IBM LS42 - BladeCenter - 7902, Service Manual

Page 1: ...BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 2: ......

Page 3: ...BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 4: ...page 169 and the Warranty and Support Information document on the IBM BladeCenter Documentation CD Sixth Edition July 2009 Copyright International Business Machines Corporation 2009 US Government Use...

Page 5: ...31 Installing an expansion unit 32 Removing the bezel assembly 33 Installing the bezel assembly 34 Removing a SAS drive 35 Installing a SAS drive 36 Removing a memory module 37 Installing a memory mod...

Page 6: ...on 167 Getting help and information from the World Wide Web 168 Software service and support 168 Hardware service and support 168 IBM Taiwan product service 168 Notices 169 Trademarks 169 Important no...

Page 7: ...ten Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinwei...

Page 8: ...ry power Primary voltage on the frame can cause serious or fatal electrical shock v Explosive hazards such as a damaged CRT face or a bulging capacitor v Mechanical hazards such as loose or missing ha...

Page 9: ...Disconnect all power before you perform a mechanical inspection work near power supplies or remove or install main units v Before you work on the equipment disconnect the power cord If you cannot disc...

Page 10: ...ct during an electrical storm v Connect all power cords to a properly wired and grounded electrical outlet v Connect to properly wired outlets any equipment that will be attached to this product v Whe...

Page 11: ...tery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immerse into water v Heat to more than 100 C 212 F v Repair or disassemble Dispose of the battery as...

Page 12: ...x BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 13: ...ed only by trained service technicians For information about the terms of the warranty and getting service and assistance see the Warranty and Support Information document Related documentation In add...

Page 14: ...hese notices provide information or advice that might help you avoid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention not...

Page 15: ...ice such as the IBM USB key for VMware ESXi Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width Single width models 2 9 cm 1 14 inches Double width models 4 8 cm 2 28 inches v Maximum...

Page 16: ...han one blade bay is identified by the lowest bay number that it occupies If there is no response when you press the KVM select button you can use the management module Web interface to determine whet...

Page 17: ...ement module Web interface or through IBM Director Console Blade error LED When this amber LED is lit it indicates that a system error has occurred in the blade server The blade error LED will turn of...

Page 18: ...nit Shut down the operating system before you turn off the blade server See the operating system documentation for information about shutting down the operating system The blade server can be turned o...

Page 19: ...System board connectors The following illustration shows the connectors on the blade server system board The following illustration shows the connectors on the MPE unit Chapter 1 Introduction 7...

Page 20: ...before you removed the blade server from the BladeCenter unit SW4 Switch block 4 has four switches v 1 Debug serial port Open Disable default Closed Enable v 2 Flash bank select Open Primary default C...

Page 21: ...e system board can be lit for a maximum of two minutes System board LEDs The following illustration shows the LEDs on the blade server system board To see these LEDs remove the blade server from the B...

Page 22: ...path diagnostics switch The following illustration shows the LEDs on the MPE unit To see these LEDs remove the blade server from the BladeCenter unit open the cover and press the light path diagnostic...

Page 23: ...ram is part of the BIOS code in the blade server Use it to select the boot protocol and other boot options and to select a power management option For information about using this utility program see...

Page 24: ...model of the blade server the serial number and the revision level or issue date of the BIOS and diagnostics code that are stored in electrically erasable programmable ROM EEPROM v Devices and I O Por...

Page 25: ...ect this choice to change settings for advanced hardware features Important The blade server might malfunction if these settings are incorrectly configured Follow the instructions on the screen carefu...

Page 26: ...g the ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD contains a setup and installation program that is designed for your blade server The ServerGuide program detects t...

Page 27: ...igure any supported IBM blade server model The setup program provides a list of tasks that are required to set up the blade server Note Features and functions can vary slightly with different versions...

Page 28: ...systems support 2 Under Product support click BladeCenter 3 From the menu on the left side of the page click BladeCenter support search 4 From the Task menu select Install 5 From the Product family li...

Page 29: ...ce driver to enable the blade server operating system to address the Ethernet controller For device drivers and information about configuring the Ethernet controller see the Broadcom NetXtreme Gigabit...

