IBM Aptiva 2162 Series, Hardware Maintenance Service

Page 1: ...Hardware Maintenance Service for Service Level A Machine Type 2162 and IBM Monitors 2162...

Page 2: ......

Page 3: ...Hardware Maintenance Service for Service Level A Machine Type 2162 and IBM Monitors 2162...

Page 4: ...be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time This publication was produc...

Page 5: ...oint Locations 1 4 Safety Inspection Guide 1 4 Parts Catalog 1 4 Part Number Index 1 5 Appendix Model Configurations and FRU Part Numbers 1 5 Product Description 1 6 Hardware Interfaces 1 10 Refresh R...

Page 6: ...Diagnostics and Utilities CD 3 3 Creating a Diagnostics Bootable Diskette 3 4 Diagnostic Test Programs 3 6 Error Messages 3 7 Return Codes 3 7 Using the Advanced Diagnostic Test Programs 3 8 Program N...

Page 7: ...5 9 Hard Disk Drive Jumper Settings 5 10 CD ROM Drive Jumper Settings 5 13 Media Console 5 14 Detachable Monitor I O Signal Cable Connector Test Points 5 16 System Board Connector Specifications 5 17...

Page 8: ...Appendix B Model Monitor Configurations and FRU Part Numbers B 1 Index X 1 vi...

Page 9: ...applications covering subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of C...

Page 10: ...de la mani re suivante 1 Le tableau ci dessous permet de d terminer le positionnement correct du ou des s lecteurs de tension 2 Rep rez le ou les s lecteurs de tension situ s l arri re de votre cran...

Page 11: ...you are unsure about the voltage of the electrical outlet you are using contact your local power company If your computer has cables other than the power cords you must connect them before plugging t...

Page 12: ...Notices Multi Lingual Translations The safety notices in this section are provided in the following languages English Brazilian Portuguese Chinese French German Hungarian Italian Russian Slovakian Spa...

Page 13: ...z la batterie et d connectez tous les cordons d interface Die Stromzufuhr mu abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor ei...

Page 14: ...ma pilha incorrecta pode resultar na igni ou explos o da mesma 100 C 212 F Elle pr sente des risques d incendie d explosion ou de br lures graves Ne la rechargez pas ne retirez pas son connecteur pola...

Page 15: ...Evitare di ricaricarla smontarne il connettore polarizzato smontarla riscaldarla ad una temperatura superiore ai 100 gradi centigradi incendiarla o gettarla in acqua Smaltirla secondo la normativa in...

Page 16: ...laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radi...

Page 17: ...m Radia o por raio laser ao abrir N o olhe fixo no feixe de luz n o olhe diretamente por meio de instrumentos ticos e evite exposi o direta com o feixe de luz Rayonnement laser si carter ouvert vitez...

Page 18: ...Radiaci n l ser al abrir No mire fijamente ni examine con instrumental ptico el haz de luz Evite la exposici n directa al haz xvi...

Page 19: ...ent off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipme...

Page 20: ...er s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be insta...

Page 21: ...ccordement L abonn ne doit pas oublier qu il est possible que la conformit aux conditions nonc es ci dessus n emp chent pas la d gradation du service dans certaines situations Les r parations de mat r...

Page 22: ...the devices does not exceed 100 The load number of the built in modem is 10 Indice de charge IC L INDICE DE CHARGE IC assign chaque dispositif terminal indique pour viter toute surcharge le pourcenta...

Page 23: ...may be trademarks or service marks of others Aptiva AT HelpCenter Home Director IBM Operating System 2 OS 2 Personal System 2 PS 1 PS 2 Rapid Resume SurePath America Online America Online Inc APM Ast...

Page 24: ...xxii...

Page 25: ...cedures for removing FRUs Parts Test Point Locations contains illustrations of the locations of the major parts and connectors Safety Inspection Guide contains information about inspecting a machine f...

Page 26: ...xxiv...

Page 27: ...1 6 Hardware Interfaces 1 10 Refresh Rates and Monitor Frequencies 1 11 Power On Password CMOS Reset 1 12 Flash BIOS Update Procedure 1 13 Setup Utility 1 14 Using the Setup Utility 1 14 Making Change...

Page 28: ...e sends you to a specific check procedure or the Index of Symptoms Messages Error Codes or Beeps turn to that section and perform the steps as instructed If there are any notes or instructions at the...

Page 29: ...asked to measure Note Use frame ground for the ground reference Attach the black meter ground lead to frame ground except where specified otherwise Diagnostic Aids This chapter contains information o...

Page 30: ...m to operate well enough to run the Diagnostics and Utilities program Repair Information This chapter contains removal and replacement instructions Parts Test Point Locations This chapter contains sys...

Page 31: ...dix Model Configurations and FRU Part Numbers This appendix contains tables listed by country of models and FRU part numbers Refer to this when ordering FRUs or to determine the part number of the sys...

Page 32: ...computer will support Internal or External video but not both simultaneously Security Power on password See Power On Password CMOS Reset on page 1 12 System Board One system board is available for the...

Page 33: ...hard disk drives Note The IDE connectors can each support two drives of Modes 0 4 Mode 0 1 2 3 4 etc are the progressive industry levels for IDE Power on switch 2 wire connector and a power supply aux...

Page 34: ...hard disk drives and one cable for diskette drives A momentary power switch and cable assembly that connects to the system board a Wake Up on Ring modem cable and a voice modem cable are also included...

Page 35: ...U part numbers Up to eleven user controls horizontal position vertical position brightness contrast horizontal size vertical size speaker volume side pincushion and trapezoidal control Pin corner pin...

