IBM BladeCenter PN41, Problem Determination And Service Manual

Page 1: ...IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

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Page 3: ...IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

Page 4: ...Notices on page 65 and the Warranty and Support Information document on the IBM Documentation CD First Edition August 2008 Copyright International Business Machines Corporation 2008 US Government Use...

Page 5: ...25 System reliability guideline 26 Handling static sensitive devices 26 Returning a device or component 26 Removing and replacing Tier 1 CRUs 27 Removing the DPI blade from the BladeCenter unit 27 In...

Page 6: ...are service and support 64 Hardware service and support 64 IBM Taiwan product service 64 Appendix B Notices 65 Trademarks 66 Important notes 67 Product recycling and disposal 67 Battery return program...

Page 7: ...n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installar...

Page 8: ...ot damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire ground continuity...

Page 9: ...lable to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a complete...

Page 10: ...r structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configura...

Page 11: ...result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not v...

Page 12: ...x IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

Page 13: ...ical information about setting up and configuring the DPI blade v Important Notices This printed document is included with the DPI blade It contains warranty information safety information and environ...

Page 14: ...anger statements in this document are also in the multilingual Safety Information document which is on the IBM Documentation CD Each statement is numbered for reference to the corresponding statement...

Page 15: ...DPI blade contains a regular expression accelerator to speed up searches Front 10 Gb connector XFP connection to 10 Gb Ethernet optical SFP module port Front 1 Gb SFP port which can be used for data c...

Page 16: ...terface or through IBM Director Console Information LED When this amber LED is lit it indicates that information about a system error in the DPI blade has been placed in the management module event lo...

Page 17: ...on the DPI blade through the ASM While the service processor is initializing communications with the advanced management module the power on LED flashes rapidly and the power button on the DPI blade d...

Page 18: ...ew CPOS version You will still be able to install applications in a different version of CPOS that is compatible with the firmware version See the CPOS download documentation on the IBM Documentation...

Page 19: ...ng an Integrated Development Environment v An IBM advanced management module installed in the BladeCenter unit v CloudShield PacketWorks Operating System CPOS software download v A remote console with...

Page 20: ...are ESX Server virtual machine Create a virtual switch for the DPPM network Select Red Hat Enterprise Linux 4 as the operating system type Select one processor with 1024 MB of memory Select two NICs o...

Page 21: ...nd the VLAN ID are shown for illustrative purposes only DPI blade IP addresses Use this table to record the IP addresses that you set during configuration You will need these IP addresses when you set...

Page 22: ...installation specify a user name and password and assign an IP address to the host blade server Record this IP address in DPI blade IP addresses on page 9 3 Install VMware Virtual Infrastructure Clie...

Page 23: ...he NIC 1 field select VM Network In the NIC 2 field select DPPM Network i Select the Connect at Power On check box for each NIC Click Next j Select LSI Logic Click Next k Select Create a new virtual d...

Page 24: ...virtual machine a See CPOS download for the IBM PN41 DPI blade on the IBM Documentation CD For more information about installing an image under VMware or for alternative methods see http www vmware c...

Page 25: ...er 1 httpsAccess enabled httpAccess enabled ipaddress netmask and gateway are the IP address netmask and gateway that are to be assigned to the virtual machine Record these IP addresses in DPI blade I...

Page 26: ...ment VLAN State menu select enabled m Add the ports that are associated with the host blade server and the DPI blade to the Ports in Vlan list n Add the MGT1 and MGT2 ports to the Ports in Vlan list o...

Page 27: ...pecified in step 4f r Click Submit Click Apply Click Save s Log in to the advanced management module and select Chassis Internal Network from the left pane Make sure that the status is Operational and...

Page 28: ...lete d Select Terminate existing session and login as you are Click Apply e Click the General tab Make sure that the binding status is Available and then click Bind f Click Modify g In the IP Address...

Page 29: ...m the CPOS Interface menu select the ASM eth1 IP address In the DPPM IP Address field type an IP address of the DPPM on the same subnetwork as the CPOS interface Ethernet device Click Assign Chapter 2...

