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IBM NETCOOL 4.3-W, User Manual

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  Contents

Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W

ix

VoIPDeviceType. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  149

Chapter 5: Defined Resources

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  151

Cisco IP Telephony Technology Pack Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  151

Sub-Element Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  153

Tables of Sub-Element Types  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  153

Chapter 6:Sub-Element Grouping Rules

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  163

NOC Grouping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  164

Global Customer View Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  164
IP Telephony Call Detail Record Branch  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  166
Infrastructure Branch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  169

Sub-Element Collect Grouping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  171

Chapter 7: Collection Formulas

 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  175

Data Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  176

Formulas and Metrics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  176

Formula Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  177

AttendantConsoleClientsOnline  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  178

AttendantConsoleClientsRegistered  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  179

AuthenticatedCallsActive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  180

AuthenticatedPartiallyRegisteredPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  181

AuthenticatedRegisteredPhones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  182

Availability (percent) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  183

BRIChannelsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  184

BRISpansInService . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  185

CallDuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  186

CallsActive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  187

CallsInProgress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  188

CauseCallRejected. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  189

CauseChannelUnacceptable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  190

CauseDestinationOutOfOrder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  191

CauseInvalidNumberFormat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  192

Summary of Contents for NETCOOL 4.3-W

Page 1: ...IBM Netcool Proviso 4 3 W Tivoli Document Revision R2E1 Cisco IP Telephony Technology Pack User s Guide...

Page 2: ...nges will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time without notice Any...

Page 3: ...may copy modify and distribute these sample programs in any form without payment to IBM for the purposes of developing using marketing or distributing application programs conforming to IBM s applicat...

Page 4: ......

Page 5: ...w 7 Reporter Sets 7 Reporter Set Tree 7 Reports 9 CCM Server Quality Resource Detail Chart 12 CCM Server Quality Resource 13 CCM Sql Server Group 14 CCM Sql Server Resource Detail Chart 15 CCM Sql Ser...

Page 6: ...luster VoiceMail Usage Resource 48 Errors on Cluster by Codec 49 Gatekeeper Availability Resource Detail Chart 51 Gatekeeper Availability Resource 52 Gatekeeper Device Quality Resource Detail Chart 53...

Page 7: ...ource Detail Chart 91 PSTN Gateway E1 T1 Interface Utilization Resource Detail Chart 92 PSTN Gateway E1 T1 Interface Utilization Resource 93 PSTN Gateway E1 T1Availability Resource 94 Top 10 CDR Call...

Page 8: ...merId 126 Element NAME 127 Element STATE 128 FAMILY 129 NAME 130 siteId 131 STATE 132 VoIPCallMgrClusterId 133 VoIPCallMgrCustomerId 134 VoIPCallMgrDSPMaxChannel 135 VoIPCallMgrFileSystemName 136 VoIP...

Page 9: ...ranch 166 Infrastructure Branch 169 Sub Element Collect Grouping 171 Chapter 7 Collection Formulas 175 Overview 175 Data Collection 176 Formulas and Metrics 176 Formula Reference 177 AttendantConsoleC...

Page 10: ...Availability percent 209 CCM Physical Memory Utilization percent 210 CCM Registered CTI Devices Nb Gauge 211 CCM Registered Devices Nb Gauge 212 CCM Registered Gateways Nb Gauge 213 CCM Registered Me...

Page 11: ...Number of External Calls Nb 240 Cluster Total Number of Normal Call Clearing 241 Cluster Total Number of Outgoing External Calls Nb 242 ClusterBlocking 243 ClusterCallDuration 244 ClusterCauseCallReje...

Page 12: ...terLines 277 ClusterLocalCall 278 ClusterLongDistanceCall 279 ClusterMOS 280 ClusterNbPacketsLost 281 ClusterNbPacketsReceived 282 ClusterNbPacketsSent 283 ClusterOffNetCall 284 ClusterOnNetCall 285 C...

Page 13: ...on Requests Nb 314 Gatekeeper Total Number of Concurrent Calls Nb Gauge 315 Gatekeeper Total Number of Location Rejects Nb 316 Gatekeeper Total Number of Location Requests Nb 317 Gatekeeper Total Numb...

Page 14: ...7 isCallee 348 isCaller 349 Jitter 350 Latency 351 Local 352 LongDistance 353 MLQKav 354 MLQK 355 MLQKmn 356 MOHMulticastResourceActive 357 MOHMulticastResourceAvailable 358 MOHTotalMulticastResources...

Page 15: ...S0 Channels Nb Gauge 386 PSTN Gateway Total Call Signaling Errors Nb 387 PSTN Gateway Total Calls per minute calls mn sum of all DS0s 388 PSTN Gateway Total Number Calls Rejected Nb 389 PSTN Gateway T...

Page 16: ...Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco 419 UnsuccessfulCall 420 VoicemailCallDuration 421 VoiceMailCall 422 VoicemailPackets 423 Chapter 8 Discovery Formulas 425 Overview 425 Netcool...

Page 17: ...ack User s Guide Version 4 3 W xvii Other Tasks and Considerations 455 Verifying Resources 455 Appendix B UBA Parameters Reference 443 Topology Editor 457 UBA Parameters Reference 457 Appendix C Templ...

Page 18: ...Contents xviii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 19: ...ces for this manual are the network administration engineers at IBM customer sites who will install configure and use the Cisco IP Telephony Technology Pack as part of their Netcool Proviso installati...

Page 20: ...ephony Technology Pack Appendix B UBA Parameters Reference 443 Topology Editor Provides Unix reference pages for each of the pack specific UBA parameters supplied with the XSD file for the Cisco IP Te...

Page 21: ...l Proviso Modules DataLoad collects network data DataChannel computes aggregations and stores data in DataMart DataMart provides data management DataView produces and manages reports and applications...

Page 22: ...Preface xxii Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 23: ...ides an overview of how Technology Packs work with Netcool Proviso to collect process load and report data from a network environment How is the Data Collected Inventory After a Netcool Proviso Techno...

Page 24: ...d to the data depend on whether the sub element is an SNMP resource or non SNMP resource For SNMP network resources a Technology Pack provides SNMP collection formulas SNMP collection formulas instruc...

Page 25: ...are expected for the current hour The CME uses the RIDs and MIDs to build the table and determine which metrics should be arriving from the collectors The table also specifies how resources are relate...

Page 26: ...e and sub elements and define the statistics that are relevant for a measure of network performance for a group of resources Detail Charts DCs display raw data for a metric that has been aggregated fo...

Page 27: ...Chapter 1 Introduction Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 5 NOTES...

Page 28: ...Chapter 1 Introduction 6 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 29: ...the DataView portal This navigation path is the same as the path where the report has been deployed through the DataMart Resource Editor Note however that some reports are not explicitly deployed on...

Page 30: ...rted Reports 8 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Infrastructure CallManager Server PSTN Gateway Interface Device DSP Card Media Devices Gatekeeper Device In...

Page 31: ...Resource CDR Utilization Detail Chart CDR Utilization Group CDR Utilization Resource CDR VoiceMail Usage Detail Chart CDR VoiceMail Usage Resource Cluster Call Distribution Detail Chart Cluster Call...

Page 32: ...tail Chart Perfmon Active Calls Detail Chart Perfmon Active Calls Group Perfmon Active Calls Resource Perfmon MOH Detail Chart Perfmon MOH Group Perfmon MOH Resource Perfmon PSTN Detail Chart Perfmon...

Page 33: ...y Resource Top 10 CDR Call Completion Top 10 CDR Call Duration Top 10 CDR K Factor Top 10 CDR Number of Calls Top 10 CDR Number of Errors Top 10 Cluster Call Completion Top 10 Cluster Number of Calls...

Page 34: ...percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered CTI Devices Nb Gauge CCM Registered Devices Nb Gauge CCM Registered Gateways Nb Gauge CCM Registered Media Devices Nb Gauge...

Page 35: ...ted Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM Physical Memory Utilization percent CCM Registered Devices Nb Gauge CCM R...

Page 36: ...ribution Chart 2 of 2 implemented Metrics Used in Report CCM CPU Utilization percent avg last 5 mn CCM SQL Server free buffers Nb CCM SQL Server number active user connections CCM SQL Server number of...

Page 37: ...M SQL Server Availability percentage CCM SQL Server number active user connections CCM SQL Server number of blocked users CCM SQL Server number of locks blocking processes CCM SQL Server number of loc...

Page 38: ...n Report CCM SQL Server Availability percentage CCM SQL Server Cache Hit ratio percent CCM SQL Server free buffers Nb CCM SQL Server number active user connections CCM SQL Server number of blocked use...

Page 39: ...eries Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Incoming Internal International Local LongDistance OffNet OnNet SuccessfulCall Total Number of Outgoing Exte...

Page 40: ...s GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Incoming Internal International Local LongDistance Total Number of Outgoing External Calls Nb Navigation Path Navigation...

Page 41: ...ing VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Te...

Page 42: ...hony Call Detail Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony C...

Page 43: ...e Series Chart 6 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS NbPacketsLost NbPacketsReceived NbPacketsSent SuccessfulCall UnsuccessfulCall Navigati...

Page 44: ...ted Reports 22 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR Call Completion Top 10 CDR...

Page 45: ...e Distribution Chart 2 of 2 implemented Metrics Used in Report Jitter Latency MOS Percentage of Drop Calls percent CME Bulk VOIP Cisco Percentage of Packet Lost percent CME Bulk VOIP Cisco Percentage...

Page 46: ...l Calls Nb CME Bulk VOIP Cisco SuccessfulCall UnsuccessfulCall Navigation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clu...

Page 47: ...Telephony Call Detail Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Teleph...

Page 48: ...Metric Ratio Chart 2 of 2 implemented Metrics Used in Report CallDuration NbPacketsLost NbPacketsReceived NbPacketsSent OffNet SuccessfulCall Total Number of Calls Nb CME Bulk VOIP Cisco UnsuccessfulC...

Page 49: ...cs Used in Report CallDuration NbPacketsLost NbPacketsReceived NbPacketsSent Percentage of Company Calls percent CME Bulk VOIP Cisco Percentage of TollBypass Calls percent CME Bulk VOIP Cisco Total Nu...

Page 50: ...ation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Exte...

Page 51: ...il Record Media Gateways By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Rec...

Page 52: ...me Series Chart 5 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report ForwardToVoiceMail Total Number of VoiceMail Direct Calls Nb CME Bulk VOIP Cisco VoicemailCallDuration V...

Page 53: ...Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By...

Page 54: ...ays By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By...

Page 55: ...ented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterInternationalCall ClusterLocalC...

Page 56: ...r Set Cluster Tables and Charts Tables GroupSummary 1 implemented Charts Ratio 2 implemented Metrics Used in Report Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterIntern...

Page 57: ...io Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterInternalCall ClusterInternati...

Page 58: ...ster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 0 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic ClusterB...

Page 59: ...harts Resource Time Series Chart 3 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb Cl...

