error

symptoms

.

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. 132

Service

processor

error

codes

.

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. 132

SCSI

error

codes

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. 132

ServeRAID

error

codes

.

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. 133

POST

(ISPR)

error

procedures

.

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. 134

Temperature

error

messages

.

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. 136

Fan

error

messages

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. 136

Power

error

messages

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. 137

System

shutdown

.

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. 137

Voltage

related

system

shutdown

.

.

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.

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.

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. 137

Temperature

related

system

shutdown

.

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.

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. 138

DASD

checkout

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. 138

Host

built-in

self

test

(BIST)

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. 139

Bus

fault

messages

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. 139

Undetermined

problems

.

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. 140

Problem

determination

tips

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. 141

This

index

supports

xSeries

236

servers.

Notes:

1.

Check

the

configuration

before

you

replace

a

CRU

or

FRU.

Configuration

problems

can

cause

false

errors

and

symptoms.

2.

For

IBM

devices

not

supported

by

this

index,

see

the

documentation

for

that

device.

3.

Always

start

with

“General

checkout”

on

page

87.

The

symptom-to-FRU

index

lists

symptoms,

errors,

and

the

possible

causes.

The

most

likely

cause

is

listed

first.

Use

this

symptom-to-FRU

index

to

help

you

decide

which

FRUs

to

have

available

when

servicing

the

server.

©

Copyright

IBM

Corp.

2004,

2007

103

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Summary of Contents for 884155U

Page 1: ...xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 2: ......

Page 3: ...xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 4: ...ilable on the World Wide Web at http www ibm com pc support 11th Edition October 2007 The most recent version of this document is available on the World Wide Web at http www ibm com support Copyright...

Page 5: ...outes les consignes de type Attention et Danger avant de proc der aux op rations d crites par les instructions Lesen Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausf hren Accertarsi di legge...

Page 6: ...rrent diagnostic BIOS flash and device driver files from http www ibm com support For a list of supported options for the server go to http www ibm com pc us compat iv xSeries 236 Type 8841 Hardware M...

Page 7: ...el 16 Replacing hot swap fans 17 Replacing a front fan 1 or 2 18 Replacing a center fan 3 or 4 19 Replacing a rear fan 5 or 6 20 Installing the 670 Watt hot swap power supply option 21 Replacing a hot...

Page 8: ...3 Light path diagnostics panel 84 Chapter 5 Diagnostics 87 General checkout 87 Checkout procedure 88 Diagnostic tools overview 89 POST error logs 90 Viewing error logs from the Configuration Setup Uti...

Page 9: ...s 134 Temperature error messages 136 Fan error messages 136 Power error messages 137 System shutdown 137 Voltage related system shutdown 137 Temperature related system shutdown 138 DASD checkout 138 H...

Page 10: ...lass A emission compliance statement 190 Australia and New Zealand Class A statement 190 United Kingdom telecommunications safety requirement 191 European Union EMC Directive conformance statement 191...

Page 11: ...elated documentation This Hardware Maintenance Manual and Troubleshooting Guide is provided in Portable Document Format PDF It contains information to help a user solve problems or to provide helpful...

Page 12: ...also in the multilingual Safety Information document which is on the IBM xSeries Documentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information docu...

Page 13: ...internal Ultra320 SCSI connector dual channel SCSI controller with RAID capabilities v Three Universal Serial Bus USB v1 1 or v2 0 connectors one on the front and two on the rear of the enclosure v K...

Page 14: ...control button shield if installed Cover release latch Model type serial number Operator information panel CD eject button CD ROM drive activity LED green Operator information panel This panel contai...

Page 15: ...x 1 or Tx Rx 2 When these two green LEDs are lit they indicate that there is activity between the server and the network USB 3 connector Connect a USB device to this connector Diskette eject button Pr...

Page 16: ...nect a parallel device to this connector Serial 1 connector Connect a 9 pin serial device to this connector USB 1 connector Connect a USB device to this connector Ethernet link 1 status LED This LED i...

Page 17: ...ting system does not run and all core logic except for the service processor is shut down however the server can respond to requests from the service processor also called the baseboard management con...

Page 18: ...ted from the power source 1 2 The server can be turned off in any of the following ways v You can turn off the server from the operating system if your operating system supports this feature After an...

