IBM eServer BladeCenter HS20 Type 8832, Maintenance And Troubleshooting Manual

Page 1: ...BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

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Page 3: ...BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 4: ...ormation on page 97 and Appendix C Notices on page 137 v The most recent version of this document is available at http www ibm com pc support 12th Edition October 2010 Copyright IBM Corporation 2003 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...Sie alle Sicherheitshinweise bevor Sie eine Anweisung ausführen Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to l...

Page 6: ...iv BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 7: ... Starting the PXE boot agent utility program 15 Firmware updates 16 Configuring the Gigabit Ethernet controllers 17 Blade server Ethernet controller enumeration 18 Configuring an IDE RAID 18 Chapter 4 Diagnostics 19 General checkout 19 Diagnostic tools overview 20 POST 21 POST error logs 21 Viewing error logs from the Configuration Setup Utility program 21 Diagnostic programs and error messages 21...

Page 8: ...ration 53 Input output connectors and devices 53 Chapter 6 Installing the operating system 55 Using RDM Version 4 11 Update 3 or later 55 Downloading installation instructions 55 Chapter 7 Field replaceable units 57 Microprocessor removal 57 Thermal grease 59 System board 60 System board component locations 60 Switches and jumpers 61 Switches 61 Jumpers 61 System board LED locations 62 System boar...

Page 9: ...slations 100 Appendix C Notices 137 Edition notice 137 Trademarks 138 Important notes 138 Product recycling and disposal 139 Battery return program 139 Electronic emission notices 140 Federal Communications Commission FCC statement 140 Industry Canada Class A emission compliance statement 140 Australia and New Zealand Class A statement 140 United Kingdom telecommunications safety requirement 140 E...

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Page 11: ...equire superior microprocessor performance efficient memory management flexibility and reliable data storage This Hardware Maintenance Manual and Troubleshooting Guide and other publications that provide detailed information about the blade server are provided in Portable Document Format PDF on the IBM BladeCenter Documentation CD 1 Enterprise X Architecture technology takes full advantage of exis...

Page 12: ...els comes with the blade server When you install the blade server in the BladeCenter unit write identifying information on a label and place it on the BladeCenter unit bezel just below the blade server as shown in Figure 2 on page 3 Release levers Release button Figure 1 HS20 blade server bezels 2 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 13: ...ntilation holes on the blade server Figure 3 shows the placement of the label just to the side of the blade server on the BladeCenter T unit User label Figure 2 Label placement Blade Center unit User label CMM 1 CMM 2 Figure 3 Label placement Blade Center T unit Chapter 1 Introduction 3 ...

Page 14: ...s 8720 and 8730 Hardware Maintenance Manual and Troubleshooting Guide This document contains information to help you solve BladeCenter T problems yourself and information for service technicians v BladeCenter Type 8677 Rack Installation Instructions This document contains instructions for installing the BladeCenter unit in a rack v BladeCenter T Rack Installation Instructions These documents conta...

Page 15: ...512 MB or greater v Supports 256 MB 512 MB 1 GB and 2 GB depending on operating system DIMMs Drives v Support for up to two internal IDE 2 5 inch hard disk drives v Support for up to two Ultra320 SCSI hot swap hard disk drives available in an optional SCSI storage expansion unit Integrated functions v Two Gigabit Ethernet controllers v ATI Rage XL video controller v Light path diagnostics v Local ...

Page 16: ...ller v RS 485 interface for communication with the management module v USB buses for communication with keyboard mouse external diskette drive and CD ROM drive Predictive Failure Analysis PFA alerts v Microprocessor v Memory Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 2 9 cm 1 14 inches v Maximum weight 5 4 kg 12 lb Electrical input v Input voltage 12 V dc Environment NEBS...

Page 17: ... might help you avoid inconvenient or problem situations v Attention These notices indicate possible damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur v Caution These statements indicate situations that can be potentially hazardous to you A caution statement is placed just before the description of a potentially ha...

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Page 19: ...ladeCenter management module v If the operating system supports the Wake on LAN feature and the blade server power on LED is flashing slowly the Wake on LAN feature can turn on the blade server if the Wake on LAN feature has not been disabled through the management module Web interface Turning off the blade server When you turn off the blade server it is still connected to power through the BladeC...

Page 20: ...ransferred to this blade server It can take up to 20 seconds for the operating system in this blade server to recognize the CD ROM drive diskette drive and USB port If there is no response when you press the CD diskette USB select button you can use the management module Web interface to determine whether local control has been disabled on the blade server Keyboard mouse video select button Press ...

Page 21: ...Director program is a system management product that comes with the BladeCenter unit If there is no response when you press the keyboard mouse video select button you can use the management module Web interface to determine whether local control has been disabled on the blade server You can also press keyboard keys in the following sequence to switch keyboard mouse video control between blade serv...

Page 22: ...error for this blade server has been placed in the system error log The information LED can be turned off through the management module Web interface or the IBM Director console Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade server The blade error LED will turn off only after the error is corrected 12 BladeCenter HS20 Type 8832 Hardware Mainte...

Page 23: ...ecution Environment PXE boot agent utility program The PXE boot agent utility program is part of the BIOS code in the blade server Use it to select the boot protocol and other boot options and to select a power management option For information about using this utility see the HS20 Type 8832 Installation and User s Guide on the BladeCenter Documentation CD or the BladeCenter T Documentation CD The...