Page 60: ...rts Tables Resource Summary Table 1 of 1 implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Company Calls Nb Cluster Total Number of Company IP Calls Nb C...

Page 61: ...Metric Ratio Chart 2 of 2 implemented Metrics Used in Report ClusterDropCall ClusterJitter ClusterMOS ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccessfulCall ClusterUn...

Page 62: ...uster Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Perc...

Page 63: ...implemented Charts Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Total Number of Normal Call Clearing ClusterDropCall ClusterJitter ClusterLatency ClusterNbPacketsLost ClusterSuccessf...

Page 64: ...Chapter 2 Supported Reports 42 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Global VOIP...

Page 65: ...ster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccessfulCall ClusterTollBypassCall Clust...

Page 66: ...ble 1 of 2 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Cluster Erlang Cluster Percentage of Company Calls percent Cluster Percentage of TollBypass Calls pe...

Page 67: ...PVLsRatio_MLH_RST html Metrics Used in Report Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent ClusterSuccess...

Page 68: ...Cluster Erlang Cluster Total Hours of Traffic Cluster Total Number of Company Calls Nb Cluster Total Number of External Calls Nb Cluster Total Number of Outgoing External Calls Nb ClusterNbPacketsRec...

Page 69: ...implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardToVoiceMail ClusterTotalCall ClusterVoicemailCallDuration ClusterVoic...

Page 70: ...bles ResSummary 1 implemented Charts Ratio 1 implemented Metrics Used in Report Cluster Number of Direct VoiceMail Calls Nb ClusterForwardToVoiceMail ClusterVoicemailCallDuration ClusterVoiceMailCall...

Page 71: ...t 0 of 2 implemented Metrics Used in Report CauseCallRejected CauseChannelUnacceptable CauseDestinationOutOfOrder CauseInvalidNumberFormat CauseMisdialedTrunkPrefix CauseNetworkOutOfOrder CauseNoAnswe...

Page 72: ...ology Pack User s Guide Version 4 3 W NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster CDRc...

Page 73: ...Chart 4 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availability percent avg last...

Page 74: ...ary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper ICMP Inbound Errors percent Gatekeeper ICMP Outbound Errors percent SNMP Availabili...

Page 75: ...er Buffer Utilization percent Gatekeeper Call Setup Quality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatekeeper Total Number of Admission Rejects Nb Gatekee...

Page 76: ...ed Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Gatekeeper Call Setup Quality percent Gatekeeper CPU Utilization percent avg last 5 mn Gatekeeper Packet Errors Nb Gatek...

Page 77: ...lity percentage Reporter Set Interface Tables and Charts Charts Resource Time Series Chart 2 of 8 implemented Metric Ratio Chart 1 of 2 implemented Metrics Used in Report Interface Availability percen...

Page 78: ...erface availability percentage Reporter Set Interface Tables and Charts Tables ResSummary 1 implemented Metrics Used in Report Inbound Loss percent Interface Availability percent Outbound Loss percent...

Page 79: ...Tables and Charts Charts Resource Time Series Chart 4 of 8 implemented Metric Ratio Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Util...

Page 80: ...arts Tables Resource Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utiliz...

Page 81: ...table and chart information is available for this report stylesheet PVLs_Cisco_VOIP_Global html Metrics Used in Report CCM CPU Utilization percent avg last 5 mn Cluster Percentage of Packet Lost perc...

Page 82: ...ports 60 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1 T1 Utilization Resource...

Page 83: ...ts Charts Resource Time Series Chart 5 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCR CS ICR ICRmx SCS Navigation Path This report is not deployed on the portal navi...

Page 84: ...ented Metrics Used in Report CCR CS ICR ICRmx MLQKav MLQK MLQKmn SCS Navigation Path Navigation path on the DataView portal NOC Reporting VOIP Cisco IP Telephony Call Detail Record Clusters NOC Report...

Page 85: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 63 Drilled Down From None...

Page 86: ...l Detail Record Clusters clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Codec By Customer custom...

Page 87: ...elephony Call Detail Record Extensions By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call...

Page 88: ...ability percentage Reporter Set Media Devices Tables and Charts Tables Group Summary Table 1 of 2 implemented Charts Resource Distribution Chart 1 of 2 implemented Metrics Used in Report CCM Media Dev...

Page 89: ...Charts Charts Resource Time Series Chart 1 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report CCM Media Device Registration Availability percent Navigation Path This report...

Page 90: ...lity percentage Reporter Set Media Devices Tables and Charts Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report CCM Media Device Registration Availability percent N...

Page 91: ...s Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCallsActive SIPCallsInProgress Navigation Path This r...

Page 92: ...urce Distribution Chart 0 of 2 implemented Metrics Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCall...

Page 93: ...CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCallsActive SIPCallsInProgress Navigation Path Navigation path on the DataView po...

Page 94: ...2 Supported Reports 72 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security...

Page 95: ...lemented Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable Naviga...

Page 96: ...ion Chart 0 of 2 implemented Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastReso...

Page 97: ...MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable Navigation Path Navigation path on the DataView portal NOC Report...

Page 98: ...9 implemented Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navigation Path This repor...

Page 99: ...stribution Chart 0 of 2 implemented Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navig...

Page 100: ...ntsRegistered BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService Navigation Path Navigation path on the DataView po...

Page 101: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 79 Drilled Down From Perfmon PSTN Group...

Page 102: ...leClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPartiallyRegist...

Page 103: ...ttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPa...

Page 104: ...llsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive EncryptedCallsActive EncryptedPartiallyRegisteredPhones EncryptedRegisteredPhones Navigation Path Navigation p...

Page 105: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 83 Drilled Down From Perfmon Security Group...

Page 106: ...d Metric Ratio Chart 0 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg last hour SNMP Response...

Page 107: ...lemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent SNMP Availability percent avg l...

Page 108: ...port PSTN Gateway Active DS0 Channels Nb PSTN Gateway Call Setup Quality percent Successful Total PSTN Gateway Total Number of Calls Nb PSTN Gateway Total Number of Calls per mn Calls mn PSTN Gateway...

Page 109: ...nted Metrics Used in Report PSTN Gateway Active DS0 Channels Nb PSTN Gateway ICMP Inbound Errors percent PSTN Gateway ICMP Outbound Errors percent PSTN Gateway Packet Discards PSTN Gateway Total Packe...

Page 110: ...ted Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report PSTN Gateway Active DS0 Channels Nb PSTN Gateway Network Errors percent PSTN Gateway Packet Discards PSTN Gateway Total...

Page 111: ...Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report DSP Card Availability percent DSP Card Resource Utilization percent Navigation Path This report is no...

Page 112: ...e Summary Table 1 of 1 implemented Charts Resource Distribution Chart 2 of 2 implemented Metrics Used in Report DSP Card Availability percent DSP Card Resource Utilization percent Navigation Path Navi...

Page 113: ...ource Time Series Chart 2 of 8 implemented Metric Ratio Chart 0 of 2 implemented Metrics Used in Report Interface Availability percent Interface Packet Loss percent Navigation Path This report is not...

Page 114: ...ented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN Gateway DS1 Active D...

Page 115: ...n Chart 2 of 2 implemented Metrics Used in Report Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN...

Page 116: ...s Tables ResSummary 1 implemented Charts ResDistrib 1 implemented Metrics Used in Report Interface Availability percent Interface Packet Loss percent Navigation Path Navigation path on the DataView po...

Page 117: ...Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gate...

Page 118: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Paths By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telep...

Page 119: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer customerId NOC Reporting VOIP Cis...

Page 120: ...g VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Paths By Cluster CDRclusterId NOC Reporting VOIP Cisco IP Telepho...

Page 121: ...c By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Cluster clusterId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Customer custom...

Page 122: ...Chapter 2 Supported Reports 100 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Drills Down To K Factor Detail Chart Drilled Down From None...

Page 123: ...phony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call Detail Record M...

Page 124: ...g VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cisco...

Page 125: ...IP Cisco IP Telephony Call Detail Record Extensions By Customer customerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Extensions By Site siteId NOC Reporting VOIP Cisco IP Telephony Call...

Page 126: ...ing VOIP Cisco IP Telephony Call Detail Record Media Gateways By Customer CDRcustomerId NOC Reporting VOIP Cisco IP Telephony Call Detail Record Media Gateways By Site CDRsiteId NOC Reporting VOIP Cis...

Page 127: ...Cluster Tables and Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Percentage of Normal Call Clearing perc...

Page 128: ...t Cluster Tables and Charts Tables TopN 5 of 9 implemented Charts TopN 5 of 9 implemented Metrics Used in Report Cluster Total Number of Outgoing External Calls Nb ClusterIncomingCall ClusterOffNetCal...

Page 129: ...Charts Tables TopN 4 of 9 implemented Charts TopN 4 of 9 implemented Metrics Used in Report Cluster Percentage of Drop Calls percent Cluster Percentage of Packet Lost percent Cluster Percentage of Suc...

Page 130: ...eport Interface Bandwidth Utilization In percent Interface Bandwidth Utilization Out percent Interface Throughput In kbps Interface Throughput Out kbps PSTN Gateway DS1 Active DS0 Channels Nb Navigati...

Page 131: ...Chapter 2 Supported Reports Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 109 NOTES...

Page 132: ...Chapter 2 Supported Reports 110 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 133: ...so applies to Cisco Unified Call Manager CUCM unless an explicit distinction is made Summary of Device Technology The Netcool Proviso Cisco IP Telephony Technology Pack collects and reports performanc...

Page 134: ...Cisco 2600 3600 series E1 T1 Serial Links DS0 Channel availability and utilization DSP availability and utilization capacity planning bandwidth errors Also total number of calls per gateway total dur...

Page 135: ...ctions provide an overview of how the technology pack accesses CDR and CMR data in these different environments A basic understanding of the different access methods will help you when you configure t...

Page 136: ...Cisco IP Telephony Technology Pack The connection between the Data Direct SQL server bridge and the MS SQL2000 server is made through TCP port number 1433 or 1370 according to the Cisco CallManager Pu...

Page 137: ...to the DataChannel server The schedule is specified by CUCM Web administration configuration settings In both cases the CUCM pushes the data back to the technology pack via FTP The technology pack inc...

Page 138: ...m CCM and CUCM environments some configuration parameters must be set using the CCM System Administrator Configuration settings must be defined separately on every server in a cluster The following co...

Page 139: ...using SQL requests not flat files Netcool Proviso does not support FLAT for CDR collection PrimaryCDRDSN An optional parameter that references the primary CDR server on which to insert CDRs The refer...

Page 140: ...Chapter 3 Devices and Services 118 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Page 141: ...ic of an element or sub element Typically a Netcool Proviso Technology Pack uses an inventory process to collect information generated by the devices interfaces and services operating in the technolog...

Page 142: ...logy Pack User s Guide Version 4 3 W AP_ifType Description Open format name of the specific type of resource represented for example Ethernet and DS1 Captured in Discovery Formulas None Used in CME Fo...

