IBM eServer BladeCenter HS40 Type 8839, Installation And User Manual

Page 1: ...n Guide and User s Installation and User s Guide Install and start the blade servers Install addtional applications such as IBM systems management software and IBM ServeRAID programs Server is ready to use Go to the Server Support flowchart to register and profile your server Install options Drives Microprocessors Storage expansion unit Memory I O expansion If the BladeCenter or is not installed i...

Page 2: ...or loose connections and verify that all optional devices you installed are on the ServerProven list You can view the ServerProven list at http www ibm com pc compat Server working properly Problem solved Problem solved Hardware or software problem View support telephone numbers at http www ibm com planetwide View information about IBM support line at or view support telephone numbers at http www ...

Page 3: ...BladeCenter HS40 Type 8839 Installation and User s Guide ERserver ...

Page 4: ...ement of Limited Warranty Z125 4753 07 11 2002 on page 79 and Appendix C Notices on page 95 Third Edition May 2004 Copyright International Business Machines Corporation 2004 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...LEDs 18 Chapter 3 Installing options 21 Installation guidelines 21 System reliability considerations 21 Handling static sensitive devices 21 Removing the blade server from the BladeCenter unit 22 Opening the blade server cover 24 Removing the blade server bezel assembly 24 Installing an IDE drive 25 Installing memory modules 27 Installing an additional microprocessor 29 Installing an I O expansion...

Page 6: ... Solving problems 65 Diagnostic tools overview 65 Beep code descriptions 66 POST error messages 67 ServerGuide problems 67 Troubleshooting charts 68 Memory problems 68 Microprocessor problems 68 Monitor problems 69 Mouse problems 70 Network connection problems 70 Option problems 71 Power problems 71 Service processor problems 72 Light path diagnostics 72 Diagnosing problems using the light path di...

Page 7: ...mpliance statement 98 Australia and New Zealand Class A statement 98 United Kingdom telecommunications safety requirement 98 European Union EMC Directive conformance statement 99 Taiwanese Class A warning statement 99 Chinese Class A warning statement 99 Japanese Voluntary Control Council for Interference VCCI statement 99 Index 101 Contents v ...

Page 8: ...vi BladeCenter HS40 Type 8839 Installation and User s Guide ...

Page 9: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette prod...

Page 10: ...ons of the caution or danger statement in the IBM Safety Information book For example if a caution statement begins with a number 1 translations for that caution statement appear in the IBM Safety Information book under statement 1 Be sure to read all caution and danger statements in this documentation before performing the instructions Read any additional safety information that comes with your s...

Page 11: ...equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installation and configuration procedures v Connect and disconnect cables as described in the following table when installing moving or opening covers on this product or attached...

Page 12: ... DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER ...

Page 13: ... power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Safety xi ...

Page 14: ...Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electrical requirements do not exceed branch circuit protection requirements Refer to the information that is provided with your device for electrical specifications Statement 21 CAUTION Hazardous energy is present when the blade i...

Page 15: ...ed with the Installation and User s Guide are software CDs that help you to configure hardware install device drivers and install the operating system To download the latest device drivers go to the IBM Support Web site at http www ibm com pc support The blade server comes with a limited warranty For information about your warranty see Appendix B IBM Statement of Limited Warranty Z125 4753 07 11 2...

Page 16: ...M Your BladeCenter HS40 blade server will have one of the bezels shown in the following illustration Release levers Release button A set of user labels comes with the blade server When you install the blade server in the BladeCenter unit write identifying information on a label and place the label on the BladeCenter unit bezel The following illustration shows the placement of the label just below ...

Page 17: ...fety Information document v BladeCenter HS40 Type 8839 Hardware Maintenance Manual and Troubleshooting Guide This document contains information to help you solve BladeCenter HS40 problems yourself and it contains information for service technicians v BladeCenter Type 8677 Installation and User s Guide This document contains instructions for setting up and configuring the BladeCenter unit and basic...

Page 18: ...prompt on each blade server enabling the blade servers to be managed from a remote location Additional documentation might be included on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Documentation CD Your server might have features that are not described in the documentation that you received with the server The documentation might be updated occasionally to include information ab...

