IBM NetVista N70, Reference

Page 1: ...NetVista N70 Thin Client Reference December 2001 To view or print the latest update go to http www ibm com nc pubs SA23 2827 00 ...

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Page 3: ...NetVista N70 Thin Client Reference December 2001 To view or print the latest update go to http www ibm com nc pubs SA23 2827 00 ...

Page 4: ...read Safety notices on page v and Notices on page 57 First Edition December 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp ...

Page 5: ...ion 17 Using the Setup Utility to recover the flash image of a workstation 17 Resolving hardware problems 19 Verifying hardware problems 19 Visible hardware failure 20 Audio beep sequences 23 POST error codes 25 LED indications 30 Network error messages 31 Appendix A Replacing hardware parts 35 Replacing parts for N70 thin clients 35 Returning hardware parts 37 Appendix B Hardware procedures 39 Ap...

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Page 7: ... when possible to connect or disconnect signal cables RSFTD004 DANGER An electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the system or the products that attach to the system It is the customer s responsibility to ensure that the outlet is correctly wired and grounded to prevent an electrical shock RSFTD201 DANGER To prevent a possible electrical shock ...

Page 8: ...tery as instructed by local regulations RSFTC227 Handling static sensitive devices When you handle components take these precautions to avoid static electricity damage v Do not open static protective packages until you are ready to install their contents v Limit your movements to avoid static electricity build up around you v Handle components carefully and never touch exposed circuitry v Prevent ...

Page 9: ... publications for information that relates to your workstation v See the Quick Setup for IBM NetVista N70 Thin Client Type 8366 Model Xxx SA23 2824 pamphlet for quick hardware setup information and software configuration information v See the IBM License Agreement For Machine Code Z125 5468 before using the workstation v See IBM NetVista Thin Client Safety Information SA41 4143 for important safet...

Page 10: ... comments electronically use the following network identification IBMMAIL to IBMMAIL USIB56RZ RCHCLERK us ibm com Be sure to include the following v The title and order number of the information v The page number or topic to which your comment applies viii ...

Page 11: ...are content for the NetVista N70 v Based on Turbolinux Workstation 7 Linux kernel 2 4 5 v Browser Netscape v Linux ICA Client v Java Run Time Environment JRE v Emulators 3270 5250 Emulator function includes GUI keyboard remapping Pop up pulldown keypads Record playback Euro support Color mapping Online help Screen print v IBM Setup Utility for client configurations of Network Applications Monitor ...

Page 12: ...uration Tool that provides the following v A streamlined configuration process v An Independent Computing Architecture ICA client and ICA Remote Application Manager v Separate utility programs for flash update service and operations management v A desktop with a Launch Bar or one or more full screen applications v X terminal session The IBM NetVista Thin Client Manager Operations Utility is a mana...

Page 13: ... video shared memory v Integrated Ethernet communication v A 16 bit internal and external sound v Riser card adapter for CompactFlash card v Universal Serial Bus USB with two host connectors v Two PCI adapter slots v Two serial ports v One parallel port v Keyboard 9 pin DIN connectors v Mouse Refer to Appendix D Features of the N70 Thin Client on page 45 for more information on the N70 features Ha...

Page 14: ...client functions with a basic video graphics adapter VGA class monitor that meets the Video Electronics Standards Association VESA standards of refresh rate and resolution Refer to Appendix F Monitor specifications on page 49 for a list of resolutions and refresh rates that the N70 thin client can support Your monitor may not support all resolutions and refresh rates Power consumption The normal p...

Page 15: ...ices for information v Upgrade your memory The N70 thin client has two random access memory RAM slots that accepts Synchronous Dynamic Random Access Memory SDRAM Dual Inline Memory Modules DIMMs The N70 thin client includes 128 MB of RAM and supports memory expansions of up to 512 MB You can expand the RAM of the N70 by installing 64 128 or 256 MB DIMMs Appendix B Hardware procedures on page 39 pr...

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Page 17: ...e 39 before continuing with the following setup procedures v For vertical placement of the thin client see Installing the support base on page 8 v For horizontal placement of the hardware continue with Connecting your hardware on page 8 Security Option If you would like to restrict access to the logic unit the N70 thin client provides a locking device keyhole cable lock This keyhole is located on ...