Page 143: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 121 CDRclusterId Description The cluster identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None...

Page 144: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CDRcustomerId Description The customer identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None...

Page 145: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 123 CDRsiteId Description The site identifier Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Use...

Page 146: ...Guide Version 4 3 W cdrType Description The type of Call Detail Record CDR for example Extension Gateway Path Used with bulk data Captured in Discovery Formulas None Used in CME Formulas None Used in...

Page 147: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 125 clusterId Description This property has been replaced by CDRclusterId Captured in Discovery Formulas None Used in CME Formulas None...

Page 148: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W customerId Description This property has been replaced by CDRcustomerId Captured in Discovery Formulas None Used in CME Formulas Non...

Page 149: ...l Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 127 Element NAME Description The name of a Cisco IP element Captured in Discovery Formulas None Used in CME Formulas None Used i...

Page 150: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W Element STATE Description Indicates whether an element is active Captured in Discovery Formulas None Used in CME Formulas None Used in Repo...

Page 151: ...Technology Pack User s Guide Version 4 3 W 129 FAMILY Description Identifies a sub element for reporting and sub element grouping purposes Captured in Discovery Formulas None Used in CME Formulas Non...

Page 152: ...ol Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NAME Description The path name of collected path sub elements Captured in Discovery Formulas None Used in CME Formulas None Use...

Page 153: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 131 siteId Description This property has been replaced by CDRsiteId Captured in Discovery Formulas None Used in CME Formulas None Us...

Page 154: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W STATE Description Indicates whether the entry is active Captured in Discovery Formulas None Used in CME Formulas None Used in Reports...

Page 155: ...the following MIB values ccmClusterId with CallManager devices sysLocation with PSTN Gateway devices Captured in Discovery Formulas CCM_Gateway_Device CCM_Media_Device CCM_Server_Device CCM_Server_Fi...

Page 156: ...tion The customer ID This value is based on the following MIB values sysName with PSTN Gateway E1 T1 interfaces and PSTN Gateway DSP cdpCacheVTPMgmtDomain with other PSTN Gateway devices Captured in D...

Page 157: ...Version 4 3 W 135 VoIPCallMgrDSPMaxChannel Description The maximum number of channels allowed in each DSP The value of this property is based on the MIB object cdspCardMaxChanPerDSP Captured in Discov...

Page 158: ...lephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrFileSystemName Description The file server name based on the MIB value hrStorageDescr Captured in Discovery Formulas CCM_Server_FileSystem...

Page 159: ...uide Version 4 3 W 137 VoIPCallMgrGatewayIpAddress Description The last known IP Address of the gateway The value of this property is based on the MIB object ccmGatewayInetAddress Captured in Discover...

Page 160: ...IP Telephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrGatewayName Description The name that the CallManager assigns to the gateway Captured in Discovery Formulas CCM_Gateway_Device Used...

Page 161: ...y Technology Pack User s Guide Version 4 3 W 139 VoIPCallMgrGatewayType Description The gateway type This value is based on the MIB object ccmGatewayType Captured in Discovery Formulas CCM_Gateway_Dev...

Page 162: ...echnology Pack User s Guide Version 4 3 W VoIPCallMgrMediaDeviceIpAddress Description The media device IP address based on the MIB value ccmMediaDeviceInetAddress Captured in Discovery Formulas CCM_Me...

Page 163: ...Technology Pack User s Guide Version 4 3 W 141 VoIPCallMgrMediaDeviceName Description The media device name based on the MIB value ccmMediaDeviceDescription Captured in Discovery Formulas CCM_Media_De...

Page 164: ...lephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrMediaDeviceType Description The media device type based on the MIB value ccmMediaDeviceType Captured in Discovery Formulas CCM_Media_Devic...

Page 165: ...chnology Pack User s Guide Version 4 3 W 143 VoIPCallMgrProcessName Description The CallManager Server process identifier based on the MIB value hrSWRunName Captured in Discovery Formulas CCM_Server_P...

Page 166: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W VoIPCallMgrSerialOrDsp Description Indicates a voice device Captured in Discovery Formulas None Used in CME Formulas None Used in Report...

Page 167: ...Technology Pack User s Guide Version 4 3 W 145 VoIPCallMgrServerDescr Description The CallManager Server description based on the MIB value ccmDescription Captured in Discovery Formulas CCM_Server_De...

Page 168: ...ion The CallManager Server ID This value is based on the following MIB values cdpGlobalDeviceId with CallManager Server devices cdpCacheDeviceId with Win2000 server PSTN Gateway devices that are regis...

Page 169: ...ony Technology Pack User s Guide Version 4 3 W 147 VoIPCallMgrServerVersion Description The CallManager Server version based on the MIB value ccmVersion Captured in Discovery Formulas CCM_Server_Devic...

Page 170: ...echnology Pack User s Guide Version 4 3 W VoIPCallMgrSqlDbName Description The CallManager Server SQL database name based on the MIB value mssqlDbInfoDbName Captured in Discovery Formulas CCM_Server_S...

Page 171: ...f the following Cisco IP Telephony devices CallManagerServer CiscoGatekeeper PSTNGatewayCisco3745 PSTNGatewayCiscoAS5300 PSTNGatewayCiscoOtherISDN PSTNGatewayCiscoCat6k Captured in Discovery Formulas...

Page 172: ...Chapter 4 Element and Sub Element Properties 150 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Page 173: ...urce Editor sub elements and sub element groups associated with each Technology Pack Cisco IP Telephony Technology Pack Resources The Cisco IP Telephony Technology Pack provides the following Netcool...

Page 174: ...names appear in the name column on the Sub Element tab The instance name appears in the instance column of the Sub Element tab Sub element labels A sub element label is often used in reports to ident...

Page 175: ...s of Cisco IP Telephony sub elements that this technology pack manages Note the following about the tables The Naming Structure row defines how sub element names sub element labels and sub element ins...

Page 176: ...ch gateway Because a gateway can be registered to another server ClusterId_GatewayDescription is used as invariant for this sub element CallManager Media Device Collection Type SNMP Family VOIP_Cisco_...

Page 177: ...ments Each CallManager Server is part of one cluster CallManager Server File System Collection Type SNMP Family VOIP_Cisco_CCM_Server_FileSystem Naming Structure Sub element name ElementName_ Instance...

Page 178: ...isco_CCM_Server_SqlDatabase Naming Structure Sub element name ElementName_ InstanceName Instance name SqlDb SqlDb Label SqlDatabase mssqDbInfoDbName Properties SqlDb VoIPCallMgrClusterId VoIPCallMgrSq...

Page 179: ...Type Instance name ElementName_Codec_CodecType Label ElementName_Codec_CodecType Properties CDRclusterId CDRcustomerId Comments None Extension Collection Type Bulk Family VOIP_Cisco_CDR_Extension Nami...

Page 180: ...IP phone VoiceMail application which is defined in the CallManager as a special range of extension numbers Front desk operator Hunt Group a group of people in the company with the same extension numb...

Page 181: ...uster element not to the SNMP PSTN gateway element A gateway can be a PSTN gateway or a legacy PBX gateway which is useful to connect a legacy PBX to the IP network Path Collection Type Bulk Family VO...

Page 182: ...twork This sub element supports the following types of PSTN gateways PSTNGatewayCisco3745 Any 3700 series device supporting POP MIB DSP MIB ISDN MIB and DIAL CONTROL MIB PSTNGatewayCiscoAS5300 Any AS5...

Page 183: ...P Family VOIP_Cisco_PSTN_Gateway_DSP_Card for cards discovered through CISCO_DSP MGMT MIB Or IETF_IF for Catalyst 6500 DSP resources Naming Structure Sub element name ElementName_ InstanceName Instanc...

Page 184: ...Chapter 5 Defined Resources 162 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Page 185: ...ment is placed in the folder The sub element is then tested against the rule or condition in the next folder below If the sub element passes that test it is tested against the rule or condition in the...

Page 186: ...the tree The following sections describe how sub elements are grouped within these high level branches Note In the IP Telephony Call Detail Record and Infrastructure branches some properties have bee...

Page 187: ...Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Cluster DSP Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice E1T1 Interfaces Typ...

Page 188: ...Technology Pack User s Guide Version 4 3 W IP Telephony Call Detail Record Branch The IP Telephony Call Detail Record branch of the Cisco IP Telephony NOC reporting tree contains the sub branches show...

Page 189: ...Groups the collected codec sub elements by cluster ID Codec By Customer Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Codec Codec By Customer CDRcustomerId Type Rule Purpose Groups th...

Page 190: ...ilters by condition FAMILY VOIP_Cisco_CDR_Gateway Media Gateways By Customer CDRsiteId Type Rule Purpose Groups the collected media gateway sub elements by site ID Path Group Type Static Purpose Filte...

Page 191: ...ditions Sub branch Name Description CCM Server Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_CCM_Server OR VoIPDeviceType CallManagerServer CCM Server VoIPCallMgrClusterId Type Rule...

Page 192: ...tional only No rules or conditions PSTN Gateway DSP Card Type Static Purpose Filters by condition FAMILY LIKE VOIP_Cisco_PSTN_Gateway_DS OR VoIPCallMgrSerialOrDsp LIKE voice PSTN Gateway DSP Card All...

Page 193: ...resent the Cisco IP Telephony portion of the tree Interface Type Static Purpose Filters by condition AP_ifType ds1 AND VoIPCallMgrSerialOrDsp NOT LIKE voice Interface All Type Static Purpose Filters b...

Page 194: ...VOIP_Cisco_CDR_Extension OR FAMILY VOIP_Cisco_CDR_Path OR FAMILY VOIP_Cisco_CDR_Gateway Cluster CDR Type Static Purpose Filters by condition FAMILY VOIP_Cisco_CDR_Cluster Codec Type Static Purpose Fil...

Page 195: ...Chapter 6 Sub Element Grouping Rules Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 173 NOTES...

Page 196: ...Chapter 6 Sub Element Grouping Rules 174 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 197: ...Bulk input file Typically the device or devices that the technology pack supports generate the statistics that reside in these Bulk input files In many cases the statistics reside in these Bulk input...

Page 198: ...P metrics are listed in this chapter in the Syntax section of the reference pages Import Data collected from bulk input files generated by a Cisco IP Telephony device and processed by the Bulk Adaptor...

Page 199: ...hows the variables that the CME formula uses as input and the property or formula that supplies a variable s value In the following example the formula Egress Octets Forwarded is the source of the val...

Page 200: ...hony Technology Pack User s Guide Version 4 3 W AttendantConsoleClientsOnline Type Import Description Total number of attendant console clients currently online Syntax Bulk Metric Generic Database Ali...

Page 201: ...ology Pack User s Guide Version 4 3 W 179 AttendantConsoleClientsRegistered Type Import Description Total number of attendant console clients registered to the device Syntax Bulk Metric Generic Databa...