Page 19: ...sion unit Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 5 9 cm 2 32 inches v Maximum weight 7 0 kg 15 4 lb Integrated functions v Four Gigabit Ethernet controllers v ATI Radeon 7000 video controller v Light path diagnostics v Local service processor v IDE controller v RS 485 interface for communication with the management module v Integrated Baseboard Management Controller v...

Page 20: ... communication with keyboard mouse diskette drive and CD ROM drive2 v Serial over LAN SOL management interface Electrical input v Input power 400 W maximum Predictive Failure Analysis PFA alerts v Microprocessor v Memory v Hard disk drives Environment NEBS v Air temperature Blade server on 5 to 40 C 41 to 104 F Altitude 60 to 1800 m 197 to 6000 ft Blade server on short term 5 to 55 C 23 to 131 F A...

Page 21: ... the English version is displayed Use one of the following procedures to start the Documentation Browser v If Autostart is enabled insert the CD into your CD ROM drive The Documentation Browser starts automatically v If Autostart is disabled or is not enabled for all users use one of the following procedures If you are using a Windows operating system insert the CD into your CD ROM drive and click...

Page 22: ...e description of a potentially hazardous procedure step or situation v Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation What your IBM BladeCenter HS40 Type 8839 offers Your server uses the following features and ...

Page 23: ...blade server supports serial over LAN SOL technology which provides advanced remote management capability It provides the ability to redirect server serial data over a LAN without the use of serial concentrators It also eliminates the need for serial cabling by internally rerouting serial packets over the LAN The SOL feature is accessed through the management module command line interface The SOL ...

Page 24: ...mory v Centrally manage individual or large groups of IBM and non IBM Intel based servers desktop computers workstations and mobile computers on a variety of platforms IBM Director provides a comprehensive entry level workgroup hardware manager Key features include v Advanced self management capabilities for maximum system availability v Multiple operating system platform support including Microso...

Page 25: ... http www ibm com servers eserver xseries systems_management xseries_sm html This Web page presents an overview of IBM Systems Management and IBM Director Major components of the BladeCenter HS40 Type 8839 blade server You must remove the blade server from the BladeCenter unit and remove the blade server cover to see the components The following illustration shows the major components in the Blade...

Page 26: ...sor socket 2 Microprocessor socket 4 Microprocessor socket 1 Flex cable connectors to I O board DIMM socket 8 J9H1 DIMM socket 7 J9G1 DIMM socket 6 J9F1 DIMM socket 5 J9E2 DIMM socket 4 J9E1 DIMM socket 3 J9D1 DIMM socket 2 J9C2 DIMM socket 1 J9B3 DIMM 1 DIMM 2 DIMM 3 DIMM 4 DIMM 5 DIMM 6 DIMM 7 DIMM 8 12 BladeCenter HS40 Type 8839 Installation and User s Guide ...

Page 27: ...ion shows the components on the I O board Flex cable connectors to processor board I O expansion option 2 connectors Blade expansion connector J3A1 J4H1 connector J8H1 connector I O expansion option 1 connectors Battery Chapter 1 Introduction 13 ...

Page 28: ...hows the LEDs on the processor board Microprocessor mismatch error LED DS5H3 Light path diagnostics button SW9J1 Light path diagnostics LED green DS9J1 DIMM 1 error LED DS6C1 DIMM 2 error LED DS6D1 DIMM 3 error LED DS6D2 DIMM 4 error LED DS6E1 DIMM 5 error LED DS6F1 DIMM 6 error LED DS6G1 DIMM 7 error LED DS6G2 DIMM 8 error LED DS6H1 Microprocessor 2 error LED DS5H4 Microprocessor 1 error LED DS5H...

Page 29: ...Primary IDE error LED DS2H1 Secondary IDE error LED DS6H1 Processor board error LED DS8A2 Board error DS7A2 Light path diagnostics button S8A1 NMI error LED DS7A3 Temperature error LED DS7A4 I O board error LED DS7A1 Light path diagnostics LED green DS8A1 Chapter 1 Introduction 15 ...

Page 30: ...lear 3 through 5 Off Reserved Jumpers When the BIOS code page jumper J1E2 is moved from pins 1 and 2 to pins 2 and 3 you can start the blade server from a backup BIOS page The default position is pins 1 and 2 See the blade server Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Documentation CD for more information Note If you s...