Page 18: ...e 3 diagram 2 Tighten all device cable connections 3 Connect the thin client power cable to the power socket 9 4 Plug all power cables into properly grounded working electrical outlets 5 Turn on the monitor and all other external devices 6 To power on your thin client press the power button 11 7 Configure the system settings from the menu that appears on your screen Refer to the server software in...

Page 19: ...70 thin client will reboot after settings are saved during the Configuration program step Refer to Using the Configuration Program to initially configure the workstation on page 11 for information on using the Configuration Program menu 4 The thin client Setup Utility appears You can specify the interface through the Setup Utility The interface can be either of the following v An application you s...

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Page 21: ...s the IBM NetVista Thin Client configuration program press and hold F1 when the screen starts scrolling with text messages This is after the initial Power on Self Tests POST have been run Note You do not need access to an external server to set up and configure the workstation The following menu is an example of the IBM NetVista Thin Client Configuration Program menu The Configuration Program menu...

Page 22: ...orkstation is started you will use the initial Setup Utility wizard to configure the workstation Follow the on screen instructions to configure the workstation The Setup Utility allows you to configure the following applications on your workstation v Independent Computing Architecture ICA Client v ICA Remote Application Manager v Netscape Browser v IBM 5250 and IBM 3270 emulators v Custom applicat...

Page 23: ...in client individuals and groups Before you can use the Operations Utility to perform a task on a workstation you need to install it on your server For installation instructions and general information on using the Operations Utility see IBM NetVista Thin Client Manager Operations Utility SA23 2813 This information is available on the World Wide Web at the following URL http www ibm com nc pubs Co...

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Page 25: ...rver network booted not flash booted The server must have the IBM NetVista Thin Client for Linux Product or equivalent tool kit installed Notes 1 The IBM NetVista Thin Client for Linux Product is available at the following URL http www ibm com pc support 2 Once you install it the IDF Builder and SDF Creator Utility will also be installed on your server To start the IDF Builder follow these steps 1...

Page 26: ... image exists or you want to add files to the flash card Files which contain configuration information are not rewritten by the workstation when you perform a software update on a workstation Configuration files can include Internet Protocol IP configuration settings Netscape bookmarks and Independent Computing Architecture ICA Client sessions that you have added You can perform a software update ...

Page 27: ...gers Operations Utility see the Help Text within the Operations Utility You need to specify the IDF flash file that you want to use in the process regardless of the method that you choose Performing a flash recovery requires access to a server with the IBM NetVista Thin Client for Linux Product or equivalent tool kit installed Using the Setup Utility to recover the flash image of a workstation You...

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Page 29: ...hardware problems that are associated with these devices Verifying hardware problems Table 1 identifies possible hardware problem indications that can occur with the NetVista thin client during its startup sequence see Startup sequence on page 9 or during normal operation Table 1 Hardware problem indications Startup Checkpoints Visible hardware failure LED indications system LED Audio beep sequenc...

Page 30: ...on page 25 LED indications LED indications on page 30 Network error codes Network error messages on page 31 Visible hardware failure You experience visible hardware failure during normal operation when a device that is attached to your logic unit fails to function properly Visible hardware failure includes the following v A device that is attached to your logic unit fails to function at all For ex...

Page 31: ...age 35 for more information on replacing a defective logic unit Logic Unit will not power off 1 Follow the recovery action for any Audio Beep Sequence given 2 Hold in the power button for 10 seconds 3 Remove the power from the unit 4 Logic Unit See Appendix A Replacing hardware parts on page 35 for more information on replacing a defective logic unit Wake On Lan 1 Check power supply and signal cab...

Page 32: ...efective v If possible substitute a properly working keyboard and repeat the previous steps v See Appendix A Replacing hardware parts on page 35 for more information on replacing a defective keyboard 3 If the keyboard still does not work you may need to replace the NetVista thin client logic unit chassis assembly See Appendix A Replacing hardware parts on page 35 for more information on replacing ...

Page 33: ...y Program is defaulted to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memory count and checkpoint code display when a successful POST occurs v Select Start Options in the Configuration Setup Utility program see Appendix C Using the BIOS Configuration Setup Utility program on page 43 v Set Power On Self Test to Enhance...

Page 34: ...X 1 Memory Module 2 Logic Unit 2 1 1 2 1 2 1 Check the BIOS Configuration Setup Utility Program see Appendix C Using the BIOS Configuration Setup Utility program on page 43 2 Logic Unit 2 1 X 1 Memory Module 2 Logic Unit 2 2 2 1 Keyboard 2 Memory Module 3 Logic Unit 2 2 X 1 Memory Module 2 Logic Unit 2 3 X 1 Memory Module 2 Logic Unit 2 4 X 1 Check the BIOS Configuration Setup Utility Program see ...