Page 36: ...nterface Video For refresh rates and monitor frequency settings see Refresh Rates and Monitor Frequencies on page 1 11 Physical interface is compatible with the IBM Personal System 2 PS 2 VGA interfac...

Page 37: ...mum vertical refresh rates for the system board that contains a ATI MACH64 video chip with 2 MB of video DRAM Table 1 2 Maximum Vertical Refresh Rates Hz Type A System Board with a ATI MACH64 Video Ch...

Page 38: ...wer supply maintains 5 V dc of auxiliary power when the power switch is powered off System damage might result if the power cord is not unplugged during testing or repair 3 Locate the CMOS power on pa...

Page 39: ...ate Procedure Attention The system board Flash Enable jumper default position is set to enabled If the following flash procedure does not work verify that the Flash Enable jumper is set to the enabled...

Page 40: ...emory or the size of the hard disk in the computer Change the computer s serial and parallel port settings and the parallel port mode Set up or change a password on the computer Change the date and ti...

Page 41: ...o highlight an option Use these arrow keys to make a selection and change an option F1 Help Press this key if you want more information about an option or using the screen F2 General Help Press this k...

Page 42: ...ion about the computer and its hardware For example if the mouse is not working or installed incorrectly the entry will show if it is disabled or not installed Here are the options available on the Se...

Page 43: ...rallel port addresses Mouse and keyboard information is also provided on this screen The computer has one serial port and one parallel port Each port has a special address identifying location assigne...

Page 44: ...eceive a fax Wake Up on Ring Automatically power on the computer at a date and time you choose Wake Up on Alarm The following are the Rapid Resume options you can change APM BIOS Mode The Basic Input...

Page 45: ...or the computer is powered off while in Standby the computer resumes at the saved state when you power it back on Any applications or programs open when the computer shut down will be open when the po...

Page 46: ...rmation about the Plug and Play features The screen includes the Auto Configure Cards option and a list of all Plug and Play adapter cards installed in the computer Auto Configure Cards is an option t...

Page 47: ...For example 12 midnight is 12 noon is 12 1 p m is 13 Advanced Options This screen provides the following features that the computer supports Security options power on password diskette drive keyboard...

Page 48: ...power off the computer The next time you power on the computer the programs and files will open just as you left them The Automatic Power Off option saves energy by turning the computer off after it...

Page 49: ...options window Delay before mouse works This is normal for the Standby feature of Rapid Resume It might take a few seconds Computer waits before turning off This is normal In some cases it can take up...

Page 50: ...e last three error codes in a list with the most recent error code added to the bottom of the list as shown in Figure 1 2 Most recent error code is listed at bottom Figure 1 2 POST Error History Note...

Page 51: ...lly be identified by the information on the chip modules for example 2Mx64 SDRAM To determine the DIMM capacity from the above example divide 64 bits by 8 bytes and multiply that answer by 2M hence DI...

Page 52: ...with tilt swivel stand Weight Machine Type 2162 system unit 10 9 kg 24 lb If CD ROM drive installed 11 8 kg 26 lb Monitor 14 5 kg 32 lb Environment Temperature system unit and monitor Power on 10 to...

Page 53: ...10 V ac or 220 V ac This switch must be in the 220 V ac position when the machine is plugged into a 220 V ac electrical outlet When the system unit is powered off for 10 seconds or more and then power...

Page 54: ...Special Tools The following special tools are required to service this system A meter similar to the Triplett Model 310 P N 9900167 Wrap plug P N 72X8546 Video memory removal tool P N 9900764 1 28...

Page 55: ...ostics and Utilities Device Presence Test 2 45 Media Console Drive Devices 2 48 Factory Installed Drive Devices 2 49 Diagnostics for Factory Installed Drive Devices 2 52 Diagnostics for Factory Instal...

Page 56: ...ds one at a time until the error changes or the problem is no longer apparent Replace the last option adapter card removed The hard disk drive contains preloaded software Refer to Software Installatio...

Page 57: ...an attached printer press Print Screen while the screen is displayed How to Use Error Messages Use the messages error codes and beep combinations that occur to diagnose failures If more than one fail...

Page 58: ...onitor I O Signal Cable Connector Test Points on page 5 16 for pin identification High voltage Northern and Southern Hemisphere monitors might come with a voltage selector 110 V 220 V switch The 145 W...

Page 59: ...bled When service is complete restore the APM BIOS Mode to its original setting 1 Power on the system unit 2 Press F1 while the POST Configuration icon is displayed 3 In the Setup Utility select Rapid...

Page 60: ...ructions or Main Menu DID THE SYSTEM PRODUCE THE BEEP AND READABLE SCREEN Yes No 009 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 010 If the keyboard responds incorrectly go to Ke...

Page 61: ...Model Monitor Configurations and FRU Part Numbers on page B 1 to determine the factory installed devices in the model you are servicing If a factory installed drive device or adapter card is not list...

Page 62: ...Check Media Console client card and cable for proper installation Make sure all of the above are set correctly and show the correct voltages and continuity Replace any defective cables or adapter car...

Page 63: ...iagnostics and Utilities tests but did receive a POST error code diagnose the POST error message 3 If you did not receive any error message look for a description of your error symptoms in the first p...

Page 64: ...udio software program invoked but no sound comes out of speakers or sound comes out of one speaker only Diagnostics for Factory Installed Riser Card and Sound Card on page 2 55 Sound adapter card conn...

Page 65: ...ays a Reading CD error CD is not inserted properly CD is damaged CD has dirt or foreign material on it CD ROM drive cable CD ROM drive LED comes on when inserting a disc but no CD ROM drive icon appea...

