Handle
problems
for
non-critical
resources
For
use
by
authorized
service
providers.
1.
Is
there
an
SRC
in
an
8-character
format
available
on
the
Problem
Summary
form?
Note:
If
the
operator
has
not
filled
out
the
problem
summary
form,
go
to
the
problem
reporting
procedure
in
the
Operator’s
Guide
for
the
operating
system
in
use.
v
No
:
Continue
with
the
next
step.
v
Yes
:
Go
to
This
ends
the
procedure
.
2.
Does
the
problem
involve
a
workstation
resource?
v
No
:
Continue
with
the
next
step.
v
Yes
:
Do
the
following:
–
Check
that
the
workstation
is
operational.
–
Verify
that
the
cabling
and
addressing
for
the
workstation
is
correct.
–
Perform
any
actions
indicated
in
the
system
operator
message.
If
you
need
further
assistance,
contact
your
next
level
of
support.
This
ends
the
procedure
.
3.
Does
the
problem
involve
a
removable
media
resource?
v
No
:
Continue
with
the
next
step.
v
Yes
:
Go
to
to
resolve
the
problem.
This
ends
the
procedure
.
4.
Does
the
problem
involve
a
communications
resource?
v
No
:
Contact
your
next
level
of
support.
This
ends
the
procedure
.
v
Yes
:
Are
there
any
system
operator
messages
that
indicate
a
communications-related
problem
has
occurred?
–
No
:
Contact
your
next
level
of
support.
This
ends
the
procedure
.
–
Yes
:
Perform
any
actions
indicated
in
the
system
operator
message.
If
you
need
further
assistance,
contact
your
next
level
of
support.
This
ends
the
procedure
.
Analyze
intermittent
problems
For
use
by
authorized
service
providers.
An
intermittent
problem
is
a
problem
that
occurs
for
a
short
time,
and
then
goes
away.
The
problem
may
not
occur
again
until
some
time
in
the
future,
if
at
all.
Intermittent
problems
cannot
be
made
to
appear
again
easily.
Some
examples
of
intermittent
problems
are:
v
A
system
reference
code
(SRC)
appears
on
the
control
panel
(the
System
Attention
light
is
on)
but
disappears
when
you
power
off,
then
power
on
the
system.
An
entry
does
not
appear
in
the
Product
Activity
Log.
v
An
entry
appears
in
the
problem
log
when
you
use
the
Work
with
Problems
(
WRKPRB
)
command.
For
example,
the
FC
5032
I/O
Card
Unit
becomes
powered
off,
but
starts
working
again
when
you
power
it
on.
v
The
workstation
I/O
processor
is
in
a
hang
condition
but
starts
working
normally
when
you
enter
the
Vary
Configuration
command
(
VRYCFG
*CTL
RESET(*YES)
).
The
following
pages
are
included
here:
Analyze
hardware
problems
11