Page 24: ...t recent error codes and messages that the system generated during POST v Save Settings v Restore Settings v Load Default Settings v Exit Setup ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is designed for the IBM blade server The ServerGuide program detects the blade server model and hardware options tha...

Page 25: ...ch block 2 on the system board to bypass the power on password check the next time the blade server is turned on You can then start the Configuration Setup Utility program and change the power on password You do not need to move the switch back to the previous position after the password is overridden See Figure 30 on page 61 for the location of switch block 2 Note Shut down the operating system t...

Page 26: ...de server BIOS code Yes Yes No No No Blade server diagnostic code Yes Yes 1 No No No Blade server service processor code Yes Yes Yes No No 1 User must set up a custom task At some time you might have to flash the service processor to apply the latest firmware Download the latest firmware for the blade server service processor from the IBM Support Web site at http www ibm com pc support Use the man...

Page 27: ...her blade servers for detailed information You do not need to set any jumpers or configure the controllers for the blade server operating system However you must install a device driver to enable the blade server operating system to address the Ethernet controllers For device drivers and information about configuring the Ethernet controllers see the Broadcom NetXtreme Gigabit Ethernet Software CD ...

Page 28: ...y 1 The other Ethernet controller in the blade server is associated with the switch module in switch module bay 2 If you have installed an I O expansion card on a blade server communications from the option are routed to switch module bays 3 and 4 You can verify which controller on the card is routed to which switch module bay by performing the above test using a controller on the I O expansion ca...

Page 29: ...s working properly When you run the diagnostic programs a single problem might cause several error messages When this occurs work to correct the cause of the first error message After the cause of the first error message is corrected the other error messages might not occur the next time you run the test Notes 1 If multiple error codes are displayed diagnose the first error code that is displayed ...

Page 30: ...o FRU index on page 65 If the diagnostic programs were completed successfully and you still suspect a problem see Undetermined problems on page 90 Diagnostic tools overview The following tools are available to help you identify and solve hardware related problems v POST beep codes The power on self test POST beep codes indicate the detection of a problem One beep indicates successful completion of...

Page 31: ...s and messages that the system generated during POST The system error log refers you to the management module log which can be accessed through the BladeCenter unit Viewing error logs from the Configuration Setup Utility program Start the Configuration Setup Utility program then select Error Logs from the main menu See Using the Configuration Setup Utility program on page 14 for more information D...

Page 32: ...ograms 1 Turn on the blade server and watch the screen Note When running the diagnostic programs make sure that the blade server controls the needed components for the tests including the CD ROM drive diskette drive and USB port You can use the selection buttons on the blade server to make necessary adjustments 2 When the message F2 for Diagnostics appears press F2 3 Type the appropriate password ...

Page 33: ...ected To save the test log so that you can view it later click Save Log on the diagnostic programs screen and specify a location and name for the saved log file 2 To save the test log to a diskette you must use a diskette that you have formatted yourself this function does not work with preformatted diskettes If the diskette has sufficient space for the test log the diskette may contain other data...

Page 34: ...rror has occurred and you have noted that the blade server blade error LED is lit on the blade server control panel You then 1 Remove the blade server from the BladeCenter unit 2 Place the blade server on a flat static protective surface 3 Remove the cover from the blade server 4 Press and hold the light path diagnostics button to relight the LEDs that were lit before you removed the blade server ...

Page 35: ...k 2 Check for a memory type mismatch in the bank 3 Run the diagnostic programs For more information about memory see Installing memory modules on page 40 Recovering the BIOS code If the BIOS code has become damaged such as from a power failure during a flash update the blade server may appear to be nonfunctional no video no beeps You can recover the BIOS code using the BIOS code page jumper J12 an...

Page 36: ...the current code to a diskette press N 12 Select your language 0 through 5 and press Enter to accept your choice 13 Attention Do not restart the blade server at this time Remove the flash diskette from the diskette drive 14 Turn off the blade server remove it from the BladeCenter and remove the cover of the blade server 15 Move J12 to pins 1 and 2 to return to normal startup mode 16 Replace the co...

Page 37: ...operating system support hot swap capability you can remove or install the component while the server is running Orange can also indicate touch points on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component System reliability considerations To help en...

Page 38: ... wrist strap especially when you will be handling modules options and blade servers To work properly the wrist strap must have a good contact at both ends touching your skin at one end and firmly connected to the ESD connector on the front or back of the BladeCenter T unit Major components of the blade server Figure 7 shows the locations of major components in the blade server You need to remove t...

Page 39: ...hardware 2 Unless otherwise stated references to the BladeCenter unit also apply to the BladeCenter T unit Figure 8 shows how to remove the blade server from the BladeCenter unit Figure 9 shows how to remove the blade server from the BladeCenter T unit Type 8677 Figure 8 Blade server replacement in the BladeCenter unit Type 8677 A C I N D C O U T A C 1 3 0 0 W ESD A C I N D C O U T A C 1 3 0 0 W A...