Page 66: ...vices on page 2 52 Check with a known good disc and correct level of software CD ROM drive Media Console Media Console host card Media Console client card Media Console cable CD ROM drive does not pla...

Page 67: ...Device is Not Ready Ready the Device or Press Any Key Ensure the device is powered on Replace failing device Device Adapter if installed System Board Diskette drive indicator LED remains on or does no...

Page 68: ...oard Monitor Extended Memory Test Failed Extended memory error Memory DIMM System Board FAX voice modem function has no sound output Data files are received normally sound or sound adapter card works...

Page 69: ...host card Media Console client card Media Console cable System board Hard Drives Failed Hard Disk Drive test error Hard Disk Drive System Board Home Director failures Home Director on page 4 18 Incor...

Page 70: ...format a known good diskette Diskette drive connection cable Diskette drive Media Console Media Console host card Media Console client card Media Console cable System board Incorrect memory size show...

Page 71: ...he Joystick does not work correctly symptom below Joystick does not work correctly installation is correct see above symptom 1 Disable the joystick in the software application 2 Enable the mouse as th...

Page 72: ...ot run at this location in memory Not enough free memory available to start the memory test Memory DIMM System Board Missing QAPlus PRO Files s One or more diagnostic support files are missing Diagnos...

Page 73: ...ort rerun test System Board No system power or fan not running Power Supply on page 2 37 Power switch assembly Power supply Media Console Media Console host card Media Console client card Media Consol...

Page 74: ...ystem Board Diskette Drive Cable Pass N Drive Not Ready Diskette drive door is open or defective Ensure diskette drive is ready Diskette Drive Media Console Media Console host card Media Console clien...

Page 75: ...ed on and ready Printer Printer Cable System Board Printer problems Refer to the service manual for the printer Processor fan does not run when the power supply fan runs With power on check the proces...

Page 76: ...Of Error In Relocating Program Diagnostics failed to relocate the Diagnostics Test programs so the memory space it resides in was not tested Diagnostic CD Memory DIMM System Board RAM Memory Error in...

Page 77: ...error general Serial Port Cable System Board Serial Compare Error COM Port error information transmitted is not the same as information received Serial Port Cable System Board Serial Time out Error CO...

Page 78: ...use or mouse driver was not detected Mouse System Board Sound adapter card or factory installed adapter card software gives a Microsoft Windows 95 error message after POST configuration Hardware probl...

Page 79: ...emory An invalid memory address was entered The Diagnostics Tests display this message during the Locate Bad Chips option under the interact menu if an invalid memory address was entered at the Enter...

Page 80: ...rite error Diskette Diskette Drive Media Console Media Console host card Media Console client card Media Console cable System Board Diskette Drive Cable Write Protected or Unformatted Diskette is Writ...

Page 81: ...beeps indicates a memory DIMM problem Continue with the Symptom to FRU index below for other beep no beep symptoms No beep and Blank or unreadable monitor Blinking cursor Power Supply on page 2 37 Re...

Page 82: ...first 64 KB of RAM Memory on page 2 40 System Board 2 1 1 2 1 2 CMOS failure Run the Setup Utility System Board 2 1 3 Screen initialization failed Video adapter System Board Monitor 2 1 4 Screen memo...

Page 83: ...ay clock failed System Board 3 2 1 Serial port test failed System Board 3 2 2 Parallel port test failed System Board 3 2 3 Math Co processor failure Processor 3 3 1 Memory Memory on page 2 40 System B...

Page 84: ...oard 111 I O channel parity error Memory on page 2 40 Riser Card System Board 114 External ROM checksum error Diagnostics for Factory Installed Riser Card and Sound Card on page 2 55 Adapter Card Rise...

Page 85: ...8 V dc System Board 164 Memory size error Memory on page 2 40 Check DIMM installation and parity settings Run the Setup Utility See POST Error Codes on page 2 3 DIMMs I O channel memory System Board 2...

Page 86: ...ard connection Keyboard Media Console Media Console host card Media Console client card Media Console cable System Board 6XX Diskette drive error Factory Installed Drive Devices on page 2 49 Diagnosti...

Page 87: ...roper speed has been set switches and Setup Utility Speed should be a multiple of the original processor speed Hard disk drive size set correctly in Setup Utility Hard disk drive System Board On the s...

Page 88: ...gacy adapter cards are correct If the resource settings are not correct change the settings 2 If all resources are being used by ISA legacy adapter cards you might need to remove an ISA card to make m...

Page 89: ...ve Devices on page 2 49 CD ROM drive connections cables jumpers CD ROM drive Power supply Media Console Media Console host card Media Console client card Media Console cable 5886 Pointing device error...

Page 90: ...Page 27 of 27 POST and Diagnostics and Utilities Index for Symptoms Messages Error Codes or Beeps Symptoms Messages Error Codes or Beeps Action FRU Any other error codes Undetermined Problem on page...

Page 91: ...em unit Disconnect all power and switch cable connectors from the system board and the power supply Disconnect the power connectors to all drives Locate the power supply on off cable connector three w...

Page 92: ...dc 9 to 15 V dc 9 to 15 V dc GND 3 75 to 6 25 V dc 3 75 to 6 25 V dc Pin 1 Pin 12 Figure 2 1 System Board Power Supply Connectors Bottom View 5 V dc 12 V dc 4 1 Figure 2 2 Hard Drive or CD ROM End of...

Page 93: ...plugged back in go to Factory Installed Drive Devices on page 2 49 009 From steps 003 and 008 DOES THE SYSTEM UNIT FAIL TO SHUT OFF WHEN THE ON OFF SWITCH IS PRESSED Yes No 010 Go to Step 006 on page...