Page 19: ...daptec HostRAID configuration v Preboot Execution Environment PXE boot agent utility program Starting the Configuration Setup Utility program To start the Configuration Setup Utility program 1 Turn on...

Page 20: ...10 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 21: ...ing Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perf...

Page 22: ...evices in their static protective packages until you are ready to install them To reduce the possibility of damage from electrostatic discharge observe the following precautions v Limit your movement...

Page 23: ...R SUPPLY 1 2 3 A B 1 2 3 FA N TE M PERAT URE Flange Server door Complete the following steps to remove the server door 1 Read the safety information beginning on page v and Installation guidelines on...

Page 24: ...he following steps to remove the server left side cover 1 Push the plastic cover release latch near the edge of the side cover to the right to release the cover 2 While pushing the plastic cover relea...

Page 25: ...llation guidelines on page 11 2 Turn off the server and peripheral devices and disconnect all power cords and external cables see Turning on the server on page 7 then remove the cover see Removing the...

Page 26: ...ezel 1 Remove the left side cover and locate the bezel release lever 2 Press up on the bezel release lever 3 Pull the top of the bezel away from the chassis then lift the bezel to disengage the bottom...

Page 27: ...lling this option see Replacing a rear fan 5 or 6 on page 20 or Installing the 670 Watt hot swap power supply option on page 21 Attention To help ensure proper cooling if a fan fails replace it within...

Page 28: ...ling do not remove the left side cover for more than 30 minutes during this procedure 3 Place your fingers into the fan assembly latch on the top of the failing fan 4 Squeeze the fan assembly latch to...

Page 29: ...cated by the arrow on the latch to open the release lever 4 Pull the fan out of the server using the release lever 5 Press the orange fan release latch in the direction indicated by the arrow on the l...

Page 30: ...fans 5 and 6 1 Read the safety information beginning on page v and Installation guidelines on page 11 2 Press in on the orange fan release latch on the side of the fan then rotate the fan away from t...

Page 31: ...y and the two rear hot swap fans must be installed in the server Attention To help ensure proper cooling if a fan fails replace it within 48 hours v When the 670 Watt hot swap power supply option is i...

Page 32: ...has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Complete the following steps to install th...

Page 33: ...server and insert the tabs into the corresponding holes c Press in on the top half of the fan until it clicks into place d Position the second fan so that the notched area is facing down and the moun...

Page 34: ...Read the safety information beginning on page v and Installation guidelines on page 11 2 Disconnect the power cord from the power supply 3 Push on the orange release latch in the center of the power s...

Page 35: ...follows Non hot plug 33 MHz 32 bit PCI slot 1 is on PCI bus A Non hot plug 64 bit PCI Express x4 slot 2 is on PCI bus B independent of slots 1 3 4 5 and 6 Non hot plug 64 bit PCI Express x4 slot 3 is...

Page 36: ...er cords and all external cables Remove the cover 3 See the documentation that comes with the adapter for any cabling instructions and information about jumper or switch settings It might be easier fo...

Page 37: ...6 Press the adapter firmly into the expansion slot lower the adapter retention latch and make sure that the latch is in the locked closed position Attention Incomplete insertion might cause damage to...

Page 38: ...tention latch Tab Adapter PCI X divider Complete the following steps to install or replace a hot plug PCI or PCI X adapter 1 Read the safety information beginning on page v and Installation guidelines...

Page 39: ...ating system for information about enabling a hot plug PCI X slot 9 If you have other options to install or remove do so now otherwise go to Completing the installation on page 45 Installing an IBM Re...

Page 40: ...ss the Remote Supervisor Adapter II SlimLine Guide into place on the system board Remote Supervisor Adapter II SlimLine guide Remote Supervisor Adapter II SlimLine Remote Supervisor Adapter II SlimLin...

Page 41: ...les Remove the cover and air baffle assembly Attention To avoid breaking the retaining clips or damaging the ServeRAID 7k adapter connector open and close the clips gently 3 Open the retaining clip on...

Page 42: ...er in the rack before installing the hard disk drives v You do not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when performin...

Page 43: ...error correcting code ECC DIMMs These DIMMs must be compatible with the latest PC3200 SDRAM Registered DIMM specification For a list of supported options for the server go to http www ibm com us comp...

Page 44: ...inning on page v and Installation guidelines on page 11 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables Remove the cover and air baffle assembly Att...