Page 35: ...hes without detecting any problems a single beep sounds and the first screen of the operating system or application program appears Note The N70 BIOS Configuration Setup Utility Program is defaulted to come up quiet no beep and no memory count and checkpoint code display when no errors are detected by POST To enable beep and memory count and checkpoint code display when a successful POST occurs v ...

Page 36: ... that device 3 Power on external devices first then power on computer 4 CMOS Backup Battery on Logic Unit 5 Logic Unit 163 Clock not updating or invalid time set 1 Time and Date set 2 CMOS Backup Battery 3 Logic Unit 164 POST detected a base memory or extended memory size mismatch error or RIMM socket 3 is populated with a RIMM memory module 1 Check the BIOS Configuration Setup Utility Program see...

Page 37: ...it 225 Unsupported Memory 229 External cache test error Logic Unit 262 POST detected a base memory or extended memory type error Check the BIOS Configuration Setup Utility Program see Appendix C Using the BIOS Configuration Setup Utility program on page 43 Check System Summary menu for memory 301 1 Keyboard 2 Keyboard Cable 3 Logic Unit 303 with an 8603 error 1 Mouse 2 Keyboard 3 Keyboard Cable 4 ...

Page 38: ...ice Cable 4 Logic Unit 1402 Information only 1403 Information only 14XX Not listed above Check printer before replacing Logic Unit 1 Printer including configuration 2 Logic Unit 18XX 1 Check the BIOS Configuration Setup Utility Program see Appendix C Using the BIOS Configuration Setup Utility program on page 43 Verify PCI ISA configuration settings 2 If necessary set ISA adapters to Not Available ...

Page 39: ...4 1 Pointing Device Mouse 2 Logic Unit 86XX Not listed above 1 Mouse 2 Logic Unit 101XX 1 Verify correct Operating System Device Drivers 2 Modem Adapter 3 Modem 4 Logic Unit 10453 10459 10473 Information Only 104XX 1 Hard Disk Drive if installed 2 Drive Cable 3 Logic Unit 106XX 1 Power off computer wait ten seconds then power on the computer 2 Check cables 3 Ethernet Adapter 4 Logic Unit 121XX 1 M...

Page 40: ...kly flashes from amber to green during a normal power on To verify that a NetVista thin client hardware problem exists ensure that you complete the instructions in Verifying hardware problems on page 19 If the NetVista thin client LED indicators are not functioning properly consult Table 6 Contact your technical support if these steps do not resolve the problem review table 6 Table 6 LED indicatio...

Page 41: ...g monitor refer to the documentation for your monitor for more information The monitor LED shows a solid amber color or a flashing amber color If the problem still persists after you verified the monitor cable connections or after you substituted a properly working monitor refer to the documentation for your monitor for more information Network error messages The error messages listed in this sect...

Page 42: ...ay in a non Plug and Play system RPL ROM ERR 110 The Ethernet adapter RAM failed the memory test DHCP related error messages Error messages related to DHCP and the Ethernet adapter are shown in the following table Table 8 DCHP related error messages E61 Service boot canceled E62 Cannot initialize controller E63 Cannot initialize controller E67 Cannot initialize controller E6d Cannot find BOOTP ser...

Page 43: ...nitialize controller for multicast M91 MTFTP canceled by keystroke M92 MTFTP open timeout M93 Unknown MTFTP opcode M94 MTFTP read canceled by keystroke M95 MTFTP timeout M96 Cannot ARP MTFTP address M98 Cannot open MTFTP connection M99 Cannot read from MTFTP connection Txx message from TFTP error packet Note An xvalue that follows an error code represents any alphanumeric character Resolving hardw...

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Page 45: ...cement parts transfers features and returns defective parts to IBM See Resolving hardware problems on page 19 to determine whether or not it is necessary to replace the thin client logic unit or any other parts Replacing parts for N70 thin clients Use the following tables to determine the correct part number for replacement parts Warranty service terms and conditions by country apply Table 9 Type ...

Page 46: ... 37L0876 Keyboard Swedish 37L0877 Keyboard Swiss French and German 37L0878 Keyboard Thailand 37L0887 Keyboard UK English 37L0881 Keyboard US English ISO9995 37L0883 Keyboard US English 37L0851 Table 10 Detachable power cables Voltage Selection Plug Receptacle Country FRU P N Detachable power cables 250V Argentina Paraguay Uruguay 36L880 250V Australia New Zealand 93F2365 250V Abu Dhabi Austria Bel...