Page 202: ...co IP Telephony Technology Pack User s Guide Version 4 3 W AuthenticatedCallsActive Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Fo...

Page 203: ...Guide Version 4 3 W 181 AuthenticatedPartiallyRegisteredPhone Type Import Description Total number of active authenticated extensions that have not completed the registration process Syntax Bulk Metr...

Page 204: ...Technology Pack User s Guide Version 4 3 W AuthenticatedRegisteredPhones Type Import Description Total number of active authenticated and fully registered extensions Syntax Bulk Metric Generic Databas...

Page 205: ...y percent Type SNMP collection Description The percentage of time that this resource was in an operational state Syntax DEF UseLib RFC1213Interface DEF SaveAlias 2955 ifAvailability Percent Generic Da...

Page 206: ...ephony Technology Pack User s Guide Version 4 3 W BRIChannelsActive Type Import Description Total number of BRI channels currently in use in the target device Syntax Bulk Metric Generic Database Alias...

Page 207: ...lephony Technology Pack User s Guide Version 4 3 W 185 BRISpansInService Type Import Description Total number of BRI spans available in the target device Syntax Bulk Metric Generic Database Alias None...

Page 208: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula Ed...

Page 209: ...Technology Pack User s Guide Version 4 3 W 187 CallsActive Type Import Description Total number of currently active calls for the resource or resources specified Syntax Bulk Metric Generic Database Al...

Page 210: ...Telephony Technology Pack User s Guide Version 4 3 W CallsInProgress Type Import Description Total number of calls being established at the time of sampling Syntax Bulk Metric Generic Database Alias N...

Page 211: ...oviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 189 CauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Edi...

Page 212: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None Formu...

Page 213: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 191 CauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None F...

Page 214: ...P Telephony Technology Pack User s Guide Version 4 3 W CauseInvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alias...

Page 215: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W 193 CauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None For...

Page 216: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Formu...

Page 217: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 195 CauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formul...

Page 218: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None F...

Page 219: ...co IP Telephony Technology Pack User s Guide Version 4 3 W 197 CauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None For...

Page 220: ...IP Telephony Technology Pack User s Guide Version 4 3 W CauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias...

Page 221: ...IP Telephony Technology Pack User s Guide Version 4 3 W 199 CauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None F...

Page 222: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W CauseNumberChanged Type Import Description CNumber changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula Ed...

Page 223: ...tcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 201 CauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Path...

Page 224: ...IP Telephony Technology Pack User s Guide Version 4 3 W CauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias No...

Page 225: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 203 CauseSubscriberAbsent Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formula...

Page 226: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseSwitchCongestion Type Import Description Switching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None F...

Page 227: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 205 CauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formula...

Page 228: ...isco IP Telephony Technology Pack User s Guide Version 4 3 W CauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None...

Page 229: ...l Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 207 CauseUserBusy Type Import Description User busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor...

Page 230: ...CCM CPU Utilization percent avg last 5 mn Type SNMP collection Description The average percentage of time over the last five minutes that this processor was not idle Syntax hrProcessorLoad 1 Generic...

Page 231: ...he media devices can register with a CCM server Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME MediaDevice 100 abs delta sysUpTime 0 1 distrib ccmMediaDeviceStatus I1 1 1 2 1 3 1 4 1...

Page 232: ...zation The percentage is determined by finding the total amount of real system memory allocated to each process and then dividing the total by the amount of physical memory contained by the host Synta...

Page 233: ...ersion 4 3 W 211 CCM Registered CTI Devices Nb Gauge Type SNMP collection Description The total number of CTI devices registered to the CallManager Syntax ccmRegisteredCTIDevices 0 Generic Database Al...

Page 234: ...collection Description The total number of devices currently registered to the CallManager device Syntax ccmRegisteredPhones 0 ccmRegisteredGateways 0 ccmRegisteredMediaDevices 0 ccmRegisteredCTIDevi...

Page 235: ...sion 4 3 W 213 CCM Registered Gateways Nb Gauge Type SNMP collection Description The total number of media gateways registered to a CallManager device Syntax ccmRegisteredGateways 0 Generic Database A...

Page 236: ...sion 4 3 W CCM Registered Media Devices Nb Gauge Type SNMP collection Description The total number of media devices registered to a CallManager Server Syntax ccmRegisteredMediaDevices 0 Generic Databa...

Page 237: ...e Version 4 3 W 215 CCM Registered Phones Nb Gauge Type SNMP collection Description The total number of IP phones registered to a CallManager device Syntax ccmRegisteredPhones 0 Generic Database Alias...

Page 238: ...de Version 4 3 W CCM Registered VoiceMail Devices Nb Gauge Type SNMP collection Description The total number of registered voicemail devices Syntax ccmRegisteredVoiceMailDevices 0 Generic Database Ali...

Page 239: ...ices Nb Gauge Type SNMP collection Description The total number of rejected devices Syntax ccmRejectedPhones 0 ccmRejectedGateways 0 ccmRejectedMediaDevices 0 ccmRejectedCTIDevices 0 ccmRejectedVoiceM...

Page 240: ...he CallManager SQL server Syntax Def DefaultNoRespResult 0 Dim I0 AS Integer Default NAME Sqlserver 100 abs delta sysUpTime 0 1 distrib mssqlSrvState I0 1 1 2 1 3 1 4 1 5 1 6 1 7 1 2 delta sysUpTime 0...

Page 241: ...ollection Description The buffer cache hit ratio The percentage of time that a requested data page was found in the data cache instead of being read from disk Syntax Dim I0 AS Integer Default NAME Sql...

Page 242: ...erver free buffers Nb Type SNMP collection Description The total number of data cache buffers currently in the free pool Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoFreeBuffers I0...

Page 243: ...Server number active user connections Type SNMP collection Description The total number of open user connections Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoUserConnections I0 Sum...

Page 244: ...QL Server number of blocked users Type SNMP collection Description The total Number of users blocked by other users Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoUsersBlocked I0 Sum...

Page 245: ...number of locks blocking processes Type SNMP collection Description The total number of locks blocking other processes Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoTotalBlockingLock...

Page 246: ...CCM SQL Server number of locks Type SNMP collection Description The total number of locks in use by SQL Server Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoTotalLocks I0 Sum V1 Gen...

Page 247: ...r of pending rw Type SNMP collection Description The total number of pending reads and writes Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL mssqlSrvInfoOutstandingReads I0 mssqlSrvInfoOutstandin...

Page 248: ...umber of Pages Type SNMP collection Description The total number of pages read and written Syntax Dim I0 AS Integer Default NAME Sql V1 OIDVAL delta mssqlSrvInfoPageReads I0 delta mssqlSrvInfoSinglePa...

Page 249: ...y Technology Pack User s Guide Version 4 3 W 227 CCR Type Import Description Cumulative concealment ratio during a call represented as concealment time speech time Syntax Bulk Metric Generic Database...

Page 250: ...ck User s Guide Version 4 3 W Cluster Erlang Type CME Description Cluster Erlang measured in minutes ClusterCallDuration 60 Syntax duration 60 Formula Input Input duration Source ClusterCallDuration F...

Page 251: ...ct calls to voicemail that is users calling voicemail directly rather than being forwarded This metric is the opposite of ClusterForwardToVoiceMail Syntax ClusterVoiceMailCall ClusterForwardToVoiceMai...

Page 252: ...ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBX Calls ClusterIntersiteLegacyPBXCalls ClusterTotalCalls Formula Input Input ClusterIntersiteIPCalls Source ClusterIntersiteIPCall Formula Input Cluste...

Page 253: ...iption The ratio between dropped calls and the total number of calls Syntax 100 ClusterDropCalls ClusterTotalCalls 100 ifTrue nil 100 ClusterDropCalls ClusterTotalCalls Formula Input Input ClusterDrop...

Page 254: ...een calls that have a normal termination code and the total number of calls This metric is the opposite of the Percentage of Drop Calls Syntax 100 ClusterTotalCalls ClusterDropCalls ClusterTotalCalls...

Page 255: ...the total number of packets sent and received Syntax 100 ClusterNbPacketsLost ClusterNbPacketsReceived ClusterNbPacketsSent Formula Input Input ClusterNbPacketsLost Source ClusterNbPacketsLost Formula...

Page 256: ...iption The ratio between successful calls and the total number of calls Syntax 100 ClusterSuccessfulCall ClusterSuccessfulCall ClusterUnsuccessfulCall Formula Input Input ClusterSuccessfulCall Source...

Page 257: ...ercent Type CME Description The ratio between toll bypass calls and the total number of calls Syntax 100 ClusterTollBypassCall ClusterTotalCall Formula Input Input ClusterTollBypassCall Source Cluster...

Page 258: ...3 W Cluster Total Hours of Traffic Type CME Description The total call duration in hours This formula will be useful for future Erlang calculation Syntax duration 3600 Formula Input Input duration So...

Page 259: ...ntrasite IP call An intersite IP call An intrasite legacy PBX call An intersite legacy PBX call Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls ClusterIntrasiteLegacyPBXCalls ClusterIntersiteLe...

Page 260: ...Type CME Description The total number of intrasite and intersite IP calls Syntax ClusterIntrasiteIPCalls ClusterIntersiteIPCalls Formula Input Input ClusterIntersiteIPCalls Source ClusterIntersiteIPC...

Page 261: ...pany legacy PBX Calls A legacy PBX call is an intrasite or intersite legacy PBX call Syntax ClusterIntrasiteLegacyPBXCalls ClusterIntersiteLegacyPBXCalls Formula Input Input ClusterIntersiteLegacyPBXC...

Page 262: ...any of the following call types Local Long distance International Incoming Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall ClusterIncomingCall Formula Input Input ClusterIncom...

Page 263: ...f Normal Call Clearing Type CME Description The total of calls with a normal termination code Syntax ClusterTotalCalls ClusterDropCalls Formula Input Input ClusterDropCalls Source ClusterDropCall Form...

Page 264: ...of External Calls Nb An outgoing external call can be any of the following call types Local Long distance International Syntax ClusterLocalCall ClusterInternationalCall ClusterLongDistanceCall Formul...

Page 265: ...ClusterBlocking Type Import Description Total number of times that call blocking occurred This can be due to lack of channel availability or switch congestion Error codes 34 and 42 are used in the cal...

Page 266: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCallDuration Type Import Description The duration of the call in seconds Syntax Bulk Metric Generic Database Alias None Formula...

Page 267: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 245 ClusterCauseCallRejected Type Import Description Call rejected Cause code 21 Syntax Bulk Metric Generic Database Alias None Formula Ed...

Page 268: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseChannelUnacceptable Type Import Description Channel unacceptable Cause code 6 Syntax Bulk Metric Generic Database Alias None For...

Page 269: ...elephony Technology Pack User s Guide Version 4 3 W 247 ClusterCauseDestinationOutOfOrder Type Import Description Destination out of order Cause code 27 Syntax Bulk Metric Generic Database Alias None...

