FID E5—Microcode Problem
Note: For drive only models, get the support data from the host.
If FID E5 is currently displayed on the drive, go to step 1. If FID E5 is not currently displayed on the drive,
go to step 2.
1. If FID E5 is currently displayed on the drive:
a. From FID display, write down the support data (12 characters).
b. Call your next of support with the FID and support data to determine if this problem is a new or
known microcode problem.
c. For
known microcode problems, ask your next level of support to see if a fix exists on latest EC
Level. If a fix exists, update the device to latest EC level.
If a fix is not yet available, tell the customer that engineering is aware of problem and is working
on a fix. Install the fix when available. For known microcode problems, use TAC M01.
New Microcode Problem
d. For
new microcode problems, you must provide a microcode dump, the reported FID, and FID
support data to your next level of support.
e. For certain failures, the drive automatically collects dump information. If the dump icon ! is
displayed when FID E5 is displayed, retrieve the dump via SCSI or cartridge and provide it to
your next level of support.
|
Note: Retrieve dumps for both drive 1 and drive 2 in dual drive models.
See the START section entry point for microcode dump procedures. For new microcode
problems, use TAC M02.
f. If the dump icon is not displayed when FID E5 is displayed, a dump must be forced:
1) Check with the customer to determine if they have collected a dump via SCSI for this problem
(could be reason why no dump icon is displayed).
2) If the customer has the dump data, provide it to your next level of support.
3) If the customer does not have dump data or is not sure, go to CE Main Dump menu, and
select Force Dump. A dump is available when the dump icon is displayed.
4) Retrieve the dump via SCSI or cartridge and provide it to your next level of support. See the
START section entry point for microcode dump procedures. For new microcode problems,
use TAC M02.
End of New Microcode Problem
2. If FID E5 is not currently displayed on the drive:
a. Look at the FID log for most recent FID E5 entry. From the FID log, write down the support data
(12 characters). Call your next level of support with the FID and support data to determine if this
problem is a new or known microcode problem.
b. For
known microcode problems, ask your next level of support to see if a fix exists on latest EC
Level. If one exists, update customer to latest EC level.
If a fix is not available, tell the customer that engineering is aware of problem and working on fix.
Install the fix when available. For known microcode problems, use TAC M01.
PROC-84
IBM 3570 MI
Summary of Contents for Magstar MP 3570 C Series
Page 1: ...IBM Magstar MP 3570 Tape Subsystem Maintenance Information C Series Models...
Page 2: ......
Page 12: ...x IBM 3570 MI...
Page 46: ...MAPS 2 IBM 3570 MI...
Page 56: ...Notes MAPS 12 IBM 3570 MI...
Page 62: ...MAPS 18 IBM 3570 MI...
Page 70: ...Notes MAPS 26 IBM 3570 MI...
Page 72: ...MAPS 28 IBM 3570 MI...
Page 84: ...Figure 22 Label Locations for Models Without Libraries INTRO 12 IBM 3570 MI...
Page 87: ...Figure 25 Model C00 Drive INTRO Introduction INTRO 15...
Page 95: ...Figure 29 Model C02 Stand Alone Library Model INTRO Introduction INTRO 23...
Page 96: ...A 2 1 M 0 0 3 5 Figure 30 Model C11 Rack Mounted Library Model INTRO 24 IBM 3570 MI...
Page 97: ...Figure 31 Model C12 Rack Mounted Library Model INTRO Introduction INTRO 25...
Page 98: ...Figure 32 Model C21 Rack Mounted Library Model INTRO 26 IBM 3570 MI...
Page 99: ...Figure 33 Model C22 Rack Mounted Library Model INTRO Introduction INTRO 27...
Page 120: ...INTRO 48 IBM 3570 MI...
Page 136: ...Figure 57 Model C02 Stand Alone Library Model LIBRARY 16 IBM 3570 MI...
Page 137: ...A 2 1 M 0 0 3 5 Figure 58 Model C11 Rack Mounted Library Model LIBRARY Library LIBRARY 17...
Page 138: ...Figure 59 Model C12 Rack Mounted Library Model LIBRARY 18 IBM 3570 MI...
Page 139: ...Figure 60 Model C21 Rack Mounted Library Model LIBRARY Library LIBRARY 19...
Page 144: ...LIBRARY 24 IBM 3570 MI...
Page 192: ...Figure 108 Operator Menus PANEL 12 IBM 3570 MI...
Page 206: ...Figure 128 Part 1 of 3 CE Panel Menu PANEL 26 IBM 3570 MI...
Page 207: ...Figure 128 Part 2 of 3 CE Panel Menu PANEL Operator Panel PANEL 27...
Page 208: ...Figure 128 Part 3 of 3 CE Panel Menu PANEL 28 IBM 3570 MI...
Page 242: ...PANEL 62 IBM 3570 MI...