Page 45: ...on the bottom of the heat sink or fan sink or set down the heat sink or fan sink Note Removing the heat sink or fan sink from the microprocessor destroys the even distribution of the thermal grease an...

Page 46: ...essor release lever 4 Install a VRM in the VRM connector a Center the VRM over the connector Make sure that the VRM is oriented and aligned correctly b Carefully but firmly push down the VRM to seat t...

Page 47: ...socket Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket Attention v Do not use excessing for...

Page 48: ...protective plastic cap from the bottom of the heat sink Notes 1 Do not set down the heat sink after you remove the protective plastic cap Thermal grease Heat sink 2 Do not touch the thermal grease on...

Page 49: ...the installation on page 45 Replacing a microprocessor and heat sink This section provides instructions for replacing a microprocessor and heat sink Complete the following steps to replace a microproc...

Page 50: ...er the connector Make sure that the VRM is orientated and aligned correctly b Carefully but firmly push down the VRM to seat the VRM in the connector c Make sure that the VRM clips on both sides of th...

Page 51: ...n indicator Microprocessor release lever Microprocessor connector Microprocessor v Carefully close the microprocessor release lever to secure the microprocessor in the socket 7 Install a heat sink on...

Page 52: ...handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions Note In the U S call 1 800 IBM 4333 for information about battery disposal v If you...

Page 53: ...tery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Read the safety information beginning on page v and Installation guidelines on page 11 2 Follo...

Page 54: ...ttery a Use one finger to press on the tab that secures the battery to its housing b Use one finger to slide the battery from the socket 44 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubl...

Page 55: ...stallation reinstall the bezel reinstall the server cover reinstall the door reconnect all the cables that you disconnected earlier and for certain options run the Configuration Setup Utility program...

Page 56: ...zel 1 Read the safety information beginning on page v and Installation guidelines on page 11 2 Insert the two tabs on the bottom of the bezel into the matching holes on the server chassis 3 Push the t...

Page 57: ...ce the bottom lip of the left side cover over the bottom edge of the server chassis 3 Rotate the left side cover to a vertical position inserting the tabs at the top of the left side cover into the ma...

Page 58: ...n beginning on page v and Installation guidelines on page 11 2 Set the door on the bottom hinge 3 Locate the flange on the top edge of the door 4 Press the flange downward while pressing the top of th...

Page 59: ...nt bracket After you connect the cables to the selected devices route the cables for example the cables that are connected to the I O connectors through the I O cable restraint bracket See the followi...

Page 60: ...as a symmetric multiprocessing SMP server You might have to upgrade the operating system to support SMP For more information see the section about using the ServerGuide Setup and Installation CD in t...

Page 61: ...ront of the server not shown v One video The following illustration shows the locations of the connectors on the rear of the server Keyboard Mouse Parallel Serial 1 Serial 2 Ethernet System External S...

Page 62: ...quire Category 5 or higher cabling For more information about the Ethernet controllers see the User s Guide 8 1 Integrated system management Remote Supervisor Adapter II SlimLine Ethernet and ASM conn...

Page 63: ...modes of operation Standard Parallel Port SPP Enhanced Parallel Port EPP and Extended Capability Port ECP If you configure the parallel port to operate in bidirectional mode it supports the EPP and E...

Page 64: ...ard that has a mouse port the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the Configuration Setup Utility program 3 Check to make sure that your NOS support...

Page 65: ...al connectors 78 System board internal cable connectors 79 System board switches and jumpers 80 System board external connectors 82 System board LEDs 83 Light path diagnostics panel 84 This chapter de...

Page 66: ...2 1 Turn off the server and disconnect all power cords and external cables then remove the server cover see Removing the left side cover on page 14 2 Remove the air baffle Air baffle assembly Note It...

Page 67: ...t stops or clicks in the fully open position approximately 135 angle as shown Then see the documentation provided with the microprocessor option for complete installation instructions Attention You mu...

Page 68: ...B Safety information on page 153 v Read Handling static sensitive devices on page 12 Complete the following steps to replace damaged or contaminated thermal grease on the microprocessor and heat sink...

Page 69: ...age 153 v Read Handling static sensitive devices on page 12 1 Turn off the server and any attached devices 2 Disconnect all external cables and power cords from the back of the server 3 Remove the ser...

Page 70: ...se the previous steps Notes 1 Thread the cable through the opening in the chassis and extend it into the server before attaching the operator information panel 2 Secure the cable in the cable clamps a...

