26
IBM xSeries 350: Installation Guide
Troubleshooting chart
Notes:
1.
See the "Solving problems" section of the User’s Reference on the xSeries
Documentation CD for more detailed troubleshooting charts.
2.
If you cannot find the problem in the troubleshooting charts, run the diagnostic
programs. If you have run the diagnostic test programs, or if running the tests
does not reveal the problem, call for service.
Setup
Suggested action
Setup and Installation CD will not
start.
•
Ensure that the system is a supported server with a startable (bootable)
CD-ROM drive.
•
If the startup (boot) sequence settings have been altered, be sure the CD-
ROM is first in the boot sequence.
•
If more than one CD-ROM drive is installed, ensure that only one drive is
set as the primary drive. Start the CD from the primary drive.
ServeRAID program cannot view all
installed drives - or - cannot install
NOS.
•
Ensure that there are no duplicate SCSI IDs or IRQ assignments.
•
Ensure that the hard disk drive is connected properly.
The Operating System Installation
program continuously loops.
Free up more space on the hard disk.
ServerGuide will not start your NOS
CD.
Ensure that the NOS CD you have is supported by ServerGuide. See the Setup
and Installation CD label for a list of NOS versions supported.
Cannot install NOS - option is grayed
out.
Either there is no logical drive defined (ServeRAID systems) or the
ServerGuide System Partition is not present. Run the ServeRAID setup and
configuration program and ensure that setup is complete.
System Updates and Applications CD
Suggested action
Get "time out" or "Unknown host"
errors
Ensure that you have access to the Internet through FTP directly.
Summary of Contents for eserver xSeries 350
Page 3: ...IBM IBM xSeries 350 Installation Guide SC21 P902 50...
Page 6: ...iv IBM xSeries 350 Installation Guide...
Page 28: ...16 IBM xSeries 350 Installation Guide...
Page 32: ...20 IBM xSeries 350 Installation Guide...
Page 42: ...30 IBM xSeries 350 Installation Guide...
Page 58: ...46 IBM xSeries 350 Installation Guide...
Page 60: ...48 IBM xSeries 350 Installation Guide...
Page 61: ......
Page 62: ...IBM Part Number 21P9025 Printed in the United States of America 21P9 25...