Page 94: ...IVE A 201 POST ERROR Yes No 002 DID YOU RECEIVE A 229 ERROR Yes No 003 Go to Step 006 on page 2 41 004 Replace the system board cache memory with a known good module Replace the system board 005 Follo...

Page 95: ...ne at a time with a known good DIMM of the same size and type If the problem goes away the last DIMM replaced is defective If all DIMMs have been replaced and the problem remains replace the system bo...

Page 96: ...ed into the Media Console Remove any foreign objects that may interfere with the mechanical operation of the keybuttons Power on the system unit DID YOU RECEIVE A 3XX OR A 5803 POST ERROR Yes No 004 G...

Page 97: ...he system board Power on the system unit Check the voltage at the keyboard cable connector on the system board as shown in Figure 2 4 after the POST Note Measure voltages with respect to Ground Pin 3...

Page 98: ...ceiver switch switch to Two then back to One For more information see the IBM Aptiva Cordless Mouse User s Guide Power on the system unit Make a note of any error messages then press Esc Select Advanc...

Page 99: ...ollowing responses 1 One short beep 2 Main Menu screen DID THE SYSTEM PRODUCE THE BEEP AND MAIN MENU SCREEN Yes No 005 Go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 006 From page 2...

Page 100: ...ics for Factory Installed Riser Card and Sound Card on page 2 55 008 Select Diagnostics Menu from the Main Menu Select Easy Test Diagnostics from the Diagnostics Menu DOES THE EASY TEST FINISH WITHOUT...

Page 101: ...test again If an error or other symptom is displayed go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 If no error can be detected or the symptom is intermittent go to Undetermined Pr...

Page 102: ...ltiple POST codes 1 Check the installation of the Media Console cable on the host card 2 Check the installation of the cable from pin J30 on the system board See System Board Layout on page 5 2 for mo...

Page 103: ...system board Note If the drive is installed the Media Console check the drive ribbon cable from the system board to the host card and from the drive to the client card Also check the Media Console cab...

Page 104: ...that the correct drive size is set for the flagged drive shown in the Installed Devices list If any drive is flagged as Not Installed check the signal and power cable for that drive If the first driv...

Page 105: ...t to a conflicting address with any other adapter or device Also be sure that any adapter or device missing from the list is not set to Disabled Note If you cannot add a missing adapter or device to t...

Page 106: ...ies CD into the CD ROM Drive Power off the system unit and wait 10 seconds Power on the system unit If any new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 From th...

Page 107: ...window with the other drives IS THE DRIVE DEVICE LISTED AS ONE OF THE INSTALLED DRIVES Yes No 006 Ensure all drive device cables are connected properly Ensure the power connector has the correct volt...

Page 108: ...Yes No 010 For the Zip drive use a paper clip to hook the manual eject lever then pull gently until the Zip disk ejects After the disk is ejected return the eject lever to its original position For th...

Page 109: ...cs and Utilities CD into the CD ROM Drive Power off the system unit and wait 10 seconds Power on the system unit If any new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on pag...

Page 110: ...this question No Yes No 007 Go to Step 009 008 Go to Step 013 on page 2 58 009 From step 007 Power off the system unit Disconnect the riser card power connector and all adapter card cables or connect...

Page 111: ...any adapter cards on the riser card Power on the system unit Check the voltages at pins B3 B5 B7 and B9 on the top of the riser card B3 5 V dc B5 5 V dc B7 12 V dc B9 12 V dc B A 9 1 3 5 7 Connector s...

Page 112: ...rd if necessary IS A WINDOWS 95 DRIVER ERROR DISPLAYED FOR THE INSTALLED ADAPTER CARD Yes No 017 Go to Step 019 on page 2 59 018 Check for proper installation of the adapter card Check all adapter car...

Page 113: ...ffer from these instructions 1 Open Microsoft Windows 95 if not already opened by the system 2 Select the Start icon 3 Select Settings then select Control Panel 4 Select the Sound icon 5 In the Sound...

Page 114: ...in Step 021 on page 2 59 DID THE SYMPTOM CHANGE Yes No 023 Replace the sound adapter card or Replace the monitor 024 If you hear sound from the speakers the system is working normally If you suspect a...

Page 115: ...new symptom appears go to Index of Symptoms Messages Error Codes or Beeps on page 2 9 From the Aptiva Diagnostics and Utilities Menu select Advanced Diagnostics Select Diagnostics Modules then User Di...

Page 116: ...f disabled use the key to enable APM BIOS Mode top line of screen Press the key to disable or enable both the Wake Up on Ring and Ring Indicator fields CAN THE WAKE UP ON RING FEATURES BE ENABLED IN T...

Page 117: ...SYMPTOM REMAIN Yes No 012 Replace the riser card 013 DOES THE SYSTEM UNIT WORK NORMALLY EXCEPT FOR THE MODEM Yes No 014 Go to Start on page 2 2 015 Power off the system unit Remove the modem adapter c...

Page 118: ...2 6 Riser Cards Machine Type 2162 ARE THE VOLTAGES CORRECT Yes No 016 Replace the riser card If the symptom remains replace the system board 017 Check all jumper and switch settings If the symptom re...

Page 119: ...erly connected to the system unit and monitor and that the line voltage is correct See Power Supply on page 2 37 Make sure the monitor contrast and brightness controls are not turned too low Power on...

Page 120: ...o to Step 008 005 Check that the monitor I O signal cable connector has no bent pins and that the cable is properly connected to the system unit IS THE SCREEN BLANK Yes No 006 Go to Step 016 on page 2...

