Chapter 3: Devices and Services
Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W
113
Sources of Collected Data
The Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The
technology pack collects performance data from the following sources:
CDR and CMR data is collected in Cisco CallManager (CCM) environments and Cisco Unified Call Manager
(CUCM) environments. The technology pack accesses CDR and CMR data differently in each environment.
The following sections provide an overview of how the technology pack accesses CDR and CMR data in these
different environments. A basic understanding of the different access methods will help you when you configure
the technology pack.
Collecting CDR and CMR Data with Cisco CallManager
With Cisco CallManager (CCM), the technology pack collects CDR and CMR data through SQL requests to the
CallManager Publisher SQL database.
Source of Collected Data
Collection Type
PSTN gateway, media gateway
SNMP
Gatekeeper
SNMP
Cisco CallManager Server
Each server in the cluster has an SNMP agent
SNMP
Call Detail Records (CDR)
Accounting data
Bulk
Call Maintenance Records (CMR)
Voice quality data
Bulk
Microsoft performance counter metrics
(P
erfmon)
Bulk
