Follow the suggested actions in the order in which they are listed in the Action
column until the problem is solved.
v
See Chapter 4, “Parts listing, Types 8014, 8028 and 1916,” on page 25 to determine which components are CRUs
and which components are FRUs.
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code
Description
Action
215-000-xxx
Passed the optical drive self test.
N/A
215-801-xxx
Aborted the optical drive self test because it
was unable to communicate with the device
driver.
1.
Make sure that the DSA Diagnostic code is at
the latest level, upgrade if necessary; then, rerun
the test (“Diagnostic tools overview” on page
67). The latest code can be found IBM support
Web site at http://www.ibm.com/support/
docview.wss?uid=psg1SERV-DSA.
2.
Make sure that the cable for the optical drive is
securely connected at both ends of the cable,
then; tighten any loose connections. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
3.
Make sure that the cable for the optical drive is
not damaged, then; replace the cable if damage
is present. See your BladeCenter documentation
for information about replacing the optical
drive.
4.
Rerun the test. See “Diagnostic tools overview”
on page 67.
5.
For additional troubleshooting information, go
to http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-41559.
6.
Make sure that the system firmware level is at
the latest level and upgrade if necessary; then,
rerun the test. The installed firmware level can
be found in the DSA Diagnostic Event Log
within the Firmware/VPD section for this
component. The latest level firmware for this
component can be found on the IBM support
Web site at http://www.ibm.com/support/
docview.wss?uid=psg1MIGR-4JTS2T.
7.
Rerun the test. See “Diagnostic tools overview”
on page 67.
8.
Replace the CD or DVD drive. See your
BladeCenter documentation for information
about replacing the optical drive (media tray).
9.
If the failure remains, collect the data from the
DSA event log and send it to IBM Service. For
information about contacting and sending data
to IBM Service, go to http://www.ibm.com/
support/docview.wss?uid=psg1SERV-CALL.
158
BladeCenter HS12 Type 8014, 8028 or 1916: Problem Determination and Service Guide
Summary of Contents for BladeCenter HS12 Type 1916
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