Appendix A. Problem solving
Computer problems can be caused by hardware, software, or user error. You
might be able to use the information in this section to solve problems yourself,
or gather helpful information you can pass on to a service technician.
Common Problems
Review the following list for any problem descriptions that might fit your
situation.
v
You cannot find the selection you are looking for when you customize the
Rapid Access Buttons.
If you are customizing your Rapid Access Buttons and cannot find the
selection you want, such as your Internet browser or word processor, review
the list of options displayed on the customization screen.
Be sure to click
View all programs
in the Rapid Access Keyboard
Customization window. When you select this option, you see the list of all
folders and programs that are displayed when you click
Start --> Programs
.
You might have to open one or more folders to view a program.
If you still do not see a desired program, click
View all files
in the Rapid
Access Keyboard Customization window. When you select this option, a list
of all drives, folders, and files on your system is displayed.
v
The Standby Button does not work correctly.
Your computer must have Windows 98, Windows 2000 or Windows Me,
with hardware support for Advanced Power Management (APM) Level 1.1
or greater, for the Standby Button to work correctly.
If your computer shuts down when you press the Standby button, but does
not return to full power when you press the button a second time, or if
nothing happens when you press the button, your power-management
software might not support the Suspend option.
To find out if your computer supports the Suspend option, click
Start
to see
if the Suspend option is displayed. If a Suspend option is listed, try selecting
it. If the Suspend option works, your computer will go into a low-power
state. It will return to normal power when you press the Standby button
again or when you move the mouse.
If the Suspend option does not work when you select it from the Start menu,
then the Standby button will not work. If the Suspend option does not work,
you might need to modify your power-management settings.
To modify your power-management settings:
1.
Click
Start --> Settings --> Control Panel
.
2.
Double-click
Power
.
© Copyright IBM Corp. 2001
A-1
