Symptom
What
you
should
do:
One
or
more
of
the
following
was
reported:
v
There
is
a
system
reference
code
or
message
on
the
partition’s
console.
v
The
customer
reports
reduced
function
in
the
partition.
v
There
is
a
partition
performance
problem.
v
There
are
failing,
missing,
or
inoperable
resources.
From
the
partition’s
console
search
the
partition’s
Service
Action
Log.
Go
to
Note:
On
most
systems
with
multiple
partitions,
it
is
common
to
have
one
or
more
″
Missing
or
Non-reporting
″
system
bus
resource’s
under
Hardware
Service
Manager.
See
for
details.
There
is
a
″
Device
Not
Found
″
message
during
an
install
from
an
alternate
installation
device.
Go
to
Table
5.
Problem
with
a
guest
partition
Note:
These
are
reported
from
the
operating
system
(other
than
OS/400
(R)
)
running
in
a
guest
partition
or
reported
from
the
hosting
partition
of
a
guest
partition.
See
the
definitions
for
and
in
the
Terminology
page.
Symptom
What
you
should
do:
Is
the
problem
appearing
from
a
guest
operating
system?
To
determine
if
the
system
has
guest
partitions,
see
If
there
are
Service
Action
Log
(SAL)
entries
in
the
Primary
partition
or
the
hosting
partition,
work
these
problems
first.
To
determine
the
hosting
partition
for
a
guest
partition
see
If
there
are
no
SAL
entries
in
the
Primary
partition
and
no
SAL
entries
in
the
Hosting
partition,
then,
contact
your
next
level
of
support.
Is
the
problem
appearing
in
the
hosting
partition
of
a
guest
partition?
To
determine
if
a
partition
is
a
guest
partition,
see
or
ask
the
customer
if
the
problem
is
appearing
in
the
hosting
partition
for
a
guest
partition.
Table
6.
Time-of-day
problem
Symptom
What
you
should
do:
System
clock
loses
or
gains
more
than
1
sec/day
when
the
system
is
connected
to
utility
power.
Replace
the
service
processor.
See
the
symbolic
FRU
System
clock
loses
or
gains
more
than
1
sec/day
when
the
system
is
disconnected
from
utility
power.
Replace
the
time-of-day
battery
on
the
service
processor.
For
service
processor
location
information,
see
for
the
model
on
which
you
are
working.
The
associated
table
will
direct
you
to
the
remove
and
replace
procedure.
Table
7.
There
is
an
obvious
physical
symptom
Symptom
What
you
should
do:
A
light
or
display
on
the
system
unit
control
panel
or
on
a
FC
507x
system
unit
expansion,
a
FC
508x
storage
expansion
unit,
a
FC
506x
PCI
expansion
unit
control
panel,
or
(in
Models
820,
830,
SB2,
and
SB3
only,
a
FC
9251
base
I/O
tower
is
not
working
correctly.
Perform
A
light
or
display
on
the
control
panel
of
the
FC
504x
system
unit
expansion
is
not
working
correctly.
Perform
SPCN-PIP4
in
the
SY44-4934-00,
FC
504x
Problem
Analysis
and
Repair
and
Parts
information.
One
or
more
of
the
following
was
reported:
v
Noise
v
Smoke
v
Odor
Go
to
Analyze
hardware
problems
5
