IBM BladeCenter HS20 7981, Problem Determination And Service Manual

Page 1: ...BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

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Page 3: ...BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

Page 4: ...e 85 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD First Edition March 2006 Copyright International Business Machines Corporation 2006 All rights reserved U...

Page 5: ...out procedure 24 Performing the checkout procedure 25 Troubleshooting tables 25 CD or DVD drive problems 26 Diskette drive problems 27 General problems 27 Hard disk drive problems 28 Intermittent prob...

Page 6: ...stalling a small form factor expansion card 66 Removing a standard form factor expansion card 67 Installing a standard form factor expansion card 69 Removing the battery 70 Installing the battery 70 R...

Page 7: ...ment 89 Australia and New Zealand Class A statement 89 United Kingdom telecommunications safety requirement 89 European Union EMC Directive conformance statement 89 Taiwanese Class A warning statement...

Page 8: ...vi BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...or cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire groun...

Page 11: ...vailable to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a compl...

Page 12: ...ce of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installa...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Page 15: ...s voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these part...

Page 16: ...xiv BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

Page 17: ...tall supported options and how to configure the server v Safety Information This document is in Portable Document Format PDF on the Documentation CD It contains translated caution and danger statement...

Page 18: ...venient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage cou...

Page 19: ...v ATI Radeon 7000M video controller v LSI 1064 S Serial Attached SCSI SAS controller v Light path diagnostics v Local service processor BMC v RS 485 interface for communication with the management mod...

Page 20: ...switch KVM control between blade servers NumLock NumLock blade_server_number Enter Where blade_server_number is the two digit number for the blade bay in which the blade server is installed If there...

Page 21: ...ned off through the management module Web interface or through the management console that is running IBM Director Console Information LED When this amber LED is lit it indicates that information abou...

Page 22: ...Wake on LAN feature can turn on the blade server if the Wake on LAN feature has not been disabled through the management module Turning off the blade server When you turn off the blade server it is s...

Page 23: ...ve 0 SAS hard disk drive 1 Microprocessor 1 and heat sink Microprocessor 2 and heat sink option Control panel connector DIMM 4 DIMM 3 DIMM 2 DIMM 1 I O expansion option System board switches The follo...

Page 24: ...ED CR4 Microprocessor 1 error LED CR12 Microprocessor 2 error LED CR13 Reserved Control panel connector 3V lithium battery SAS 0 Hard disk drive LED CR260 SAS trays connectors SAS 1 hard disk drive LE...

Page 25: ...f the blade server These programs are stored in read only memory ROM on the blade server See Diagnostic programs messages and error codes on page 41 for more information POST When you turn on the blad...

Page 26: ...erformed only by a trained service technician Beep code Description Action 1 1 2 Microprocessor register test failed 1 Reseat the following components a Trained service technician only Microprocessor...

Page 27: ...technician only System board assembly 1 3 1 First 64K RAM test failed 1 Reseat the DIMMs 2 Replace the following components one at a time in the order shown restarting the blade server each time a DI...

Page 28: ...System board assembly 2 2 4 CMOS configuration information validation failed 1 Reseat the battery 2 Replace the following components one at a time in the order shown restarting the blade server each...

Page 29: ...ng components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only System board assembly 3 2 1 Serial port failed Trained service technici...

Page 30: ...3 3 3 No operational memory in system Note In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen If this occurs and the Boot Fail Count feature...

Page 31: ...ade server each time a DIMMs b Trained service technician only System board assembly One continuous beep Microprocessor error 1 Reseat the following components a Trained service technician only Microp...

Page 32: ...your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor See the documentation for your management module...

Page 33: ...the BMC log from the Configuration Setup Utility program and from the diagnostic programs When you are troubleshooting PCI X slots note that the error logs report the PCI X buses numerically The numer...

Page 34: ...tion Setup Utility program select Load Default Settings make sure that the date and time are correct and save the settings 2 Reseat the following components one at a time in the order shown restarting...