Page 30: ...I Logic Configuration Utility program to perform the following tasks v Set the SAS device scan order v Set the SAS ID for the controller v Manage the SAS RAID configuration To start the LSI Logic Conf...

Page 31: ...ade periodically to the IBM Web site The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click BladeCenter...

Page 32: ...If IBM installs a Tier 1 CRU at your request you will be charged for the installation v Tier 2 customer replaceable unit You may install a Tier 2 CRU yourself or request IBM to install it at no addit...

Page 33: ...essor quad core Opteron 8347 HE 1 9 GHz 79W type 7902 model 3Qx 44X1550 6 Microprocessor quad core Opteron 2376 HE 2 3 GHz 79 W type 7901 model 3Lx 46M6878 6 Microprocessor quad core Opteron 8374 HE 2...

Page 34: ...iniBand Host Channel Adapter expansion card option 32R1763 Cisco Systems InfiniBand HCA expansion card option 32R1899 Dust cover microprocessor all models 40K5936 Emulex 4 Gb SFF Fibre Channel expansi...

Page 35: ...sion option 41Y8525 QLogic SFF 4 Gb Fibre Channel option 26R0893 Microsoft Windows Server 2008 Datacenter 32 64 bit Multilingual 49Y0222 Microsoft Windows Server 2008 Datacenter 32 64 bit Simplified C...

Page 36: ...t 1 4 Processors Simplified Chinese 49Y0893 Windows Server 2008 Standard Edition 32 64 Bit 1 4 Processors Traditional Chinese 49Y0894 Windows Server 2008 Enterprise Edition 32 64 Bit 1 8 Processors Mu...

Page 37: ...ove or replace a component read the following information v Read the safety information that begins on page Safety statements on page viii and the guidelines in Handling static sensitive devices on pa...

Page 38: ...s only one microprocessor it must be installed in microprocessor socket 1 v Do not operate the BladeCenter unit without a blade server expansion unit or filler installed in each blade bay See the docu...

Page 39: ...See the documentation for your BladeCenter unit for additional information Release handles open Attention v To maintain proper system cooling do not operate the BladeCenter unit without a blade serve...

Page 40: ...7 BladeCenter unit The procedure for installing the double width type of blade server is the same The appearance of your BladeCenter unit might be different see the documentation for your BladeCenter...

Page 41: ...in any way block the ventilation holes on the blade server 9 Reinstall the bezel assembly on the BladeCenter T unit BladeCenter T unit only For detailed instructions for reinstalling the bezel assembl...

Page 42: ...ss the blade cover release on each side of the blade server or expansion unit and lift the cover open 5 Lift the cover from the blade server and store it for future use 6 If you are instructed to retu...

Page 43: ...or instructions 4 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server Before closing the cover check that all components are installed and seated cor...

Page 44: ...the expansion unit from the blade server Attention Do not rotate the expansion unit open further than 90 to avoid damage to the connectors at the rear of the blade server 6 Rotate the expansion unit o...

Page 45: ...t then remove the expansion unit from the package 4 Orient the expansion unit above the blade server 5 Lower the expansion unit so that the slots at the rear slide down onto the cover pins at the rear...

Page 46: ...cm 0 5 inch 5 If you are removing the bezel assembly from a blade server disconnect the control panel cable from the control panel connector by lifting up on the control panel cable If you are removin...

Page 47: ...icks into place Note Do not allow the control panel cable to become caught between the bezel assembly and the air baffle or blade server chassis 3 Install the MPE unit or expansion unit if you removed...

Page 48: ...drive out of the drive tray v If you are removing a SAS drive from SAS connector 1 slide the drive forward to disengage it from the connector at the rear of the drive tray then lift the drive out of...

Page 49: ...n page 29 4 If you are removing a DIMM from the blade server and an MPE unit or expansion unit is installed remove the MPE unit see Removing an expansion unit on page 31 5 Locate the DIMM connectors s...

Page 50: ...Note Only the BladeCenter LS42 Type 7902 with an MPE installed can support more than two microprocessors Number of micro processors Blade server MPE DIMM connector DIMM connector 1 2 3 4 5 6 7 8 1 2...

Page 51: ...ystem board 7 Insert the DIMM by pressing the DIMM along the guides into the connector Make sure that the retaining clips snap into the closed positions Attention If there is a gap between the DIMM an...