Page 249: ...Korean Inspection INSP 7...
Page 250: ...Korean INSP 8 IBM 3570 MI...
Page 256: ...Figure 187 Support Slide left side Models C21 and C22 INSP 14 IBM 3570 MI...
Page 260: ...INSP 18 IBM 3570 MI...
Page 270: ...Figure 196 Model C00 Drive Inner Cover Configuration INST 10 IBM 3570 MI...
Page 273: ...Figure 200 Drive Only Model C00 SCSI Connection INST Installation INST 13...
Page 275: ...Figure 202 EIA Rack Template for Models C11 and C12 INST Installation INST 15...
Page 276: ...This Page Left Intentionally Blank INST 16 IBM 3570 MI...
Page 288: ...INST 28 IBM 3570 MI...
Page 289: ...Figure 212 EIA Rack Template for Models C21 and C22 INST Installation INST 29...
Page 290: ...This Page Left Intentionally Blank INST 30 IBM 3570 MI...
Page 297: ...Figure 216 Attaching Cable Arm and Strain Relief Bracket INST Installation INST 37...
Page 312: ...Figure 227 Rear View of Model C02 C12 or C22 INST 52 IBM 3570 MI...
Page 319: ...Figure 237 Cable Routing Model C11 INST Installation INST 59...
Page 321: ...Figure 240 Cable Routing Model C21 INST Installation INST 61...
Page 328: ...INST 68 IBM 3570 MI...
Page 348: ...Figure 252 Removing a Stuck Cartridge From a Drive PROC 20 IBM 3570 MI...
Page 369: ...Figure 260 Blank Error Log Analysis Work Sheet PROC Common Procedures PROC 41...
Page 371: ...Figure 263 Example Error Log Analysis Work Sheet PROC Common Procedures PROC 43...
Page 396: ...6 When the Tape Device Test menu is displayed select Exit test menu 3 PROC 68 IBM 3570 MI...
Page 420: ...PROC 92 IBM 3570 MI...
Page 424: ...Figure 270 Library Model C01 Exploded View CARR 4 IBM 3570 MI...
Page 435: ...Figure 274 Base Drive FRU Breakout CARR Checks Adjustments Removals and Replacements CARR 15...
Page 448: ...Figure 279 Library Front Door Assembly Holding Screws CARR 28 IBM 3570 MI...
Page 456: ...CARR 36 IBM 3570 MI...
Page 504: ...APPENDC 2 IBM 3570 MI...
Page 521: ...APPENDC Appendix C APPENDC 19...
Page 522: ...Notes APPENDC 20 IBM 3570 MI...
Page 532: ...APPENDC 30 IBM 3570 MI...
Page 537: ...Figure 312 Library Model C01 Exploded View APPENDD Appendix D APPENDD 5...
Page 541: ...Figure 315 Basic Drive All Models APPENDD Appendix D APPENDD 9...
Page 546: ...Figure 317 Base Drive FRU Breakout APPENDD 14 IBM 3570 MI...
Page 551: ...Figure 318 Base Drive Head Actuator Assembly Close up APPENDD Appendix D APPENDD 19...
Page 557: ...APPENDD Appendix D APPENDD 25...
Page 563: ...Figure 326 Drive Loader Assembly Exploded View APPENDD Appendix D APPENDD 31...
Page 580: ...Figure 332 Library Front Door Assembly Holding Screws APPENDD 48 IBM 3570 MI...
Page 591: ...Parts Catalog Parts Catalog PARTS 3...
Page 592: ...Assembly 1 Rackmount Library Assembly Model C11 PARTS 4 IBM 3570 MI...
Page 594: ...Assembly 2 Desktop Drive Model C00 PARTS 6 IBM 3570 MI...
Page 596: ...Assembly 3 Desktop Library Assembly Model C01 PARTS 8 IBM 3570 MI...
Page 598: ...Assembly 4 Rackmount Library Assembly Model C12 PARTS 10 IBM 3570 MI...
Page 601: ...Parts Catalog Parts Catalog PARTS 13...
Page 602: ...Assembly 5 Desktop Library Assembly Model C02 PARTS 14 IBM 3570 MI...
Page 605: ...Parts Catalog Parts Catalog PARTS 17...
Page 606: ...Assembly 6 Rackmount Library Assembly Model C21 PARTS 18 IBM 3570 MI...
Page 608: ...Assembly 7 Rackmount Library Assembly Model C22 PARTS 20 IBM 3570 MI...
Page 611: ...Parts Catalog Parts Catalog PARTS 23...
Page 612: ...Assembly 8 Base Drive All Models PARTS 24 IBM 3570 MI...
Page 614: ...PARTS 26 IBM 3570 MI...
Page 629: ...wrap tool SCSI port PROC 77 INDEX Index Index 7...