Page 31: ... to do so v You can turn on the blade server remotely by means of the service processor in the BladeCenter management module v If your operating system supports the Wake on LAN feature and the blade server power on LED is flashing slowly the Wake on LAN feature can turn on the blade server under the following conditions The Wake on LAN feature has not been disabled through the management module We...

Page 32: ...r on LED CD diskette USB select button CD Keyboard mouse video select button Power control button CD diskette USB select button Press this button to associate the CD ROM drive diskette drive and USB port with this blade server The LED on this button flashes while the request is being processed then is steady when the ownership of the CD ROM drive diskette drive and USB port has been transferred to...

Page 33: ...ch keyboard mouse video control between blade servers NumLock NumLock blade server number Enter where blade server number is the two digit number for the blade bay in which the blade server is installed A blade server that occupies more than one blade bay is identified by the lowest bay number that it occupies If you install the Microsoft Windows 2000 operating system on the blade server while it ...

Page 34: ...ff through the BladeCenter management module Web interface or through the IBM Director Console Information LED When this LED is lit it indicates that a noncritical event has occurred The information LED can be turned off through the BladeCenter management module Web interface or through the IBM Director Console Blade error LED When this amber LED is lit it indicates that a system error has occurre...

Page 35: ...ents See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the component v For a list of supported options for your blade server go to http www ibm com pc compat System reliability considerations To help ensure proper cooling and system reliability make sure that each microprocessor so...

Page 36: ...t setting it down If it is necessary to set the device down place it in its static protective package Do not place the device on your blade server cover or on a metal table v Take additional care when handling devices during cold weather Heating reduces indoor humidity and increases static electricity Removing the blade server from the BladeCenter unit The following illustration shows how to remov...

Page 37: ...urn off the blade server See Controls and LEDs on page 18 for more information about the location of the power control button Attention Wait at least 30 seconds until the drives stop spinning before proceeding to the next step 2 Open the two release levers as shown in the illustration The blade server moves out of the bay approximately 0 6 cm 0 25 inch Note You must remove the bezel assembly from ...

Page 38: ...pen as shown in the illustration 4 Lay the cover flat or lift it from the blade server Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server Removing the blade server bezel assembly To install certain options you must first remove the blade server bezel assembly Complete the followin...

Page 39: ...e server has two connectors on the I O board for installing an optional 2 5 inch HS20 IDE Hard Disk Drive or BladeCenter Flash Disk Drive Each IDE connector is on a separate bus Some models might come with at least one hard disk drive or one flash drive already installed Note In this document both types of drives are referred to as IDE drives Each IDE connector is on a separate bus Depending on yo...

Page 40: ... Do not install an IDE drive into IDE connector 2 if you intend to also install an optional I O expansion card The I O expansion card occupies the same area as the second IDE drive 1 Read the safety information beginning on page vii and Installation guidelines on page 21 2 Shut down the operating system turn off the blade server and remove the blade server from the BladeCenter unit See Removing th...

Page 41: ...pported for your blade server are 256 MB 512 MB 1 GB and 2 GB Your blade server supports a minimum of 512 MB and a maximum of 16 GB v You might have to enable large memory support for your operating system to access all of the memory that is installed in your blade server See the documentation for your operating system for information v Your blade server comes with two or more DIMMs installed in p...

Page 42: ...ns 3 Carefully lay the blade server on a flat static protective surface 4 Open the blade server cover see Opening the blade server cover on page 24 for instructions and lift it off the blade server 5 Press the I O tray release and rotate the I O board tray open as shown in the illustration The I O tray is hinged and will support itself in the open position 6 Locate the DIMM connectors on the proce...

Page 43: ... systems and application programs can distribute the processing load between the microprocessors To use SMP obtain an SMP capable operating system For a list of supported operating systems and other options go to http www ibm com pc compat Attention To ensure proper server operation when you install an additional microprocessor use microprocessors that have the same cache size and type and the sam...

Page 44: ...ocessors 6 Locate the microprocessor socket on the processor board See Processor board components on page 12 for numbering order of processors Note Processors must be installed in order starting with microprocessor 1 then microprocessors 2 3 and 4 7 Using a 2 Phillips screwdriver loosen the captive screw on the heat sink retention mechanism and rotate the mechanism up 8 Remove the microprocessor h...