Page 52: ...oving the expansion card from the blade server and an MPE unit or expansion unit is installed remove the MPE unit see Removing an expansion unit on page 31 5 Gently pivot the wide end of the card out...

Page 53: ...e wide end of the card out of the expansion card connectors then slide the notched end of the card out of the raised hook on the expansion card bracket and lift the card out of the blade server 6 If y...

Page 54: ...complete the following steps 1 Read the safety information that begins on page Safety statements on page viii and Installation guidelines on page 25 2 If the blade server is installed in a BladeCenter...

Page 55: ...High speed HSDC v Combination form factor that includes the following two card types Combination form factor horizontal CFFh Combination form factor vertical CFFv The following table lists the combin...

Page 56: ...actor expansion card SFF X X X Standard form factor expansion card CFFv X X X SFF Standard form factor expansion card X X SFF SFF X X X SFF CFFv X X X CFFh CFFv Standard form factor expansion card X X...

Page 57: ...the installation of the expansion card see the documentation that comes with the expansion card 4 Install the MPE unit or expansion unit if you removed one while you removed the expansion card see Ins...

Page 58: ...alling a high speed expansion card The following illustration shows how to install a high speed expansion card in the blade server installing a high speed expansion card in the MPE unit is similar To...

Page 59: ...mponent then remove the expansion card from the package 2 Install the CFFv card The following illustration shows how to install a CFFv expansion card in the blade server installing a CFFv expansion ca...

Page 60: ...ge 7 6 Use one finger to press the top of the battery clip away from the battery The battery pops up when it is released 7 Use your thumb and index finger to lift the battery from the socket 8 Dispose...

Page 61: ...a Tilt the battery so that you can insert it into the socket on the side opposite the battery clip b Press the battery down into the socket until it clicks into place Make sure the battery clip holds...

Page 62: ...ing instructions and use any packaging materials for shipping that are supplied to you Installing the LS22 optimizer The following illustration shows how to install the LS22 optimizer card from the bl...

Page 63: ...29 4 If an MPE unit is installed remove the MPE unit see Removing an expansion unit on page 31 5 If any of the following expansion cards are installed in the blade server remove them v Small form fact...

Page 64: ...that comes with the card 4 If you removed any of the following expansion cards while you removed the concurrent KVM card reinstall them v Small form factor card see Installing a small form factor exp...

Page 65: ...embly on page 33 6 Slide the USB flash drive out of the USB connector on the system board 7 If you are instructed to return the USB flash drive follow all packaging instructions and use any packaging...

Page 66: ...ing the SAS drive tray The following illustration shows how to remove the SAS drive tray from the blade server To remove the SAS drive tray complete the following steps 1 Read the safety information t...

Page 67: ...t secure the drive tray to the system board 4 If you removed the hard disk drive while you removed the drive tray reinstall it see Installing a SAS drive on page 36 5 Install the MPE unit or expansion...

Page 68: ...ctor expansion card on page 40 6 Locate the expansion card bracket in front of SAS connector 1 see System board connectors on page 7 7 Use a screwdriver to remove the two screws that attach the expans...

Page 69: ...ion unit on page 32 7 Install the blade server cover see Installing the blade server cover on page 30 8 Install the blade server into the BladeCenter unit see Installing the blade server in a BladeCen...

Page 70: ...nd heat sink from the blade server the procedure for removing a microprocessor and heat sink from the MPE unit is similar To remove a microprocessor and heat sink complete the following steps 1 Read t...

Page 71: ...the locking lever on the microprocessor socket from its closed and locked position until it stops in the fully open position approximately a 135 angle 9 Rotate the microprocessor retainer to the open...

Page 72: ...er Attention Handle the microprocessor only by its edges Do not touch the contacts on the bottom of the microprocessor or in the microprocessor socket Touching these contacts might result in permanent...

Page 73: ...ntaminated contact your service technician a Remove the plastic protective cover from the bottom of the heat sink b Make sure that the thermal material is still on the bottom of the heat sink then ali...

Page 74: ...he bezel assembly on page 33 6 Remove all of the installed components in the following list from the system board assembly then place them on a static protective surface or install them on the new sys...

