© Copyright IBM Corp. 2001
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Chapter 5. Solving problems
This chapter provides basic troubleshooting information to help you resolve some
common problems that might occur with your server.
If you cannot locate and correct the problem using the information in this section, refer
to the " Solving problems" section in the
User’s Reference
on the
xSeries
Documentation
CD and the "Server Support" flowchart in the front of this booklet for
additional information.
Diagnostic tools overview
The following tools are available to help you identify and resolve hardware-related
problems:
•
POST beep codes, error messages, and error logs
The power-on self-test (POST) generates beep codes and messages to indicate
successful test completion or the detection of a problem.
•
Troubleshooting charts
These charts list problem symptoms, along with suggested steps to correct the
problems. See the “Troubleshooting chart” on page 35 for more information.
•
Error log
The POST error log contains the three most recent error codes and messages
that the system generated during POST. The System Event/Error Log contains all
error messages issued during POST and all system status messages from the
system environmental monitor subsystem.
To view the contents of the error logs, start the Configuration/Setup Utility
program; then, select
Error Logs
from the main menu.
•
Diagnostic programs and error messages
The server diagnostic programs are stored in upgradable read-only memory
(ROM) on the system board. These programs are the primary method of testing
the major components of your server.
Note:
Refer to the "Solving Problems" section in the
User’s Reference
on the
xSeries Documentation
CD for more detailed information about the diag-
nostic programs.
