IBM HC10 - BladeCenter - 7996, Service Manual

Page 1: ...BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

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Page 3: ...BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

Page 4: ...e 85 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD Third Edition April 2008 Copyright International Business Machines Corporation 2007 All rights reserved U...

Page 5: ...lade workstation components 13 Installation guidelines 13 System reliability guidelines 15 Handling static sensitive devices 15 Returning a device or component 15 Removing the blade workstation from a...

Page 6: ...66 Service processor problems 67 Software problems 68 Universal Serial Bus USB port problems 68 Diagnostic programs messages and error codes 68 Running the diagnostic programs 69 Diagnostic text messa...

Page 7: ...Avis de conformit la r glementation d Industrie Canada 91 Australia and New Zealand Class A statement 91 United Kingdom telecommunications safety requirement 91 European Union EMC Directive conforman...

Page 8: ...vi BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

Page 9: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 10: ...or cover is not damaged loose or broken and observe any sharp edges 3 Check the power cord v Make sure that the third wire ground connector is in good condition Use a meter to measure third wire groun...

Page 11: ...vailable to turn off the power if necessary When you are working with powered on electrical equipment use only one hand Keep the other hand in your pocket or behind your back to avoid creating a compl...

Page 12: ...ce of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwise in the installa...

Page 13: ...ces or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the cover...

Page 14: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Page 15: ...this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 10 CAUTION Do not place any object on...

Page 16: ...xiv BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

Page 17: ...orted options and how to configure the workstation v Safety Information This document is in Portable Document Format PDF on the IBM Documentation CD It contains translated caution and danger statement...

Page 18: ...venient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which damage cou...

Page 19: ...5400 rpm if hard disk drive or faster Integrated functions v Q965 Express chip set with ICH8 v Broadcom Gigabit Ethernet controller with TCP IP offload engine TOE v Local service processor Baseboard...

Page 20: ...blade bay in which the blade workstation is installed Only USB keyboard video and mouse are supported The operating system in the blade workstation must provide USB support for the blade workstation...

Page 21: ...module Web interface or through IBM Director Console Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade workstation The blade error LED turns off on...

Page 22: ...ade workstation v The thin client can turn on the blade workstation remotely Turning off the blade workstation When you turn off the blade workstation it is still connected to power through the BladeC...

Page 23: ...ollowing illustration shows the location of the BIOS recovery jumper and the clear CMOS button on the system board BIOS recovery jumper Clear CMOS button The following table defines the function of ea...

Page 24: ...Name Description Clear CMOS button Press this button to reset the CMOS settings stored in the blade workstation 8 BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

Page 25: ...tup Utility program complete the following steps 1 Turn on the workstation 2 When the message Press F1 for Configuration Setup appears press F1 If an administrator password has been set you must type...

Page 26: ...er enumeration The enumeration of the Ethernet controllers in a blade workstation is operating system dependent Through the operating system settings you can verify the Ethernet controller designation...

Page 27: ...er 1 CRUs is your responsibility If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or reque...

Page 28: ...rocessor 3 20 GHz 512KB L2 cache option 43W0956 5 Microprocessor 2 66 GHz 4MB L2 cache models 51x 55x 5Ax 5Bx 5Rx 5Sx 43W0948 5 Microprocessor 1 86 GHz 2MB L2 cache model 21x 43W0954 6 Front bezel wit...

Page 29: ...n issues are addressed and that your blade workstation is ready to function at maximum levels of performance To download the latest firmware complete the following steps Note Changes are made periodic...

Page 30: ...t for any additional procedures that you might have to perform before you remove or install the component v For a list of supported options for the blade workstation see http www ibm com servers eserv...

Page 31: ...ESD connector on the front or back of the BladeCenter unit v Limit your movement Movement can cause static electricity to build up around you v Handle the device carefully holding it by its edges or...

Page 32: ...safety information that begins on page vii and Installation guidelines on page 13 2 BladeCenter T and HT units only Remove the bezel assembly on the BladeCenter T or HT unit For detailed instructions...

Page 33: ...e bay from which you removed the blade workstation remove it from the bay Attention You must install the blade workstation in the same blade bay from which you removed it Some blade workstation config...