Page 45: ...the microprocessor in the socket Failure to do so might result in permanent damage to the microprocessor microprocessor socket and processor board Lever closed Lever fully open or Lever closed Lever fully open d Center the microprocessor over the microprocessor socket Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microp...

Page 46: ... heat sink on top of the microprocessor Press firmly on the heat sink 11 Lower the retention mechanism then screw down the captive mounting screw using a 2 Phillips screwdriver Do not overtighten the screw If you are using a torque wrench tighten the screws to 8 5 to 13 Newton meters Nm 6 3 to 9 6 foot pounds Attention To help ensure proper cooling and system reliability the air baffle must be cor...

Page 47: ...ru module Because pass thru modules are compatible with a variety of I O expansion cards installing two pass thru modules would allow use of several different types of compatible I O expansion cards within the same BladeCenter unit Important Installation of an I O expansion card requires removing the IDE drive installed in IDE connector 2 The I O expansion card occupies the same space as this IDE ...

Page 48: ...ector J8H1 or connector J4H1 if you are installing an I O expansion card in I O expansion location 2 that secure the I O board to the unit as shown in the illustration 6 Install the I O expansion card a Install the I O expansion card tray Secure the tray to the I O board with the four screws from the option kit as shown in the illustration b Orient the I O expansion card as shown in the illustrati...

Page 49: ...nal expansion unit Installing a SCSI storage expansion unit Attention You must install a SCSI storage expansion unit that is specified for use with the BladeCenter HS40 Type 8839 blade server Two types of SCSI storage expansion unit are available for BladeCenter products only one of which is compatible with the BladeCenter HS40 Type 8839 blade server See the ServerProven list at http www ibm com p...

Page 50: ...he illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter Type 8677 unit These illustrations might differ slightly from your hardware 1 Read the safety information beginning on page vii and Installation guidelines on page 21 2 Shut down the operating system turn off the blade server and remove the blade server from the BladeCenter u...

Page 51: ...rocessor 2 is positioned and pushed down so that both heat sink captive mounting screws are through the holes in the air baffle Air baffle Microprocessor 1 and 4 heat sink captive mounting screws 8 Install the SCSI storage expansion unit Chapter 3 Installing options 37 ...

Page 52: ...ion No shield Shield Use SCSI storage expansion unit with no shield Do not use SCSI storage expansion with shield a Orient the storage expansion unit as shown in the following illustration Cover pins SCSI storage expansion unit Air baffle b Lower the storage expansion unit so that the slots at the rear slide down onto the cover pins at the rear of the blade server 38 BladeCenter HS40 Type 8839 Ins...

Page 53: ...blade and expansion unit into three adjacent BladeCenter unit bays Note When any blade server or option is in blade bay 7 through 14 in the BladeCenter unit or blade bay 5 through 8 in the BladeCenter T unit power modules must be present in all four power bays 10 Turn on the blade server 11 If you have not already done so install the LSI SCSI device drivers for your operating system LSI device dri...

Page 54: ...able the SCSI controller in the storage expansion unit See the documentation that comes with the storage expansion unit for information about configuring the storage expansion unit and SCSI hard disk drives Installing a SCSI hot swap hard disk drive If you have installed a SCSI storage expansion unit on the blade server you can install up to two SCSI hot swap hard disk drives in the bays in the ex...

Page 55: ... drive b Align the hard disk drive assembly with the guide rails in the bay c Gently push the hard disk drive assembly into the bay until the drive stops d Push the tray handle to the closed locked position e Check the hard disk drive LEDs to make sure that the hard disk drive is operating correctly v If the amber hard disk drive status LED for a hard disk drive is lit continuously that hard disk ...

Page 56: ...e assembly from the bay 5 Within 1 minute install the replacement hard disk drive in the hot swap bay see Installing a SCSI hot swap hard disk drive on page 40 for instructions Replacing the battery IBM has designed this product with your safety in mind The lithium battery must be handled correctly to avoid possible danger If you replace the battery you must adhere to the following instructions No...