Page 40: ...e drives stop spinning before proceeding to the next step 2 Open the two release levers see Figure 8 on page 29 and Figure 9 on page 29 The blade server moves out of the bay approximately 0 6 cm 0 25 inch Note You must remove the bezel assembly from the BladeCenter T unit before you can access the blade server Firmly grip the blue touch points at the top left and top right sides of the bezel and f...

Page 41: ...s how to install the blade server into the BladeCenter T unit Complete the following steps to install a blade server in the BladeCenter unit Type 8677 Figure 10 Blade server replacement in the BladeCenter unit Type 8677 ESD A C I N D C O U T A C I N D C O U T A C 1 3 0 0 W A C 1 3 0 0 W Type 8720 or 8730 Figure 11 Blade server installation in the BladeCenter unit Type 8720 or 8730 Chapter 5 Custom...

Page 42: ...rver expansion unit or filler blade installed Do not operate the system unit without either a blade server expansion unit or filler blade installed in each blade bay for more than one minute for the BladeCenter unit and 20 minutes for the BladeCenter T unit 4 Make sure that the release levers on the blade server are in the open position perpendicular to the blade server 5 Slide the blade server in...

Page 43: ...Guide for detailed information about reinstalling the bezel assembly However if you installed an option such as a PCI I O Expansion Unit with PCI adapters that requires cables you will not be able to install the bezel assembly which contains an air filter for the BladeCenter T unit If you cannot install the bezel assembly a filter must be provided on the rack See the IBM Eserver BladeCenter T Plan...

Page 44: ...Setup Utility and install the blade server operating system Detailed information about these tasks is available in the HS20 Type 8832 Installation and User s Guide on the BladeCenter Documentation CD or the BladeCenter T Documentation CD Operating the blade server cover This section contains information opening and closing the blade server cover Opening the blade server cover This section describe...

Page 45: ... blade server cover as illustrated in Figure 15 Important The blade server cannot be inserted into the BladeCenter unit until the cover is installed and closed or an expansion unit is installed Do not attempt to override this protection Note The illustrations in this document might differ slightly from your hardware Complete the following steps to close the blade server cover 1 Read the safety inf...

Page 46: ...el assembly Figure 16 shows how to remove the bezel assembly from a blade server Note The illustrations in this document might differ slightly from your hardware Complete the following steps to remove the blade server bezel assembly 1 Review Appendix B Safety information on page 97 and Installation guidelines on page 27 2 Open the blade server cover 3 Press the bezel assembly release and pull the ...

Page 47: ...al 2 5 inch HS20 IDE hard disk drive or BladeCenter flash disk drive Note In this document both types of drives are referred to as IDE drives Each IDE connector is on a separate bus Some models come with at least one IDE hard disk drive already installed By installing a second IDE hard disk drive you can implement and manage RAID level 1 under both the Linux and Microsoft Windows 2000 operating sy...

Page 48: ...e blade server cover see Opening the blade server cover on page 34 5 Insert the riser card from the option kit into an IDE connector on the blade server system board Important Drives must be installed in the following order IDE connector 1 J13 first then IDE connector 2 J62 6 Place the IDE drive tray from the option kit over the riser card as shown in Figure 18 aligning the tray with the four scre...

Page 49: ...ve a capacity of 512 MB or greater Memory considerations The following notes describe the types of DIMMs that the blade server supports and other information that you must consider when installing DIMMs Notes 1 The system board contains four DIMM connectors and supports two way memory interleaving 2 The DIMM options available for the blade server are 256 MB 512 MB 1 GB and 2 GB The blade server su...

Page 50: ...documentation that comes with the option Complete the following steps to install a DIMM 1 Review Appendix B Safety information on page 97 and Installation guidelines on page 27 2 Shut down the operating system turn off the blade server and remove the blade server from the BladeCenter unit see Removing the blade server from the BladeCenter unit on page 29 3 Carefully lay the blade server on a flat ...

Page 51: ...o ensure proper blade server operation when you install a second microprocessor observe the following precautions v Always install microprocessors that have the same cache size and type the same clock speed and identical internal and external clock frequencies including system bus speed v Make sure that the microprocessor with the lowest feature set is the startup bootstrap microprocessor installe...

Page 52: ...rocessor to any unpainted metal surface on the BladeCenter chassis or any unpainted surface on any other grounded rack component for at least two seconds then remove the microprocessor from the package Attention Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket Doing so might result in permanent damage to the system board c Rotate the locking lever on the...

Page 53: ...gle on the corner of the socket and carefully press the microprocessor into the socket Attention v Do not use excessive force when pressing the microprocessor into the socket v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the lever e Carefully close the lever to secure the microprocessor in the socket 9 Install a heat sink on the micropr...

Page 54: ...d an I O expansion card you must make sure that the switch modules also known as I O modules 2 in switch module bays 3 and 4 on the BladeCenter unit both support the I O expansion card network interface type For example if you add an Ethernet expansion card to the blade server the modules in switch module bays 3 and 4 on the BladeCenter unit must both be compatible with the Ethernet expansion card...

Page 55: ...oved no data is deleted For information about creating and deleting an IDE RAID array configuration see the HS20 Type 8832 Installation and User s Guide on the BladeCenter Documentation CD or the BladeCenter T Documentation CD Figure 24 shows how to install an I O expansion card on the blade server The card is installed near IDE connector 2 Complete the following steps to install an I O expansion ...