Page 30: ...nding status is Assigned l Turn on the DPPM modules 1 Click the Hardware tab 2 Click DPPM 3 Select Power On and click Apply 18 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Deter...

Page 31: ...e FPGA upgrade process Applications will not be installed until the FPGA upgrade is complete To see the current status of the upgrade process click Update Now The upgrade process can take up to 10 min...

Page 32: ...stall the application to the DPI blade Notes 1 The installation process can take up to 10 minutes 2 The pn41_diag csm application is the diagnostics application that comes with the DPI blade 3 The dro...

Page 33: ...king ports according to your installed applications Table 2 Networking ports Switch module bay DPI blade port 0 front XFP 7 1 8 3 9 2 10 4 15 front SFP c Click the port that you want to enable and cli...

Page 34: ...22 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

Page 35: ...ly from your hardware Replaceable components are of three types v Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request yo...

Page 36: ...Form Factor Pluggable Module XFP Module Short Range Fiber XFP Transceiver 32R1883 IBM PN41 Deep Packet Inspection Blade 46C7014 Label system service 46C7186 Label FRU 46C7187 24 IBM BladeCenter PN41...

Page 37: ...blade is ready to function at maximum levels of performance To download firmware updates for your DPI blade complete the following steps Note Changes are made periodically to the IBM Web site The act...

Page 38: ...e ESD connector on the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or...

Page 39: ...onsequences Some configuration information and update options are established according to bay number if you reinstall the DPI blade into a different bay you might have to reconfigure the DPI blade To...

Page 40: ...ade Notes v If you reinstall a DPI blade into the same blade bay from which you removed it the DPI blade automatically rebinds with the host blade server Some DPI blade configuration information and u...

Page 41: ...ade See Turning on the DPI blade on page 5 for more information 7 Make sure that the power on LED on the DPI blade control panel is lit continuously indicating that the DPI blade is receiving power an...

Page 42: ...the DPI blade from the BladeCenter unit on page 27 for instructions 3 Carefully lay the DPI blade on a flat static protective surface with the cover side up 4 Press the blade cover release on each si...

Page 43: ...n in the illustration 5 Pivot the cover to the closed position as shown in the illustration until it clicks into place Removing and replacing transceiver modules This section provides instructions for...

Page 44: ...tly with optical instruments and avoid direct exposure to the beam Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 Removing an XFP module To remove...

Page 45: ...31 4 Remove the XFP module from its static protective package 5 Remove the protective cap from the XFP module and store the cap in a safe place Attention To avoid damage to the cable or the XFP modul...

Page 46: ...Before you install the SFP module in the switch module read the following information v Read the safety information that begins on page v Installation guidelines on page 25 and Handling static sensiti...

Page 47: ...optic cable from the transceiver module 2 Replace the protective caps on the ends of the fiber optic cable Connecting the transceiver module cable Attention To avoid damage to the fiber optic cables f...

Page 48: ...ting correctly the green link LED is lit Removing the bezel assembly The following illustration shows how to remove the bezel from the DPI blade Control panel connector Bezel assembly release both sid...

Page 49: ...de 9 If you are instructed to return the bezel follow all packaging instructions and use any packaging materials for shipping that are supplied to you Replacing the bezel assembly The following illust...

Page 50: ...38 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

Page 51: ...stic program circulates test packets to various processing elements and returns statistics about the processing of the packets v Troubleshooting tables These tables list problem symptoms and actions t...

Page 52: ...are necessary to describe the DPI blade You can view this information from the Web Management Interface or the command line interface Important v A single problem might cause several error messages Wh...

Page 53: ...l information In the advanced management module Web interface click MM Control Network Protocols to check the TCP connections 2 Make sure that your CIN and VLANs are configured correctly 3 Make sure t...

Page 54: ...ake sure that the CIN and VLANs are configured correctly see the Installation and User s Guide for more information v Check the advanced management module event log for a Blade failed message v Reseat...

Page 55: ...port icon Make sure that the admin state of the Ethernet port is Enabled and the link LED is green To verify the packets for the back port click Hardware Back Statistics and click the port icon Make...

Page 56: ...Note None of the error counters should be incrementing v If there are errors restart the ASM and run the test again v Reseat the DPI blade and run the diagnostic test again v If errors remain there i...