Page 121: ...o 011 Replace the monitor or Replace the system board 012 You have successfully completed the video diagnostics and utilities tests If there are problems with the image on the monitor refer to the Mon...

Page 122: ...ed 016 continued You have successfully completed the video diagnostics and utilities tests If there are problems with the image on the monitor refer to the Monitor Maintenance Manual for more informat...

Page 123: ...itial long POST when the POST Configuration icon appears Press F9 while the POST Configuration icon appears If any POST errors are recorded the POST Error History is displayed with the most recent err...

Page 124: ...a time a Non IBM devices b External devices c Sound adapter card d Media Console cable e Any adapters f Modem card g Riser card h Zip Drive if installed i CD ROM drive j Diskette drive k Hard disk dri...

Page 125: ...em Board Layout on page 5 2 for connector locations 2 Remove all DIMMs from sockets 3 Power on the system unit and listen for any beeps 4 If there are beeps replace the system board and use the curren...

Page 126: ...2 72...

Page 127: ...Using the Advanced Diagnostic Test Programs 3 8 Program Navigation 3 8 Viewing the Test Groups 3 10 Scripting 3 10 Changing Logical Unit Numbers 3 11 Test Group Specifications 3 11 Stopping the Tests...

Page 128: ...d adapter card To start the POST turn on the monitor and the system unit The following happens 1 The POST Configuration icon appears at the upper right corner of the monitor Pressing F1 at this time c...

Page 129: ...your system the longer the testing takes The Diagnostics program is intended to test only IBM products Non IBM products prototype cards or modified options can give false errors and invalid system res...

Page 130: ...ou need to test the COM Port for the 33 6 Kbps modem press enter to begin the test 13 Press the key to advance the test group to COM2 14 Press enter to begin the COM2 test Creating a Diagnostics Boota...

Page 131: ...Diagnostics will not support Low Level format 1 Power off the system unit 2 Install the diagnostics diskette in drive A 3 Power on the system unit 4 Do not press F1 during POST 5 If any POST errors ap...

Page 132: ...rallel ports Video adapter Printer Keyboard Mouse Flexible Test Control Allows you to Run groups of tests in batch Specify parameters to use for each test for example video modes disk cylinders and po...

Page 133: ...Sounds emitted from the speaker if POST finds a problem One beep indicates POST completed successfully Multiple beeps indicate a problem was found by the POST Diagnostic Error Messages Displayed when...

Page 134: ...g keys to maneuver throughout the test programs Additional functions are available in the Module Tests screen and the Test Group screen using the following keys Keys Action Enter Select an item run th...

Page 135: ...log F10 Local menu Next logical unit number for example LUN 1 LUN 2 and so on Previous logical unit number Command Action B W The B W command line option forces the program to load in Black and White...

Page 136: ...cifying the starting and ending memory block This might be appropriate if prior experience indicates that problems are likely to exist in a specific area of memory By selecting these limiting paramete...

Page 137: ...r just the upper portion if you switched to an individual test group screen are the specifications for the related test group Note In the Hard Disk Test Group specification area if a software program...

Page 138: ...st choice Run All Selected Modules 2 Press Enter Note A appears next to your selection Changing Selected Tests in Test Groups To change selected tests in a Test Group 1 In the Module Tests Menu use th...

Page 139: ...p Abort Test Menu appears with the following options Formatting Diskettes To format a diskette within the Diagnostic programs select Format Diskettes from the Utilities Menu and select one of the foll...

Page 140: ...e Replace the hard disk drive File Editor The File Editor is an ASCII text editor that uses simple function key commands To access the File Editor 1 Select File Editor from the Utility Menu then press...

Page 141: ...the File Edit Screen After typing in the search word press Enter F3 Press F3 to find the next occurrence of a search word F4 Press F4 to mark the start of a block of text if you have not previously m...

Page 142: ...le Test Menu Test Group Menu Highlights an item you want to select Space Bar Module Test Menu Test Group Menu Adds a to the left of the highlighted test The test will run when Run All Selected is high...

Page 143: ...cks if the monitor has No Signal or the video signal is Out of Range No Signal is displayed when the video signal cable is not connected or the monitor is in a power saving mode Out of Range is displa...

Page 144: ...3 18...

Page 145: ...Drives 4 6 2032 Media Console 4 8 2035 Adapter Cards 4 9 2040 Power Supply 4 10 2045 Riser Card 4 11 2050 Memory DIMM 4 12 2055 Cache Memory 4 13 2060 Processor Removal 4 14 2080 Lithium Battery 4 15...

Page 146: ...ve the FRU and then continue with the removal of the failing FRU To replace a FRU reverse the removal procedure and follow any notes that pertain to replacement See Parts Test Point Locations on page...

Page 147: ...2005 Cover Unscrew the two screws behind the front handle Front View Figure 4 1 Remove the Screws Front View Figure 4 2 Pull Out on the Cover Repair Information 4 3...

Page 148: ...2020 3 5 In Bays Disconnect any cables on the drive Remove the screws Pull out the diskette drive Drive Front View Figure 4 3 Bay 3 3 5 In 4 4...

Page 149: ...the diskette drive When removing a drive install the new FRU in the same bay Any of these devices may be installed in any 5 25 in bay CD ROM drive 5 25 in diskette drive Dual 3 5 in and 5 25 in disket...

Page 150: ...om the old drive and install the bracket on the replacement drive Note Refer to Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 and install the correct software Drive Signal C...