Page 56: ...ladeCenter unit 7 If you have other options to install or remove do so now otherwise go to Completing the installation on page 52 Installing an expansion unit You can install an optional BladeCenter SCSI Storage Expansion Unit or Peripheral Card Interface PCI I O Expansion Unit on the blade server Important To avoid potential performance and reliability problems when configuring or replacing drive...

Page 57: ...d mirroring RAID level1 Each SCSI device must have a unique SCSI ID This ID enables the SCSI controller in the I O expansion card to identify the device Cover pins SCSI storage expansion unit Terminator Blade expansion connector Figure 25 SCSI storage expansion unit installation Cover pins Terminator Blade expansion connector PCI I O Expansion Unit option Figure 26 PCI I O expansion unit installat...

Page 58: ... Installing a SCSI hot swap hard disk drive If you have installed a SCSI storage expansion unit on the blade server you can install up to two SCSI hot swap hard disk drives in the bays in the expansion unit If a hot swap hard disk drive in the expansion unit fails you can replace it without turning off the blade server Therefore you have the advantage of continuing to operate the blade server whil...

Page 59: ...e filler panel and pulling it away from the expansion unit 3 Install the SCSI hot swap hard disk drive a Ensure that the tray handle is open that is perpendicular to the hard disk drive b Align the hard disk drive assembly with the guide rails in the bay c Gently push the hard disk drive assembly into the bay until it stops d Push the tray handle to the closed locked position e Check the hard disk...

Page 60: ... sure the hard disk drive has stopped spinning 4 Move the handle on the hard disk drive to the open position perpendicular to the hard disk drive and pull the hot swap hard disk drive assembly from the bay 5 Within one minute install the replacement hard disk drive in the hot swap bay see Installing a SCSI hot swap hard disk drive on page 48 for instructions Replacing the battery IBM has designed ...

Page 61: ...ly with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Review Appendix B Safety informatio...

Page 62: ... Close the blade server cover see Closing the blade server cover on page 35 Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server 9 Reinsert the blade server into the bay in the BladeCenter unit 10 Turn on the blade server 11 Start the blade server Configuration Setup Utility program...

Page 63: ... device drivers that you need to install See the documentation that comes with the option for information about installing any required device drivers The blade server comes with one or two microprocessors installed on the system board If the blade server comes with two microprocessors or the blade server comes with one microprocessor and you have installed an additional microprocessor the blade s...

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Page 65: ...The operating system in the blade server must provide USB support for the blade server to recognize and use the keyboard mouse CD ROM drive and diskette drive The BladeCenter unit uses USB for internal communication with these devices 2 Some operating systems such as Red Hat Linux 7 3 permit you to select the type of mouse being used If offered this choice select USB instead of PS 2 Although the m...

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Page 67: ...2 Carefully lay the blade server on a flat non conductive surface 3 Open the blade server cover see Opening the blade server cover on page 34 for instructions 4 Remove the bezel assembly see Removing the blade server bezel assembly on page 36 for instructions 5 Identify the microprocessor to be removed Note If you are replacing a failed microprocessor verify that you have selected the correct micr...

Page 68: ...o do so might result in permanent damage to the microprocessor microprocessor socket and system board 8 Pull the microprocessor out of the socket Microprocessor Microprocessor release lever To install a microprocessor see Installing an additional microprocessor on page 41 and the documentation provided with the microprocessor option for complete installation instructions Attention If you are not i...

Page 69: ...ork surface 2 Remove the cleaning pad from its package and unfold it completely 3 Use the cleaning pad to wipe the thermal grease from the bottom of the heat sink Note Be sure that all of the thermal grease is removed 4 Use a clean area of the cleaning pad to wipe the thermal grease from the microprocessor then dispose of the cleaning pad after all of the thermal grease is removed Microprocessor 0...

Page 70: ...he battery and of system board connectors Note The blade expansion connector J8 requires a terminator unless an expansion option is connected to it Battery DIMM 1 J113 DIMM 2 J111 DIMM 3 J112 DIMM 4 J110 Microprocessor 1 U66 Microprocessor 2 U70 SCSI connectors Figure 29 System board component locations 60 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 71: ...urned on and starts the Configuration Setup Utility program so that you can change or delete the power on password You do not need to move the switch back to the default position after the password is overridden See Using passwords on page 15 for additional information about the power on password Jumpers When the BIOS code page jumper J12 is moved from pins 1 and 2 to pins 2 and 3 you can start th...

Page 72: ... by pressing the light path diagnostics button The light path diagnostics power present LED CR111 lights when the light path diagnostics button is pressed if power is available to relight the blade error LEDs If the light path diagnostics power present LED does not light when the light path diagnostics button is pressed no power is available to light the blade error LEDs and they will be unable to...

Page 73: ...e the blade server cover see Opening the blade server cover on page 34 or expansion unit see Installing an expansion unit on page 46 4 Remove the blade server bezel assembly see Removing the blade server bezel assembly on page 36 5 Remove all components see the appropriate installation instructions and reverse the steps and place them on a static protective surface for reinstallation Notes a A mic...

Page 74: ...lps secure the system board to the blade chassis 7 Remove the other seven screws that secure the system board to the blade chassis and put the screws in a safe place 8 Pull the system board carefully out of the blade chassis Reverse these steps to install the replacement system board Note Two self adhesive labels ship with the system board Apply one on top of the existing ethernet MAC address labe...