Page 57: ...58 If you cannot find a problem in these tables see Running the diagnostic programs on page 57 for information about testing the DPI blade If you have just added new software or a new optional device...

Page 58: ...ll for service 52 Resource monitor Software Minor ASM maintenance tasks are completed such as log file rotation Message is for informational purposes only 133 SFP Mismatch Hardware Major The SFP plugg...

Page 59: ...Port Attribute Change Hardware Informational Operator has changed an attribute of the specified port Message is for informational purposes only 6000 Capture Events Software Informational Information...

Page 60: ...at the blade in the BladeCenter unit 2 Make sure that the control network is running 3 Make sure the DPI blade is receiving power 4 Check the binding parameters 5 Turn off the DPI blade Turn on the DP...

Page 61: ...he application is critical then turn off the DPI blade 2 Use the show techsupport all CLI command to create a report then call for service See the CloudShield Command Line Interface Users Guide on the...

Page 62: ...d Hardware Critical Does not apply to the DPI blade N A 7602 Module CPU disabled Hardware Critical ASM detected the CPU hardware in the DPI blade is not operational usually due to lack of power to the...

Page 63: ...now bonded and has booted successfully Message is for informational purposes only 8001 Reboot command received Hardware Informational Operator rebooted the ASM or the DPPM Message is for informational...

Page 64: ...ces see Solving shared BladeCenter resource problems on page 58 3 Refer to the following voltages table for more information 4 If the problem persists call for service System over temperature for xx c...

Page 65: ...46 HSDC S MGT 1 0 0 98 0 94 1 05 HSDC S PLL 1 2 1 19 1 13 1 26 Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solv...

Page 66: ...technician only that step must be performed only by a trained service technician Symptom Action The Power control unbind button does not work 1 Reseat the control panel connector 2 Replace the bezel...

Page 67: ...eps a Turn off the DPI blade by pressing the power control unbind button for 4 seconds b If the DPI blade fails and the power control button does not work remove the DPI blade from the BladeCenter uni...

Page 68: ...em 1 If you receive any error messages when you use the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 2 Contact you...

Page 69: ...ng normal server operations a software error might be the cause If you suspect a software problem see the information that comes with your software A single problem might cause more than one error mes...

Page 70: ...e see the Problem Determination and Service Guide or the Hardware Maintenance Manual and Troubleshooting Guide for your BladeCenter unit and other BladeCenter component documentation for additional in...

Page 71: ...ormation 4 Replace the management module see the documentation for your BladeCenter unit If these steps do not solve the problem it is likely a problem with the DPI blade See Network connection proble...

Page 72: ...ion in this section If you suspect that a software problem is causing failures continuous or intermittent see Software problems on page 56 Check the LEDs on all the power supplies in the BladeCenter u...

Page 73: ...inal reported failure or has this failure been reported before v Hardware configuration print screen of the system summary v CPOS code level v Operating system type and version level on the host blade...

Page 74: ...62 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Problem Determination and Service Guide...

Page 75: ...agnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If y...

Page 76: ...call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to provide warranty s...

Page 77: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Page 78: ...tates and or other countries Cell Broadband Engine is a trademark of Sony Computer Entertainment Inc in the United States other countries or both and is used under license therefrom Intel Intel Xeon I...

Page 79: ...warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software might differ from its retail version if available and might not...

Page 80: ...age applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais tre r cup r en fi...

Page 81: ...an Union Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries...

Page 82: ...Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part may include a lithium manganese dioxide battery which contains a perchlorate substance Electroni...

Page 83: ...ingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Mem...

Page 84: ...Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A warning statement 72 IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade Pro...

Page 85: ...messages diagnostic 56 F FCC Class A notice 70 fiber optic cables installing 36 removing 35 firmware updates 6 G getting help 63 H handling fiber optic cables 35 static sensitive devices 26 hardware s...

Page 86: ...tor pluggable module 32 software problems 56 software service and support 64 specifications BladeCenter PN41 3 starting the DPI blade 5 static electricity 26 static sensitive devices handling 26 stopp...

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Page 88: ...Part Number 44R5180 Printed in USA 1P P N 44R5180...