INT-PIP20
Performance
problems:
For
use
by
authorized
service
providers.
This
procedure
analyzes
system
performance
problems.
Look
at
the
Product
Activity
Log
and
determine
if
any
hardware
errors
occurred
at
the
same
time
that
the
performance
problem
occurred.
Did
any
hardware
problems
occur
at
the
same
time
that
the
performance
problem
occurred?
v
Yes
:
Correct
the
hardware
errors.
This
ends
the
procedure.
v
No
:
The
performance
problems
are
not
related
to
hardware.
Perform
the
following:
1.
Ask
the
customer
if
they
have
asked
software
level
one
support
for
any
software
PTFs
that
relate
to
this
problem.
2.
Recommend
that
the
customer
install
a
cumulative
PTF
package
if
they
have
not
done
so
in
the
past
three
months.
3.
Inform
the
customer
that
performance
could
possibly
be
improved
by
having
a
system
engineer
analyze
the
conditions.
4.
Inform
the
customer
that
IBM
has
a
Performance
Tools
Licensed
Program
Product
(5728-PT1)
for
sale.
This
helps
determine
the
areas
of
the
system
that
need
tuning.
This
ends
the
procedure.
INT-PIP24
Service
processor
data
collection:
For
use
by
authorized
service
providers.
The
service
processor
reported
a
suspected
intermittent
problem.
It
is
important
that
you
collect
data
for
this
problem
so
that
the
problem
can
be
corrected.
Use
this
procedure
to
collect
the
data.
There
are
three
different
ways
the
system
can
display
the
SRC.
Please
follow
the
instructions
for
the
correct
display
method,
defined
as
follows:
v
If
this
SRC
is
displayed
in
the
system
error
log,
then
record
all
of
the
SRC
data
words,
save
all
of
the
error
log
data
and
contact
your
next
level
of
support
to
submit
an
APAR.
v
If
the
control
panel
is
displaying
SRC
data
words
scrolling
automatically
through
control
panel
functions
11,
12
and
13,
and
the
control
panel
user
interface
buttons
are
not
responding,
then
perform
instead
of
using
this
procedure.
v
If
the
SRC
is
displayed
at
the
control
panel,
and
the
control
panel
user
interface
buttons
respond
normally,
then
record
all
of
the
SRC
words.
Do
not
perform
an
IPL
until
you
perform
a
storage
dump
of
the
service
processor.
To
get
a
storage
dump
of
the
service
processor,
perform
the
following:
1.
Record
the
complete
system
reference
code
(SRC)
(functions
11
through
13
and
20)
on
the
Problem
summary
form
(see
2.
To
start
a
storage
dump
of
the
service
processor,
do
the
following:
a.
Select
control
panel
function
25
and
press
Enter
.
b.
Select
control
panel
function
26
and
press
Enter
to
enable
functions
54
through
70.
c.
Select
function
70
(CFIOP
Storage
Dump)
on
the
control
panel
and
press
Enter
.
d.
Wait
for
the
completion
SRC
or
control
panel
function
01
display
to
appear
on
the
control
panel.
3.
Perform
the
following:
a.
Power
off
the
system
(see
b.
Power
on
the
system
in
Manual
mode.
c.
Wait
for
the
system
to
complete
the
IPL
to
dedicated
service
tool
(DST)
(the
control
panel
SRCs
go
beyond
C6xx
4103).
Is
a
display
shown
on
the
console?
v
Yes
:
Continue
with
the
next
step.
Analyze
hardware
problems
115