Page 47: ... Ireland Jordan Kenya Kuwait Malawi Malaysia Nigeria Oman People s Republic of China Qatar Singapore Tanzania Uganda United Arab Emirates Dubai United Kingdom Zambia 14F0033 250V Bangladesh Burma Pakistan South Africa Sri Lanka 14F0015 250V Denmark 13F9997 250V Israel 14F0087 250V Chile Ethiopia Italy 14F0069 250V Liechtenstein Switzerland 14F0051 Returning hardware parts You may not need to retur...

Page 48: ...tomers If customers do not follow IBM shipping instructions they may get charges for any damage to a defective part IBM covers shipping costs on all warranted hardware and maintenance agreement hardware Replacement parts become the customer s property in exchange for the defective parts which become the property of IBM For information on ordering thin client parts refer to Replacing parts for N70 ...

Page 49: ... the cover assembly up B and off You are now ready to perform the installation procedures provided in this chapter 4 Complete the procedure Reassembling the thin client when you are finished installing components in the logic unit Reassembling the thin client Read Safety notices and Handling static sensitive devices on page vi before continuing 1 To reassemble the thin client carefully replace the...

Page 50: ...ng a customer CompactFlash card Read Caution notices on page vi and Removing the side cover bezel to install parts on page 39 before continuing Note The base Logic Unit comes with a factory installed CompactFlash card used for boot capabilities Do not remove this CompactFlash card from the logic unit 1 Locate the CompactFlash card keyed slots on each side of the card G 2 Match the keyed slots on t...

Page 51: ...y socket tabs B flip up 4 See Reassembling the thin client on page 39 Exchanging the lithium battery Read Caution notices on page vi and see Removing the side cover bezel to install parts on page 39 before continuing Note All BIOS configuration settings will be lost when the backup battery is removed 1 To remove the battery C gently pull the metal lever on the side of the battery socket away from ...

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Page 53: ...ppears on the screen If you have set a password the BIOS Configuration Setup Utility program menu will not appear until you type your password and press Enter Viewing and changing settings of the BIOS Configuration Setup Utility program The BIOS Configuration Setup Utility program menu lists items that identify system configuration topics You might see symbols next to configuration menu items Tabl...

Page 54: ...y Program menu Active keys are displayed at the bottom of each screen Exiting from the BIOS Configuration Setup Utility Program When you finish viewing or changing settings press Esc until you return to the BIOS Configuration Setup Utility program menu If you want to save changes or settings select Save Settings before you exit If you do not select Save Settings your settings will not be saved Rec...

Page 55: ...ons via local remote or CompactFlash customer add on option Input devices v Two button mouse v 102 key keyboard Stealth black exterior Connectivity v 10 100 Ethernet v 4 16 Token Ring option available v Wireless option available Audio v AC97 Audio v Internal speaker v Stereo headphone jack v Mono microphone jack Video v 1600 x 1200 x 256 colors at 75 HZ v 1280 x 1024 x 16M colors at 85 HZ Power Su...

Page 56: ...Thermal class B v System On Extended Class B v System Off Class B Acoustical category 3E quiet office 46 ...

Page 57: ...0 W Maximum 375 BTU hr 110 W Electrical Output Sine wave input 47 to 63 Hz required Input Voltage range Minimum 90 V AC Maximum 265 V AC Input kVA approximately Typical 0 08 kVA as shipped Maximum 0 16 kVA Airflow Approximately less than 0 25 cubic meters minute 9 cubic feet minute Acoustical Noise Emission Values Average sound pressure levels At operator position 43 dB operating 38 dB idle At bys...

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Page 59: ... require either standard You configure the resolution in each case at the client operating system OS level Your monitor may not support all resolutions and refresh rates Table 13 Monitor support High color 16 bit and 256 color 8 bit High color 16 bit and 256 color 8 bit Resolution pixels Refresh Rate Hz 640x480 60 70 72 75 85 800x600 60 70 72 75 85 1024x768 60 70 72 75 85 1280x1024 60 70 72 75 85 ...