Page 71: ...dapters and spacers see Installing or replacing an adapter on page 25 5 Remove the two center fans see Replacing a center fan 3 or 4 on page 19 6 Remove the plastic baffle 7 Disconnect the diagnostics...

Page 72: ...er see Removing the left side cover on page 14 5 Disconnect and remove adapters and spacers see Installing or replacing an adapter on page 25 6 Remove the central fan and adapter support bracket see C...

Page 73: ...rom the chassis 6 Carefully pull the drive away from the chassis until the cables at the rear of the drive are accessible 7 Remove the two cables from the back of the drive and pull the drive out To r...

Page 74: ...from the back of the server 3 Remove the server cover see Removing the left side cover on page 14 4 Remove the front bezel see Removing the bezel on page 16 5 Press in on the two blue CD ROM drive rel...

Page 75: ...to remove the hard disk drive backplane Note v Read Installation guidelines on page 11 v Read Appendix B Safety information on page 153 v Read Handling static sensitive devices on page 12 1 Turn off t...

Page 76: ...stallation guidelines on page 11 v Read Appendix B Safety information on page 153 v Read Handling static sensitive devices on page 12 1 Turn off the server 2 Disconnect all external cables and power c...

Page 77: ...Read Appendix B Safety information on page 153 v Read Handling static sensitive devices on page 12 When working with some options you must first remove the center fan and or adapter support bracket to...

Page 78: ...ir baffle assembly 3 Disconnect any cables that are connected to the full length adapters 4 Lift the adapter retention clip on top of the adapter support bracket for the location of this clip see the...

Page 79: ...removed or disconnected reverse the preceding steps Remember to reroute the cables that you disconnected and to reconnect the center fan cable to the system board see System board internal connectors...

Page 80: ...server Note To reinstall the center fan support bracket and other components that you removed or disconnected reverse the preceding steps Remember to reroute the cables that you disconnected and to re...

Page 81: ...ividers 3 Remove the adapter support bracket a Press the release tab on each end of the adapter support bracket There are two latches one at each end of the adapter support bracket b Slide the adapter...

Page 82: ...the bezel on page 16 4 Remove the server cover see Removing the left side cover on page 14 5 Remove the two front fans see Replacing a front fan 1 or 2 on page 18 6 Disconnect and remove adapter cards...

Page 83: ...of the chassis Front USB connector assembly Complete the following steps to remove the front USB connector Note v Read Installation guidelines on page 11 Installation guidelines on page 11 v Read Appe...

Page 84: ...e previous steps threading the cable carefully Switch card assembly Complete the following steps to remove the switch card assembly Note v Read Installation guidelines on page 11 v Read Appendix B Saf...

Page 85: ...ight be easier to remove this component if the server is placed on its side To install the switch card assembly line up the two tabs with the notches on the chassis and snap the assembly into place th...

Page 86: ...spacers see Installing or replacing an adapter on page 25 6 Remove the center fan and adapter support bracket see Center fan and adapter support bracket on page 67 7 Remove the air baffle 8 Disconnect...

Page 87: ...mplete the following steps 1 Lower the left or microprocessor side of the system board into the server chassis first then slide the system board to that side until it stops and lower the right or adap...

Page 88: ...sor Adapter II Slimline DIMM 2 DIMM 3 DIMM 4 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 PCI Express x4 slot 2 PCI Express x4 slot 3 ServeRAID 7k VRM Microprocessor 2 Microprocessor 1 PCI X slot 4 64 bit 3 3V...

Page 89: ...on the system board Fans 5 and 6 J28 Serial port 2 J53 Front fans 1 and 2 J56 SCSI channel A J51 SCSI channel B J58 IDE J46 Power switch J42 Operator panel J40 Front USB J41 Diagnostic panel J36 Diske...

Page 90: ...e Force BMC override Force power on NMI button Table 5 describes the function of each switch on the switch block Table 5 Switches 1 8 Switch number Default value Switch description 8 Off Reserved 7 Of...

Page 91: ...ministrator password check if an administrator password is set See the User s Guide on the IBM xSeries Documentation CD for additional information about the power on password 1 Off Force power on When...

Page 92: ...ystem board external connectors The following illustration shows the external input output connectors on the system board 82 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 93: ...t 6 power LED DIMM 3 error LED DIMM 4 error LED DIMM 5 error LED DIMM 6 error LED DIMM 7 error LED DIMM 8 error LED Remote Supervisor Adapter II SlimLine error LED PCI X bus A error LED slot 1 PCI X b...

