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Appendix A. Help and service information

During the warranty period, you can get toll-free technical support 24 hours a day,
7 days a week

9

 to answer questions about your server (toll-free technical support is

available in the United States, Puerto Rico, and Canada only). If you need
warranty service, return or exchange is available.

Before calling, please prepare for your call by following these steps.

 Step 1: Troubleshooting

1. Remove and reattach all cables.

2. Inspect the server for any damage.

3. Retrace all steps in the installation and setup instructions.

4. If you have not already done so, run the hard disk drive diagnostics from the

Netfinity 4000R System CD to determine if the hard disk drives are defective.
Record the results of the test.

Step 2: Preparing for the service call

To assist the technical support representative, have the following information
available:

1. Server name and description

2. Proof of purchase

3. Server model, serial number, and manual (the model and serial number are on

the small label on the lower right front of the server and on the label on the
bottom of the server)

4. Exact wording of the error message (if any)

5. Description of the problem

6. Hardware and software configuration information for your system

7. Results of the disk drive diagnostics (were the drives defective?)

If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.

Step 3: Placing the service call to IBM

Use one of the following numbers:

Ÿ

In the United States and Puerto Rico, call 1-800-772-2227.

Ÿ

In Canada, call 1-800-565-3344.

Ÿ

In all other countries, contact your IBM reseller, IBM marketing representative,
or your place of purchase.

9

Response time will vary depending on the number and nature of calls received.

 Copyright IBM Corp. 1999 

 

73

Summary of Contents for NETFINITY 4000R

Page 1: ...IBM IBM Netfinity 4000R User s Handbook...

Page 2: ......

Page 3: ...IBM IBM Netfinity 4000R User s Handbook...

Page 4: ...e periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s descr...

Page 5: ...g the server 18 Removing the server from the rack 21 Chapter 3 Using the setup utility 23 Chapter 4 Installing the operating system 25 What you need 25 What to do 25 Chapter 5 Solving problems 29 Gene...

Page 6: ...ation options 67 Automated installation 67 Customized installation 68 Section 3 Appendixes 71 Appendix A Help and service information 73 Step 1 Troubleshooting 73 Step 2 Preparing for the service call...

Page 7: ...z les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Lees voordat u dit product ins...

Page 8: ...abel attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem...

Page 9: ...when there is evidence of fire water or structural damage Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instructed otherwi...

Page 10: ...amage to programs devices or data An attention notice is placed just before the instruction or situation in which damage could occur Caution These notices indicate situations that can be potentially h...

Page 11: ...onnectors 9 Front View 9 Back View 11 Chapter 2 Installing the server in the rack enclosure 13 What you will need 13 Preparing the server 14 Preparing the rack 15 Installing the server 18 Removing the...

Page 12: ...2 Netfinity 4000R User s Handbook...

Page 13: ...date information about your Netfinity server model and other IBM Netfinity server products at the following address http www ibm com netfinity Inventory list You should have the following items One N...

Page 14: ...channel UltraWide SCSI adapter in full length slot controlling the hard disk drives One half length slot Upgradable microcode BIOS code upgrades when available can update EEPROMs on the system board4...

Page 15: ...ides error correcting code ECC support for 100 MHz SDRAM memory Integrated network environment support Your Netfinity 4000R comes with two 10 100 Mbps Ethernet Controllers on the system board Each Eth...

Page 16: ...ror checking and correcting ECC memory Error codes and messages Upgradable BIOS Automatic restart after power failure Parity checking on the SCSI bus and serial ports Monitoring and reporting the stat...

Page 17: ...lled in the rack Notes 1 You must connect the power cord of each IBM Netfinity 4000R to a properly grounded PDU See the ServerProven list at http www ibm com pc netfinity to locate a PDU 2 For air flo...

Page 18: ...V ac Maximum 137 V ac High range Minimum 180 V ac Maximum 265 V ac Input kilovolt amperes kVA approximately Maximum configuration as shipped 0 3 kVA Acoustical noise emission values8 Average sound pr...

Page 19: ...ou have pressed the power on switch the power cord is not connected or the power supply has failed 3 1 Ethernet 1 This yellow LED lights when there is transaction activity on Ethernet port 1 4 2 Ether...

Page 20: ...CD from the CD ROM drive Note If the CD tray does not extend insert the end of a straightened paper clip into the manual tray release opening and gently pull the tray open 14 CD ROM drive in use light...

Page 21: ...USB connector 1 Reserved 9 Universal Serial Bus USB connector 2 Reserved 1 PCI slot 1 This slot contains the SCSI controller for the hard disk drives You can connect an IBM approved external tape driv...

