Getting Customer Support and Service
Network and Server Support Line
. . . . . . . . . . . . . . .
189
Ordering Support Line Services
. . . . . . . . . . . . . . . . .
190
Warranty and Repair Services
. . . . . . . . . . . . . . . . . .
190
Ordering Publications
. . . . . . . . . . . . . . . . . . . . . . . . .
191
Before You Call for Service
Many server problems can be solved without outside assistance, by
using the online help or by looking in the online or printed
documentation that comes with your server or software. Also, be
sure to read the information in any README files that come with
your software.
Most servers, operating systems, and application programs come
with documentation that contains troubleshooting procedures and
explanations of error messages. (For troubleshooting and error
information about your server, see Chapter 5, “Solving Problems”
on page 117.) The documentation that comes with your server also
contains information about the diagnostic tests that you can perform
(see “Running the Diagnostic Test Programs” on page 124).
If you receive a POST error code when you turn on your server,
refer to the POST error-message charts in Chapter 5, “Solving
Problems” on page 117. If you do not receive a POST error code,
but suspect a hardware problem, refer to the troubleshooting
information in Chapter 5, “Solving Problems,” or run the diagnostic
tests.
If you suspect a software problem, consult the documentation
(including README files) for the operating system or application
program.
Getting Customer Support and Service
Purchasing an IBM PC hardware product entitles you to standard
help and support during the warranty period. If you need
additional support and services, a wide variety of extended services
are available for purchase that address almost any need.
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Netfinity 3500 User's Handbook
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