Page 35: ...uration Setup Utility program 2 Reseat the battery 3 Replace the following components one at a time in the order shown restarting the blade server each time a Battery b Trained service technician only...

Page 36: ...4 Power on password damaged 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Trained service technician only Replace the system board assembly 185 Cor...

Page 37: ...mponents listed in step 1 one at a time in the order shown restarting the blade server each time 301 Keyboard or keyboard controller error 1 If you have installed a USB keyboard run the Configuration...

Page 38: ...up Utility program and verify that the diskette drive is enabled 2 Reseat the following components a Diskette drive b Diskette drive cable 3 Replace the following components one at a time in the order...

Page 39: ...2462 Video configuration error 1 Verify that the keyboard video mouse select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared BladeCenter...

Page 40: ...m is caused by the hardware or by the software you can use the diagnostic programs to confirm that the hardware is working correctly v When you run the diagnostic programs a single problem might cause...

Page 41: ...and are there readable instructions on the main menu v No Find the failure symptom in Troubleshooting tables if necessary see Solving undetermined problems on page 49 v Yes Run the diagnostic programs...

Page 42: ...ts the CD or DVD drive as dev sr0 instead of dev cdrom Establish a link between dev sr0 and dev cdrom as follows 1 Enter the following command rm dev cdrom ln s dev sr0 dev cdrom 2 Insert the followin...

Page 43: ...tility program v The software program is working properly v The cable is installed correctly in the proper orientation 2 To prevent diskette drive read write errors make sure that the distance between...

Page 44: ...y replace the drive that you removed with a new one A hard disk drive passes the Fixed Disk or SAS Attached Disk diagnostics test but the problem remains Run the SAS Fixed Disk or SAS Attached Disk di...

Page 45: ...ance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit The mouse or pointing device does not work 1 Make sure that v The keyboard video mouse select...

Page 46: ...manually disabled 2 Check BMC log for error message 289 v If a DIMM was disabled by a system management interrupt SMI replace the DIMM v If a DIMM was disabled by the user or by POST run the Configura...

Page 47: ...8 Important In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count option in the Start Options of the Confi...

Page 48: ...eshooting Guide or Problem Determination and Service Guide for your BladeCenter unit 4 Trained service technician only Replace the system board assembly Wrong characters appear on the screen 1 If the...

Page 49: ...lled 4 Replace the device that you just installed Power error messages v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapt...

Page 50: ...ade server System over recommended 5V fault 1 Reseat the blade server 2 Replace the blade server VRM voltage over recommended tolerance 1 Reseat the blade server 2 Replace the blade server System unde...

Page 51: ...r control for the blade server is enabled use the BladeCenter management module Web interface to verify or the blade server was instructed through the management module Web interface or IBM Director t...

Page 52: ...ntil the problem is solved v See Chapter 3 Parts listing Type 7981 on page 53 to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If...

Page 53: ...only that step must be performed only by a trained service technician Symptom Action You suspect a software problem 1 To determine whether the problem is caused by the software make sure that v the bl...

Page 54: ...If an error occurs view the light path diagnostics LEDs in the following order 1 Look at the control panel on the front of the blade server see Blade server controls LEDs and connectors on page 4 v I...

Page 55: ...CR6 DIMM 3 Error LED CR5 The following illustration shows LEDs on the light path diagnostics panel on the system board MIS NMI SBRD TEMP NMI error LED Microprocessor mismatch error LED System board e...

Page 56: ...dicated by the lit LED 3 Replace the DIMM that is indicated by the lit LED Note Multiple DIMM LEDs do not necessarily indicate multiple DIMM failures If more than one DIMM LED is lit reseat or replace...

Page 57: ...stic programs text messages and error codes are displayed on the screen and are saved in the test log A diagnostic text message or error code indicates that a problem has been detected to determine wh...

