In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.
Getting help online
Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many problems
can be remotely diagnosed and corrected quickly and easily. In addition to a
modem, a remote-access application program is required. This service is not
available for servers. There might be a charge for this service, depending on the
request.
For more information about configuring your PC for Online Housecall:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact your IBM reseller or IBM marketing
representative.
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter.
Please have the following information ready when you call:
Machine Type and Model
Serial numbers of your computer, monitor, and other components, or your proof
of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
4
Country
Telephone number
Austria
Österreich
01-24 692 5901
Belgium - Dutch
Belgie
02-210 9820
Belgium - French
Belgique
02-210 9800
Canada
Toronto only
416-383-3344
Canada
Canada - all other
1-800-565-3344
Denmark
Danmark
35 25 02 91
Finland
Suomi
09-22 931 840
France
France
01 69 32 40 40
4
Response time will vary depending on the number and complexity of incoming calls.
Chapter 7. Getting help, service, and information
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