© Copyright IBM Corp. 2000
65
Chapter 7. IBM HelpWare support and services
IBM HelpWare® services are available from IBM whenever you need help, for as
long as you own your IBM computer. They include a variety of services, options,
and solutions. When your warranty period expires, HelpWare services are
available for purchase.
There are two ways to get help quickly from IBM:
• On the World Wide Web. Refer to “Using electronic services” on page 66 for
the address of your country- or region-specific IBM Support Web page.
• By telephone. Refer to “Getting help by telephone” on page 67 for
information about HelpWare telephone services.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your computer or software. Following are some methods you can use to solve
problems yourself.
Printed documentation
The documentation that comes with your computer contains information about
how to troubleshoot hardware and software problems. Match the description or
error codes with the symptom, and follow the instructions to solve the problem.
Online documentation
Your computer also comes with online documentation, such as Help and
README files installed on your hard disk, which you can use to solve problems.
Help files
The operating system and most preinstalled programs on your computer contain
online help files. Most help files contain information about solving problems and
preventing future problems.
README files
Most operating system and software programs also come with a file named
README.TXT. This is a text file that contains important information about the
program. You can read README.TXT files by opening them in any text file editor
on your computer.
Summary of Contents for NetVista 6644
Page 1: ...IBM User Guide NetVista Type 6644 6645 and 6646...
Page 2: ......
Page 3: ...IBM User Guide NetVista Type 6644 6645 and 6646...
Page 12: ...x User Guide...
Page 26: ...12 User Guide...
Page 48: ...34 User Guide...
Page 78: ...64 User Guide...
Page 88: ...74 User Guide...
Page 90: ...76 User Guide...
Page 109: ......
Page 110: ...IBM Part Number 06P1584...