v
Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v
See Chapter 4, “Parts listing, Types 7871 and 1949,” on page 41 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
Trained service technician.
Error code
Description
Action
0011002
Microprocessor mismatch.
1.
(Trained service technician) Reseat the following
components one at a time in the order shown,
restarting the server each time:
v
Microprocessor 1 (see “Removing the
system-board assembly” on page 94 and
“Installing the system-board assembly” on
page 95).
v
Microprocessor 2, if installed (see “Removing a
microprocessor and heat sink” on page 85 and
“Installing a microprocessor and heat sink” on
page 88).
2.
(Trained service technician) Complete the
following steps:
a.
Remove microprocessor 2 and restart the
server (see “Removing a microprocessor and
heat sink” on page 85 and “Installing a
microprocessor and heat sink” on page 88).
b.
If the problem remains, remove
microprocessor 1 and install microprocessor 2
in the connector for microprocessor 1; then,
restart the server (see “Removing a
microprocessor and heat sink” on page 85 and
“Installing a microprocessor and heat sink” on
page 88).
c.
If the problem goes away, microprocessor 1
might have failed; replace the microprocessor
(see “Removing a microprocessor and heat
sink” on page 85 and “Installing a
microprocessor and heat sink” on page 88).
3.
(Trained service technician) Replace the following
components one at a time in the order shown,
restarting the server each time:
v
Microprocessor 1 (see “Removing a
microprocessor and heat sink” on page 85 and
“Installing a microprocessor and heat sink” on
page 88).
v
Microprocessor 2, if installed (see “Removing a
microprocessor and heat sink” on page 85 and
“Installing a microprocessor and heat sink” on
page 88).
v
System board (see “Removing the
system-board assembly” on page 94 and
“Installing the system-board assembly” on
page 95).
146
BladeCenter HS22V Type 7871 and 1949: Problem Determination and Service Guide
Summary of Contents for BladeCenter HS22V 7871
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