Page 75: ...on cards See Installing an I O expansion card on page 43 v LS22 Type 7901 and single width LS42 Type 7902 only LS22 optimizer See Installing the LS22 optimizer on page 50 2 Install the bezel assembly...

Page 76: ...64 BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 77: ...ates beep codes and messages to indicate successful test completion or the detection of a problem See POST for more information v Troubleshooting tables These tables list problem symptoms and actions...

Page 78: ...ror codes or light path diagnostics LEDs indicate a microprocessor error the error might be in a microprocessor or in a microprocessor socket See Microprocessor problems on page 93 for information abo...

Page 79: ...time a DIMMs see Removing a memory module on page 37 and Installing a memory module on page 38 b Trained service technician only system board assembly see Removing the system board assembly on page 62...

Page 80: ...on page 62 and Installing the system board assembly on page 62 c Trained service technician only MPE board assembly if one is installed see Removing the system board assembly on page 62 and Installin...

Page 81: ...ard assembly on page 62 2 1 4 Secondary interrupt mask register test failed Trained service technician only Replace the system board assembly see Removing the system board assembly on page 62 and Inst...

Page 82: ...ver each time a Battery see Removing the battery on page 48 and Installing the battery on page 48 b Trained service technician only system board assembly see Removing the system board assembly on page...

Page 83: ...the order shown restarting the blade server each time a DIMMs see Removing a memory module on page 37 and Installing a memory module on page 38 b Trained service technician only system board assembly...

Page 84: ...s If a blade server is moved from one bay to another the management module event log reports messages for that blade server according to the new bay number messages for that blade server that were gen...

Page 85: ...X slots I O slots note that the error logs report the PCI X buses numerically The numerical assignments vary depending on the configuration You can check the assignments by running the Setup Utility...

Page 86: ...card see Removing a concurrent KVM feature card on page 51 and Installing a concurrent KVM feature card on page 51 BEM 1 fault 1 Reseat the following components one at a time in the order shown resta...

Page 87: ...nit on page 32 2 Replace the expansion unit system board see Removing an expansion unit on page 31 and Installing an expansion unit on page 32 Firmware BIOS halted System management bus error Update t...

Page 88: ...tem board assembly on page 62 Microprocessor temperature warning 1 Make sure that the blade server is sufficiently cooled see System reliability guidelines on page 26 2 Make sure that the front bezel...

Page 89: ...ed by the BladeCenter unit in which it is installed see the IBM BladeCenter Management Module User s Guide for more information Firmware BIOS ROM corruption detected Update the BIOS code see Firmware...

Page 90: ...technician only that step must be performed only by a trained service technician Error message Action Hard drive xx removal detected Replace SAS drive xx see Removing a SAS drive on page 35 and Instal...

Page 91: ...rocessor 2 see Removing a microprocessor and heat sink on page 57 and Installing a microprocessor and heat sink on page 59 3 Replace the following components one at a time in the order shown restartin...

Page 92: ...moving a microprocessor and heat sink on page 57 and Installing a microprocessor and heat sink on page 59 2 Replace the following components one at a time in the order shown restarting the server each...

Page 93: ...Run the Setup Utility program select Load Default Settings and save the settings see Using the Setup Utility program on page 11 2 Reseat the battery see Removing the battery on page 48 and Installing...

Page 94: ...he system board assembly on page 62 and Installing the system board assembly on page 62 175 Bad EEPROM CRC 1 Trained service technician only Replace the system board assembly see Removing the system b...

Page 95: ...t set Trained service technician only Replace the system board assembly see Removing the system board assembly on page 62 and Installing the system board assembly on page 62 188 Bad EEPROM CRC 2 Train...

Page 96: ...If you have installed a USB keyboard run the Setup Utility program and enable keyboardless operation to prevent the POST error message 301 from being displayed during startup see Using the Setup Utili...

Page 97: ...e the instructions for your diskette drive 3 Replace the diskette drive see the instructions for your diskette drive 4 Trained service technician only Replace the system board assembly see Removing th...

Page 98: ...Installing a microprocessor and heat sink on page 59 b Trained service technician only Microprocessor 2 see Removing a microprocessor and heat sink on page 57 and Installing a microprocessor and heat...