Page 57: ...ore than 100 C 212 F v Repair or disassemble Dispose of the battery as required by local ordinances or regulations Complete the following steps to replace the battery 1 Read the safety information beginning on page vii and Installation guidelines on page 21 2 Follow any special handling and installation instructions supplied with the battery 3 Turn off the blade server and remove the blade from th...

Page 58: ... 9 Reinsert the blade server into the bay in the BladeCenter unit 10 Turn on the blade server 11 Start the blade server Configuration Setup Utility program and set configuration parameters as needed see Using the Configuration Setup Utility program on page 51 for information Completing the installation To complete the installation perform the following tasks Instructions for each task are in the f...

Page 59: ...es you will not be able to install the bezel assembly which contains an air filter for the BladeCenter T unit If you require an air filter a filter must be provided on the rack 5 For certain options run the blade server Configuration Setup Utility program see Updating your blade server configuration on page 50 Note If you have just connected the power cords of your BladeCenter unit to electrical o...

Page 60: ...tection The following illustration shows how to close the blade server cover Blade cover Cover pins Air baffle Complete the following steps to close the blade server cover 1 Read the safety information beginning on page vii and Installation guidelines on page 21 2 If you removed the blade bezel assembly replace it now See Installing the blade server bezel assembly on page 45 for instructions 3 Bef...

Page 61: ...to the cover pins at the rear of the blade server as shown in the illustration 6 Pivot the cover to the closed position as shown in the illustration until it clicks into place Installing the blade server in the BladeCenter unit Note The illustrations used in this procedure depict the installation process on a BladeCenter HS40 blade server in a BladeCenter Type 8677 unit These illustrations might d...

Page 62: ... through 8 in the BladeCenter T unit power modules must be present in all four power bays Attention To help ensure proper cooling performance and system reliability make sure that each of the blade bays on the front of the BladeCenter unit has a blade server expansion unit or filler blade installed Do not operate the BladeCenter unit for more than 1 minute or the BladeCenter T unit for more than 2...

Page 63: ...einstall the bezel assembly on the BladeCenter T unit after you have finished installing the blade servers see the BladeCenter T Types 8720 and 8730 Installation and User s Guide for detailed instructions about reinstalling the bezel assembly However if you installed an option such as a PCI I O Expansion Unit with PCI adapters that require cables you will not be able to install the bezel assembly ...

Page 64: ...ssor or if your blade server comes with one microprocessor and you have installed additional microprocessors your blade server might be able to operate as an SMP server You might need to upgrade the operating system to support SMP For more information see Chapter 5 Installing the operating system on page 63 and your operating system documentation Input output connectors and devices The input outpu...

Page 65: ...nt utility program on page 56 The following product is available for purchase v IBM Remote Deployment Manager RDM Version 4 11 Update 3 or later You can use the IBM RDM Version 4 11 Update 3 or later to install a BIOS code update onto the blade server For information about using this product see Using RDM Version 4 11 Update 3 or later on page 64 To determine if your operating system supports the ...

Page 66: ...lt setting for the Ethernet controller If you disable a device it cannot be configured and the operating system will not be able to detect it this is equivalent to disconnecting the device If you disable the Ethernet controller the blade server will have no Ethernet capability Remote Console Redirection Select this choice to enable serial over LAN SOL and to set remote console communication parame...

Page 67: ... DIMMs must be installed in the blade server that adhere to the special requirements described in Installing memory modules on page 27 CPU Options Select this choice to enable or disable hyper threading and adjust microprocessor performance settings If enabled hyper threading will only be active if it is supported by your operating system PCI Bus Control Select this choice to view and configure th...

Page 68: ... Utility program and change the power on password the next time the server is turned on Move the switch back to the previous position after the password is changed See Switches and jumpers on page 16 for the location of switch block 2 Using the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD includes an easy to use setup and installation program that is designed for...

Page 69: ...alled hardware options and provides updated device drivers for most adapters and devices v Provides diskette free installation for supported Windows operating systems v Includes an online readme file with links to tips for your hardware and operating system installation Setup and configuration overview When you use the ServerGuide Setup and Installation CD you do not need setup diskettes You can u...

