Getting Customer Support and Service
Getting Help by Telephone
During the warranty period, you can get help and information by
telephone through the IBM PC Support Line. Expert
technical-support representatives are available to assist you with
questions you might have on the following:
Setting up your server and IBM monitor
Installing and setting up IBM options purchased from IBM or an
IBM reseller
30-day, preinstalled-operating-system support
Arranging for service (on-site or carry-in)
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity
Server, you are eligible for IBM Start Up Support for 90 days after
installation. This service provides assistance for:
Setting up your network operating system
Installing and configuring interface cards
Installing and configuring network adapters
Please have the following information ready when you call:
Serial numbers of your server, monitor, and other components,
or your proof of purchase
Description of the problem
Exact wording of any error messages
Hardware and software configuration information for your
system
If possible, be at your server when you call.
These services are available 24 hours a day, 7 days a week.
9
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In the United Kingdom, call 01475-555055.
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Response time will vary depending on the number and complexity of incoming calls.
Chapter 6. Getting Help, Service, and Information
187
Summary of Contents for Netfinity 3500
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Page 14: ...Laser Compliance Statements xii Netfinity 3500 User s Handbook...
Page 32: ...Input Output Connectors 14 Netfinity 3500 User s Handbook...
Page 200: ...Replacing the Battery 182 Netfinity 3500 User s Handbook...
Page 210: ...Ordering Publications 192 Netfinity 3500 User s Handbook...
Page 250: ...Taiwan Class A Electronic Emission Statement 232 Netfinity 3500 User s Handbook...
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Page 294: ...IBM Part Number 05L2067 Printed in U S A January 1998 5L2 67...