Chapter 4. Continuous availability and manageability
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The data is formatted and prepared for transmission back to IBM to assist the service support
organization with preparing a service action plan for the service representative or for
additional analysis.
System dump handling
In some circumstances, an error might require a dump to be automatically or manually
created. In this event, it is offloaded to the HMC during reboot. Specific HMC information is
included as part of the information that can optionally be sent to IBM support for analysis. If
additional information relating to the dump is required, or if it beew the dump remotely, the
HMC dump record notifies the IBM support center regarding on which HMC the dump is
located.
4.3.6 Notifying the appropriate contacts
After a POWER6 processor-based system has detected, diagnosed, and reported an error to
an appropriate aggregation point, it then takes steps to notify you, and if necessary the IBM
Support Organization. Depending on the assessed severity of the error and support
agreement, this notification could range from a simple notification to having field service
personnel automatically dispatched to the client site with the correct replacement part.
Customer notify
When an event is important enough to report, but does not indicate the need for a repair
action or the need to call home to IBM service and support, it is classified as
customer notify.
Customers are notified because these events can be of interest to an administrator. The event
might be a symptom of an expected systemic change, such as a network reconfiguration or
failover testing of redundant power or cooling systems. Examples of these events include:
Network events such as the loss of contact over a LAN
Environmental events such as ambient temperature warnings
Events that need further examination by the client. These events, however, do not
necessarily require a part replacement or repair action
Customer notify events are serviceable events by definition because they indicate that
something has happened, which requires you to be aware in case you want to take further
action. These events can always be reported back to IBM at your discretion.
t location to the IBM service and support organization with error data, server status, or other
service related information.
Call home
invokes the service organization so that the
appropriate service action can begin, automatically opening a problem report and in some
cases also dispatching field support. This automated reporting provides faster and potentially
more accurate transmittal of error information. Although configuring call home is optional,
clients are strongly encouraged to configure this feature to obtain the full value of IBM service
enhancements.
Vital Product Data (VPD) and inventory management
POWER6 process-based systems store vital product data (VPD) internally, which keeps a
record of how much memory is installed, how many proare installed, manufacturing level of
the parts, and so on. These records provide valuable information that can be used by remote
support and service representatives, enabling them to provide assistance in keeping the
firmware and software on the server up to date.
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