IBM E850C Technical Overview And Introduction Download

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IBM Power System E850C: Technical Overview and Introduction

Electronic Services news page

The Electronic Services news page is a single Internet entry point that replaces the multiple
entry points that are traditionally used to access IBM Internet services and support. With the
news page, you can gain easier access to IBM resources for assistance in resolving technical
problems.

Electronic Service Agent

The ESA is software that runs on the server and monitors events and transmits system
inventory information to IBM on a periodic, client-defined timetable. The ESA automatically
reports hardware problems to IBM.

Early knowledge about potential problems enables IBM to deliver proactive service that can
result in higher system availability and performance. In addition, information that is collected
through the Service Agent is made available to an IBM SSR when they help answer your
questions or diagnose problems. Installation and use of ESA for problem reporting enables
IBM to provide better support and service for your IBM server.

To learn how Electronic Services can work for you, see the following website (an IBM ID is
required):

http://www.ibm.com/support/electronicsupport

Electronic Services provides these benefits:

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Increased uptime

The ESA tool enhances the warranty or maintenance agreement by providing faster
hardware error reporting and uploading system information to IBM Support. This
enhancement can translate to less time that is wasted monitoring the symptoms,
diagnosing the error, and manually calling IBM Support to open a problem record.

The tool’s 24x7 monitoring and reporting mean no more dependence on human
intervention or off-hours customer personnel when errors are encountered in the middle of
the night.

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Security

The ESA tool is secure in monitoring, reporting, and storing the data at IBM. The ESA tool
securely transmits through the Internet (HTTPS or VPN), and can be configured to
communicate securely through gateways to provide customers with a single point of exit
from their site.

Communication is one way. Activating ESA does not enable IBM to call into a customer’s
system. System inventory information is stored in a secure database that is protected
behind IBM firewalls. It is viewable only by the customer and IBM. The customer’s
business applications or business data are never transmitted to IBM.

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More accurate reporting

Because system information and error logs are automatically uploaded to the IBM Support
center with the service request, customers are not required to find and send system
information. This automated process decreases the risk of misreported or misdiagnosed
errors.

When inside IBM, problem error data is run through a data knowledge management
system and knowledge articles are appended to the problem record.

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Customized support

By using the IBM ID that you enter during activation, you can view system and support
information by selecting My Systems at the Electronic Support website:

http://www.ibm.com/support/electronicsupport