Page 94: ...ht path diagnostics LEDs the problems that they indicate and actions to solve the problems LED Problem Action POWER SUPPLY 1 Lit LED Power supply 1 has failed 1 Remove ac power from the server 2 Repla...

Page 95: ...LED on the system board indicates a problem with a microprocessor make sure that the microprocessor is installed correctly Replace the failing microprocessor S_ERR A soft error has occurred 1 Restart...

Page 96: ...86 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 97: ...rmine whether the failing server is part of a shared hard disk drive cluster two or more servers sharing external storage devices If you suspect that it is part of a cluster you can run all diagnostic...

Page 98: ...eep or more than one beep sounds look up the error in Beep symptoms on page 104 or No beep symptoms on page 108 if an error is displayed look up the first error in POST error codes on page 108 9 Check...

Page 99: ...dable read only memory ROM on the system board are the primary method of testing the major components of the server see Diagnostic programs error codes and messages on page 91 v ServerGuide error symp...

Page 100: ...ce processor Note The system error log is available only with the Remote Supervisor Adapter II SlimLine Viewing error logs from the Configuration Setup Utility program To view the POST error log the s...

Page 101: ...rror codes might not appear when you run the diagnostic programs 2 If diagnostic error codes appear that are not listed in the tables make sure that the server has the latest levels of BIOS Remote Sup...

Page 102: ...ms with either no mouse or a USB mouse attached to the server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse sel...

Page 103: ...light path diagnostics panel 3 Check the system service label 4 Look inside the server if necessary Many errors are first indicated by the illumination of the system error light in the operator infor...

Page 104: ...ternal component as indicated in step 3 look on the system board for lit error LEDs see System board LEDs on page 83 For example a microprocessor error will light the LED next to the failing microproc...

Page 105: ...DC power LED For more information about the ac and dc power LEDs see Power supply LED errors on page 116 Updating the BMC firmware Use the baseboard management controller BMC firmware update utility...

Page 106: ...rebooting If the server does not turn on and the heartbeat LED H8 on the system board is not on you will need to reset the BMC firmware See System board LEDs on page 83 for the location of the heartbe...

Page 107: ...IOS is not installed Recovering the BIOS code If power to the server is interrupted while POST BIOS code is being updated flash update the server might not restart reboot correctly or might not displa...

Page 108: ...it 11 Insert into the diskette drive the BIOS recovery diskette that you have created from http www ibm com support 12 Turn on the server and the monitor 13 After the update session is completed turn...

Page 109: ...e system board To set the power on password reset switch and erase a forgotten password complete the following steps 1 Read Appendix B Safety information on page 153 and Handling static sensitive devi...

Page 110: ...can be difficult to solve For example a short circuit can exist anywhere on any of the power distribution buses Usually a short circuit will cause the power subsystem to shut down because of an overcu...

Page 111: ...ceives a LINK pulse from the hub switch If the LED is off there might be a defective connector or cable or a problem with the hub switch v Make sure that you are using the correct device drivers which...

Page 112: ...er v Make sure that the cable is connected to the Ethernet controller v Make sure that the PCI system BIOS code is current v Reseat the adapter v Determine whether the interrupt IRQ setting that is as...

Page 113: ...RAID error codes 133 POST ISPR error procedures 134 Temperature error messages 136 Fan error messages 136 Power error messages 137 System shutdown 137 Voltage related system shutdown 137 Temperature r...

Page 114: ...or break v Three beeps 4 Four continuous beeps One beep after successfully completing POST indicates the system is functioning properly Note See System replaceable units on page 144 to determine which...

Page 115: ...dary interrupt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard controller failed 1 System board 2 Keyboard 2 2 3 CMOS power failure and checksum...

Page 116: ...if installed 7 12C Cable 3 3 3 No operational memory in system Note In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the...

Page 117: ...he following components one at a time in the order shown restarting the server each time v Trained service technician only Microprocessor 1 v Trained service technician only Microprocessor 2 if instal...

Page 118: ...l not start power supply ac LED is on v See Power supply LED errors on page 116 POST error codes In the following error codes X can be any number or letter Note See System replaceable units on page 14...

