Getting Help, Service, and Information
2. Select document number 11683 for Network and Server
support.
3. Select document number 11682 for Enhanced PC support.
In Canada, contact IBM Direct at 1-800-465-7999, or:
1. Call 1-800-465-3299.
2. Select the HelpWare catalog.
In all other countries, contact your IBM reseller or IBM
marketing representative.
For more information or to purchase these services:
In the U.S., call 1-800-772-2227.
In Canada, call 1-800-465-7999.
In all other countries, contact your IBM reseller or IBM
marketing representative.
Warranty and Repair Services
You can upgrade your standard hardware warranty service or
extend the service beyond the warranty period.
Warranty upgrades in the U.S. include:
Carry-in service to on-site service
If your warranty provides carry-in repair service, you can
upgrade to on-site repair service, either standard or premium.
The standard upgrade provides a trained servicer within the
next business day (9 a.m. to 5 p.m., local time, Monday though
Friday). The premium upgrade provides 4-hour average
response, 24 hours a day, 7 days a week.
On-site service to premium on-site service
If your warranty provides for on-site service, you can upgrade
to premium on-site service (4-hour average on-site response, 24
hours a day, 7 days a week).
You also can extend your warranty. HelpWare Warranty and
Repair Services offers a variety of post-warranty maintenance
options, including ThinkPad EasyServ Maintenance Agreements.
Availability of the services varies by product.
Chapter 7. Solving Problems
381
Summary of Contents for PC Server 520
Page 1: ...PC Server 520 User s Handbook for PCI Micro Channel IBM...
Page 86: ...Installation Checklist 70 PC Server 520 User s Handbook for PCI Micro Channel...
Page 146: ...Using the Mini Configuration Program 130 PC Server 520 User s Handbook for PCI Micro Channel...
Page 190: ...Using the SCSISelect Utility Program 174 PC Server 520 User s Handbook for PCI Micro Channel...
Page 385: ...Installing Additional Test Programs 207 CMD 3 Chapter 7 Solving Problems 369...
Page 438: ...IBM Part Number 78H6336 Printed in U S A May 1996 78H6336...