Page 99: ...age 36 b Trained service technician only system board assembly see Removing the system board assembly on page 62 and Installing the system board assembly on page 62 2462 Video configuration error 1 Ru...

Page 100: ...ve see Removing a SAS drive on page 35 and Installing a SAS drive on page 36 2 Replace the following components one at a time in the order shown restarting the blade server each time a Hard disk drive...

Page 101: ...5 Make sure that the blade server has control of the video the KVM button is lit If the blade server does not start see Troubleshooting tables 3 Record any POST beep codes that sound or POST error me...

Page 102: ...ained service technician Symptom Action Not all drives are recognized by the hard disk drive diagnostic test 1 Remove the drive that is indicated by the diagnostic tests see Removing a SAS drive on pa...

Page 103: ...ich they are listed in the Action column until the problem is solved v See Chapter 3 Parts listing Types 7901 and 7902 on page 19 to determine which components are CRUs and which components are FRUs v...

Page 104: ...for error message 289 see Error logs on page 72 v If a DIMM was disabled by a system management interrupt SMI replace the DIMM see Removing a memory module on page 37 and Installing a memory module o...

Page 105: ...heat sink on page 57 and Installing a microprocessor and heat sink on page 59 b Trained service technician only Microprocessor 2 see Removing a microprocessor and heat sink on page 57 and Installing a...

Page 106: ...ervice technician only Replace the system board assembly see Removing the system board assembly on page 62 and Installing the system board assembly on page 62 The monitor has screen jitter or the scre...

Page 107: ...until the problem is solved v See Chapter 3 Parts listing Types 7901 and 7902 on page 19 to determine which components are CRUs and which components are FRUs v If an action step is preceded by Trained...

Page 108: ...er see Removing the blade server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Check the function of the shared BladeCenter unit resources see S...

Page 109: ...the system board assembly on page 62 System under recommended voltage for 12v 1 Reseat the blade server see Removing the blade server from a BladeCenter unit on page 27 and Installing the blade serve...

Page 110: ...es not work and the reset button does work 1 Reseat the control panel connector see Removing the bezel assembly on page 33 and Installing the bezel assembly on page 34 2 Replace the following componen...

Page 111: ...ng the blade server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 5 If you just installed a device in the blade server remove it and restart the b...

Page 112: ...essor see Removing a microprocessor and heat sink on page 57 and Installing a microprocessor and heat sink on page 59 3 Trained service technician only Replace the system board assembly see Removing t...

Page 113: ...f the SUSE Linux operating system is installed remotely onto a blade server that is not the current owner of the media tray CD or DVD drive diskette drive and USB port SUSE Linux detects the CD or DVD...

Page 114: ...ogram See the ServerGuide Setup and Installation CD label for a list of supported operating system versions The operating system cannot be installed the option is not available Make sure that the blad...

Page 115: ...e Universal Serial Bus USB port problems The USB ports are shared BladeCenter unit resources First make sure that the USB ports are assigned to the blade server then see the following table and Solvin...

Page 116: ...hat information about a suboptimal condition in the blade server is available in the BMC log or in the management module event log v If the blade error LED is lit it indicates that an error has occurr...

Page 117: ...SBRD TEMP LP 1 NMI error LED Microprocessor mismatch error LED System board error LED Over temperature error LED Light path diagnostics LED Light path diagnostics switch The following illustration sh...

Page 118: ...Ds are lit on the blade server system board MPE unit and light path diagnostics panels Using this information and the information in Light path diagnostics LEDs can often provide enough information to...

Page 119: ...IMM at a time until the error is corrected LP1 v On the blade server light path diagnostics panel The light path diagnostics LEDs on the blade server system board have power v On the MPE unit light pa...

Page 120: ...m board assembly on page 62 v Trained service technician only If the lit LED is on the MPE unit light path diagnostics panel replace the MPE board assembly see Removing the system board assembly on pa...

Page 121: ...orage drives Additionally DSA creates a merged log that includes events from all collected logs You can output all the collected information as a compressed XML file that you can send to IBM service a...

Page 122: ...If the diagnostic programs do not detect any hardware errors but the problem remains during normal server operations a software error might be the cause If you suspect a software problem see the infor...

Page 123: ...generate and suggested actions to correct the detected problems Follow the suggested actions in the order in which they are listed in the action column In the error codes x can be any numeral or lette...