Page 70: ...rdware and you decide not to use the ServerGuide program to install your operating system complete the following steps to download the latest operating system installation instructions from the IBM Support Web page 1 Go to http www ibm com pc support 2 In the Download section click Downloads drivers 3 On the Downloads and drivers page in the Brand field select Servers 4 In the Family field select ...

Page 71: ... and access to critical server settings v Around the clock access to the blade server even if the server is turned off At some time you might need to flash the service processor to apply the latest firmware Download the latest firmware for your blade server service processor from the IBM Support Web site at http www ibm com pc support Use the BladeCenter management module Web interface to flash th...

Page 72: ...ary link is restored the Ethernet traffic switches back to the primary Ethernet controller See your operating system device driver documentation for information about configuring for failover Important To support failover on the blade server Ethernet controllers the Ethernet switch modules in the BladeCenter unit must have identical configurations Blade server Ethernet controller enumeration The e...

Page 73: ...roven list at http www ibm com pc compat For your blade server you must configure IDE RAID in the following areas v In BIOS using the Configuration Setup Utility program and the MegaRAID IDE Setup Utility program which is part of the firmware in your server v In your operating system using the operating system configuration tools and the MegaRAID IDEal Software RAID utility Important You must crea...

Page 74: ...e type of RAID array you are setting up You can also manually configure the RAID array F4 using the MegaRAID IDE Setup Utility program however your blade server supports only RAID level 0 stripe or RAID level 1 mirror Attempting to manually configure any other type of RAID array will cause an error c Select Initialize Array then press Enter Using the Spacebar select the logical drives that will be...

Page 75: ...n 4 Press F10 to save the changes and exit the MegaRAID IDE Setup Utility program The blade server restarts automatically Status messages that are displayed during restart indicate status of the RAID array 5 Complete the following steps to disable IDE RAID in BIOS using the Configuration Setup Utility program a Restart the blade server and watch the monitor screen b When the message Press F1 for C...

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Page 77: ...te drive The BladeCenter unit uses USB for internal communication with these devices Note Unless otherwise stated references to the BladeCenter unit also apply to the BladeCenter T unit 2 Some operating systems such as Red Hat Enterprise Linux allow you to select the type of mouse that is being used If you are offered this choice select USB instead of PS 2 Although the mouse is a PS 2 style device...

Page 78: ...e instructions in the documentation that comes with the RDM program To determine if your operating system supports the RDM program or for updated information about RDM and information about purchasing the software go to http www ibm com pc ww eserver xseries systems_management index html Downloading installation instructions Complete the following steps to download the installation instructions 1 ...

Page 79: ...cumentation CD or the IBM BladeCenter T Documentation CD that comes with your blade server for more information v Troubleshooting charts These charts list problem symptoms and steps to correct the problems See the Troubleshooting charts on page 68 for more information v Diagnostic programs and error messages Real Time Diagnostics tests the major components of your BladeCenter Unit including the ma...

Page 80: ...at they are installed correctly 2 Turn off the blade server then restart the blade server If the problem remains call for service 7 short and 1 long System memory error Call for service Table 4 BMC beep code descriptions Beep code Descriptions of the BMC beep codes 1 5 1 1 Microprocessor error Complete the following steps if this problem occurs 1 Make sure that the microprocessors are installed co...

Page 81: ...ted by your blade server and that they are installed correctly Keyboard interface error 004C Keyboard and keyboard controller v Make sure that the keyboard mouse video select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared BladeCenter keyboard v Make sure that the keyboard cable is connected to the BladeCenter unit and that nothing is ...

Page 82: ...g charts run the diagnostic programs If you have run the diagnostic test programs or if running the tests does not reveal the problem call for service Memory problems Symptom Suggested action The amount of system memory displayed is less than the amount of physical memory installed Make sure that v The memory modules are seated correctly v You have installed the correct type of memory v If you cha...

Page 83: ... sound during POST followed by a blank monitor screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is enabled its default setting you must restart the server three times to force the BIOS to reset the configuration settings to the default configuration the memory connector or bank of connectors enabled If the problem remains call fo...

Page 84: ...ction One or more blade servers are unable to communicate with the network Make sure that v The switch modules for the network interface being used are installed in the correct BladeCenter bays and are configured and operating correctly See the IBM Eserver BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD or the IBM BladeCenter T Ty...

