IBM eserver xSeries 440, Troubleshooting Manual

Page 1: ...Troubleshooting Guide xSeries 440 Type 8687...

Page 2: ......

Page 3: ...IBM xSeries 440 Troubleshooting Guide SC59 P651 50...

Page 4: ...e general information in Appendix A Notices on page 51 Second Edition July 2002 Copyright International Business Machines Corporation 2002 All rights reserved US Government Users Restricted Rights Use...

Page 5: ...agnostics panel 27 Light Path Diagnostics table 27 ServerGuide problems 30 Small computer system interface SCSI messages 31 Diagnostic programs and error messages 32 Text messages 32 Starting the diag...

Page 6: ...Class A statement 54 United Kingdom telecommunications safety requirement 54 European Union EMC Directive conformance statement 54 Taiwanese Class A warning statement 54 Japanese Voluntary Control Cou...

Page 7: ...uin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Pr...

Page 8: ...o not connect or disconnect any cables or perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electr...

Page 9: ...l ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing th...

Page 10: ...n on the device and the power switch on the power sup ply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical cur...

Page 11: ...t that has the following label attached Hazardous voltage current and energy levels are present inside any compo nent that has this label attached There are no serviceable parts inside these component...

Page 12: ...x xSeries 440 Troubleshooting Guide...

Page 13: ...This publication is also provided in PDF format on the IBM xSeries Documentation CD Safety Book This multilingual publication is provided in PDF format on the IBM xSeries Docu mentation CD It contains...

Page 14: ...logy System error light When this amber light is on it indicates a system error has occurred Information light When this amber light is on it indicates information about a system error has been placed...

Page 15: ...ject button Push this button to release a diskette from the drive Diskette drive activity light When this light is on it indicates that the diskette drive is in use Power supply latch This latch is us...

Page 16: ...of ports and indicators located on the back of the server are used for system management information and control External power connector This connector is not supported on this server Error LED This...

Page 17: ...n when there is an active link connection on the Gigabit Ethernet controller for Ethernet port 1 Gigabit Ethernet port Gigabit Ethernet Signal cables are connected to the Gigabit Ethernet port This po...

Page 18: ...nt adapter is initializing therefore the power control button does not respond If the server is turned on and a power failure occurs the server will restart auto matically when power is restored If ac...

Page 19: ...move all electrical current from the device ensure that all power cords are disconnected from the power source 3 Press the power control button on the front of the server This will put the server in S...

Page 20: ...down of the operating system if this feature is supported by your operating sys tem The server can be placed in Standby mode from the Remote Supervisor Adapter user interface Complete the following st...

Page 21: ...R A IR F LO W R E P LA C E FA N W IT H IN 2 M IN U T E S F R O N T O F B O X N O T E F O R P R O P E R A IR F LO W R E P LA C E FA N W IT H IN 2 M IN U T E S F R O N T O F B O X EMC Shield For single...

Page 22: ...plane This center plane is used to connect the power and signal paths for the SMP Expansion Module I O board and the Remote Supervisor Adapter Lightpath Power Power Power VRM Thumbscrews SCSI power I...

Page 23: ...Chapter 1 Introduction 11 SMP Expansion Module connectors and lights The following illustrations identify the connectors switches and lights on the SMP Expansion Module...

Page 24: ...cessor 2 VRM error LED Microprocessor 3 VRM error LED Microprocessor 3 error LED Microprocessor 1 error LED Microprocessor 1 VRM error LED VRM error LED DIMM error LED 16X SMP Expansion Module board e...

Page 25: ...lustration identifies the internal connectors and LEDs on the PCI X pla nar This planar enables you to install adapters into the server PCI X slot 1 66 MHz PCI X slot 2 66 MHz PCI X slot 3 100 MHz PCI...

Page 26: ...owing illustration identifies the connectors and lights on the Remote Supervi sor Adapter Power Reset connector Media bays connector Fans 1 and 2 connectors Fan 4 connector Fan 3 connector I O VRM SCS...