Page 119: ...Computer cover or cable cover was removed without a key being used 1 Run the Configuration Setup Utility program 2 System board 177 178 Security hardware error 1 Run the Configuration Setup Utility p...

Page 120: ...oard controller error v System board 602 Invalid diskette boot record 1 Diskette 2 Diskette drive 3 Cable 4 System board 604 Diskette drive error 1 Run the Configuration Setup Utility program and diag...

Page 121: ...connected to J36 on system board 2 Power switch assembly 3 System board 1600 The system management processor is not functioning Do the following before replacing a FRU 1 Ensure that BMC reset switch i...

Page 122: ...iagnostics 3 Hard disk drive 4 SCSI backplane 5 Cable 6 System board 2400 Video controller test failure 1 Video adapter if installed 2 System board 2462 Video memory configuration error 1 Video adapte...

Page 123: ...POST 2 Ensure that the PCI adapter and all other adapters are set correctly in the Configuration Setup Utility program Utility program If the memory resource settings are not correct change the settin...

Page 124: ...I backplane 3 Cable 4 System board I9990305 Hard disk sector error no operating system installed 1 Install operating system to hard disk I9990650 AC power has been restored 1 Check cable 2 Check for i...

Page 125: ...lure LED next to the failing microprocessor is on 1 Failing microprocessor 2 System board PCI PCI error LED on system board at failing adapter will also be lit 1 Failing adapter 2 System board VRM VRM...

Page 126: ...tem error log and BMC log for any listed problems If the system starts with no errors a Power switch assembly b System board 2 Remove the adapters and disconnect the cables and power connectors to all...

Page 127: ...SB external loopback test again 3 System board 015 XXX 198 Remote Supervisor Adapter II SlimLine installed or USB device connected during USB test 1 If Remote Supervisor Adapter II SlimLine is install...

Page 128: ...XXX 002 Failed optional microprocessor test 1 Optional microprocessor 2 2 System board 166 051 000 System Management Failed Unable to communicate with RSA It may be busy Run the test again 1 Flash la...

Page 129: ...System board 166 260 000 System Management Failed Restart RSA error After restarting RSA communication was lost Unplug and cold boot to reset RSA 1 Disconnect all server and option power cords from t...

Page 130: ...nostics panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 Operator information card 2 System board 180 XXX 002 Failed diagnostics LED panel test 1 Operator information card...

Page 131: ...e and termination 2 Hard disk drive backplane 3 Hard disk drive 217 XXX 000 Failed hard disk drive test Note If RAID is configured the hard disk drive number refers to the RAID logical array v Hard di...

Page 132: ...XX 00n Failed Ethernet test on adapter in PCI slot n 1 Adapter in PCI slot n 2 System board 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is present and attached to server 2 Modem 3 System b...

Page 133: ...into the manual tray release opening 2 Run CD ROM diagnostics 3 CD ROM drive Diskette drive error symptoms Note See System replaceable units on page 144 to determine which components should be replace...

Page 134: ...the server stopped responding and try the diagnostic test again 2 If the hard disk drive diagnostic test runs successfully replace the drive you removed with a new one Intermittent error symptoms Note...

Page 135: ...y 2 If a KVM switch is present make sure that it is switched to this server 3 Mouse or pointing device 4 System board Memory error symptoms Note See System replaceable units on page 144 to determine w...

Page 136: ...tall microprocessor 2 in the connector for microprocessor 1 then restart the server If no beep code occurs microprocessor 1 might have failed replace the microprocessor 3 Startup microprocessor Monito...

Page 137: ...ult configuration memory connector or bank of connectors enabled If you have installed a Remote Supervisor Adapter II SlimLine in the server make sure that the video cable is connected to the Remote S...

Page 138: ...IBM reseller or IBM marketing representative 2 Video adapter if installed 3 System board Wrong characters appear on the screen 1 If the wrong language is displayed update the BIOS code with the corre...

Page 139: ...if supported does work 1 Reseat the connector 2 Power switch card 3 System board The server does not turn on 1 Verify that v The power cables are properly connected to the server v The power supply L...

Page 140: ...on the HAL dll file name choose Properties select Version tab click Internal Name Serial port error symptoms Note See System replaceable units on page 144 to determine which components should be repla...

Page 141: ...e SCSI RAID program cannot view all installed drives or the NOS cannot be installed v Verify that there are no duplicate SCSI IDs or IRQ assignments v Verify that the hard disk drive is connected prop...

