v
Service Center Telephone Number is the number of the service center computer.
The service center usually includes a computer that takes calls from servers with
call-out capability. This computer is referred to as the
″
catcher.
″
The catcher expects
messages in a specific format to which the service processor conforms.
For more information about the format and catcher computers, refer to the README
file in the AIX
/usr/samples/syscatch
directory. Contact your service provider for the
correct service center telephone number to enter. Until you have that number, leave
this field unassigned.
v
Customer Administration Center Telephone Number is the number of the System
Administration Center computer (catcher) that receives problem calls from servers.
Contact your system administrator for the correct telephone number to enter here.
Until you have that number, leave this field unassigned.
v
Digital Pager Telephone Number is the number for a numeric pager carried by
someone who responds to problem calls from your server. Contact your
administration center representative for the correct telephone number to enter. For
test purposes, use a test number, which you can change later (see the note on page
52).
Note: If the system is running in partition mode, call-out is disabled. However, if the
system is booted in full system partition mode, at least one of the preceding
three telephone numbers must be assigned in order for the call-out test to
complete successfully.
v
Customer Voice Telephone Number is the telephone number of a phone near the
server or answered by someone responsible for the server. This is the telephone
number left on the pager for callback. For test purposes, use a test number, which
you can change later.
v
Customer System Telephone Number is the telephone number to which your
server’s modem is connected. The service or administrative center representatives
need this number to make direct contact with your server for problem investigation.
This is also referred to as the
call-in phone number.
Chapter 3. Using the Service Processor
41
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