Page 75: ...toms Take the action or replace the FRU suggested first in the list of the right hand column then try the server again to see if the problem has been corrected before taking further action Note Reseat a suspected component or reconnect a cable before replacing the component The POST BIOS code displays POST error codes and messages on the screen Beep symptoms Beep symptoms are short tones or a seri...

Page 76: ...t failed 1 DIMM 2 System board 2 1 1 Secondary DMA register failed v System board 2 1 2 Primary DMA register failed v System board 2 1 3 Primary interrupt mask register failed v System board 2 1 4 Secondary interrupt mask register failed v System board 2 2 1 Interrupt vector loading failed v System board 2 2 2 Keyboard controller failed 1 Keyboard 2 System board 3 Management module 2 2 3 CMOS powe...

Page 77: ...ry size mismatch occurred 1 Verify that both DIMMs in bank are of the same size speed type and technology 2 DIMM 3 System board 4 Battery 3 3 2 Critical SMBUS error occurred 1 Power down blade server and reseat it in chassis 2 DIMMs 3 System board 3 3 3 No operational memory in system Note In some memory configurations the 3 3 3 beep code might sound during POST followed by a blank display screen ...

Page 78: ... 90 No beep and no video System Attention LED is ON v See Light path diagnostics on page 24 Diagnostic error codes Note In the following error codes if XXX is 000 195 or 197 do not replace a FRU The description for these error codes are 000 The test passed 195 The Esc key was pressed to stop the test 197 Warning a hardware failure might not have occurred For all error codes replace the FRU or take...

Page 79: ...nostic panel 3 Power down blade server and reseat it in chassis 4 System board 165 201 000 Service Processor Failed 1 Power down blade server and reseat it in chassis 2 System board 165 330 000 Service Processor Failed v Update to the latest ROM diagnostic level and retry 165 342 000 Service Processor Failed 1 Ensure latest firmware levels for ASM and BIOS are installed 2 Power down blade server a...

Page 80: ...stem board 180 XXX 000 Diagnostics LED failure v Run diagnostics panel LED test for the failing LED 180 XXX 001 Failed front LED panel test 1 Front bezel with customer interface card 2 System board 180 XXX 002 Failed diagnostics LED panel test v System board 180 XXX 003 Failed system board LED test v System board 180 XXX 005 Failed SCSI backplane LED test 1 SCSI storage expansion unit 2 System boa...

Page 81: ...ard 111 Channel check error 1 Failing adapter 2 DIMM 3 System board 114 Adapter read only memory error 1 Failing adapter 2 Run diagnostics 151 Real time clock error 1 Run diagnostics 2 Battery 3 System board 161 Real time clock battery error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 162 Device configuration error Note Be sure to load the default settings and any additi...

Page 82: ...essor if installed 262 DRAM parity configuration error 1 Run the Configuration Setup Utility program 2 Battery 3 System board 289 DIMM disabled by POST or user 1 Run the Configuration Setup Utility program if the DIMM was disabled by the user 2 Disabled DIMM if not disabled by user 3 System board 301 Keyboard or keyboard controller error 1 Keyboard 2 System board 303 Keyboard controller error v Sy...

Page 83: ...n adapter or force other adapters to share an interrupt 1301 I2C cable to operator information panel not found 1 Cable 2 Operator information card 3 Power switch assembly 4 System board 1302 I2C cable from system board to power on and reset switches not found 1 Cable 2 Power switch assembly 3 System board 1303 I2C cable from system board to power backplane not found 1 Cable 2 Power supply 3 System...

Page 84: ...r is connected correctly to the BladeCenter unit 3 Video adapter if installed 4 System board 5962 IDE CD ROM drive configuration error 1 Run the Configuration Setup Utility program 2 CD ROM drive 3 CD ROM power cable 4 IDE cable 5 System board 6 Battery 8603 Pointing device error 1 Pointing device 2 System board 0001200 Machine check architecture error 1 Microprocessor 1 2 Optional microprocessor ...

Page 85: ...ure all microprocessors have the same cache size 2 Microprocessor 1 01298102 System BIOS installed on this server does not support level of processor 1 Ensure all microprocessors have the same cache size 2 Microprocessor 2 01298200 Microprocessor speed mismatch 1 Ensure all microprocessors are the same speed 2 Microprocessor I9990301 Hard disk sector error 1 Hard disk drive 2 SCSI backplane 3 Cabl...

Page 86: ...om temperature is not too high See Features and specifications on page 5 for temperature information System board error The system board has failed 1 Replace the blade server cover reinsert the blade server in the BladeCenter unit and then restart the server 2 Replace the system board IDE bus x error The IDE bus indicated by the error LED has failed 1 Reseat replace the hard disk drive on IDE bus ...

Page 87: ...SYSTEM HALTED message displays during startup There are no active partitions 1 Verify that drives are installed correctly 2 Run FDISK to set active partition Operating system does not boot 1 Check system BIOS configuration for PCI interrupt assignments and verify that some interrupts are assigned for PCI 2 Verify that the boot device in system BIOS setup CMOS setup is selected correctly Error symp...