Page 270: ...phony Technology Pack User s Guide Version 4 3 W ClusterCauseInvalidNumberFormat Type Import Description Address incomplete invalid number format Cause code 28 Syntax Bulk Metric Generic Database Alia...

Page 271: ...Telephony Technology Pack User s Guide Version 4 3 W 249 ClusterCauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix Cause code 5 Syntax Bulk Metric Generic Database Alias None Fo...

Page 272: ...sco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNetworkOutOfOrder Type Import Description Network out of order Cause code 38 Syntax Bulk Metric Generic Database Alias None Form...

Page 273: ...IP Telephony Technology Pack User s Guide Version 4 3 W 251 ClusterCauseNoAnswerFromUser Type Import Description No answer from user Cause code 19 Syntax Bulk Metric Generic Database Alias None Formu...

Page 274: ...IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNoChannelAvailable Type Import Description No channel circuit available Cause code 34 Syntax Bulk Metric Generic Database Alias None...

Page 275: ...Telephony Technology Pack User s Guide Version 4 3 W 253 ClusterCauseNoRouteToDestination Type Import Description No route to destination Cause code 3 Syntax Bulk Metric Generic Database Alias None F...

Page 276: ...ephony Technology Pack User s Guide Version 4 3 W ClusterCauseNoRouteTransitNetwork Type Import Description No route to specified transit network Cause code 2 Syntax Bulk Metric Generic Database Alias...

Page 277: ...elephony Technology Pack User s Guide Version 4 3 W 255 ClusterCauseNoUserResponding Type Import Description No user responding to the call Cause code 18 Syntax Bulk Metric Generic Database Alias None...

Page 278: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseNumberChanged Type Import Description Number changed Cause code 22 Syntax Bulk Metric Generic Database Alias None Formula E...

Page 279: ...Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 257 ClusterCauseOther Type Import Description Unspecified error Syntax Bulk Metric Generic Database Alias None Formula Editor Pat...

Page 280: ...elephony Technology Pack User s Guide Version 4 3 W ClusterCauseResourceUnavailable Type Import Description Resource unavailable or unspecified Cause code 47 Syntax Bulk Metric Generic Database Alias...

Page 281: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 259 ClusterCauseSubscriberAbsent Type Import Description Subscriber absent Cause code 20 Syntax Bulk Metric Generic Database Alias None Formul...

Page 282: ...IP Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseSwitchCongestion Type Import Description witching equipment congestion Cause code 42 Syntax Bulk Metric Generic Database Alias None...

Page 283: ...o IP Telephony Technology Pack User s Guide Version 4 3 W 261 ClusterCauseTemporaryFailure Type Import Description Temporary failure Cause code 41 Syntax Bulk Metric Generic Database Alias None Formul...

Page 284: ...P Telephony Technology Pack User s Guide Version 4 3 W ClusterCauseUnassignedNumber Type Import Description Unassigned or unallocated number Cause code 1 Syntax Bulk Metric Generic Database Alias None...

Page 285: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 263 ClusterCauseUserBusy Type Import Description User busy Cause code 17 Syntax Bulk Metric Generic Database Alias None Formula Editor...

Page 286: ...uide Version 4 3 W ClusterDropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bul...

Page 287: ...chnology Pack User s Guide Version 4 3 W 265 ClusterErlangB Type Import Description Probability that a new arriving call will be rejected because circuits are busy Syntax Bulk Metric Generic Database...

Page 288: ...lephony Technology Pack User s Guide Version 4 3 W ClusterErlang Type Import Description Distribution of voice traffic tha traverses the PSTN divided by time Syntax Bulk Metric Generic Database Alias...

Page 289: ...a call forwarded to another destination by the original callee In this case the destination is the voicemail extension number defined through an addVoiceMailRange method in the CCMConfig js file This...

Page 290: ...4 3 W ClusterIncomingCall Type Import Description Identifies a call where the caller is not an internal extension An incoming call can also be an inbound call or an off net call that comes from the PS...

Page 291: ...s from the same site A call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from differe...

Page 292: ...ernal extension and where the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call can be any of the following call types Outbou...

Page 293: ...iteIPCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and are using a pure IP network transit path that is no PSTN Gateway is invol...

Page 294: ...hone and one legacy phone from two different sites according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gatew...

Page 295: ...ler and callee are both at the same site and are using a pure IP network transit path that is no PSTN Gateway is involved in the voice Path Internal extensions are attached to a specific site through...

Page 296: ...from the same location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gateway The legacy phone is part...

Page 297: ...Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established Also this metr...

Page 298: ...ated by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and t...

Page 299: ...Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 277 ClusterLines Type Import Description Total number of type 18 interfaces lines Syntax Bulk Metric Generic Database Alias None Formula E...

Page 300: ...other prefixes A local call can also be any of these call types Outbound Off net call routed towards the PSTN Toll bypass if a remote PSTN Gateway is involved in the voice path The file CCMConfig js c...

Page 301: ...n internal extension and the callee is a long distance external PSTN number according to the numbering plan NANP or Other prefixes A long distance call can also be any of these call types Outbound Off...

Page 302: ...uses subjective scores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over...

Page 303: ...acketsLost Type Import Description Total number of packets that the sub element loses during a call This metric comes from the CMR table It is set once the call is established This metric is only avai...

Page 304: ...tsReceived Type Import Description Total number of packets that the sub element receives during a call This metric comes from the CMR table It is set once the call is established This metric is only a...

Page 305: ...acketsSent Type Import Description Total number of packets that the sub element sends during a call This metric comes from the CMR table It is set once the call is established This metric is only avai...

Page 306: ...port Description Identifies a call where at least one PSTN Gateway is involved in the voice path with the following criteria Inbound or outbound call Internal call or a call to from a PSTN number Inte...

Page 307: ...a call where both the caller and callee are internal extensions from the same site or different sites and with the following criteria Outbound call Internal call Intersite or intrasite IP call No PST...

Page 308: ...all successfully established but with a call duration of less than one second In this case the CallManager set the CallDuration value to 0 in the CDR table A short call is also A successful call Any i...

Page 309: ...Import Description Identifies a call successfully established Once the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type...

Page 310: ...r site and PSTN Gateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN Gateway site is different from the caller site Toll bypass calls can save money on lo...

Page 311: ...ny Technology Pack User s Guide Version 4 3 W 289 ClusterTotalCall Type Import Description Total number of calls including call attempts for the entire cluster Syntax Bulk Metric Generic Database Alia...

Page 312: ...ephony Technology Pack User s Guide Version 4 3 W ClusterTotalHoursOfTraffic Type Import Description Sum of all call durations for the period measured in hours Syntax Bulk Metric Generic Database Alia...

Page 313: ...dentifies a call that has not been successfully established In this case the call setup has been rejected and communication between the two parties never started An unsuccessful call can be inbound ou...

Page 314: ...hony Technology Pack User s Guide Version 4 3 W ClusterVoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Al...

Page 315: ...port Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the gl...

Page 316: ...Packets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of...

Page 317: ...o Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 295 CS Type Import Description The number of seconds of concealment during a call Syntax Bulk Metric Generic Database Alias None Formula...

Page 318: ...er s Guide Version 4 3 W DropCall Type Import Description Identifies a call successfully established but that has been dropped accidentally during the communication between the two parties Syntax Bulk...

Page 319: ...y percentage Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib cdspCardState I1 1 1 2 1 3 1 4 1 5 1 2 delta sysUpTime 0 2 abs delta distrib...

Page 320: ...e Version 4 3 W DSP Card Resource Utilization percent Type SNMP collection Description Total percentage of DSPs in use for a DSP card Syntax cdspCardResourceUtilization I1 Generic Database Alias None...

Page 321: ...Telephony Technology Pack User s Guide Version 4 3 W 299 EncryptedCallsActive Type Import Description Total number of currently active encrypted calls Syntax Bulk Metric Generic Database Alias None F...

Page 322: ...Pack User s Guide Version 4 3 W EncryptedPartiallyRegisteredPhones Type Import Description Total number of encrypted extensions that have not completed the registration process Syntax Bulk Metric Gene...

Page 323: ...Telephony Technology Pack User s Guide Version 4 3 W 301 EncryptedRegisteredPhones Type Import Description Total number of active authenticated calls Syntax Bulk Metric Generic Database Alias None Fo...

Page 324: ...Identifies a call forwarded to another destination by the original callee In this case the destination is one of the voicemail extension numbers Voicemail extension numbers are defined for a site thr...

Page 325: ...phony Technology Pack User s Guide Version 4 3 W 303 FXOPortsActive Type Import Description Total number of FXO ports currently in use in the target device Syntax Bulk Metric Generic Database Alias No...

Page 326: ...P Telephony Technology Pack User s Guide Version 4 3 W FXOPortsInService Type Import Description Total number of FXO ports available in the target device Syntax Bulk Metric Generic Database Alias None...

Page 327: ...phony Technology Pack User s Guide Version 4 3 W 305 FXSPortsActive Type Import Description Total number of FXS ports currently in use in the target device Syntax Bulk Metric Generic Database Alias No...

Page 328: ...P Telephony Technology Pack User s Guide Version 4 3 W FXSPortsInService Type Import Description Total number of FXS ports available in the target device Syntax Bulk Metric Generic Database Alias None...

Page 329: ...tekeeper device s buffer space that is in use Syntax 100 bufferSmTotal 0 bufferMdTotal 0 bufferBgTotal 0 bufferLgTotal 0 bufferHgTo tal 0 bufferSmFree 0 bufferMdFree 0 bufferBgFree 0 bufferLgFree 0 bu...

Page 330: ...00 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRcvdLocationConfirms 0 delta cgkStatsSentLocationConfirms 0 delta cgkStatsAdmissionConfirms 0 delta cgkStatsRcvdLocationConfirms 0 delta cgkStatsSent...

Page 331: ...Guide Version 4 3 W 309 Gatekeeper CPU Utilization percent avg last 5 mn Type SNMP collection Description CPU utilization percentage over the last five minutes Syntax avgBusy5 0 Generic Database Alias...

Page 332: ...bound Errors percent Type SNMP collection Description Percentage of inbound ICMP packets that triggered errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysU...

Page 333: ...ound Errors percent Type SNMP collection Description Percentage of outbound ICMP packets that triggered errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 0 1 default distrib delta sy...

Page 334: ...er of packet errors for a gatekeeper device Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta ifInDiscards I1 delta ifInErrors I1 delta ifInUnknownProtos I1 V2 OIDVAL distrib delta sysUpT...

Page 335: ...Number of Admission Rejects Nb Type SNMP collection Description Total number of admission rejections Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRejects 0 V1 Generic D...

Page 336: ...er of Admission Requests Nb Type SNMP collection Description Total number of gatekeeper admission requests Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsAdmissionRequests 0 V1 Gen...

Page 337: ...315 Gatekeeper Total Number of Concurrent Calls Nb Gauge Type SNMP collection Description Total number of concurrent calls for a gatekeeper device Syntax cgkStatsTotalConcurrentCalls 0 Generic Databa...

