What
IBM
Will
Do
to
Correct
Problems
IBM
will
attempt
to
diagnose
and
resolve
your
problem
over
the
telephone
or
electronically
by
access
to
an
IBM
Internet
website.
Certain
Machines
contain
remote
support
capabilities
for
direct
problem
reporting,
remote
problem
determination,
and
resolution
with
IBM.
When
you
contact
IBM
for
service,
you
must
follow
the
problem
determination
and
resolution
procedures
that
IBM
specifies.
Following
problem
determination,
if
IBM
determines
on-site
service
is
required,
a
service
technician
will
be
scheduled
for
service
at
your
location.
You
are
responsible
for
downloading
or
obtaining
from
IBM,
and
installing
designated
Machine
Code
(microcode,
basic
input/output
system
code
(called
“BIOS”),
utility
programs,
device
drivers,
and
diagnostics
delivered
with
an
IBM
Machine)
and
other
software
updates
in
a
timely
manner
from
an
IBM
Internet
website
or
from
other
electronic
media,
and
following
the
instructions
that
IBM
provides.
You
may
request
IBM
to
install
Machine
Code
changes,
however,
you
may
be
charged
for
that
service.
Some
parts
of
IBM
Machines
are
designated
as
Customer
Replaceable
Units
(“CRUs”).
If
your
problem
can
be
resolved
with
a
CRU
(e.g.
keyboard,
memory,
hard
disk
drive),
IBM
will
ship
the
CRU
to
you
for
you
to
install.
If
the
Machine
does
not
function
as
warranted
during
the
warranty
period
and
your
problem
cannot
be
resolved
over
the
telephone
or
electronically,
through
your
application
of
Machine
Code
or
software
updates,
or
with
a
CRU,
IBM
or
its
subcontractor
or
a
reseller
that
has
been
approved
by
IBM
to
provide
warranty
service,
will
either,
at
its
discretion,
1)
repair
it
to
make
it
function
as
warranted,
or
2)
replace
it
with
one
that
is
at
least
functionally
equivalent.
If
IBM
or
its
subcontractor
or
the
reseller
is
unable
to
do
either,
you
may
return
the
Machine
to
your
place
of
purchase
and
your
money
will
be
refunded.
IBM
or
its
subcontractor
or
the
reseller
will
also
manage
and
install
selected
engineering
changes
that
apply
to
the
Machine.
Exchange
of
a
Machine
or
Part
When
the
warranty
service
involves
the
exchange
of
a
Machine
or
part,
the
item
IBM
or
its
subcontractor
or
the
reseller
replaces
becomes
IBM’s
property,
and
the
replacement
becomes
yours.
You
represent
that
all
removed
items
are
genuine
and
unaltered.
The
replacement
may
not
be
new,
but
will
be
in
good
working
order
and
at
least
functionally
equivalent
to
the
item
replaced.
The
replacement
assumes
the
warranty
service
status
of
the
replaced
item.
Your
Additional
Responsibilities
You
agree:
a.
before
IBM
or
its
subcontractor
or
the
reseller
exchanges
a
Machine
or
part,
to
remove
all
features,
parts,
options,
alterations,
and
attachments
not
under
warranty
service
and
ensure
that
the
Machine
is
free
of
any
legal
obligations
or
restrictions
that
prevent
its
exchange;
b.
to
obtain
authorization
from
the
owner
to
have
IBM
or
its
subcontractor
or
the
reseller
service
a
Machine
that
you
do
not
own;
Appendix
B.
IBM
Statement
of
Limited
Warranty
Z125-4753-10
08/2008
17
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