Troubleshooting
Printer Problems
Action
The printer does not
work.
Verify that:
1. The printer is turned on and is online.
2. The printer signal cable is connected to the correct
serial or parallel port on the system. (For the
location of the serial or parallel port, see
“Input/Output Connectors” on page 8.)
Note: Non-IBM printer cables might cause
unpredictable problems.
3. You have assigned the printer port correctly in
your operating system or application program.
If the items above are correct and the printer still does
not work, run the tests described in the printer manual.
If the tests show the printer is OK, have the system
serviced.
Software Problem
Action
Is your software
program OK?
To determine if problems are caused by the software,
verify that:
1. Your system has the minimum memory
requirements needed to use the software. Refer to
the information supplied with the software to
verify memory requirements.
Note: If you have just installed an adapter or
memory, you might have a memory address
conflict (see “Configuration Conflicts” on
page 372).
2. The software is designed to operate on your
system.
3. Other software works on your system.
4. The software you are using works on another
system.
If you received any error messages when using the
software program, refer to the information supplied
with the software for a description of the messages and
solutions to the problem.
If the items above are correct and the problem remains,
contact your place of purchase or service technician for
help.
Chapter 7. Solving Problems
363
Summary of Contents for PC Server 520
Page 1: ...PC Server 520 User s Handbook for PCI Micro Channel IBM...
Page 86: ...Installation Checklist 70 PC Server 520 User s Handbook for PCI Micro Channel...
Page 146: ...Using the Mini Configuration Program 130 PC Server 520 User s Handbook for PCI Micro Channel...
Page 190: ...Using the SCSISelect Utility Program 174 PC Server 520 User s Handbook for PCI Micro Channel...
Page 385: ...Installing Additional Test Programs 207 CMD 3 Chapter 7 Solving Problems 369...
Page 438: ...IBM Part Number 78H6336 Printed in U S A May 1996 78H6336...