Page 124: ...evel is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your syste...

Page 125: ...nent For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 5 Run the test again 6 Turn off a...

Page 126: ...ain 4 Make sure that the system firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmwa...

Page 127: ...server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest lev...

Page 128: ...est again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure that the BMC firmware is at the...

Page 129: ...the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure that the BMC firmware is at the latest level The installed...

Page 130: ...a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA cod...

Page 131: ...adeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make...

Page 132: ...from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of D...

Page 133: ...server see Removing the blade server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Make sure that the DSA code is at the latest level For the la...

Page 134: ...rom a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA...

Page 135: ...the blade server see Removing the blade server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is...

Page 136: ...nd Installing the blade server in a BladeCenter unit on page 28 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com suppor...

Page 137: ...Removing the blade server from a BladeCenter unit on page 27 and Installing the blade server in a BladeCenter unit on page 28 2 Make sure that the DSA code is at the latest level For the latest level...

Page 138: ...tes invalid machine ID that is not supported 1 Turn off and restart the system 2 Run the test again 3 Make sure that the system BIOS code is at the latest level The installed firmware level is shown i...

Page 139: ...t the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Make sure that the system BIOS code is at the latest level The installed firmware leve...

Page 140: ...shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to di...

Page 141: ...st level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1...

Page 142: ...de is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docv...

Page 143: ...atest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid ps...

Page 144: ...re level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your s...

Page 145: ...at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview w...

Page 146: ...installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T a...

Page 147: ...of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 2 Make sure that the system BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the...

Page 148: ...p www ibm com support docview wss uid psg1SERV DSA 3 Make sure that the system BIOS code is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section f...

Page 149: ...tem 2 Run the test again 3 Make sure that the DSA code is at the latest level For the latest level of DSA code go to http www ibm com support docview wss uid psg1SERV DSA 4 Run the test again 5 Run th...

Page 150: ...ng at both ends for loose or broken connections or damage to the cable Replace the cable if it is damaged 4 Run the test again 5 For additional troubleshooting information go to http www ibm com suppo...

Page 151: ...n the test again 3 Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized 4 Run the test again 5 Check the drive cabling at both ends for loose or broken connecti...

Page 152: ...psg1MIGR 41559 6 Run the test again 7 Replace the CD or DVD drive 8 If the failure remains collect the data from the DSA event log and send it to IBM Service For information about contacting and sendi...

Page 153: ...st LEDs Passed The device passed the test No action is required 405 901 xxx Broadcom Ethernet device Test control registers Failed 1 Make sure that the component firmware is at the latest level The in...

Page 154: ...firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select...

Page 155: ...e latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid...

Page 156: ...www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section...

Page 157: ...iew wss uid psg1 MIGR 4JTS2T and select your system to display a matrix of available firmware 2 Run the test again 3 Check the interrupt assignments in the PCI Hardware section of the DSA event log If...

Page 158: ...component firmware is at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm...

Page 159: ...s at the latest level The installed firmware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview...

Page 160: ...ware level is shown in the DSA event log in the Firmware VPD section for this component For the latest level of firmware go to http www ibm com support docview wss uid psg1 MIGR 4JTS2T and select your...

Page 161: ...d contains this component If the error is caused by an adapter replace the adapter Check the PCI Information and Network Settings information in the DSA event log to determine the physical location of...

Page 162: ...al SAS interface test Trained service technician only Replace the system board assembly see Removing the system board assembly on page 62 and Installing the system board assembly on page 62 035 xxx 09...

Page 163: ...Trained service technician only MPE microprocessor 1 if n 4 or 5 see Removing a microprocessor and heat sink on page 57 and Installing a microprocessor and heat sink on page 59 d Trained service tech...

Page 164: ...the system board assembly on page 62 165 198 000 Service Processor Aborted 1 Run the diagnostic test again see Running the diagnostic programs on page 109 2 Correct the other error conditions that mi...

Page 165: ...anagement Aborted 1 Remove the blade server from BladeCenter unit wait 30 seconds and reseat it in the BladeCenter unit then run the test again see Removing the blade server from a BladeCenter unit on...