Page 338: ...ollection Description Total number of location reject messages that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsRcvdLocationRejects 0 delta...

Page 339: ...P collection Description Total number of location requests that a gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta cgkStatsRcvdLocationRequests 0 delta cg...

Page 340: ...3 W Gatekeeper Total Number of Registered EndPoints Nb Type SNMP collection Description Total number of endpoints registered to a Cisco gatekeeper Syntax cgkStatsRegisteredEndpoints 0 Generic Databas...

Page 341: ...Type SNMP collection Description Total number of packets that the gatekeeper device sent and received Syntax V1 OIDVAL distrib delta sysUpTime 0 default 1 delta ipForwDatagrams 0 delta ipOutRequests...

Page 342: ...hnology Pack User s Guide Version 4 3 W GatewayCallsActive Type Import Description Total number of currently active calls for the gateway resource or resources specified Syntax Bulk Metric Generic Dat...

Page 343: ...ology Pack User s Guide Version 4 3 W 321 H323CallsActive Type Import Description Total number of currently active H 323 calls for the resource or resources specified Syntax Bulk Metric Generic Databa...

Page 344: ...hony Technology Pack User s Guide Version 4 3 W H323CallsInProgress Type Import Description Total number of H 323 calls being established at the time of sampling Syntax Bulk Metric Generic Database Al...

Page 345: ...P Telephony Technology Pack User s Guide Version 4 3 W 323 HuntlistCallsActive Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None Fo...

Page 346: ...IP Telephony Technology Pack User s Guide Version 4 3 W HuntlistCallsInProgress Type Import Description Total number of currently active huntlist calls Syntax Bulk Metric Generic Database Alias None...

Page 347: ...ology Pack User s Guide Version 4 3 W 325 ICR Type Import Description Interval Conceal Ratio The average concealment rate measured during the last three seconds of speech Syntax Bulk Metric Generic Da...

Page 348: ...ool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W ICRmx Type Import Description Maximum conceal ratio during a call Syntax Bulk Metric Generic Database Alias None Formula Edito...

Page 349: ...e of PDUs that either Contained defects such bad checksums or bad length that prevented them from being deliverable to a higher layer protocol Were discarded even though no errors were detected that i...

Page 350: ...Guide Version 4 3 W Incoming Type Import Description Identifies a call where caller is not an internal extension An Incoming call is also An Inbound call An off net call coming from the PSTN Syntax B...

Page 351: ...ny Technology Pack User s Guide Version 4 3 W 329 Interface Availability percent Type Generic Description The percentage of time that this interface was in an operational state Alias For Availability...

Page 352: ...of availability of a PSTN gateway interface Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTime...

Page 353: ...vailability percentage for a Cisco gatekeeper Syntax Def DefaultNoRespResult 0 Dim I1 AS Integer Default NAME Interface 100 abs delta sysUpTime 0 1 distrib ifOperStatus I1 1 1 2 1 3 1 2 delta sysUpTim...

Page 354: ...ent Type SNMP collection Description Inbound bandwidth utilization percentage for a PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta ifInOctets I1 delta sysUpTime 0 100 ifSpeed I1 d...

Page 355: ...percent Type SNMP collection Description Inbound bandwidth utilization measured on a Gatekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifInOctets I1 delta sysUpTime 0 100 ifSpeed I1 di...

Page 356: ...ent Type SNMP collection Description Outbound bandwidth utilization percentage for a PSTN gateway interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1...

Page 357: ...ercent Type SNMP collection Description Outbound bandwidth utilization measured on a Gatekeeper interface Syntax Dim I1 AS Integer Default 100 8 delta ifOutOctets I1 delta sysUpTime 0 100 ifSpeed I1 d...

Page 358: ...nownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors I1 delta ifInUnknownProtos...

Page 359: ...delta ifInUnknownProtos I1 delta ifInDiscards I1 delta ifOutErrors I1 delta ifOutDiscards I1 distrib delta ifInUcastPkts I1 delta ifInNUcastPkts I1 delta ifInDiscards I1 delta ifInErrors I1 delta ifIn...

Page 360: ...ype SNMP collection Description Inbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifInOctets I1 delta sysUpTime 0 100 1000 distrib de...

Page 361: ...ollection Description Total inbound throughput for a Gatekeeper interface measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifInOctets I1 delta sysUpTime 0 100 10...

Page 362: ...ype SNMP collection Description Outbound interface throughput measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1000 distrib...

Page 363: ...llection Description Total outbound throughput for a Gatekeeper interface measured in kilobits per second Syntax Dim I1 AS Integer Default NAME Interface 8 delta ifOutOctets I1 delta sysUpTime 0 100 1...

Page 364: ...call between two IP phones from different sites A call between one IP phone and one legacy phone from the same site A call between one IP phone and one legacy phone from different sites An intrasite o...

Page 365: ...internal extension and the callee is an international external PSTN number according to the numbering plan NANP or other prefixes An international call is also An outbound call An off net call routed...

Page 366: ...siteIPCall Type Import Description Identifies a specific internal Call where caller and callee are from different sites and are using a pure IP network transit path that is no PSTN Gateway is involved...

Page 367: ...ne and one legacy phone from two different siteas according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gatewa...

Page 368: ...the caller and callee are both at the same site and are using a pure IP Network transit path that is no PSTN Gateway is involved in the voice path Ranges of internal extensions are defined for a speci...

Page 369: ...location according to their extension range number The legacy phone is managed by a legacy PBX which is interconnected to the CallManager through a PSTN Gateway In this case the legacy phone is part o...

Page 370: ...roviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W isCallee Type Import Description Identifies the callee portion of the call Syntax Bulk Metric Generic Database Alias None Formula E...

Page 371: ...so Cisco IP Telephony Technology Pack User s Guide Version 4 3 W 349 isCaller Type Import Description Identifies the caller portion of the call Syntax Bulk Metric Generic Database Alias None Formula E...

Page 372: ...t Description Provides an estimate of the statistical variance of the RTP data packet interval in milliseconds This metric comes from the CMR table It is set once the call is established This metric i...

Page 373: ...ted by the RTP Control Protocol RTCP messages and the NTP timestamp of the receivers measured when these messages are received Cisco CallManager obtains the average by summing all the estimates and th...

Page 374: ...other prefixes A local call is also any of these call types Outbound Off net routed towards the PSTN Toll bypass if a remote PSTN Gateway is involved in the voice path The file CCMConfig js contains...

Page 375: ...ternal extension and where the callee is a long distance external PSTN number according to the numbering plan NANP or other prefixes A long distance call is also any of these call types Outbound Off n...

Page 376: ...iso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W MLQKav Type Import Description Average MOS Listening Quality K factor for a call Syntax Bulk Metric Generic Database Alias None Formul...

Page 377: ...Guide Version 4 3 W 355 MLQK Type Import Description MOS Listening Quality K factor This is an estimate of the MOS score of the last eight seconds of speech measured on the receiving end Syntax Bulk...

Page 378: ...Telephony Technology Pack User s Guide Version 4 3 W MLQKmn Type Import Description Minimum MOS Listening Quality K factor for the worst sounding eight seconds Syntax Bulk Metric Generic Database Alia...

Page 379: ...chnology Pack User s Guide Version 4 3 W 357 MOHMulticastResourceActive Type Import Description Total number of currently active message on hold multicast resources Syntax Bulk Metric Generic Database...

Page 380: ...ony Technology Pack User s Guide Version 4 3 W MOHMulticastResourceAvailable Type Import Description Total number of available message on hold multicast resources Syntax Bulk Metric Generic Database A...

Page 381: ...nology Pack User s Guide Version 4 3 W 359 MOHTotalMulticastResources Type Import Description Total number of active and inactive message on hold multicast resources Syntax Bulk Metric Generic Databas...

Page 382: ...y Technology Pack User s Guide Version 4 3 W MOHTotalUnicastResources Type Import Description Total number of active and inactive message on hold unicast resources Syntax Bulk Metric Generic Database...

Page 383: ...Technology Pack User s Guide Version 4 3 W 361 MOHUnicastResourceActive Type Import Description Total number of currently active message on hold unicast resources Syntax Bulk Metric Generic Database A...

Page 384: ...phony Technology Pack User s Guide Version 4 3 W MOHUnicastResourceAvailable Type Import Description Total number of available message on hold unicast resources Syntax Bulk Metric Generic Database Ali...

Page 385: ...uses subjective scores that are mathematically averaged to obtain a quantitative indicator of the performance To determine MOS a number of listeners rate the quality of test sentences read aloud over...

Page 386: ...NbPacketsLost Type Import Description Number of packets the sub element lost during a call This metric comes from the CMR table It is set once the call is established This metric is only available fo...

Page 387: ...ketsReceived Type Import Description Number of packets that the sub element received during a call This metric comes from the CMR table It is set once the call is established This metric is only avail...

Page 388: ...bPacketsSent Type Import Description Number of packets that the sub element sent during a call This metric comes from the CMR table It is set once the call is established This metric is only available...

Page 389: ...t Description Identifies a call where at least one PSTN Gateway is involved in the voice path with the following criteria Inbound or outbound call Internal call or call to from a PSTN number Intersite...

Page 390: ...where both the caller and callee are internal extensions from the same site or different sites with the following criteria Outbound call Internal call Intersite or intrasite IP call No PSTN Gateway is...

Page 391: ...iption Out of all outbound traffic to be sent by this entity the percentage of PDUs that either Contained defects that prevented them from being transferable Were discarded even though no errors were...

Page 392: ...r isCallee 0 ifTrue nil 100 IntrasiteIPCalls IntersiteIPCalls IntrasiteLegacyPBXCalls IntersiteLegac yPBXCalls isCaller isCallee Formula Input Input IntersiteIPCalls Source IntersiteIPCall Formula Inp...

Page 393: ...isco Type CME Description Ratio between dropped calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 DropCalls isCaller isCallee Formula Input Input DropCalls Source DropCall...

Page 394: ...tion Ratio between packets lost and the total number of packets sent and received Syntax 100 NbPacketsLost NbPacketsReceived NbPacketsSent Formula Input Input NbPacketsLost Source NbPacketsLost Formul...

Page 395: ...Type CME Description Ratio between the number of successful calls and the total number of calls Syntax successful unsuccessful 0 ifTrue nil 100 successful successful unsuccessful Formula Input Input s...

Page 396: ...pe CME Description Ratio between toll bypass calls and the total number of calls Syntax isCaller isCallee 0 ifTrue nil 100 TollBypassCall isCaller isCallee Formula Input Input isCallee Source isCallee...

Page 397: ...Channels Nb Gauge Type SNMP collection Description The total number of currently active DS0 channels for a PSTN gateway PRI Syntax DEF SaveAlias 10703 cpmActiveDS0s 0 Generic Database Alias PSTN Gate...