Page 34: ...the BladeCenter T or HT unit For detailed instructions for reinstalling the bezel assembly see the Installation and User s Guide that comes with the BladeCenter T or HT unit If you have changed the co...

Page 35: ...ty information that begins on page vii and Installation guidelines on page 13 2 If the blade workstation is installed in a BladeCenter unit remove it see Removing the blade workstation from a BladeCen...

Page 36: ...verride this protection 1 Read the safety information that begins on page vii and Installation guidelines on page 13 2 Lower the cover so that the slots at the rear slide down onto the pins at the rea...

Page 37: ...bezel assembly release on each side of the blade workstation and pull the bezel assembly away from the blade workstation approximately 1 2 cm 0 5 inch 5 Disconnect the control panel cable from the con...

Page 38: ...orkstation cover see Removing the blade workstation cover on page 19 for instructions 4 Locate the SATA storage drive Attention Do not press on the top of the drive Pressing the top might damage the d...

Page 39: ...hard disk drive from the package Attention Do not press on the top of the drive Pressing the top might damage the drive 3 Place the drive into the drive tray and push it toward the rear of the drive t...

Page 40: ...Determine which DIMM you want to remove from the blade workstation Attention To avoid breaking the retaining clips or damaging the DIMM connectors handle the clips gently 6 Move the DIMM retaining cl...

Page 41: ...ng clip 5 Make sure that both of the connector retaining clips are in the fully open position 6 Turn the DIMM so that the DIMM keys align correctly with the connector on the system board 7 Insert the...

Page 42: ...unit on page 16 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 for instructions 4 Pivot the end of the card out of the compression card connector then slide...

Page 43: ...ove the compression card from the package 2 Orient the compression card over the system board 3 Slide the end of the card into the raised compression card bracket then gently pivot the card into the c...

Page 44: ...unit on page 16 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 for instructions 4 Lift the release latch that secures the graphics card to the system board 5...

Page 45: ...system board and slide the narrow end of the card into the graphics card connector 3 Lower the release latch to secure the graphics card to the system board Note For device driver and configuration in...

Page 46: ...from the socket 7 Dispose of the battery as required by local ordinances or regulations Note See Battery return program on page 89 for more information Installing the battery The following notes desc...

Page 47: ...he following steps 1 Follow any special handling and installation instructions that come with the battery 2 Insert the battery a Tilt the battery so that you can insert it into the socket on the side...

Page 48: ...paired microprocessor v The microprocessor FRU for this system board includes a heat sink v A heat sink FRU can be ordered separately if the thermal material becomes contaminated To remove a micropro...

Page 49: ...processor socket Touching these pins might result in permanent damage to the system board 7 Rotate the locking lever on the microprocessor socket from its closed and locked position until it stops in...

Page 50: ...king lever on the microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 130 angle as shown b Make sure the microprocessor retainer on the...

Page 51: ...ontact your service technician a If you are installing a new heat sink remove the plastic protective cover from the bottom of the heat sink b Make sure that the thermal material is still on the bottom...

Page 52: ...ge 16 for instructions 3 Remove the blade workstation cover see Removing the blade workstation cover on page 19 4 Remove the blade workstation bezel assembly see Removing the bezel assembly on page 21...

Page 53: ...g a SATA storage drive on page 23 v DIMMs See Installing a memory module on page 24 v Graphics card See Installing a graphics card on page 29 v Compression card See Installing a compression card on pa...

Page 54: ...38 BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

Page 55: ...codes and messages to indicate successful test completion or the detection of a problem See POST for more information v Troubleshooting tables These tables list problem symptoms and actions to correct...

Page 56: ...Action column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Tra...

Page 57: ...on each time a DIMMs b Trained service technician only System board assembly 1 3 1 First 64K RAM test failed 1 Reseat the DIMMs see Removing a memory module on page 24 and Installing a memory module o...

Page 58: ...nstalling a memory module on page 24 2 Replace the following components one at a time in the order shown restarting the blade workstation each time a DIMMs b Trained service technician only System boa...