Page 88: ...ile dev cdrom media cdrom auto ro noauto user exec 0 0 CD ROM drive is not recognized after being switched back to blade server running Windows 2000 Advanced Server with SP3 applied When the CD ROM drive is owned by blade server x is switched to another blade server then is switched back to blade server x the operating system in blade server x no longer recognizes the CD ROM drive This happens whe...

Page 89: ...ld service technician Expansion enclosure problems Symptom FRU action The SCSI storage expansion unit used to work but does not work now 1 Verify that the enclosure is installed correctly 2 For more information see the SCSI storage expansion unit documentation Note See System on page 94 to determine which components should be replaced by a field service technician Hard disk drive problems Symptom ...

Page 90: ...he blade server is lit indicating that the blade server is connected to the shared BladeCenter monitor v The mouse or pointing device cable is securely connected to the BladeCenter management module and that the keyboard and mouse cables are not reversed v The mouse works correctly with other blade servers v The mouse device drivers are installed correctly v Both the computer and the monitor are t...

Page 91: ...ystem management interrupt SMI replace the DIMM v If the DIMM was disabled by the user or by POST a Start the Configuration Setup Utility program b Enable the DIMM c Save the configuration and restart the computer 3 DIMM 4 System board Note See System on page 94 to determine which components should be replaced by a field service technician Microprocessor problems Symptom FRU action The blade serve...

Page 92: ...CMOS values to the default configuration memory connector or bank of connectors enabled 2 Make sure that damaged BIOS code is not affecting the video see Recovering the BIOS code on page 25 3 If you have verified these items and the screen remains blank replace a Monitor b Management module on the BladeCenter see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide O...

Page 93: ...the correct language in the blade server that has ownership of the monitor 2 Monitor 3 System board No video 1 Make sure the correct machine is selected if applicable 2 Make sure all cables are locked down Note See System on page 94 to determine which components should be replaced by a field service technician Option problems Symptom FRU action An IBM option that was just installed does not work 1...

Page 94: ... Try another blade server in the blade bay if it works replace the faulty blade server 4 See Undetermined problems on page 90 The blade server does not turn on and the following conditions are present 1 The amber system error LED on the Blade Center unit s system LED panel is lit 2 The amber blade error LED on the blade server s LED panel is lit and 3 The system error log contains the message CPUs...

Page 95: ...pported on the server If the operating system is supported either there is no logical drive defined SCSI RAID systems or the ServerGuide System Partition is not present Run the ServerGuide program and make sure that setup is complete Note See System on page 94 to determine which components should be replaced by a field service technician Software problem Symptom FRU action Suspected software probl...

Page 96: ...If the problem remains see Undetermined problems on page 90 Note See System on page 94 to determine which components should be replaced by a field service technician Service processor problems Symptom FRU action Service processor in the management module reports a general monitor failure v Disconnect the BladeCenter unit from all electrical sources wait for 30 seconds reconnect the BladeCenter uni...

Page 97: ...1 Ensure that the system is being properly cooled see System reliability considerations on page 27 2 Replace microprocessor x Power error messages Note See System on page 94 to determine which components should be replaced by a field service technician Message Action BSE 12V over recommended voltage 1 Check BladeCenter power see BladeCenter Hardware Maintenance Manual 2 Reseat blade storage expans...

Page 98: ...enance Manual 2 Reseat blade server 3 Replace blade server VRM Power Good fault 1 Check BladeCenter power see BladeCenter Hardware Maintenance Manual 2 Reseat blade server 3 Replace blade server System over recommended voltage for 12v 1 Check BladeCenter power see BladeCenter Hardware Maintenance Manual 2 Reseat blade server 3 Replace blade server System over recommended voltage for 1 25v 1 Reseat...

Page 99: ...94 to determine which components should be replaced by a field service technician Message Action Internal Error CPU x fault 1 Reseat a I O Expansion Option b Blade Storage Expansion option c IDE hard drive 2 Replace a Failing PCI adapter b Microprocessor x c I O Expansion Option d Blade Storage Expansion option e IDE hard drive f System board Temperature related system shutdown Note See System on ...

Page 100: ...t it is a blade server problem v If all of the blade servers exhibit the same symptom it is probably a BladeCenter unit problem for more information see the IBM BladeCenter Hardware Maintenance Manual Use the information in this section if the diagnostic tests did not identify the failure the devices list is incorrect or the system is inoperative Damaged data in CMOS memory or damaged BIOS code ca...

Page 101: ... problem and all the system tests pass suspect a network cabling problem external to the system Problem determination tips Due to the variety of hardware and software combinations that can be encountered use the following information to assist you in problem determination If possible have this information available when requesting assistance from Service Support and Engineering functions v Machine...

Page 102: ...mpers terminators cabling 5 Have the same software versions and levels 6 Have the same diagnostics code version 7 Have the same configuration options set in the system 8 Have the same setup for the operation system control files Comparing the configuration and software set up between working and non working systems will often lead to problem resolution 92 BladeCenter HS20 Type 8832 Hardware Mainte...

Page 103: ...ng supports the HS20 Type 8832 blade server Note The illustrations in this document might differ slightly from your hardware 603 PIN SOCKET 603 PIN SOCKET 6 0 3 P IN S O C K E T 6 0 3 P IN S O C K E T 1 2 3 4 5 6 7 8 9 10 11 Copyright IBM Corp 2003 93 ...