Page 398: ...e DS0 channels for a PSTN gateway Syntax DEF SaveAlias 10703 Dim I0 AS Integer Default NAME If V1 OIDVAL 8 delta ifOutOctets I0 V2 OIDVAL delta sysUpTime 0 100 V3 OIDVAL V1 V2 64000 V4 OIDVAL int V3 V...

Page 399: ...tive DS0 Channels Nb Type Generic Description The total number of active DS0 channels for all of the enabled PRIs in a PSTN device Alias For PSTN Gateway Active DS0 Channels Nb Gauge PSTN Gateway Acti...

Page 400: ...way Call Setup Quality percent Successful Total Type Generic Description Percentage of successful call setups for a PSTN gateway device Alias For PSTN Gateway Call Setup Quality percent successful Tot...

Page 401: ...ll setups for a PSTN gateway device Syntax DEF SaveAlias 10708 V1 OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 OIDVAL sum delta isdnSigStatsInConnected V4 OIDVAL su...

Page 402: ...ality for a PSTN device successful unsuccessful Syntax DEF SaveAlias 10708 100 delta cpmCallVolSuccISDNDigital 0 delta cpmCallVolSuccISDNDigital 0 delta cpmISDNCallsRejected 0 delta cpmISDNCallsCleare...

Page 403: ...specific OID for this measurement in the MIB this metric assumes the following 1 Call 1 DS0 Channel 64 kbps Throughput in or out 64000 Active Channels Syntax Dim I1 AS Integer Default NAME If V1 OIDVA...

Page 404: ...way ICMP Inbound Errors percent Type SNMP collection Description Percentage of inbound ICMP errors Syntax 100 delta icmpInErrors 0 distrib delta icmpInMsgs 0 0 1 default distrib delta sysUpTime 0 defa...

Page 405: ...y ICMP Outbound Errors percent Type SNMP collection Description Percentage of outbound SNMP errors Syntax 100 delta icmpOutErrors 0 distrib delta icmpOutMsgs 0 0 1 default distrib delta sysUpTime 0 de...

Page 406: ...tage of network errors observed by a PSTN gateway Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipOutNoRoutes 0 delta icmp InErrors 0 delta icmpOutErrors...

Page 407: ...MP collection Description The total number of PSTN Gateway packets discarded Syntax distrib delta sysUpTime 0 default 1 delta ipOutDiscards 0 delta ipInDiscards 0 delta ipForwDatagrams 0 delta ipOutRe...

Page 408: ...Type SNMP collection Description The total number of currently active DS0 channels for a PSTN Gateway Syntax DEF SaveAlias 10703 V1 OIDVAL sum distrib isdnBearerOperStatus I1 1 0 2 0 3 0 4 1 V1 Gener...

Page 409: ...escription The total number of signaling errors observed for a PSTN Gateway Syntax DEF SaveAlias 10707 delta cpmISDNCallsRejected 0 delta cpmISDNCallsClearedAbnormally 0 delta cpmISDNNoResource 0 Gene...

Page 410: ...ction Description The total calls per minute summed for all configured PRIs on a PSTN Gateway Syntax DEF SaveAlias 10705 V1 OIDVAL sum delta cpmCallCount I1 I2 I3 delta sysUpTime 0 100 60 V1 Generic D...

Page 411: ...ysUpTime 0 default 1 sum delta isdnSigStatsOutConnected V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsOutCalls V3 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStat...

Page 412: ...User s Guide Version 4 3 W PSTN Gateway Total Number of Calls Nb Type Generic Description The total number of calls for a PSTN device Alias For PSTN Gateway Total Number of Calls PSTN Gateway Total Nu...

Page 413: ...s Type SNMP collection Description The total number of currently active calls for all DS0s configured in a PSTN Gateway Syntax DEF SaveAlias 10704 V1 OIDVAL sum delta cpmCallCount I1 I2 I3 V1 Generic...

Page 414: ...W PSTN Gateway Total Number of Calls per mn Calls mn Type Generic Description The total number of calls per minute for a PSTN device Alias For PSTN Gateway Total Calls per minute calls mn sum of all D...

Page 415: ...tion The total number of calls per minute for a PSTN Gateway Syntax DEF SaveAlias 10705 V1 OIDVAL sum delta isdnSigStatsInCalls V2 OIDVAL sum delta isdnSigStatsOutCalls V3 V1 V2 delta sysUpTime 0 100...

Page 416: ...calls observed by a PSTN Gateway Syntax DEF SaveAlias 10704 V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInCalls V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigS...

Page 417: ...W 395 PSTN Gateway Total Number of Successful Calls Nb Type Generic Description The total number of successful calls for a PSTN gateway device Alias For PSTN Gateway Total Number of Successful Calls N...

Page 418: ...ssful Calls Nb Type SNMP collection Description The total number of successful calls for a PSTN Gateway Syntax DEF SaveAlias 10706 delta cpmCallVolSuccISDNDigital 0 Generic Database Alias PSTN Gateway...

Page 419: ...ul calls made through a PSTN Gateway Syntax DEF SaveAlias 10706 V1 OIDVAL distrib delta sysUpTime 0 default 1 sum delta isdnSigStatsInConnected V2 OIDVAL distrib delta sysUpTime 0 default 1 sum delta...

Page 420: ...on 4 3 W PSTN Gateway Total Number of Unsuccessful Calls Nb Type Generic Description The total number of unsuccessful calls for a PSTN gateway device Alias For PSTN Gateway Total Call Signaling Errors...

Page 421: ...otal Packets per Second Type SNMP collection Description The total number of packets per second for a PSTN Gateway Syntax delta ipForwDatagrams 0 delta ipOutRequests 0 delta ipInReceives 0 delta sysUp...

Page 422: ...gy Pack User s Guide Version 4 3 W SCS Type Import Description Severely concealed seconds Concealment lasting longer than fifty milliseconds or five percent of the voice traffic Syntax Bulk Metric Gen...

Page 423: ...ll successfully established but with a call duration of less than one second In this case the CallManager set the CallDuration value to 0 in the CDR table A short call is also A successful call Any in...

Page 424: ...Technology Pack User s Guide Version 4 3 W SIPCallsActive Type Import Description Total number of currently active SIP calls for the resource or resources specified Syntax Bulk Metric Generic Databas...

Page 425: ...y Technology Pack User s Guide Version 4 3 W 403 SIPCallsInProgress Type Import Description Total number of SIP calls being established at the time of sampling Syntax Bulk Metric Generic Database Alia...

Page 426: ...W SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for CallManager devices Syntax Stat Targets H1 SNMP Availabi...

Page 427: ...5 SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for PSTN Gateway devices Syntax Stat Targets H1 SNMP Availabi...

Page 428: ...SNMP Availability percent avg last hour Type SNMP collection Description The average of SNMP availability percentages over the last hour for Cisco Gatekeeper devices Syntax Stat Targets H1 SNMP Avail...

Page 429: ...er s Guide Version 4 3 W 407 SNMP Availability percent avg last hour Type SNMP collection Description Netcool Proviso performance Metric Works with PVL 1 2 or better Syntax Stat Targets H1 SNMP Availa...

Page 430: ...se Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for CallManager Server devices Syntax Stat Targets H1 Average SNM...

Page 431: ...onse Time ms avg last hour Type SNMP collection Description The average of SNMP packet response times in milliseconds over the last hour for PSTN Gateway devices Syntax Stat Targets H1 Average SNMP Re...

Page 432: ...er s Guide Version 4 3 W SNMP Response Time ms avg last hour Type SNMP collection Description Netcool Proviso performance metric Works with PVL 1 2 or better Syntax Stat Targets H1 Average SNMP Respon...

Page 433: ...4 3 W 411 SNMP Unavailable percent avg last hour Type CME Description The average of SNMP unavailability percentages over the last hour Syntax 100 avail Formula Input Input avail Source SNMP Availabi...

Page 434: ...Import Description Identifies a call successfully established Once the call is established the communication starts between the two parties A successful call can be inbound outbound or any other type...

Page 435: ...ony Technology Pack User s Guide Version 4 3 W 413 T1ChannelsActive Type Import Description Total number of T1 channels currently in use in the target device Syntax Bulk Metric Generic Database Alias...

Page 436: ...IP Telephony Technology Pack User s Guide Version 4 3 W T1SpansInService Type Import Description Total number of T1 spans available in the target device Syntax Bulk Metric Generic Database Alias None...

Page 437: ...IP Telephony Technology Pack User s Guide Version 4 3 W 415 TollbypassCallDuration Type Import Description The duration of a toll bypass call in seconds Syntax Bulk Metric Generic Database Alias None...

Page 438: ...site and PSTN Gateway site are different An intersite legacy PBX call can be also a toll bypass call if the PSTN Gateway site is different from the caller site Toll bypass calls can save money on lon...

Page 439: ...Total Number of Calls Nb CME Bulk VOIP Cisco Type CME Description The total number of calls for all callers and callees Syntax isCaller isCallee Formula Input Input isCallee Source isCallee Formula In...

Page 440: ...STN An outgoing external call can be any of these call types Local Long distance International This metric is a subset of the Cluster Total Number of External Calls Nb Syntax Local International LongD...

Page 441: ...voicemail calls that are direct calls to voicemail that is users calling voicemail directly rather than being forwarded This metric is the opposite of ForwardToVoiceMai Syntax VoiceMailCall ForwardCa...

Page 442: ...ifies a call that has not been successfully established In this case the call setup has been rejected and the communication between the two parties never started An unsuccessful call can be inbound ou...

Page 443: ...phony Technology Pack User s Guide Version 4 3 W 421 VoicemailCallDuration Type Import Description Duration of a call with the voicemail application in seconds Syntax Bulk Metric Generic Database Alia...

Page 444: ...rt Description Identifies a call where the final destination callee is voicemail The voicemail application is managed through a specific range of extensions numbers defined site by site using the glob...

Page 445: ...ckets Type Import Description Number of packets that the sub element sent and received during a voicemail call This metric comes from the CMR table It is set once the call is established with one of t...

Page 446: ...Chapter 7 Collection Formulas 424 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Page 447: ...etcool Proviso DataMart The Cisco IP Telephony Technology Pack provides discovery formulas specific to the devices and technologies that operate in the Cisco IP Telephony environment This user guide d...

Page 448: ...as four fields Fields are delimited by a double bar Field 1 specifies the sub element instance string transmitted to each collection formula when the specified sub element is deployed for collection T...

Page 449: ...lManager during collection Syntax Dim I1 AS Integer Default NAME Gateway V1 OIDVAL ccmGatewayInetAddress I1 format clean once V2 OIDVAL ccmClusterId 1 V3 OIDVAL ccmGatewayType I1 V4 OIDINST not ccmGat...

Page 450: ...E Media V1 OIDVAL ccmMediaDeviceName I1 V2 OIDVAL ccmClusterId 1 V3 OIDVAL ccmMediaDeviceType I1 V4 OIDVAL ccmMediaDeviceDescription I1 V5 OIDVAL ccmMediaDeviceInetAddress I1 V1 index MediaDevice I1 M...