Page 27: ...of your server See Diagnostic programs and error messages on page 32 for more information Light Path Diagnostics feature Use the Light Path Diagnostics feature to identify system errors quickly Troub...

Page 28: ...blem and the action to take Flash the latest levels of BIOS service processor diagnostics and RAID code You can download this code at http www ibm com pc support No No Software Yes Yes Yes Hardware Ch...

Page 29: ...ccurs after your server completes POST call for service Continuous beep Your startup boot microprocessor has failed or your system board or speaker subsystem might contain a failing component If the s...

Page 30: ...erver Ensure that the monitor is connected to the server If the problem persists replace the monitor Two long and two short beeps POST does not support the optional video adapter This beep combination...

Page 31: ...t has failed 3 1 2 Interval timer channel 2 test has failed 3 1 3 RAM test has failed above address hex 0FFFF 3 1 4 Time of Day clock test has failed 3 2 1 Serial port test has failed 3 2 2 Parallel p...

Page 32: ...all for service 161 The real time clock battery has failed Note Replace the battery yourself or call for service You can use the server until you replace the battery However you must run the Configura...

Page 33: ...he drive startup sequence Note From the Configuration Setup Utility program main menu select Start Options then follow the instructions on the screen If this information cannot be restored call for se...

Page 34: ...g displayed during startup Running the diagnostic tests can isolate the server component that failed but you must have your system serviced If the error message remains call for service Note If you ju...

Page 35: ...to share an interrupt 1962 No valid startup devices were found The system cannot find the startup drive or operating system Note Be sure that the drive you want to start from is in the startup sequenc...

Page 36: ...e POST error message remains call for service 00012000 Processor machine check Note 1 Update the system BIOS code 2 If the problem persists replace the microprocessor 0001950n Processor n is not funct...

Page 37: ...ter reinstall and retest the adapter If the adapter fails replace it If you cannot isolate and correct the problem call for service 00180700 xxxxyyyy planar PCI device does not respond or disabled by...

Page 38: ...located inside the Light Path Diagnostics drawer located on the front right of the server To access the Light Path Diagnostic panel press on the front of the Light Path Diagnostics drawer the Light P...

Page 39: ...time the circuit that powers the lights is exhausted 3 Close the server cover then reinstall the server in the rack and connect all external cables Light Path Diagnostics panel The following illustra...

Page 40: ...ng fan can also cause the TEMP light to be on Check the lights on the fans and replace the indicated fan SP The service processor has failed Remove ac power from the server and then restart the server...

Page 41: ...nnot isolate the failing adapter from the information in the error log try to determine the failing adapter by removing one adapter at a time from the failing PCI X bus and restarting the server after...

Page 42: ...is set as the primary drive Start the CD from the primary drive ServeRAID program cannot view all installed drives or cannot install NOS Ensure that there are no duplicate SCSI IDs or IRQ assignments...

Page 43: ...e A defective cable To solve the problem verify that The external SCSI devices are turned on External SCSI devices must be turned on before the server The cables for all external SCSI devices are conn...

Page 44: ...three digit function code that indicates the function being tested when the error occurred For example function code 089 is for the microprocessor ttt is the three digit failure code that indicates th...

Page 45: ...or Basic from the top of the screen 4 Select the test you want to run from the list that appears then follow the instructions on the screen Notes a If the server stops during testing and you cannot co...

Page 46: ...grams Note Not all messages in this table apply to your server Important If diagnostic error messages appear that are not listed in the following tables call for service Code Function Result Descripti...

Page 47: ...Run the ServeRAID Configuration Utility If the problem persists call for service On system board adapter drive configuration error Logical drive on system board adapter Adapter in slot n memory alloc...

Page 48: ...sor in socket id xyz is defective where xyz identifies the microprocessor that is causing the error message Replace the microprocessor If the problem persists call for service Test setup error Applica...

Page 49: ...or s See System Error Log for details from both SERVPROC and DIAGS messages I2C Busses xyz bad or devices on these busses are functioning incorrectly where xyz identifies the busses that are causing t...