Page 58: ...at buttons to select categories All other mouse selectable functions are available through function keys To view server configuration information such as system configuration memory contents interrupt...

Page 59: ...error codes that the diagnostic programs might generate and suggested actions to correct the detected problems If the diagnostic programs generate error codes that are not listed in the table make sur...

Page 60: ...only Microprocessor 2 d Trained service technician only System board assembly 001 292 000 Core system failed CMOS checksum failed Load the BIOS default settings by using the Configuration Setup Utilit...

Page 61: ...sor ASM may be busy 1 Rerun the diagnostics test again 2 Correct other error conditions that might be keeping the ASM busy See the error log and diagnostic panel 3 Turn off the blade server and reseat...

Page 62: ...ard assembly 166 nnn 001 System Management Failed BMC indicates failure in self test Note nnn 300 to 320 1 Remove the blade server from the BladeCenter unit wait 30 seconds reseat it in the BladeCente...

Page 63: ...tem cache test Note n microprocessor 1 or microprocessor 2 1 Reseat microprocessor n 2 Replace the following components one at a time in the order shown restarting the blade server each time a Trained...

Page 64: ...ay video To manually restore the BIOS code complete the following steps 1 Read the safety information that begins on page vii and Handling static sensitive devices on page 56 2 Turn off the blade serv...

Page 65: ...figuration For any SAS error message make sure that the SAS devices are configured correctly Solving undetermined problems Note When you are diagnosing a problem in the blade server you must determine...

Page 66: ...r to start v System board v One microprocessor v Two 512 MB DIMMs v A functioning BladeCenter unit 7 Install and turn on the blade server If the problem remains suspect the following components in the...

Page 67: ...e setups between working and nonworking servers When you compare servers to each other for diagnostic purposes consider them identical only if all the following factors are exactly the same in all the...

Page 68: ...52 BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

Page 69: ...installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no additional c...

Page 70: ...S 26K5778 7 Hard disk drive 73 GB SAS 26K5779 8 Cover and label all models 26K5967 Battery 3 0 volt all models 33F8354 Fibre channel expansion card SFF option 26K4859 Gigabit Ethernet expansion card S...

Page 71: ...issues are addressed and that your blade server is ready to function at maximum levels of performance To download firmware updates for your blade server go to http www ibm com support and click Downl...

Page 72: ...ur skin at one end and firmly connected to the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully ho...

Page 73: ...n page vii and Installation guidelines on page 55 2 If the blade server is running shut down the operating system then press the power control button behind the blade server control panel door to turn...

Page 74: ...a different blade bay from the one from which it was removed could have unintended consequences and you might have to reconfigure the blade server 4 Slide the blade server into the blade bay from whic...

Page 75: ...n this document might differ slightly from your hardware Removing the blade server cover To remove the blade server cover complete the following steps Blade Cover Release Cover Pins Blade Cover Releas...

Page 76: ...rride this protection 1 Read the safety information that begins on page vii and Installation guidelines on page 55 2 Lower the cover so that the slots at the rear slide down onto the pins at the rear...

Page 77: ...imately 1 2 cm 0 5 inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assembly in a safe place Installing...

Page 78: ...er cover see Removing the blade server cover on page 59 for instructions 4 Locate the hard disk drive that is to be removed SAS ID 0 or SAS ID 1 5 While pulling the blue release lever at the front of...

Page 79: ...removed from the expansion card tray Attention Do not press on the top of the drive Pressing the top might damage the drive 2 Place the drive into the hard disk drive tray and push it toward the rear...

Page 80: ...of the DIMM socket Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 6 Using your fingers pull the DIMM out of the DIMM socket 7 If you are instr...

Page 81: ...clips are in the fully open position 5 Turn the DIMM so that the DIMM keys align correctly with the connector on the system board Attention To avoid breaking the DIMM retaining clips or damaging the...

Page 82: ...ver from a BladeCenter unit on page 57 3 Remove the blade server cover see Removing the blade server cover on page 59 for instructions 4 Gently pivot the wide end of the card out of the expansion card...

