v
No
:
The
problem
is
not
intermittent.
If
you
were
sent
here
from
return
there
and
follow
the
procedure
for
a
problem
that
is
not
intermittent.
If
the
problem
continues,
replace
the
service
processor
hardware
(SYMBOLIC
FRU
=
This
ends
the
procedure.
4.
The
problem
is
intermittent.
Save
the
IOP
dump
to
tape
(see
in
the
iSeries
Service
Functions
information).
5.
Complete
the
IPL.
6.
Go
to
the
in
to
find
available
program
temporary
fixes
(PTFs)
for
this
problem.
Follow
the
steps
to
find
and
apply
a
PTF
for
this
problem
(see
the
PTF
summary
list
to
find
PTFs
with
this
SRC
symptom).
Then
return
here
and
answer
the
following
question.
Did
you
find
and
apply
a
PTF
for
this
problem?
v
Yes
:
This
ends
the
procedure.
v
No
:
Ask
your
next
level
of
support
for
assistance
and
provide
the
following:
–
The
complete
SRC
you
recorded
in
this
procedure
–
The
service
processor
dump
to
tape
you
obtained
in
step
4
(See
page
of
this
procedure
–
All
known
system
symptoms:
-
How
often
the
intermittent
problem
occurs
-
System
environment
(IPL,
certain
applications)
-
If
necessary,
other
SRCs
that
you
suspect
relate
to
the
problem
–
Information
needed
to
write
an
LICTR
(see
in
the
iSeries
Service
Functions
information)
This
ends
the
procedure.
Licensed
Internal
Code
(LIC)
PIPs
For
use
by
authorized
service
providers.
Use
this
section
to
isolate
Licensed
Internal
Code
(LIC)
reference
code
problems.
Read
all
safety
procedures
before
servicing
the
system.
Observe
all
safety
procedures
when
performing
a
procedure.
Unless
instructed
otherwise,
always
power
off
the
system
or
expansion
tower
where
the
FRU
is
located,
(see
before
removing,
exchanging,
or
installing
a
field-replaceable
unit
(FRU).
DANGER
To
prevent
a
possible
electrical
shock
from
touching
two
surfaces
with
different
electrical
grounds,
use
one
hand,
when
possible,
to
connect
or
disconnect
signal
cables.
(RSFTD004)
DANGER
To
prevent
a
possible
electrical
shock
during
an
electrical
storm,
do
not
connect
or
disconnect
cables
or
station
protectors
for
communications
lines,
display
stations,
printers,
or
telephones.
(RSFTD003)
116
iSeries:
iSeries
Server
270,
800,
810,
820,
825,
830,
840,
870,
890,
SB2,
and
SB3
Hardware
Problem
Analysis
and
Isolation