Page 59: ...wing components one at a time in the order shown restarting the blade workstation each time a Battery b Trained service technician only Microprocessor 1 3 Replace the following components one at a tim...

Page 60: ...tem board assembly 162 Invalid configuration information or CMOS RAM checksum failure 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Reseat the batt...

Page 61: ...d save the settings 2 Reseat the battery 3 Clear CMOS See System board jumpers and buttons on page 7 for information about how to clear CMOS 4 Trained service technician only Replace the system board...

Page 62: ...failure Shutdown and remove the blade workstation from the BladeCenter unit wait 30 seconds then reinstall the blade workstation in the BladeCenter unit and restart it If the problem persists perform...

Page 63: ...card b Trained service technician only System board assembly 1802 No more I O space available 1 Run the Configuration Setup Utility program and make sure that I O resource settings are correct 2 Remo...

Page 64: ...at a time restarting the blade workstation each time until the problem is isolated 3 Replace the following components one at a time in the order shown restarting the blade workstation each time a Fail...

Page 65: ...e each I O expansion card one at a time restarting the blade workstation each time until the problem is isolated 3 Replace the following components one at a time in the order shown restarting the blad...

Page 66: ...select Load Default Settings and save the settings 2 Trained service technician only Reseat the microprocessor 3 Replace the following components one at a time in the order shown restarting the blade...

Page 67: ...ation each time a Hard disk drive b Trained service technician only System board assembly Error logs The BMC log contains all system status messages from the blade workstation service processor The ma...

Page 68: ...entry use the Up Arrow and Down Arrow keys or the Page Up and Page Down keys To move from one entry to the next select Get Next Entry or Get Previous Entry The BMC log indicates an assertion event whe...

Page 69: ...workstation firmware 2 Update the blade workstation and option device drivers PCI bus timeout system error 1 Remove the blade workstation from the BladeCenter then reinstall it 2 Reseat all the option...

Page 70: ...rly and has thermal grease applied to the bottom 5 Trained service technician only Replace the microprocessor Planar voltage fault power 12V fault 1 Remove the blade workstation from the BladeCenter u...

Page 71: ...es on page 56 and Solving undetermined problems on page 80 v For intermittent problems check the error log see POST on page 39 and Diagnostic programs messages and error codes on page 68 v If no LEDs...

Page 72: ...new software or new device General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Type 799...

Page 73: ...tic test fails replace the drive that you removed with a new one The SATA drive fails the Fixed Disk diagnostics test 1 Reseat the SATA drive and run the Fixed Disk diagnostic test again 2 If the Fixe...

Page 74: ...workstation is connected to the shared keyboard and mouse 2 Reseat the keyboard and mouse cables 3 Install another keyboard and mouse If a new keyboard and mouse work replace the component that does...

Page 75: ...was disabled by the user or by POST run the Configuration Setup Utility program and enable the DIMM 3 Reseat the DIMM see Removing a memory module on page 24 and Installing a memory module on page 24...

Page 76: ...d by a blank display screen If this occurs and the Boot Fail Count feature in the Start Options of the Configuration Setup Utility program is set to Enabled its default setting you must restart the bl...

Page 77: ...lade workstation then restart the session with the blade workstation See the thin client documentation for more information 2 Make sure that v The thin client is connected to a power source and to the...

Page 78: ...e system board assembly Optional device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Typ...

Page 79: ...nly Note If the problem persists perform the following tasks 1 Reseat the blade workstation 2 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource proble...

Page 80: ...ersists perform the following tasks 1 Reseat the blade workstation 2 Check the function of the shared BladeCenter unit resources see Solving shared BladeCenter resource problems on page 75 3 Trained s...

Page 81: ...he blade workstation If the blade workstation now starts you might have installed more devices than the power to that blade bay supports 7 Trained service technician only If you tried another blade wo...

Page 82: ...tem board assembly 6 See Solving undetermined problems on page 80 Removable media drive problems The removable media CD DVD or diskette drives are shared BladeCenter unit resources First make sure tha...

Page 83: ...you switch ownership of the CD or DVD drive media tray to another blade workstation safely stop the media tray devices on the blade workstation that currently owns the media tray as follows 1 Double c...