Page 151: ...Bay 5 Disconnect any cables on the drive Remove the screws Lift out the hard disk drive Front View Hard Disk Figure 4 7 Hard Disk Drive Bay 5 Repair Information 4 7...

Page 152: ...e front cover and feed it back through the hole in the front cover Pry out the bottom cover at the pivot as shown in Figure 4 9 and raise upward to release the Media Console from the bottom cover Rais...

Page 153: ...note location of cables Remove the adapter card mounting screw 1 Pull out the adapter card 2 Front Top Back Bottom Adapter Card 2 1 Figure 4 10 Adapter Cards Note When reinstalling a modem adapter ca...

Page 154: ...2040 Power Supply Disconnect any cables necessary for removal Remove the power supply mounting screws Lift out the power supply Figure 4 11 Power Supply 4 10...

Page 155: ...ng screw 1 Remove the riser card 2 Some riser cards may contain a VESA local bus extension See System Board Layout on page 5 2 for socket locations on the system board Front Top Back Bottom Riser Card...

Page 156: ...e Riser card if DIMM is located behind riser card Push out on the side clamps to release the module Pull the module up and out to remove Note Run the Setup Utility after adding or removing memory DIMM...

Page 157: ...apter cards 2035 if applicable Riser card 2045 if applicable Note Run the Setup Utility after adding or removing memory Cache Memory Module Socket Cache Memory Module Notch Cache Memory Module Socket...

Page 158: ...processor insert the upgrade processor lower the socket lever firmly then install the processor retaining clip When installing be certain the dot on the processor is aligned with the dot in the socket...

Page 159: ...emble it heat it above 100 C 212 F incinerate it or expose its cell contents to water Dispose of the battery as required by local ordinances or regulations Use only the battery in the appropriate part...

Page 160: ...2056 if applicable Cache memory 2055 if applicable Processor 2060 Notes 1 Be certain to reinstall the processor SIMMs video memory and cache memory in the new system board if applicable 2 When reinsta...

Page 161: ...lectricity in your body to the machine frame Hold the ESD sensitive part by its edge connector shroud cover Do not touch its pins If you are removing a pluggable module use the correct tool Do not pla...

Page 162: ...rs purchased from other than RadioShack is through the 1 800 IBM 7917 Home Director help line which is available 24 hours 365 days The base Home Director package includes Home Automation CD Serial Int...

Page 163: ...module you are trying to control is fully plugged into the wall outlet and that the switch for the appliance or light you are trying to control is on and it works when directly plugged into a working...

Page 164: ...r Voice Type Connection Some versions of Home Director offer voice navigation and control called Voice Type Connection The first time Home Director is run the Voice Type Connection is not active To en...

Page 165: ...l appear giving a description cause and solution for the error At this time single click with the right mouse button on the SpeechBar to select Help on Error for this same error pop up window to appea...

Page 166: ...th the system you will need to call RadioShack or the Home Director help line See Home Director on page 4 18 To install the original Aptiva software on the hard disk drive use the procedures supplied...

Page 167: ...requency Ratio Settings 5 5 Power Supply Cable Connector Specifications 5 6 Sound Card 5 8 Modem Card 5 9 Hard Disk Drive Jumper Settings 5 10 CD ROM Drive Jumper Settings 5 13 Media Console 5 14 Deta...

Page 168: ...1 13 JP6 JP4 JP9 JP10 J9 JP2 J25 J13 J16 J4 J17 JP5 J15 J7 J8 J23 J14 BATTERY Beeper J22 JP12 P11 P2 P1 J24 1 5 9 6 5 6 3 1 2 4 5 6 3 1 2 4 11 15 10 6 1 5 J21 J2 J19 JP1 JP3 J26 J1 U2 J3 J6 J5 J10 Fi...

Page 169: ...22 Power Supply 2 pin connector On off switch J23 Power Supply 3 pin connector Aux 5 V dc J24 Wake Up On Ring connector J25 HDD Power on LED connector HDD 1 2 Power J26 Media console connector not use...

Page 170: ...ings are not supported and might cause system failures Figure 5 2 System Bus Clock Processor Speed Figure 5 3 Processor Speed Mhz Function Jumper 75 MHz 66 6 MHz 60 MHz 55 MHz System Bus Clock JP2 3 5...

Page 171: ...he Type and Model of the Aptiva computer Other jumper settings are not supported and might cause system failures Figure 5 4 Core Bus Frequency Ratio Settings Function Jumper 3 2 2 1 2 5 1 3 1 Core Bus...

Page 172: ...er supply without using the on off switch use a screwdriver or other tool to connect pins 2 and 3 on connector J30 with the switch cable plug disconnected from the connector on the system board 1 2 3...

Page 173: ...5 V dc 12 V dc 4 1 Figure 5 7 Hard Drive or CD ROM Power Cable Connector 1 4 5 V dc 12 V dc Figure 5 8 3 5 In Diskette Drive and Host Card Power Cable Connector Parts Test Point Locations 5 7...

Page 174: ...r JP2 JP6 JP7 JP1 JP2 Connection Between Main and Daughter Cards Daughter Card Figure 5 9 Sound Card Sound Card Connectors Table 5 1 Sound Card Connectors Connector Description JP2 CD ROM connector JP...

Page 175: ...6 Kbps and the 55 6 Kbps DSVD Digital Simultaneous Voice and Data modems operate FAX at 14 4 Kbps COM ports Diagnostics and more information about the 33 6 Kbps modem is under the Windows 95 Control...

Page 176: ...drives are connected to the secondary hard disk drive connector set the first drive connected to this connector as the master drive 1 in the following figures If a second drive is connected to the se...