Page 451: ...ce discovery Syntax V1 OIDVAL ccmClusterId 1 V2 OIDVAL cdpGlobalDeviceId 0 V3 OIDVAL ccmDescription 1 V4 OIDVAL ccmVersion 1 V1 index NULL V2 VoIPDeviceType CallManagerServer VoIPCallMgrClusterId V1 V...

Page 452: ...stem discovery Syntax Dim I1 AS Integer Default NAME FileSys V1 OIDINST hrStorageIndex I1 1 once V2 OIDVAL hrStorageDescr V1 V3 OIDVAL ccmClusterId 1 V4 OIDVAL sysName 0 V2 index FileSys V1 File Syste...

Page 453: ...lManager Server interface discovery Syntax Dim I1 AS Integer Default NAME If V009 OIDINST ifAdminStatus I1 1 V002 OIDVAL ccmClusterId 1 V001 OIDVAL ifType V009 format clean once V001 index If V009 UNS...

Page 454: ...java exe not hrSWRunName I1 like services exe not hrSWRunName I1 like csrss exe not hrSWRunName I1 like WINLOGON EXE not hrSWRunName I1 like svchost exe not hrSWRunName I1 like dllhost exe V2 OIDVAL...

Page 455: ...r Server SQL database discovery Syntax Dim I1 AS Integer Default NAME SqlDb V1 OIDVAL mssqlDbInfoDbName I1 format clean once V2 OIDVAL ccmClusterId 1 V3 OIDVAL sysName 0 V1 index SqlDb I1 SqlDatabase...

Page 456: ...ion 4 3 W Gatekeeper_Device Type SNMP discovery Description Gatekeeper device discovery Syntax V1 OIDVAL cgkStatsAdmissionRequests 0 V1 index NULL UNSPECIFIED VoIPDeviceType CiscoGatekeeper Formula Ed...

Page 457: ...1 isdnBearerOperStatus I1 ISDN MIB support V042 OIDVAL filter V011 like 1 3 6 1 4 1 9 1 404 VG248 V012 index NULL UNSPECIFIED VoIPCallMgrClusterId V002 VoIPCallMgrCustomerId V002 VoIPDeviceTy pe PSTNG...

Page 458: ...Chapter 8 Discovery Formulas 436 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W rfc1213 MIB II CISCO CDP MIB my...

Page 459: ...scovery Syntax Dim I1 AS Integer Default NAME DSPCard V1 OIDVAL cdspCardIndex I1 V2 OIDVAL cdspCardMaxChanPerDSP I1 V3 OIDVAL sysLocation 0 once V4 OIDVAL sysName 0 once V1 index DSPCard I1 DSPCard V1...

Page 460: ...Chapter 8 Discovery Formulas 438 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W NOTES...

Page 461: ...Prior to Netcool Proviso 443 BULK packs could be very difficult to configure and in many cases required extensive Netcool Proviso domain knowledge Netcool Proviso 443 introduces a graphical user inte...

Page 462: ...hony Technology Pack Configured at least one DataChannel Configured a UBA Bulk Collector subchannel Configured an SNMP Collector subchannel Note This technology pack contains a Java application Provis...

Page 463: ...ts voip_cisco_ipt directory 2 e Using the get sub command copy the Bulk Adaptor Design Files js scripts if any and other files if any from the DataMart server to the DataChannel server 2 f Pre 443 Net...

Page 464: ...erver To merge the sub element inventory control rules for the Cisco IP Telephony Technology Pack follow these steps 4 a Change your working directory to PVMHOME conf by entering the following command...

Page 465: ...r Wire Protocol Address xx xx xx xx 1433 AnsiNPW Yes Database CDR QuoteId No Your_Data_Source2 Driver PVmsss20 so Description DataDirect 4 20 SQL Server Wire Protocol Address xx xx xx xx 1370 AnsiNPW...

Page 466: ...e 441 8 CUCM environment only Configure each of the cucm properties files you copied in Step 7 Each cucm properties file is associated with an instance of the ProvisoCUCM application that resides in t...

Page 467: ...nection If false the CUCM server will not use a secure FTP connection Example ftp secure true ftp remotedir The location on the DataChannel host where the requested data files are to be copied Example...

Page 468: ...iles and generates the CSV output to cdr_output_dir or perfmon_output_dir with Perfmon data on the DataChannel host that requested the data Example resend_sent_files true grace_period The time in mill...

Page 469: ...elephony Technology Pack includes the configuration files CCMConfig js and CUCMConfig js In Step 2 e you copied these files to DATA_CHANNEL_HOME scripts typically opt datachannel scripts These configu...

Page 470: ...st extension Each number within the range is an internal extension for the named site Many extension ranges can be defined for the site through this method The values allow automatic grouping report n...

Page 471: ...cific UBA parameters that are not in the dc cfg file The DataChannel installer creates a dc cfg file in the DATA_CHANNEL_HOME conf directory opt datachannel conf by default These pack specific paramet...

Page 472: ..._cisco_ipt_sample_dc cfg template file Write and quit the dc cfg file 13 Load the DataChannel environment In subsequent steps you will execute dccmd commands To ensure that you can run these commands...

Page 473: ...ing a command similar to the following tail f DATA_CHANNEL_HOME log proviso log grep UBA channel collector more where The following table identifies some events to watch for during the syntax check Va...

Page 474: ...t have an associated grouped sub element prior to the time this metric is recorded This is expected behavior The CME accepts metrics from the Bulk input files after the inventory is run 15 b Ensure th...

Page 475: ...pecifies a Bulk Adaptor Design File completion message A Bulk Adaptor Design File successfully completes when an informational message similar to this one displays in the log file Success occurs when...

Page 476: ...n entry that make use of the inventory CLI command The following example shows a cron entry that periodically performs the grouping operation for a Bulk inventory profile called bulk_100 0 opt datamar...

Page 477: ...DataMart Configuration Guide The following example shows a cron entry that periodically performs the deploy report operation 0 opt datamart dataMart env inventory noX reportGrouping See the Netcool P...

Page 478: ...Appendix A Configuration 456 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 479: ...rameter In the Detail sections of the reference pages parameter names in the descriptions are typically referenced as schema parameter_name or simply parameter_name The descriptions do not reference t...

Page 480: ...ndix B UBA Parameters Reference 443 Topology Editor 458 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W Detail Provides details about the parameter including possible val...

Page 481: ...ay to guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that t...

Page 482: ...o guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that the D...

Page 483: ...o guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files The INSTANCES parameter helps ensure that the D...

Page 484: ...ion Advanced Properties tab Detail The CCMINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter CCMINPUT URI specif...

Page 485: ...associated with the technology on which the application operates The CCMINPUT URI parameter specifies the location for the specified DataChannel applications to retrieve these Bulk input files A relat...

Page 486: ...on Advanced Properties tab Detail The CDRINPUT DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter CDRINPUT URI specifi...

Page 487: ...el applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates The...

Page 488: ...lue Default CUCMAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in...

Page 489: ...alue Default CCMAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in...

Page 490: ...LE Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirecto...

Page 491: ...tion Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirectories and the actual wildca...

Page 492: ...omponent UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_PASSWORD parameter specifies the password that the server administrator assigned using the f...

Page 493: ...omponent UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assigned using the f...

Page 494: ...3 W VOIP_CISCO_IPT INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The I...

Page 495: ...473 VOIP_CISCO_IPT INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The I...

Page 496: ...nsfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH client...

Page 497: ...nsfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH client...

Page 498: ...mponent UBA Value Default CUCMPerfmonAdaptor js Attribute Read only Location Properties tab Detail Netcool Proviso technology packs control the behavior of the DataChannel UBA application through inst...

Page 499: ...alue Attribute Writable Location Properties tab Detail The INPUT_DIRECTORY parameter specifies the path to the directory where the generated Bulk input files should be stored Do not enter any subdirec...

Page 500: ...M environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_PASSWORD parameter specifies the password that the server administrator assi...

Page 501: ...M environments Component UBA Value Default No default value Attribute Writable Location Properties tab Detail The INPUT_FTP_USERNAME parameter specifies the username that the server administrator assi...

Page 502: ..._IPT_PERFMON INPUT_HOST Description Hostname for Bulk input files containing Perfmon metrics in CUCM environments Component UBA Value Default No default value Attribute Writable Location Properties ta...

Page 503: ...Transfer Protocol or SFTP secure FTP is used To use FTP specify the value false Otherwise to use SFTP specify the value true The default value is false To use the sftp command you must have an SSH cl...

Page 504: ...cation Advanced Properties tab Detail The PERFMON DELETEONACQUIRE parameter specifies whether the Bulk input files should be preserved after the UBA acquires them A related parameter PERFMON URI speci...

Page 505: ...ataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application oper...

Page 506: ...Appendix B UBA Parameters Reference 443 Topology Editor 484 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 507: ...ucted to copy the voip_cisco_ipt_sample_dc cfg template file in a configuration step Copy technology specific files from the DataMart server to the DataChannel server described in Appendix A Configura...

Page 508: ...ta source URI You must specify the Uniform Resource Identifier URI for each CCM Publisher bulk adaptor configured in the dc cfg file The syntax for the URI is as follows The variable portions of the U...

Page 509: ...n file In this case DB_USERNAME must be set to PV_GUI For the Cisco IP Telephony Technology Pack DB_USERNAME should be set to PV_GUI Examples The following example shows the UBA parameter settings for...

Page 510: ...Appendix C Template File Reference 488 Netcool Proviso Cisco IP Telephony Technology Pack User s Guide Version 4 3 W...

Page 511: ...ftware on behalf of the U S government the Government shall have only Restricted Rights in the software and related documentation as defined in the Federal Acquisition Regulations FARs in Clause 52 22...

Page 512: ...S WHATSOEVER RESULTING FROM THE LOSS OF USE DATA OR PROFITS WHETHER IN AN ACTION OF CONTRACT NEGLIGENCE OR OTHER TORTIOUS ACTION ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOF...

Page 513: ...icity pertaining to distribution of the software without specific written permission THE COPYRIGHT HOLDERS AND OTHER CONTRIBUTORS DISCLAIM ALL WARRANTIES WITH REGARD TO THIS SOFTWARE INCLUDING ALL IMP...

Page 514: ...ribution of the software without specific written prior permission Lucent disclaims all warranties with regard to this software including all implied warranties of merchantability and fitness In no ev...

Page 515: ...mission please contact request_AT_jdom_DOT_org 4 Products derived from this software may not be called JDOM nor may JDOM appear in their name without prior written permission from the JDOM Project Man...

Page 516: ...is used for printing utilities Sieve of Erastothenes Copyright Frank Pilhofer fp fpx de Redistribution and use in source and binary forms with or without modification are permitted provided that the f...

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