Page 84: ...First make sure that the USB ports are assigned to the blade workstation then see the following table and Solving shared BladeCenter resource problems on page 75 v Follow the suggested actions in the...

Page 85: ...problem might cause more than one error message When this happens correct the cause of the first error message The other error messages usually will not occur the next time you run the diagnostic prog...

Page 86: ...e hardware might be missing or is not being recognized The result is followed by an error code or other additional information about the error Viewing the test log To view the test log when the tests...

Page 87: ...n column until the problem is solved v See Chapter 3 Parts listing Type 7996 on page 11 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained...

Page 88: ...Replace the following components one at a time in the order shown restarting the blade workstation each time a Compression card b Trained service technician only System board assembly 165 060 000 Serv...

Page 89: ...y module on page 24 2 Replace the following components one at a time in the order shown restarting the blade workstation each time a DIMM nn in indicated slot b Trained service technician only System...

Page 90: ...sion may not be the same version as the primary image You can then recover or restore the original primary page BIOS by using a BIOS flash diskette To recover the BIOS code and restore the blade works...

Page 91: ...rt the blade workstation Solving SATA device problems For any SATA error message one or more of the following devices might be causing the problem v A failing SATA device adapter drive or controller v...

Page 92: ...e blade workstation Perform a test of the function on a known good blade workstation v Try the blade workstation in a different blade bay v Try a known good blade workstation in the blade bay 76 Blade...

Page 93: ...m with the blade workstation See Keyboard or mouse problems on page 58 Media tray problems To check for problems with the media tray removable media drives and USB ports complete the following steps u...

Page 94: ...working properly b Continue with step 6 6 For problems affecting one or more of the removable media drives a Reseat the following components 1 Removable media drive cable if applicable 2 Removable me...

Page 95: ...tion 4 Replace the management module see the documentation for your BladeCenter unit If these steps do not resolve the problem it is likely a problem with the blade workstation See Network connection...

Page 96: ...itor at least 305 mm 12 in apart Turn on the monitor To prevent diskette drive read write errors make sure that the distance between the monitor and any diskette drive is at least 76 mm 3 in 2 Check f...

Page 97: ...orkstation from the management module see the documentation for the BladeCenter unit and management module for more information 3 Turn off the blade workstation 4 Remove the blade workstation from the...

Page 98: ...were made before it failed Is this the original reported failure or has this failure been reported before v Diagnostic program type and version level v Hardware configuration print screen of the syst...

Page 99: ...agnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If y...

Page 100: ...he U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through your IBM reseller or IBM Services To locate a reseller authorized by IBM to p...

Page 101: ...10504 1785 U S A INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES...

Page 102: ...oration in the United States other countries or both Adobe and PostScript are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States other countries or both UNIX...

Page 103: ...makes no representations or warranties with respect to non IBM products Support if any for the non IBM products is provided by the third party not IBM Some software might differ from its retail versio...

Page 104: ...our et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle est appos e ne doit pas tre jet mais t...

Page 105: ...an Union Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries...

Page 106: ...ces Federal Communications Commission FCC statement Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limi...

Page 107: ...Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requir...

Page 108: ...rning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Korean Class A Warning Statement 92 BladeCenter HC10 Type 7996 Problem Determinatio...

Page 109: ...and Installation CD 9 Configuration Setup Utility program 9 configuring your server 9 connectors I O expansion card 7 memory 7 microprocessor 7 connectors continued SATA hard disk drives 7 system boa...

Page 110: ...nt module event 51 M media tray select button 4 memory module order of installation 24 removing 24 specifications 3 supported 3 memory problems 59 memory specifications 3 messages diagnostic 68 microp...

Page 111: ...oblems 68 software service and support 84 specifications BladeCenter HC10 blade workstation 3 starting the blade workstation 6 support web site 83 system board jumpers and buttons 7 system board assem...

Page 112: ...96 BladeCenter HC10 Type 7996 Problem Determination and Service Guide...

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Page 114: ...Part Number 42C4881 Printed in USA 1P P N 42C4881...