Page 22: ...Controls indicators and connectors 16 Option 2 Reserved 17 Option 1 Reserved 18 Power cord connector Attach the power cord here 12 Netfinity 4000R User s Handbook...

Page 23: ...air flow reasons when IBM Netfinity 4000Rs are mounted in succession in a rack there must be no intervening spaces between the IBM Netfinity 4000Rs 4 CAUTION Use safe practices when lifting This chap...

Page 24: ...ve the two screws from the right side of the server 3 Attach the inner slide section of each slide rail assembly to the side of the server a Pull the inner slide from each slide rail assembly until th...

Page 25: ...he rack enclosure 4 If you are installing multiple servers in the rack install all the nut bars and slide rails for all the servers first then install each server in the rack 5 Review the documentatio...

Page 26: ...ck rail and the nut bar c Tighten the screws until the nut bar is approximately 4 mm 16 in from the rack rail 4 Attach nut bars to the other three corners of the U unit in the same way 5 Attach the sl...

Page 27: ...e rail to fit the rack Tighten the adjustment screws 3 c Push the slide bracket assemblies to the outermost positions on the rack Make sure that the slides on the slide rail assembly will extend out f...

Page 28: ...onto the outer slide about 5 cm 2 in until the server stops d Press the safety latches 1 on the slide rails and slide the server further onto the outer slide until the slide rails click into place e P...

Page 29: ...ing them through the slot in the server mounting flange the mounting rail the slide rail assembly bracket and the nut bar Tighten the screws 3 Connect the console bus cable 1 to the console bus In por...

Page 30: ...ect the other end of the power cord to a properly grounded power distribution unit PDU See the ServerProven list at http www ibm com pc netfinity to locate a PDU 7 Connect the keyboard mouse and monit...

Page 31: ...rom the rear of the server 4 On each side of the server front remove the screw holding the mounting flange to the rack the top screw 5 Pull the server forward until the safety latch on the slide rails...

Page 32: ...22 Netfinity 4000R User s Handbook...

Page 33: ...highlighted option Press the Esc key to return to the Setup Utility main menu Menu item Items you can change Standard CMOS Setup Date and time Advanced CMOS Setup BootUp Num Lock on or off Password C...

Page 34: ...you can change Save Settings and Exit Save any changes you made and exit the setup utility Exit Without Saving Exit the setup utility without saving any changes you might have made 24 Netfinity 4000R...

Page 35: ...elcome to Setup window press Enter The system displays a list of recognized hardware 3 Press Enter to accept the recognized hardware in the list 4 If the system displays a window discussing the number...

Page 36: ...ork information as requested 14 When the Display Settings window is displayed accept the standard settings You will address the video information later in this procedure 15 Follow the instructions to...

Page 37: ...in Click Continue 22 After the driver has been copied remove the Netfinity 4000R System CD and click the Yes button to restart the system 23 When the system restarts and displays the New graphics driv...

Page 38: ...28 Netfinity 4000R User s Handbook...

Page 39: ...on self test POST Each time you turn on your server it performs a series of tests that check the operation of the base computer This series of tests is called the power on self test POST POST does the...

Page 40: ...s Ctrl A during startup on the drive Attention A low level format will erase any data on the drive If you are not willing to perform a low level format or if the format did not correct the problem fol...

Page 41: ...Run the setup utility and save the settings see Chapter 3 Using the setup utility on page 23 CMOS Time and Date Not Set The date and time are not set in CMOS Action Run the setup utility and set the d...

Page 42: ...xt messages but they also can be numeric messages For information about these software error messages refer to the information that comes with the operating system or application program or both Diagn...

Page 43: ...Netfinity Manager Lotus Notes database 51 ODBC database support 52 System requirements 52 ODBC database configuration 52 Creating the Netfinity tables 53 Supported and certified databases 55 Chapter 1...

Page 44: ...s 63 System Profile 63 Update Connector Manager 63 Web Manager Configuration 64 Delaying Netfinity Manager startup on OS 2 systems 64 Chapter 11 Getting more information about Netfinity Manager 65 Cha...

Page 45: ...tems in the managing system network from a system that is not attached to the managing system network Serial Connection Control Use the Serial Connection Control service to use a Netfinity Manager sys...

Page 46: ...y Manager CD that comes with your server These documents are provided in Adobe Acrobat format PDF For more information on included documentation see Chapter 11 Getting more information about Netfinity...

Page 47: ...e from Microsoft Note Systems using Netfinity Manager with Microsoft SNA Server cannot communicate with systems running the Microsoft SNA Server client Netfinity Manager supports only server to server...