Page 85: ...unit is in blade bay 7 through 14 in the BladeCenter unit and blade bay 5 through 8 in the BladeCenter T unit power modules are in all four power bays d The power on LED on the blade server control panel is flashing slowly v If the power LED is flashing rapidly and continues to do so the blade server is not communicating with the management module reseat the blade server and go to step 3 v If the ...

Page 86: ...problems using the light path diagnostics To locate the component that caused the error locate the lit error LED on that component The following illustration shows the LEDs on the processor board Microprocessor mismatch error LED DS5H3 Light path diagnostics button SW9J1 Light path diagnostics LED green DS9J1 DIMM 1 error LED DS6C1 DIMM 2 error LED DS6D1 DIMM 3 error LED DS6D2 DIMM 4 error LED DS6...

Page 87: ...er from the blade server see Opening the blade server cover on page 24 5 Press and hold the light path diagnostics button on the I O board to relight the I O board LEDs that were lit before you removed the blade server from the BladeCenter unit The LEDs will remain lit for as long as you press the button to a maximum of 25 seconds 6 Press the I O tray release and rotate the I O tray open The I O t...

Page 88: ...tic LED and you should check the system error log in the BladeCenter management module for information about the error Table 7 I O board light path diagnostics LEDs LED Problem Action Light path diagnostics LED green If this green LED does not light when you press and hold the light path diagnostics button on the I O board there might be no power available to light the LED Replace the blade server...

Page 89: ...vailable to light the LED Replace the blade server cover and reinsert the blade server in a powered BladeCenter unit then after the blade server has been in the BladeCenter unit for several minutes remove it and try to light the light path diagnostics LED If the problem remains have the blade server serviced Processor x error where x is the number of the microprocessor that has an error The microp...

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Page 91: ... your system also describes the diagnostic tests that you can perform Most Eserver systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using the documentation Information about your IBM Eserver system and prei...

Page 92: ...M services go to http www ibm com services or go to http www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller if your reseller is authorized by IBM to provide warranty service Go to http www ibm com planetwide...

Page 93: ...he removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM specifies otherwise these warranties apply only in the country or region in which you purchased the Machine THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO...

Page 94: ...from an IBM Internet Web site or from other electronic media and following the instructions that IBM provides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive and other easily replaceable parts IBM will ship these parts to you for replacement by you If the Machine does not function as warranted during the warranty period and you...

Page 95: ...nsit in those cases where IBM is responsible for the transportation charges Neither IBM nor your reseller are responsible for any of your confidential proprietary or personal information contained in a Machine which you return to IBM for any reason You should remove all such information from the Machine prior to its return Circumstances may arise where because of a default on IBM s part or other l...

Page 96: ... and obligations are subject to the courts of the country in which you acquired the Machine Part 2 Country unique Terms AMERICAS ARGENTINA Governing Law The following is added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires BRAZIL Governing Law The following is added aft...

Page 97: ...e goods are of a kind ordinarily acquired for personal domestic or household use or consumption then none of the limitations in this paragraph apply Governing Law The following replaces laws of the country in which you acquired the Machine in the first sentence laws of the State or Territory CAMBODIA LAOS AND VIETNAM Governing Law The following replaces laws of the country in which you acquired th...

Page 98: ...s added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Bangalore India in accordance with the laws of India then in effect The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of...

Page 99: ...AMAGES MORAL INCIDENTAL OR INDIRECT DAMAGES FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES OR Arbitration The following is added under this heading Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally settled by arbitration which shall be held in Metro Manila Philippines in accordance with the laws of the Philippines then in effect The arbitration award shall b...

Page 100: ... or Ukraine you may obtain warranty service for that Machine in any of those countries from either 1 an IBM reseller approved to perform warranty service or 2 from IBM If you purchase a Machine in a Middle Eastern or African country you may obtain warranty service for that Machine from the IBM entity within the country of purchase if that IBM entity provides warranty service in that country or fro...

Page 101: ...r registered office and or commercial site location only are competent 4 in France Algeria Benin Burkina Faso Cameroon Cape Verde Central African Republic Chad Comoros Congo Republic Djibouti Democratic Republic of Congo Equatorial Guinea French Guiana French Polynesia Gabon Gambia Guinea Guinea Bissau Ivory Coast Lebanon Madagascar Mali Mauritania Mauritius Mayotte Morocco New Caledonia Niger Reu...

