Table 3. Visible hardware failure (continued)
Symptom
What you should do
v
The monitor displays a blank screen.
v
The monitor displays unreadable screens.
v
The monitor displays changing colors.
1.
If the problem persists after you have
verified the monitor cable connections, or
after you have substituted a properly
working monitor, refer to the
documentation for your monitor for
troubleshooting information.
2.
If the IBM NetVista Thin Client Setup
Utility was used to set a new monitor
resolution and the monitor does not
support that screen resolution, use the
“Using the Configuration Program to
initially configure the workstation” on
page 11 to
Reset Monitor Resolution
.
Keyboard
v
The arrow keys do not respond when you
press them.
v
Characters do not display on the monitor
when you type.
1.
Verify that you connected the keyboard
cable properly to the NetVista thin client.
2.
If the problem persists, the keyboard
may be defective.
v
If possible, substitute a properly
working keyboard, and repeat the
previous steps.
v
See “Appendix A. Replacing hardware
parts” on page 35 for more information
on replacing a defective keyboard.
3.
If the keyboard still does not work, you
may need to replace the NetVista thin
client logic unit/chassis assembly. See
“Appendix A. Replacing hardware parts”
on page 35 for more information on
replacing a defective logic unit.
Mouse
v
The mouse cursor stops moving; the
mouse does not function at all.
v
The mouse cursor does not move
smoothly.
1.
Verify that you connected the mouse
cable properly to the NetVista thin client
keyboard.
2.
If the problem persists the mouse may be
defective:
v
If possible, substitute a properly
working device for a defective device.
Repeat the previous steps.
v
Repeat the previous steps. See
“Appendix A. Replacing hardware
parts” on page 35 for more
information.
3.
If the mouse still does not work, you
may need to replace the NetVista thin
client logic unit. See “Appendix A.
Replacing hardware parts” on page 35 for
more information on replacing the
defective logic unit.
Serial or parallel devices
22