Page 48: ...38 Netfinity 4000R User s Handbook...

Page 49: ...ton menu 5 Type x WINNT MANAGER NETFINST where x is the drive letter of the CD ROM drive in the Command Line field and then click OK 6 Choose a drive and directory from which the Netfinity Manager pro...

Page 50: ...r more information on Advanced System Management and the Dynamic Connection Manager service see the Advanced System Management Information section of this server library Capacity Manager Click Capacit...

Page 51: ...ble only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity Management available only on systems running Windows NT 4 0 or later Cluster Manager available only on systems runni...

Page 52: ...Driver Configuration Window Follow these steps to continue configuring the system a Enter a System Name Enter a name for the system in the System Name field This name will help other Netfinity Manager...

Page 53: ...rations Available options include If the Force Remote Logons option is enabled the system will not be able to save the User ID Password combinations that were used when accessing remote systems This w...

Page 54: ...at is not responding If Netfinity Manager does not establish contact with the remote system within this time it cancels the communication attempt The Network Timeout default setting is 15 seconds This...

Page 55: ...ata can be exported from these Netfinity Manager services Alert Manager Software Inventory System Information Tool System Profile System Monitor Information on how to install and configure support for...

Page 56: ...support so the tables can be configured For information on configuring the database for ODBC refer to ODBC database configuration on page 52 For information on creating the tables refer to Creating t...

Page 57: ...the DB2 command window type the following command DB2 BIND x directory DB2SQLC0 bnd where x directory is the name of the drive and directory where Netfinity Manager is installed c Press Enter Granting...

Page 58: ...stem 1 Use the GRANT EXECUTE command to enable Netfinity Manager to access the database Type the following command at the OS 2 prompt DB2 GRANT EXECUTE ON PACKAGE NETFIN DB2SQLC TO PUBLIC and then pre...

Page 59: ...using a remote database catalog the node the database resides on and then catalog the database to that node Once this step has been completed the name of the Netfinity Manager database will appear in...

Page 60: ...on page 55 Lotus Notes client refer to Table 2 on page 55 See the Notes Administrator s Guide for general system requirements and supported communications protocols Installing the database To enable...

Page 61: ...the Lotus Notes directory path is included in the Global Windows NT environment settings If the system is running Netfinity Manager for Windows 95 ensure that the Lotus Notes directories are included...

Page 62: ...S refer to Table 2 on page 55 IBM DB2 Microsoft SQL Server Windows 95 with ODBC refer to Table 2 on page 55 ODBC support for one or more of the following database management systems DBMS refer to Tabl...

Page 63: ...matic in the Startup Type button group d Click This Account in the Log On As field group Enter in the This Account field the user name of the account that made this database an ODBC source e Click OK...

Page 64: ...o a database for a specified user ID To grant access a Click Grant b In the User ID field type the user ID that will be permitted to access the database c Select privileges for this ID All privileges...

Page 65: ...le 2 Page 1 of 2 Supported Netfinity Databases Reference by operating system and database client version Product Windows 95 Windows NT 3 51 Windows NT 4 0 OS 2 Warp Connect OS 2 Warp 4 0 IBM DB2 Versi...

Page 66: ...arp Connect OS 2 Warp 4 0 Oracle Version 8 0 Yes Oracle Driver Version 8 0 3 0 0 No Yes Oracle Driver Version 8 0 3 0 0 No No Sybase SQL Version 11 0 Yes Sybase Driver Version 10 0 3T4 Yes Sybase Driv...

Page 67: ...Database Tables object which contains a handy online reference for all of the data tables in the Netfinity Manager database For more information on Netfinity Manager database support see Chapter 9 Ne...

Page 68: ...m configurations These services are Alert on LAN Configuration available only on systems running Windows 95 or later or Windows NT 4 0 or later Capacity Management available only on systems running Wi...

Page 69: ...t to another system executing a program playing a WAV file available only on multimedia systems generating an SNMP alert message dialing out to a digital pager service available only on systems that h...

Page 70: ...up allows for monitoring of ECC memory single bit errors and can automatically scrub or correct the ECC memory when errors are detected Also a running count of single bit errors can be kept and can se...

Page 71: ...mote Session to establish a fully active command session with any remote Netfinity Manager system Remote System Manager Use Remote System Manager to access and manage any Netfinity Manager service on...

Page 72: ...ion of this server library Note Although Advanced System Management is not included with or supported on the IBM Netfinity 4000R the IBM Netfinity 4000R can manage servers that have an IBM Advanced Sy...