Page 142: ...d in the system error log the Remote Supervisor Adapter II SlimLine messages will appear as text descriptions To determine a possible error condition for the Remote Supervisor Adapter II SlimLine see...

Page 143: ...ove jumpers 3 ServeRAID controller 3E20H POST detected that the ServeRAID controller is in the wrong PCI expansion slot 1 Install the ServeRAID controller in the correct PCI expansion slot see the doc...

Page 144: ...ller b Replace the controller Notes a SCSI channel cable details if any appear elsewhere in this publication b The adapter controller detects a configuration change Do not choose Save Changes Instead...

Page 145: ...ad jumpers on the controller and try to flash the firmware code to the card 2 Isolate between SCSI subsystem and controller by disconnecting all SCSI cables attached to the suspect card and reboot CAU...

Page 146: ...11 2 Replace power supply x System board is over recommended temperature level warning system board is over recommended temperature 1 Ensure system is being properly cooled see System reliability guid...

Page 147: ...100 System running non redundant power level noncritical system does not have redundant power 1 Add another power supply 2 Remove options from system 3 System can continue to operate without redundanc...

Page 148: ...nes on page 11 2 Replace CPU x System shutoff due to CPU x under temperature level critical CPU x is under temperature v Ambient temperature must be within normal operating specifications see Features...

Page 149: ...lled reseat the I2C cable between Remote Supervisor Adapter and system board 2 Memory DIMMs 3 System board Failure reading 12C device Check devices on bus 1 1 Reseat the I2C cable between the operator...

Page 150: ...r disconnect the following devices one at a time until you find the failure turn on the server and reconfigure each time v Any external devices v Surge suppressor device on the server v Modem printer...

Page 151: ...ginal reported failure v Diagnostics version Type and version level v Hardware configuration Print print screen configuration currently in use BIOS level v Operating system software Type and version l...

Page 152: ...142 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 153: ...s 1 Go to http www ibm com support 2 Under Search technical support type 8872 or 8874 and click Search 3 Under Document type select Parts information and click Go System The major components of the xS...

Page 154: ...449 6 CD combo drive optional 26K5379 6 CD combo drive optional 26K5381 6 CD RW DVD drive optional 39M3539 6 CD RW DVD RW drive optional 26K5383 6 CD half high combo drive optional 39M0135 6 DVD half...

Page 155: ...123 21 Memory 512 MB all models except 01x 39M5817 22 System board all models 39Y7118 23 Fan assembly 92 mm all models 39M2694 24 Fan guide microprocessor all models 13N0937 25 Switch assembly all mod...

Page 156: ...Kit thermal grease all models 41Y9292 Kit slide optional 41Y7754 Lens all models 41Y7709 Line cord 2 8m all models 39M5081 Mouse assembly three button all models 39Y9876 Rack bottom cover optional 41Y...

Page 157: ...445 40K9442 German 129 40K9444 Greek 319 40K9445 Hebrew 212 40K9446 Hungarian 208 40K9447 Icelandic 197 40K9448 Italian 141 40K9449 Italian 142 40K9450 Japanese 194 40K9451 Korean 413 40K9452 Norwegi...

Page 158: ...wer cord part number Used in these countries and regions 02K0546 China 13F9940 Australia Fiji Kiribati Nauru New Zealand Papua New Guinea 13F9979 Afghanistan Albania Algeria Andorra Angola Armenia Aus...

Page 159: ...as Barbados Belize Bermuda Bolivia Brazil Caicos Islands Canada Cayman Islands Costa Rica Colombia Cuba Dominican Republic Ecuador El Salvador Guam Guatemala Haiti Honduras Jamaica Mexico Micronesia F...

Page 160: ...150 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 161: ...nd IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software pro...

Page 162: ...tp www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardwar...

Page 163: ...the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place removed co...

Page 164: ...installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock...

Page 165: ...ers and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options n...

Page 166: ...es until they are inserted into the product v Avoid contact with other people v Wear a grounded wrist strap against your skin to eliminate static on your body v Prevent the part from touching your clo...

Page 167: ...stallation maintenance or reconfiguration of this product during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets an...

Page 168: ...N When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could resu...

Page 169: ...r supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords...

