Chapter 4. Continuous availability and manageability
165
Customized support
Using the IBM ID entered during activation, you may view system and support information
in the My Systems and Premium Search sections of the Electronic Services Web site.
The Electronic Services Web portal is a single Internet entry point that replaces the multiple
entry points traditionally used to access IBM Internet services and support. This Web portal
enables you to more easily gain access to IBM resources for assistance in resolving technical
problems.
The Service Agent provides the following additional services:
My Systems
Client and IBM employees authorized by the client can view hardware and software
information and error messages that are gathered by Service Agent on Electronic
Services.
Premium Search
A search service using information gathered by Service Agents (this is a paid service that
requires a special contract).
For more information about using the power of IBM Electronic Services, visit the following
Web site or contact an IBM Systems Services Representative.
https://www-304.ibm.com/jct03004c/support/electronic/portal
4.5.4 Manage serviceable events with the HMC
Service strategies become more complicated in a partitioned environment. The
Manage
Serviceable Events
task in the HMC can help streamline this process.
Each logical partition reports errors it detects, without determining whether other logical
partitions also detect and report the errors. For example, if one logical partition reports an
error for a shared resource, such as a managed system power supply, other active logical
partitions might report the same error.
By using the Manage Serviceable Events task in the HMC, you can:
Avoid long lists of repetitive
call home
information by recognizing that these are repeated
errors and consolidating them into one error.
Initiate service functions on systems and logical partitions including the exchanging of
parts, configuring connectivity, and managing dumps.
4.5.5 Hardware user interfaces
Two interfaces are discussed in this section. The ASMI and the graphics terminal.
Advanced System Management Interface (ASMI)
The ASMI interfaces to the service processor enables you to manage the operation of the
server, such as auto power restart. You can also view information about the server, such as
the error log and vital product data. Use the ASMI to change the service processor IP
addresses or to apply some security policies and avoid the access from undesired IP
addresses or range. Various repair procedures require connection to the ASMI.
If you are able to use the service processor’s default settings, accessing the ASMI is not
necessary.
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