Page 104: ...all models 49P2633 FRU 5 Microprocessor heat sink filler models 21x 9Tx GTx L1x LEx LTx 49P2609 CRU 6 System board all models 90P0114 FRU 7 Blade base all models 90P4713 FRU 8 Front bezel with customer card models 9Tx GTx LTx 25K9829 CRU 9 Front bezel with customer card all models except 9Tx GTx LTx 90P4766 CRU 10 Terminator card all models 59P6614 CRU 11 Cover and label all models 90P4796 CRU Sys...

Page 105: ...es and IntelliStation systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM xSeries or IntelliStation system and preinstalled software if any is available in th...

Page 106: ...ttp www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide for support telep...

Page 107: ...ds to the customer or that makes the equipment unsafe v Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position v Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine v Keep your tool case away from walk areas so that other people will not trip over it v Do not we...

Page 108: ...tion Working near power supplies Removing or installing main units v Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position v If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that anot...

Page 109: ...nditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide addresses only those items However good judgment should be used to identify potential safety hazards due to attachment of non IBM features or options not covered by this inspection guide If any unsafe conditions are present you must ...

Page 110: ...ounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provided in the following languages v English v Brazilian Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important All caution and danger statements in this IBM documentation begin with a numb...

Page 111: ... disconnect cables as described in the following table when installing moving or opening covers on this product or attached devices To Connect To Disconnect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach power cords to outlet 5 Turn device ON 1 Turn everything OFF 2 First remove power cords from outlet 3 Remove signal cables from connectors...

Page 112: ...djustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the beam do not view directly with optical instruments and avoid direct exposure to the beam Statement 4 18 kg 39 7 lb 32 kg 70 5 lb 55 kg...

Page 113: ...power cords are disconnected from the power source 1 2 Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices Statement 20 CAUTION To avoid personal injury before lifting the unit remove all the blades to reduce the weight Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the ...

Page 114: ...ecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas v Sempre que possível utilize apenas uma das mãos para conectar ou desconectar cabos de sinal v Nunca ligue qualquer equipamento quando existir evidência de danos por fogo água ou na estrutura v Desconecte cabos de alimentação sistemas de telecomunicação redes e modems antes de abrir as tampas dos disp...

Page 115: ...iar a bateria pelo correio para a IBM Instrução 3 PRECAUCIÓN Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra ítica transmissores etc estiverem instalados observe o seguinte v Não remova as tampas A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à radiação de laser Nenhuma peça localizada no interior do dispositivo pode ser consertad...

Page 116: ...s de um cabo de alimentação Para remover toda a corrente elétrica do dispositivo assegure que todos os cabos de alimentação estejam desconectados da fonte de energia elétrica 1 2 Instrução 10 CUIDADO Não coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack Instrução 20 CUIDADO Para prevenir acidentes antes de erguer a unidade remova todas as láminas para redu...

Page 117: ...nstrução 21 CUIDADO A energia é uma ameaça quando a låmina estiver conectada à fonte de alimentação Sempre substitua a cobertura da låmina antes de efetuar a instalação Appendix B Safety information 107 ...

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Page 119: ...Appendix B Safety information 109 ...

Page 120: ...110 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 121: ...Appendix B Safety information 111 ...

Page 122: ...112 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 123: ...Appendix B Safety information 113 ...

Page 124: ...114 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 125: ... câblés tout équipement connecté à ce produit v Lorsque cela est possible n utilisez qu une seule main pour connecter ou déconnecter les câbles d interface v Ne mettez jamais un équipement sous tension en cas d incendie ou d inondation ou en présence de dommages matériels v Avant de retirer les carters de l unité mettez celle ci hors tension et déconnectez ses cordons d alimentation ainsi que les ...

Page 126: ...ser sont installés tels que des unités de CD ROM ou de DVD des périphériques contenant des fibres optiques ou des émetteurs récepteurs prenez connaissance des informations suivantes v N ouvrez pas ces produits pour éviter une exposition directe au rayon laser Vous ne pouvez effectuer aucune opération de maintenance à l intérieur v Pour éviter tout risque d exposition au rayon laser respectez les c...

Page 127: ...à l intérieur de la machine Il se peut que votre unité dispose de plusieurs cordons d alimentation Pour isoler totalement l unité du réseau électrique débranchez tous les cordons d alimentation des socles de prise de courant 1 2 Notice n 10 ATTENTION Ne posez pas d objet dont le poids dépasse 82 kg sur les unités montées en armoire Notice n 20 ATTENTION Pour éviter tout risque de blessure retirez ...

Page 128: ...eux est présent lorsque le Serveur lame est connecté á une source d alimentation Remettez toujours en place le carter du Serveur lame avant d installer le Serveur lame 118 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 129: ...ntaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen v Signalkabel möglichst einhändig anschließen oder lösen v Keine Geräte einschalten wenn die Gefahr einer Beschädigung durch Feuer Wasser oder andere Einflüsse besteht v Die Verbindung zu den angeschlossenen Netzkabeln Telekommunikationssystemen Netzwerken und Modems ist vor dem öffnen des Gehäuses zu unterbrechen Es sei denn di...