Page 170: ...odos os equipamentos ao qual esse produto ser conectado a tomadas corretamente instaladas v Sempre que poss vel utilize apenas uma das m os para conectar ou desconectar cabos de sinal v Nunca ligue qu...

Page 171: ...o enviar a bateria pelo correio para a IBM Instru o 3 PRECAUCI N Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra tica transmissores etc estiverem instalados observe o...

Page 172: ...fornecida ao dispositivo O dispositivo tamb m pode ter mais de um cabo de alimenta o Para remover toda a corrente el trica do dispositivo assegure que todos os cabos de alimenta o estejam desconectad...

Page 173: ...Appendix B Safety information 163...

Page 174: ...164 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 175: ...Appendix B Safety information 165...

Page 176: ...166 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 177: ...Appendix B Safety information 167...

Page 178: ...168 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 179: ...Appendix B Safety information 169...

Page 180: ...nnect ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou d connecter les c bles d interface v Ne mettez jamais un quipement sous tension en cas d incendie ou d inond...

Page 181: ...ION Si des produits laser sont install s tels que des unit s de CD ROM ou de DVD des p riph riques contenant des fibres optiques ou des metteurs r cepteurs prenez connaissance des informations suivant...

Page 182: ...nt pas l arriv e de courant lectrique l int rieur de la machine Il se peut que votre unit dispose de plusieurs cordons d alimentation Pour isoler totalement l unit du r seau lectrique d branchez tous...

Page 183: ...taktsteckdosen mit ordnungsgem geerdetem Schutzkontakt anschlie en v Signalkabel m glichst einh ndig anschlie en oder l sen v Keine Ger te einschalten wenn die Gefahr einer Besch digung durch Feuer Wa...

Page 184: ...sfaserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gef hrlicher Laserstrahlung f hren Es befinden sich keine Teile innerh...

Page 185: ...pannungsschalter am Netzteil wird die Stromversorgung f r den Server nicht unterbrochen Der Server k nnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten...

Page 186: ...atura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accend...

Page 187: ...sposizioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unit DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuov...

Page 188: ...non disattiva la corrente elettrica fornita all unit L unit potrebbe disporre di pi di un cavo di alimentazione Per disattivare la corrente elettrica dall unit accertarsi che tutti i cavi di alimentaz...

Page 189: ...Appendix B Safety information 179...

Page 190: ...180 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 191: ...Appendix B Safety information 181...

Page 192: ...182 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 193: ...tomas de alimentaci n con un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No...

Page 194: ...local Declaraci n 3 PRECAUCI N Cuando instale productos l ser como por ejemplo CD ROM unidades DVD dispositivos de fibra ptica o transmisores tenga en cuenta las advertencias siguientes v No retire la...

Page 195: ...an la corriente el ctrica suministrada al dispositivo Es posible tambi n que el dispositivo tenga m s de un cable de alimentaci n Para eliminar la corriente el ctrica del dispositivo aseg rese de desc...

Page 196: ...186 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 197: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of...

Page 198: ...dows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java...

Page 199: ...red and warranted solely by third parties IBM makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Som...

Page 200: ...he user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible fo...

Page 201: ...protection requirements resulting from a nonrecommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for C...

Page 202: ...Japanese Voluntary Control Council for Interference VCCI statement 192 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 203: ...connectors 78 the server 49 caution statements defined 2 CD ROM drive activity LED 5 eject button 5 problems 123 removing 64 CD ROM drive continued specifications 3 checkout general 87 power 100 proc...

Page 204: ...k drive activity LED 5 problems 124 status LED 5 hard disk drive activity LED 5 hard disk drive backplane removing 65 hardware major components 143 problems determining 87 heat output 3 heat sink ther...

Page 205: ...nector 6 53 password administrator 99 power on jumper 99 PCI bus A 25 bus B 25 bus C 25 fan guide removing 72 PCI expansion slots 3 pointing device auxiliary device connector 52 port connectors 82 Uni...

Page 206: ...s 132 size 3 software problems 132 specifications 3 statements types of 2 switch card assembly removing 74 switch power on password override 81 system board connectors external port 82 internal cable...

Page 207: ...W Web site compatible options iv DIMM specification 33 online publications 1 support iv weight 3 Index 197...

Page 208: ...198 xSeries 236 Type 8841 Hardware Maintenance Manual and Troubleshooting Guide...

Page 209: ......

Page 210: ...Part Number 25K8114 1P P N 25K8114...

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