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Page 61: ...d 11 Monitor Detect 0 In 12 Monitor Detect 1 DDCSDA In Out 13 Horizontal Sync Out 14 Vertical Sync Out 15 Monitor Detect 3 DDCSCL In Out Connector shell Protective Ground Table 16 Keyboard and Mouse Connectors Pin Signal 1 Data 2 Reserved 3 Ground 4 5V dc 5 Clock 6 Reserved Table 17 Parallel Connector Pin Signal Signal Direction 1 Strobe In 2 Data 0 In 3 Data 1 In 4 Data 2 In 5 Data 3 In 6 Data 4 ...

Page 62: ... 19 USB connector Pin Direction Description 1 Power Power 5V for USB0 2 Bidir Data positive for USB0 3 Bidir Data negative for USB0 4 Power Ground for USB0 5 Power Power 5V for USB1 6 Bidir Data positive for USB1 7 Bidir Data negative for USB1 8 Power Ground for USB1 Table 20 Power supply connector Pin Voltage 5V dc 1 5V dc 2 5V dc 3 3 3V dc 4 3 3V dc 5 3 3V dc 6 12V dc 7 Power Good 8 Ground 9 Gro...

Page 63: ...ose work can be visually demanding Look away from the screen periodically and have your eyesight checked regularly v Screen settings Set the screen brightness and contrast to a comfortable level You may have to adjust this as the lighting changes during the day Many application programs let you select color combinations which can help you to view in comfort Glare and lighting v Position the monito...

Page 64: ...mputer and monitor so that nothing blocks the air vents usually 51 mm 2 in of air space is sufficient Also make sure the vented air is not blowing on someone else Electrical outlets and cable lengths v When arranging your workspace Avoid the use of extension cords When possible plug the computer power cord directly into an electrical outlet Keep power cords and cables neatly routed away from walkw...

Page 65: ...size enterprises v Servers supported Turbolinux 6 0 Red Hat Linux 6 2 7 1 Microsoft Windows NT Server 4 0 Microsoft Windows NT 4 0 Windows Terminal Server WTS Microsoft Windows Workstation 4 0 Microsoft Windows 2000 Server Microsoft Windows 2000 Advanced Server Microsoft Windows 2000 Professional v Operations include Software update Shutdown or reboot Wake on LAN Advanced workstation configuration...

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Page 67: ...orld Trade Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRAN...

Page 68: ...ome of these accomplishments include the following v Elimination of the use of Class I ozone depleting chemicals in the manufacturing process v Reduction in manufacturing wastes v Increased product energy efficiency Normal power consumption for the thin client while running applications is approximately 18 Watts For more information contact an IBM account representative Product Recycling and Dispo...

Page 69: ... must be used in order to meet FCC emission limits IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is sub...

Page 70: ...fication of the product including the fitting of non IBM option cards Australia and New Zealand Class A Statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 60 ...

Page 71: ...anagement Signaling F FAX Facsimile FCC Federal Communications Commission FTP File Transfer Protocol FRU Field Replaceable Unit G GUI Graphical User Interface H HTTP Hypertext Transfer Protocol Hz Hertz or cycles per second I IBM International Business Machines ICA Independent Computing Architecture IDF Image Description File ISO International Organization for Standardization IP Internet Protocol ...

Page 72: ...Client Manager TCP IP Transmission Control Protocol Internet Protocol TFTP Trivial File Transfer Protocol TSE Windows NT Server 4 0 Terminal Server Edition U UK United Kingdom URL Uniform Resource Locator US United States USB Universal Serial Bus UTP Unshielded Twisted Pair V V Volts VESA Video Electronics Standards Association VGA Video Graphics Array W W Watts WAN Wide Area Network WOL Wake On L...

Page 73: ... indications 30 Network error messages 31 POST error codes 25 visible hardware failure 20 I IBM NetVista Thin Client Configuration Program using 11 information connector pin 51 introduction 1 L LED indications 30 M managing your thin client remotely 13 monitor display resolutions 4 refresh frequency 4 specifications 4 49 N N70 configuring 11 description 1 hardware 3 hardware parts 35 37 N70 contin...

Page 74: ...on 13 troubleshooting 19 U understanding NetVista thin client 1 update software update of a workstation 16 updating BIOS 44 upgrading hardware 5 using BIOS Configuration Setup Utility program 43 IBM NetVista Thin Client Configuration Program 11 V verifying problems 19 viewing BIOS Configuration Setup Utility program 43 visible hardware failure 20 W Workplace Environment 53 workstation altering the...

Page 75: ...at the information in this book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a no...

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