Appendix B Help and Service Information
17
Step 2: Preparing for the Call
To assist the technical support representative, have available as much of the
following information as possible:
•
Option name, description and serial number (if any)
•
Order and or Field Replaceable Unit (FRU) part numbers
•
Proof of purchase
•
Computer manufacturer, model, serial number (if IBM) and manual
•
Exact wording of the error message (if any)
•
Description of the problem
•
Hardware and software configuration information for your system
•
If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.
Step 3: Placing the Call to IBM
Technical support is available during the warranty period to answer any
questions about your new IBM option. Support response time will vary depending
on the number and nature of calls received.
For the support telephone and support hours by country, refer to the following
table or to an optional enclosed technical support insert. If the number is not
provided in the table or insert, contact your IBM reseller or IBM marketing
representative.
Support 24 hours a day, 7 days a week
Canada
1-800-565-3344
Puerto Rico
1-800-772-2227
United States
1-800-772-2227