Page 50: ...stem memory Aborted Test setup error Corrupt BIOS code in ROM If your server does not have the latest level BIOS code installed update the BIOS code to the latest level If the problem persists call fo...

Page 51: ...identifies the microprocessor that is causing the error message Failed Microprocessor in socket ID xyz where xyz identifies the microprocessor that is causing the error message 1 Reseat the identified...

Page 52: ...o the information provided with the tape drive If the problem persists call for service Note The push button test is applicable only to SCSI tape drives that have a push button The Self diagnostic fai...

Page 53: ...being displayed during startup If the problem persists call for service 302 Mouse Failed On system board pointing device test failed Replace the pointing device If the problem persists call for servic...

Page 54: ...S code 415 Analog digital modem Not applicable No modem was detected 1 Verify that the modem is properly attached to the server 2 If the problem remains replace the modem If the problem persists call...

Page 55: ...ompted to choose a language select a language from 0 to 7 and press Enter to accept your choice 10 Do not restart your system at this time 11 Remove the BIOS flash diskette from the diskette drive 12...

Page 56: ...e server For more information see your SCSI and expansion enclosure documentation The SCSI expansion enclosure used to work but does not work now Hard disk drive problems 1 Remove the first drive not...

Page 57: ...The startup boot microprocessor is not working properly Verify that the startup microprocessor is seated properly If it is replace the startup microprocessor If the problem remains call for service T...

Page 58: ...ice Wrong characters appear on the screen If the wrong language is displayed update the BIOS code with the correct language If the problem remains call for service Option problems Verify that 1 The op...

Page 59: ...If the problem remains or if you are using an ACPI aware operating system call for service Software problem To determine if problems are caused by the software verify that 1 Your server has the minim...

Page 60: ...t controller is also assigned to another device in the Configuration Setup Utility program Although interrupt sharing is allowed for PCI devices some devices do not function well when they share an in...

Page 61: ...ta tion systems operating systems and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see t...

Page 62: ...olve problems Participating in IBM discussion forums Setting up e mail notification of technical updates about your products Software service and support Through IBM Support Line you can get telephone...

Page 63: ...ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some jurisdictions do not allow disclaime...

Page 64: ...ates other countries or both UNIX is a registered trademark of The Open Group in the United States and other countries Java and all Java based trademarks and logos are trademarks or registered trade m...

Page 65: ...th respect to non IBM products Sup port if any for the non IBM products is provided by the third party not IBM Some software may differ from its retail version if available and may not include user ma...

Page 66: ...the United Kingdom European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 89 336 EEC on the approximation of the laws...

Page 67: ...attachment plug rated 15 amperes 250 volts For units intended to be operated at 230 volts outside the U S Use a cord set with a grounding type attachment plug The cord set should have the appropriate...

Page 68: ...stein Switzerland 14F0069 Chile Ethiopia Italy Libya Somalia 14F0087 Israel 1838574 Thailand 6952301 Bahamas Barbados Bermuda Bolivia Brazil Canada Cayman Islands Colombia Costa Rica Dominican Republi...

Page 69: ...t 32 error message tables 34 error messages 32 programs 32 programs starting 33 text messages 32 tools 15 diskette drive problem 43 display problems 44 E electronic emission Class A notice 53 error di...

Page 70: ...J jumper BIOS code page 42 K keyboard problems 44 L LEDs front view 2 rear view 4 Light Path Diagnostics feature 26 panel 27 using 26 Light Path Diagnostics table 27 M memory problems 44 messages dia...

Page 71: ...ower problems 46 power cords 55 power control button shield 6 problems CD ROM drive 43 diskette drive 43 expansion enclosure 43 hardware 15 intermittent 43 keyboard 44 memory 44 microprocessor 44 moni...

Page 72: ...ectors 11 software problems 46 starting the server 6 T test log viewing 34 trademarks 52 troubleshooting charts 15 42 Ethernet controller 46 tools 15 turning on the server 6 U United States electronic...

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Page 74: ...IBM Part Number 59P6515 Printed in U S A 59P6515...