IBM eServer 370 xSeries User Reference Manual Download

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Extent of Warranty

The warranty does not cover the repair or exchange of a Machine resulting from misuse, accident,
modification, unsuitable physical or operating environment, improper maintenance by you, or failure
caused by a product for which IBM is not responsible. The warranty is voided by removal or alteration
of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL
OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE
WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF EXPRESS OR
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT
APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION
TO THE WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty

IBM does not warrant uninterrupted or error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines

WITHOUT WARRANTIES OF ANY

KIND.

Any technical or other support provided for a Machine under warranty, such as assistance via telephone
with “how-to” questions and those regarding Machine set-up and installation, will be provided

WITHOUT WARRANTIES OF ANY KIND.

Warranty Service

To obtain warranty service for the Machine, contact your reseller or IBM. In the United States, call IBM
at 1-800-772-2227. In Canada, call IBM at 1-800-565-3344. (In Toronto, call 416-383-3344.) You may
be required to present proof of purchase.

IBM or your reseller provides certain types of repair and exchange service, either at your location or at a
service center, to keep Machines in, or restore them to, conformance with their Specifications. IBM or
your reseller will inform you of the available types of service for a Machine based on its country of
installation. IBM may repair the failing Machine or exchange it at its discretion.

When warranty service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. You represent that all removed
items are genuine and unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement assumes the warranty service
status of the replaced item.

Any feature, conversion, or upgrade IBM or your reseller services must be installed on a Machine which
is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change
level compatible with the feature, conversion, or upgrade. Many features, conversions, or upgrades
involve the removal of parts and their return to IBM. A part that replaces a removed part will assume
the warranty service status of the removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove all features, parts,
options, alterations, and attachments not under warranty service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that prevent its exchange;
2. obtain authorization from the owner to have IBM or your reseller service a Machine that you do not

own; and

3. where applicable, before service is provided

a. follow the problem determination, problem analysis, and service request procedures that IBM or

your reseller provides,

b. secure all programs, data, and funds contained in a Machine,

c. provide IBM or your reseller with sufficient, free, and safe access to your facilities to permit them

to fulfill their obligations, and

d. inform IBM or your reseller of changes in a Machine's location.

IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in
transit in those cases where IBM is responsible for the transportation charges.

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xSeries 370 User's Reference