Page 177: ...h your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 11 1 6 GB 2 0 GB Drive 2 Jumper Block Figure 5 12 850 MB 2 0 GB 2 5 GB Drive Continued on next page Parts T...

Page 178: ...For jumper settings match your hard disk drive to one of the following figures 1 Master Drive 2 Slave Drive Figure 5 13 850 MB 1 2 GB Drive Figure 5 14 1 6 GB 3 2 GB Drive 5 12...

Page 179: ...al hard disk drive is connected to the secondary connector it must be set as the master drive see 1 in figure 5 11 and the CD ROM drive jumpers reset as the slave drive as shown in Figure 5 15 Check t...

Page 180: ...iew 1 CD ROM drive power connector 2 3 5 in diskette drive power connector 3 CD ROM drive 4 3 5 in diskette drive 5 3 5 in diskette drive cable 6 Media Console Client card 7 On Off switch cable 8 CD R...

Page 181: ...5 DATA11 30 12V_DROP 6 DATA10 31 12V_DROP 7 DATA_9 32 12V_DROP 8 DATA8 33 12VDC 9 ADR_EN 34 12VDC 10 DAT_EN 35 12VDC 11 R W 36 GND 12 IRQ_STRB 37 GND 13 TC_BUF 38 GND 14 DRQA 39 GND 15 DRQB 40 GND 16...

Page 182: ...2 3 4 5 6 7 8 9 1 6 10 5 15 11 System board Monitor end of cable on some models Figure 5 18 Detachable Monitor I O Signal Cable Connectors Test each connector between the following pins System Pin Mo...

Page 183: ...ound 13 Horizontal Synch O 7 Green Ground 14 Vertical Synch O 15 SCL I Parallel Port Pin Signal Name I O Pin Signal Name I O 1 Strobe O 14 Auto Feed N A 2 Data Bit 0 I O 15 Error I 3 Data Bit 1 I O 16...

Page 184: ...minal Ready O 4 GND 5 Signal Ground 6 Data Set Ready I 7 Request To Send O Pin Signal Name 8 Clear To Send I 1 AUX5 9 Ring Indicator I 2 Switch Pin Signal Name I O 1 Mouse Data I O Pin Signal Name 2 N...

Page 185: ...ction O 2 Density Select O 19 Ground 3 No Connection 20 Step O 4 No Connection 21 Ground 5 Ground 22 Write Data I 6 No Connection 23 Ground 7 Ground 24 Write Enable O 8 Index I 25 Ground 9 Ground 26 T...

Page 186: ...27 I O Channel Ready I 8 Host Data 10 I O 28 No Connection 9 Host Data 4 I O 29 No Connection 10 Host Data 11 I O 30 Ground Power 11 Host Data 3 I O 31 Host IRQ I 12 Host Data 12 I O 32 No Connection...

Page 187: ...ed to identify possible safety conditions not covered by this Safety Inspection Guide If any unsafe conditions are present you must find out how serious the hazard is and if you can continue before yo...

Page 188: ...6 2...

Page 189: ...olumn indicates that the part is non procurable and that the individual parts or the next higher assembly should be ordered NR Not Recommended in the Units column indicates that the part is procurable...

Page 190: ...SL A 7 3 Assembly 2 Machine Type 2162 System Unit Interior SL A 7 4 Assembly 3 Diskette and Hard Disk Drives 7 7 Assembly 4 Media Console 7 9 Assembly 5 Sound Modem and Host Cards 7 11 Assembly 6 Moni...

Page 191: ...embly with Bezel and Handle Does not include system base see Assembly 2 Machine Type 2162 System Unit Interior SL A on page 7 4 1 76H3641 1 Machine Type 2162 Top Cover 2 76H3644 1 Front Cover 3 76H364...

Page 192: ...Assembly 2 Machine Type 2162 System Unit Interior SL A 1 2 3 4 5 6 7 8 9 10 11 12 13 7 4...

Page 193: ...42H4865 1 P55C 166 MHz Processor 2 42H4866 1 P55C 200 MHz Processor 3 07H1150 1 L2 Cache 256 KB Memory 1 module 4 76H0673 1 DIMM 16MB SDRAMM 4 76H0674 1 DIMM 32MB SDRAMM 5 76H1735 1 Pedestal 6 93F0063...

Page 194: ...acket Mounting Screws NS 41H7819 1 Modem Splitter NS 07H1687 1 Shorting Block P54C NS 76H3658 1 Voltage Regulator Block MMX NS 06H1796 2 Processor Fan NS 04H5934 1 Ring Detect Cable NS 75H8910 1 CD Pl...

Page 195: ...Assembly 3 Diskette and Hard Disk Drives 1 4 4 2 Parts Catalog 7 7...

Page 196: ...4 2 GB Hard Disk Drive Note When referring to hard disk drive capacity MB means 1000000 bytes total user accessible capacity may vary depending on operating environment When referring to hard disk dri...

Page 197: ...in the U S Canada and Japan Individual parts can be ordered for other countries 1 76H1733 1 Media Console Base Top Covers 2 76H6105 1 CD ROM Drive 16X MAX 2 12J3525 1 CD ROM Drive 24X MAX 3 76H1732 1...

Page 198: ...Assembly 4 continued 8 76H6904 1 Client Card NS 60G2254 1 CD ROM Hardfile Cable NS 76H3649 1 CD ROM Audio Cable 7 10...

Page 199: ...1 33 6 Kbps Modem Card EMEA 2 76H6943 1 33 6 Kbps Modem Card SWDN DEN NOR FIN 2 76H6945 1 33 6 Kbps Modem Card Spain 2 76H6949 1 33 6 Kbps Modem Card Portugal 2 76H6947 1 33 6 Kbps Modem Card BELG EN...