Page 130: ...faserkabeln oder Transmitter installiert ist beachten Sie folgendes v Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden müssen Die Verkleidung des CD ROM Laufwerks nicht öffnen v Steuer und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorl...

Page 131: ...er nicht unterbrochen Der Server könnte auch mehr als ein Netzkabel aufweisen Um die gesamte Stromversorgung des Servers auszuschalten muß sichergestellt werden daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden 1 2 Hinweis 10 ACHTUNG Keine Gegenstände die mehr als 82 kg wiegen auf Rack Einheiten ablegen Hinweis 20 ACHTUNG Um Verletzungen zu vermeiden entfernen Sie vor dem Anheben der ...

Page 132: ... an eine Stromquelle angeschlossen ist besteht die Gefahr eines Stromschlags Bringen Sie die Abdeckung der Blades immer an bevor Sie sie installieren 122 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 133: ...are qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza v Quando possibile collegare o scollegare i cavi di segnale con una sola mano v Non accendere qualsiasi apparecchiatura in presenza di fuoco acqua o se sono presenti danni all apparecchiatura stessa v Scollegare i cavi di alimentazione i sistemi di telecomunicazioni...

Page 134: ...cali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unità DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue v Non rimuovere i coperchi L apertura dei coperchi di prodotti laser può determinare l esposizione a radiazioni laser pericolose All interno delle unità non vi sono parti su cui effettuare l assistenza tecnica v L utilizzo di controlli ...

Page 135: ...tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione 1 2 Avviso 10 ATTENZIONE Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack Avviso 20 ATTENZIONE Per evitare incidenti prima di sollevare l unità rimuovere tutte le lame in modo da ridurre il peso Avviso 21 ATTENZIONE Quando la lama è collegata alla sorgente elettrica è presen...

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Page 137: ...Appendix B Safety information 127 ...

Page 138: ...128 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 139: ...Appendix B Safety information 129 ...

Page 140: ...130 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 141: ...Appendix B Safety information 131 ...

Page 142: ... un cableado correcto cualquier equipo que vaya a estar conectado a este producto v Si es posible utilice una sola mano cuando conecte o desconecte los cables de sent al v No encienda nunca un equipo cuando haya riesgos de incendio de inundaciín o de daños estructurales v Desconecte los cables de alimentaciín sistemas de telecomunicaciones redes y mídems conectados antes de abrir las cubiertas del...

Page 143: ...amento o la legislaciín local Declaración 3 PRECAUCIÓN Cuando instale productos láser como por ejemplo CD ROM unidades DVD dispositivos de fibra íptica o transmisores tenga en cuenta las advertencias siguientes v No retire las cubiertas Si retira las cubiertas del producto láser puede quedar expuesto a radiaciín láser perjudicial Dentro del dispositivo no existe ninguna pieza que requiera mantenim...

Page 144: ... tenga más de un cable de alimentaciín Para eliminar la corriente eléctrica del dispositivo asegúrese de desconectar todos los cables de alimentaciín de la fuente de alimentaciín 1 2 Declaración 10 PRECAUCIÓN No coloque ningún objeto que pese más de 82 kg 180 libras encima de los dispositivos montados en bastidor Declaración 20 PRECAUCIÓN Para prevenir ferimentos pessoais antes de levantar a unida...

Page 145: ...Declaración 21 PRECAUCIÓN Existe energia perigosa quando a låmina está ligada à fonte de alimentação Substitua sempre a cobertura da låmina antes de instalar a mesma Appendix B Safety information 135 ...

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Page 147: ...NTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are perio...

Page 148: ...s or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the United States other countries or both Adaptec and HostRAID are trademarks of Adaptec Inc in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Ha...

Page 149: ...t recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations IBM offers product return pr...

Page 150: ... changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired oper...

Page 151: ...as been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product...

Page 152: ...142 BladeCenter HS20 Type 8832 Hardware Maintenance Manual and Troubleshooting Guide ...

Page 153: ...tic programs overview 21 starting 22 diagnostic text messages 21 diagnostic tools 20 DIMM See memory module diskette drive problems 79 display problems 81 drive hot swap installing 48 internal installing 37 E electrical input 5 6 electronic emission Class A notice 140 environment 5 environment NEBS 6 error LEDs 24 error log entries 12 viewing 21 error messages diagnostic 21 error symptoms 77 error...

Page 154: ... order of installation 39 specifications 5 6 supported 5 6 39 memory problems 81 microprocessor heat sink 43 installing 41 removal 57 specifications 5 6 microprocessor problems 81 minimum operating requirements 91 monitor problems 81 mouse problems 80 N network connection problems 86 no beep symptoms 68 NOS installation without ServerGuide 15 notes important 138 notices electronic emission 140 FCC...

Page 155: ...age jumper 61 password override switch 15 software problems 85 starting the blade server 9 static electricity 27 static sensitive devices handling 27 stopping the blade server 9 switch power on password override 15 system board connectors 60 LEDs 62 replacement 63 switches and jumpers 61 system shutdown 89 system error LED 24 T temperature errors 87 temperature related system shutdown 89 test log ...

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Page 157: ......

Page 158: ... Part Number 49Y0165 Printed in USA 1P P N 49Y0165 ...