Page 83: ...unit on page 58 6 If you are instructed to return the expansion card follow all packaging instructions and use any packaging materials for shipping that are supplied to you Removing a standard form f...

Page 84: ...board 6 Install the blade server cover see Installing the blade server cover on page 60 7 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on p...

Page 85: ...see Removing a SAS hard disk drive on page 62 2 Touch the static protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surfa...

Page 86: ...r thumb and index finger to lift the battery from the socket Installing the battery The following notes describe information that you must consider when you are replacing the battery in the blade serv...

Page 87: ...Follow any special handling and installation instructions that come with the battery 2 Insert the battery a Tilt the battery so that you can insert it into the socket on the side opposite the battery...

Page 88: ...sink FRU is packaged with the thermal material applied to the underside This thermal material is not available as a separate FRU The heat sink must be replaced when new thermal material is required su...

Page 89: ...r fingers to gently pull the heat sink from the processor 7 Use your fingers to release the microprocessor locking lever by moving it away from the microprocessor socket and around the locking lever r...

Page 90: ...t use your fingers to remove it 90 Lever must be fully open before installing the microprocessor Lever must be fully open before installing the microprocessor ATTENTION 2 If the microprocessor locking...

Page 91: ...se damage to the system board or to the microprocessor 3 Touch the static protective package that contains the replacement microprocessor to any unpainted metal surface on the blade server or any unpa...

Page 92: ...stic protective cover from the thermal material on the bottom of the heat sink b Make sure that the thermal material is still on the bottom of the heat sink then align and place the heat sink on top o...

Page 93: ...9 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCenter unit on page 58 Chapter 4 Removing and replacing blade server components 77...

Page 94: ...d assembly v I O expansion card See Removing a small form factor expansion card on page 66 and Removing a standard form factor expansion card on page 67 v Hard disk drives See Removing a SAS hard disk...

Page 95: ...ress F1 for Configuration Setup appears press F1 If an administrator password has been set you must type the administrator password to access the full Configuration Setup Utility menu 3 Follow the ins...

Page 96: ...system dependent Through the operating system settings you can verify the Ethernet controller designations that a blade server uses The routing of an Ethernet controller to a particular I O module bay...

Page 97: ...ation and User s Guide Important You must create the RAID array before you install the operating system on the blade server You can use the LSI Logic Configuration Utility program to configure the SAS...

Page 98: ...82 BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

Page 99: ...our IBM product The documentation that comes with BladeCenter systems also describes the diagnostic tests that you can perform Most BladeCenter systems operating systems and programs come with documen...

Page 100: ...for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or through your IBM reseller...

Page 101: ...TY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer...

Page 102: ...ks and logos are trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Linux i...

Page 103: ...differ from its retail version if available and may not include user manuals or all program functionality Product recycling and disposal This unit must be recycled or discarded according to applicabl...

Page 104: ...f EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Battery return program...

Page 105: ...t cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada Class A emission compliance statement Thi...

Page 106: ...pment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Taiwanese Class A warning...

Page 107: ...onfiguration Setup Utility program 79 configuring your server 79 connectors battery 7 I O expansion card 7 memory 7 microprocessor 7 connectors continued SAS 7 system board 7 control panel buttons and...

Page 108: ...light path diagnostics LEDs 40 light path diagnostics panel 8 light path LED locations 38 logs BMC system event 16 Management module event 16 LS20 Type 8850 non NEBS ETSI environment specifications 3...

Page 109: ...37 service calling for 50 small form factor expansion card installing 66 removing 66 software problems 37 specifications LS20 in a non NEBS ETSI environment 3 standard form factor expansion card remo...

Page 110: ...94 BladeCenter HS20 Type 7981 Problem Determination and Service Guide...

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Page 112: ...Part Number 31R1716 Printed in USA 1P P N 31R1716...