Page 166: ...1 and Installing the blade server cover on page 30 4 Run the test again see Running the diagnostic programs on page 109 5 Trained service technician only If the error does not repeat replace the MPE b...

Page 167: ...ystem board assembly on page 62 166 nnn 001 System Management Failed BMC indicates failure in self test Note 1 nnn 300 to 320 2 nnn 400 to 424 excluding 403 and 419 to 422 1 Remove the blade server fr...

Page 168: ...mware updates on page 17 4 See the error log for additional information 201 199 xxx Unexpected error Test aborted See Diagnostics logs 1 Restart the server see Turning off the blade server on page 6 a...

Page 169: ...sor n is on the MPE see Removing an expansion unit on page 31 and Installing an expansion unit on page 32 c Trained service technician only System board if microprocessor n is on the blade server see...

Page 170: ...age 62 and Installing the system board assembly on page 62 Recovering from a BIOS update failure The blade server has an advanced recovery feature that will automatically switch to a backup BIOS page...

Page 171: ...server on page 5 The power on self test POST starts 12 Select 1 Update POST BIOS from the menu that contains various flash update options Attention Do not type Y when you are prompted to back up the R...

Page 172: ...BladeCenter resource problems If the problem is thought to be with a shared resource see the Problem Determination and Service Guide or the Hardware Maintenance Manual and Troubleshooting Guide for y...

Page 173: ...ke sure that the following conditions are met v The media tray select button LED on the front of the blade server is lit indicating that the blade server is connected to the shared media tray see Blad...

Page 174: ...ee the documentation for your BladeCenter unit for removal and installation procedures 1 Removable media drive cable if applicable 2 Removable media drive 3 Media tray cable if applicable 4 Media tray...

Page 175: ...he documentation for your BladeCenter unit If these steps do not solve the problem it is likely a problem with the blade server See Network connection problems on page 94 Power problems To check for p...

Page 176: ...any diskette drive is at least 76 mm 3 in 2 Check for correct management module operation see the documentation for your BladeCenter unit Note Some BladeCenter unit types have several management modu...

Page 177: ...move the cover see Removing the blade server from a BladeCenter unit on page 27 and Removing the blade server cover on page 29 5 Remove or disconnect the following devices one at a time until you find...

Page 178: ...nd version level v Hardware configuration print screen of the system summary v BIOS code level v Operating system type and version level You can solve some problems by comparing the configuration and...

Page 179: ...y following the troubleshooting procedures that IBM provides in the online help or in the documentation that is provided with your IBM product The documentation that comes with IBM systems also descri...

Page 180: ...e http www ibm com services sl products For more information about Support Line and other IBM services see http www ibm com services or see http www ibm com planetwide for support telephone numbers In...

Page 181: ...R FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could inc...

Page 182: ...D drive speed is the variable read rate Actual speeds vary and are often less than the possible maximum When referring to processor storage real and virtual storage or channel volume KB stands for 102...

Page 183: ...serie de programas y servicios de devoluci n de productos en varios pa ses a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informaci n sobre las ofertas...

Page 184: ...Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information...

Page 185: ...ework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on...

Page 186: ...nforme la norme NMB 003 du Canada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the...

Page 187: ...to take adequate measures European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Telephone 0049 0 711 785 1176 Fax 0049 0 711 785 1283 E mail tjahn de ibm com Taiwa...

Page 188: ...Korean Class A Warning Statement 176 BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 189: ...code 112 D danger statements 2 deassertion event BMC log 73 description switches MPE unit 9 switches system board 8 diagnostic error codes 111 programs overview 108 programs starting 109 text message...

Page 190: ...rtant 170 notices 169 electronic emission 173 FCC Class A 173 notices and statements 2 O optical drive error 137 optional device problems 95 P parts listing 19 password power on 14 POST about 65 error...

Page 191: ...tors 7 T telephone numbers 168 tools diagnostic 65 trademarks 170 troubleshooting tables 89 turning off the blade server 6 turning on the blade server 5 U undetermined problems 164 United States elect...

Page 192: ...180 BladeCenter LS22 Type 7901 and LS42 Type 7902 Problem Determination and Service Guide...

Page 193: ......

Page 194: ...Part Number 49Y0107 Printed in USA 1P P N 49Y0107...