Page 102: ...elsinki will appoint the chairman EUROPEAN UNION EU THE FOLLOWING TERMS APPLY TO ALL EU COUNTRIES Consumers have legal rights under applicable national legislation governing the sale of consumer goods Such rights are not affected by the warranties provided in this Statement of Limited Warranty How to Obtain Warranty Service The following is added to this section To obtain warranty service from IBM...

Page 103: ...Internal Code LIC The above limitation shall not apply to damages for bodily injuries including death and damages to real property and tangible personal property for which IBM is legally liable 2 UNDER NO CIRCUMSTANCES IS IBM ITS SUPPLIERS OR RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONO...

Page 104: ...d Internal Code LIC Applicability of suppliers and resellers unchanged FRANCE Limitation of Liability The following replaces the second sentence of the first paragraph of this section In such instances regardless of the basis on which you are entitled to claim damages from IBM IBM is liable for no more than items 1 and 2 unchanged GERMANY What this Warranty Covers The following replaces the first ...

Page 105: ...ction Except as expressly provided in these terms and conditions all statutory conditions including all warranties implied but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded Limitation of Liability The following replaces the terms of this section in its entirety For t...

Page 106: ...laim from IBM UNITED KINGDOM Limitation of Liability The following replaces the terms of this section in its entirety For the purposes of this section a Default means any act statement omission or negligence on the part of IBM in connection with or in relation to the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you whether in contract or tort A ...

Page 107: ...Warranty Service Worldwide 3 years 1 and 2 See Types of Warranty Service for the legend and explanations of warranty service types A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for 1 parts and labor during the first year of the warranty period and 2 parts only on an exchange basis in the second and third years of the warranty peri...

Page 108: ...pecifies otherwise the failing Machine suitably packaged to a location IBM designates After IBM has repaired or exchanged the Machine IBM will make it available for your collection or for Mail in Service IBM will return it to you at IBM s expense unless IBM specifies otherwise You are responsible for the subsequent installation and verification of the Machine This type of service is called ThinkPa...

Page 109: ...OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodica...

Page 110: ...tates other countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both Red Hat the Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries UNIX is a registered trademark of The Open Group in the United States and oth...

Page 111: ... functionality Product recycling and disposal This unit contains materials such as circuit boards cables electromagnetic compatibility gaskets and connectors which may contain lead and copper beryllium alloys that require special handling and disposal at end of life Before this unit is disposed of these materials must be removed and recycled or discarded according to applicable regulations IBM off...

Page 112: ...han recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interfer...

Page 113: ...has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this produc...

Page 114: ...100 BladeCenter HS40 Type 8839 Installation and User s Guide ...

Page 115: ...disable Ethernet 52 Ethernet 57 SCSI 36 40 controller enumeration 58 cover closing 46 removing 24 D danger statements 8 diagnostic tools 65 DIMM See memory module documentation CDs 7 drive hot swap installing 40 41 internal installing 25 E EFI 52 electrical input 5 6 electronic emission Class A notice 98 Enterprise X Architecture technology 8 environment 5 environment NEBS 6 error messages POST 67...

Page 116: ...oblem 68 specifications 5 6 N NOS installation with ServerGuide 55 without ServerGuide 56 notes 8 notes important 96 notices electronic emission 98 notices continued FCC Class A 98 notices and statements 8 O online documentation 4 operating system install using RDM 64 installing 63 option installing 21 problems 71 order of installation memory modules 27 P password override switch 54 power on 54 po...

Page 117: ...tatic electricity 21 static sensitive devices handling 21 stopping the blade server 17 switch power on password override 54 symmetric multiprocessing 9 system board LEDs 12 system reliability 21 systems management 10 T thermal material heat sink 32 trademarks 96 troubleshooting 65 charts 68 turning off the blade server 17 turning on the blade server 17 U United States electronic emission Class A n...

Page 118: ...104 BladeCenter HS40 Type 8839 Installation and User s Guide ...

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Page 120: ... Part Number 90P3102 Printed in USA 1P P N 90P3102 ...