v
Yes
:
Work
with
the
system
operator
to
complete
the
appropriate
problem
handling
procedures.
See
the
page
in
the
Troubleshooting
and
service
topic
in
the
iSeries
Information
Center.
This
ends
the
procedure.
v
No
:
Perform
the
following
to
collect
and
record
the
failure
data
(see
the
).
Note:
If
any
of
the
data
collection
steps
fail,
see
step
2
(See
page
.
a.
Select
Manual
mode
(see
).
b.
Select
Function
25
on
the
control
panel
and
press
Enter
.
c.
Select
Function
26
on
the
control
panel
and
press
Enter
.
d.
Select
Function
50
on
the
control
panel
and
press
Enter
to
stop
the
system.
After
a
short
time,
SRC
D141900F
displays
and
indicates
the
system
is
stopped.
e.
Select
Function
51
on
the
control
panel
and
press
Enter
.
The
display
shows
51**
.
f.
Select
5100
on
the
control
panel
and
press
Enter
.
Record
the
value
displayed
on
the
control
panel
(first
part
of
the
address
for
the
instruction
to
be
executed
next
on
processor
0).
g.
Select
5101
on
the
control
panel
and
press
Enter
.
Record
the
value
displayed
on
the
control
panel
(second
part
of
the
address
for
the
instruction
to
be
executed
next
on
processor
0).
h.
Select
5102
on
the
control
panel
and
press
Enter
.
Record
the
value
displayed
on
the
control
panel
(first
part
of
the
address
for
the
instruction
being
executed
on
processor
0).
i.
Select
5103
on
the
control
panel
and
press
Enter
.
Record
the
value
displayed
on
the
control
panel
(second
part
of
the
address
for
the
instruction
being
executed
on
processor
0).
Notes:
1)
If
the
system
has
multiple
processors,
the
preceding
steps
can
be
repeated
for
each
processor
by
continuing
the
sequence
with
the
selection
of
5104
for
the
next
processor.
2)
When
you
have
completed
the
data
collection,
exit
the
51xx
extended
functions
by
rolling
back
to
the
51**
display
and
pressing
Enter
.
j.
Include
the
information
recorded
above
in
the
APAR
data.
2.
Perform
the
following
to
initiate
a
Main
Store
Dump
(see
in
the
iSeries
Service
Functions
).
a.
Select
Function
22
on
the
control
panel
and
press
Enter
.
b.
Select
Function
22
on
the
control
panel
and
press
Enter
again.
c.
Wait
for
the
dump
to
disk
to
complete
(this
may
take
several
minutes).
Is
0000
0000
displayed
on
the
control
panel
for
more
than
30
seconds?
v
No
:
Continue
with
the
next
step.
v
Yes
:
The
Main
Store
Dump
cannot
complete
successfully.
The
Load
Source
IOP
is
in
a
hang
condition.
Perform
a
Load
Source
IOP
dump
(see
in
the
iSeries
Service
Functions
.
Select
Function
70
on
the
control
panel
and
press
Enter
.
Go
to
step
4
(See
page
.
3.
Does
the
Main
Store
Dump
complete
successfully
(
A1xx
300x
displayed)?
v
No
:
Continue
with
the
next
step.
v
Yes
:
Work
with
the
customer
and
your
next
level
of
support
to
collect
the
Main
Store
Dump
and
APAR
information.
See
the
page
in
the
Troubleshooting
and
service
topic
in
the
iSeries
Information
Center.
a.
Record
the
SRC
information
available
in
the
Main
Store
Dump
Summary.
Analyze
hardware
problems
27