Page 200: ...Universal Voltage auto sense See the Appendix B Model Monitor Configurations and FRU Part Numbers on page B 1 for model specifications For monitors sold separately from IBM Aptiva system units see the...

Page 201: ...V 2 60H9256 1 28 100 240V 50 60Hz EQ UV 2 60H9255 1 28 100 240V 50 60Hz SH UV NS 60H7570 1 Swivel 15 Inch NS 60H7571 1 Swivel 17 Inch Power Cord linecord for monitor and system unit 13F9978 1 Belgium...

Page 202: ...09 1 Netherlands 1 76H0917 1 Norway 1 76H0919 1 Portugal 1 76H0925 1 Spain 1 76H0926 1 Sweden Finland 1 76H0927 1 Switzerland French German 1 76H0930 1 UK English 1 76H0896 1 U S Canada 1 76H0896 1 U...

Page 203: ...loaded Software Recovery CD Aptiva owners need to call their local IBM HelpCenter to order the preloaded software recovery CD Aptiva owners and serivcers need to call their local IBM HelpCenter to ord...

Page 204: ...7 16...

Page 205: ...6 2 7 12 60H7535 6 2 7 13 60H7536 6 2 7 12 Part Asm Number Index Page 60H7537 6 2 7 12 60H7538 6 1 7 12 60H7551 6 2 7 13 60H7554 6 2 7 13 60H7555 6 1 7 12 60H7570 6 NS 7 13 60H7571 6 NS 7 13 60H9235 6...

Page 206: ...7 11 76H3641 1 1 7 3 76H3642 1 5 7 3 76H3643 1 3 7 3 76H3644 1 2 7 3 76H3645 1 4 7 3 76H3646 1 6 7 3 76H3649 4 NS 7 10 76H3658 2 NS 7 6 76H4608 3 2 7 8 76H4738 4 4 7 9 76H5820 3 2 7 8 76H6105 4 2 7 9...

Page 207: ...1 U S and Canada only The BBS contains a valuable file library with drivers software updates product information and other file updates To access the BBS set your modem for eight data bits one stop bi...

Page 208: ...t access Please check with your local Internet provider for more information Members of Prodigy AOL and CompuServe can reach these sites through the Internet capabilities of the services Here are usef...

Page 209: ...and Model XXX on the front of the system unit To determine the correct FRU to install go to the appropriate country table listed below Then look across the top of the country table for the FRU you wa...

Page 210: ...Drive 76H5820 76H4608 76H4608 76H5820 76H4608 76H5820 12J3143 76H4608 76H4608 Memory 76H6916 76H6916 76H6916 76H6916 76H6916 76H6916 76H6916 76H6916 76H6916 Processor 12J6236 42H4865 42H4865 42H4866...

Page 211: ...5 42H4865 42H4866 42H4866 System Board 93H2477 93H2477 93H2477 93H2477 Table B 2 Asia Pacific North Machine Types 2162 Factory Installed Parts Model B86 F86 G86 H86 V86 B87 B97 G97 F96 G96 H96 V96 Not...

Page 212: ...System Board 93H2477 93H2477 Table B 3 Asia Pacific South Machine Type 2162 Factory Installed Parts Model P81 Q81 U81 P91 Q91 U91 Notes 1 PXX Models Asian which includes Singapore Indonesia Malaysia...

Page 213: ...r Hard Drive 75H4798 76H4608 76H5820 76H4608 Memory 76H6915 76H6916 76H6916 76H6916 Processor 06H8228 42H4865 42H4866 42H4866 System Board 93H2477 93H2477 93H2477 93H2477 Table B 4 EMEA Machine Type 2...

Page 214: ...16 76H6916 Processor 42H4865 42H4866 System Board 93H2477 93H2477 Table B 5 Latin America Machine Type 2162 Factory Installed Parts Model C81 D81 E81 D91 E81 Notes 1 CXX Models Argentina Paraguay Urug...

Page 215: ...art Number FRU Number Monitor Frequency KHz 60H7525 60H7534 69 0 60H7526 60H7535 69 0 60H7527 60H7536 69 0 60H9229 60H9235 69 0 60H9231 60H9236 69 0 60H9232 60H9237 69 0 60H9233 60H9238 69 0 60H9234 6...

Page 216: ...B 8...

Page 217: ...Department of Communications Statement xviii CD ROM drive 1 8 CD ROM drive check 2 48 CD ROM drive removal 4 8 CD ROM jumper settings 5 13 check procedures adapter card check 2 55 CD ROM check 2 52 d...

Page 218: ...formation 1 1 H handling ESD sensitive parts 4 17 hard disk connectors 5 20 hard disk drive 1 9 hard disk drive check 2 49 hard disk drive jumper settings 5 10 hard disk drive removing 4 6 4 7 hardwar...

Page 219: ...nitors interface 1 10 monitors multimedia 1 9 mouse 1 9 mouse check 2 44 mouse connector 5 18 multimedia 1 8 N notices vii O online support information A 1 operating requirements 1 27 ordering FRUs B...

Page 220: ...8 connectors sound card 5 8 sound card connectors 5 8 speaker connector 5 18 speakers 1 8 specifications 1 26 starting diagnostics 2 2 switch connector 5 18 symptoms messages error codes or beeps ind...

Page 221: ......

Page 222: ...IBM Printed in U S A International Business Machines Corporation Old Orchard Road Armonk New York 10504 Part Number 06J0428 Form Number S84H 8107 01 02 97 S84H 81 7 1...