Page 73: ...dling both locally and remotely Individual files and entire directories can be renamed or deleted from the system partition Individual files can be renamed deleted or copied into the system partition...

Page 74: ...use to specify the number of seconds that NETFBASE EXE will wait before starting During Netfinity Manager installation the Netfinity Network Interface object is placed in the Startup folder To configu...

Page 75: ...on how to use Netfinity Manager NFMGRCR PDF Netfinity Manager Command Reference Detailed information on Netfinity Manager command line functions NFCSVCQB PDF Client Services for Netfinity Manager Quic...

Page 76: ...66 Netfinity 4000R User s Handbook...

Page 77: ...ource directory to distribute Netfinity Manager Services for OS 2 copy all of the files from the OS2 SERVICES directory into the created directory To create a source directory for a Netfinity Manager...

Page 78: ...NETFBASE RSP from the directory Y NETFIN to drive C the directory to which the files are installed is taken from the response file and will modify the CONFIG SYS file in the D directory Note For info...

Page 79: ...Capacity Manager Remote Workstation Control and Netfinity Manager World Wide Web enhancement The second section contains the names of the CD that this installation script will use The third section co...

Page 80: ...he installation To add a line item in a specific section add all the necessary item information in the format shown in the following example Before Screen Capture GUI NULL Manager CL 1 SAVEG EXE CL 1...

Page 81: ...Section 3 Appendixes Copyright IBM Corp 1999 71...

Page 82: ...72 Netfinity 4000R User s Handbook...

Page 83: ...cal support representative have the following information available 1 Server name and description 2 Proof of purchase 3 Server model serial number and manual the model and serial number are on the sma...

Page 84: ...Computing http www ibm com pc support IBM Personal Computing Support http www ibm com pc us ibmpc IBM Commercial Desktop PCs U S http www ibm com pc us intellistation IBM IntelliStation Workstations U...

Page 85: ...m http www apcc com http www norton com Help is also available from bulletin boards and online services as well as by fax and telephone This section provides information about these sources Services a...

Page 86: ...76 Netfinity 4000R User s Handbook...

Page 87: ...d Serial number Record and retain the following information The model and type M T numbers and the serial number S N for your server are located on a label on the lower right front of the server see t...

Page 88: ...78 Netfinity 4000R User s Handbook...

Page 89: ...lly equivalent you may return it to your place of purchase and your money will be refunded The replacement may not be new but will be in good working order Extent of Warranty The warranty does not cov...

Page 90: ...used parts In some cases the Machine may not be new and may have been previously installed Regardless of the Machine s production status IBM s appropriate warranty terms apply Limitation of Liability...

Page 91: ...n IBM Machine in Austria Belgium Denmark Estonia Finland France Germany Greece Iceland Ireland Italy Latvia Lithuania Luxembourg Netherlands Norway Portugal Spain Sweden Switzerland or United Kingdom...

Page 92: ...ty and your sole remedy whether in contract or in tort in respect of any default shall be limited to damages ITALY Limitation of Liability The following replaces the second sentence in the first parag...

Page 93: ...amages NORTH AMERICA CANADA Warranty Service The following is added to this Section To obtain warranty service from IBM call 1 800 565 3344 UNITED STATES OF AMERICA Warranty Service The following is a...

Page 94: ...processing providing and or receiving date data within and between the 20th and 21st centuries provided all other products for example software hardware and firmware used with the product properly ex...

Page 95: ...trademarks of Intel Corporation Microsoft MS DOS Windows and Windows NT are trademarks or registered trademarks of Microsoft Corporation Other company product and service names may be trademarks or se...

Page 96: ...io or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could voi...

Page 97: ...intended to be operated at 115 volts Use a UL listed and CSA certified cord set consisting of a minimum 18 AWG Type SVT or SJT three conductor cord a maximum of 15 feet in length and a parallel blade...

Page 98: ...88 Netfinity 4000R User s Handbook...

Page 99: ...DB2 database support 45 delaying Netfinity Manager startup on OS 2 systems 64 description 11 detect power on error 60 device drivers 25 26 27 directories 51 DMI Browser 60 drivers network 42 dual inli...

Page 100: ...formats 45 system requirements 45 system requirements Lotus Notes 50 system requirements ODBC 52 Netfinity Manager installation options automated 67 automated installation 67 CID installation 67 custo...

Page 101: ...Inventory 62 specifications 8 starting Netfinity Manager 57 starting the Netfinity Manager installation program 39 symmetric multiprocessing SMP 5 system specifications 8 System Information Tool 63 sy...

Page 102: ...IBM Part Number 00N9106 Printed in U S A N91 6...

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