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IBM RS/6000 44P Series 270, Service Manual

The IBM RS/6000 44P Series 270 is a powerful workstation designed for high-performance computing. Users can easily repair and maintain this device with the comprehensive service manual available for free download on 88.208.23.73:8080, providing detailed instructions and troubleshooting advice.

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Using the Service Processor and Electronic Service Agent Features

The service processor and Electronic Service Agent features protect users against
unnecessary system downtime by advising support personnel (both internal and
external) of any unexpected changes in the system environment. In combination, the
two features provide a flexible solution to automated system maintenance.

Service Processor

The service processor runs on its own power boundary and continually monitors
hardware attributes, the AIX operating system, and the environmental conditions within
the system. Any system failure which prevents the system from returning to an
operational state (a fully functional AIX operating system) is reported by the service
processor. The service processor is controlled by firmware and does not require the AIX
operating system to be operational to perform its tasks. If any system failures are
detected, the service processor has the ability to take predetermined corrective actions.
The methods of corrective actions are as follows:

v

Surveillance

v

Call home

v

AIX operating system monitoring

Surveillance is a function in which the service processor monitors the system through

heartbeat

communication with the system firmware. The heartbeat is a periodic signal

that the firmware can monitor. During system startup, the firmware surveillance monitor
is automatically enabled to check for heartbeats from the firmware. If a heartbeat is not
detected within a default period, the service processor cycles the system power and
attempts to restart until the system either restarts successfully, or a predetermined retry
threshold is reached. In the event the service processor is unsuccessful in bringing the
system online (or in the event that the user asked to be alerted to any service
processor-assisted restarts), the system can call home to report the error.

The call home function can be initialized to call either a service center telephone
number, a customer administration center, or a digital pager telephone number. The
service processor can be configured to stop at the first successful call to any of the
numbers listed, or can be configured to call every number provided. If connected to the
service center, the service processor transmits the relevant system information (the
system’s serial number and model type) and service request number (SRN). If
connected to a digital pager service, the service processor inputs a customer voice
telephone number defined by the customer. An established sequence of digits or the
telephone number to a phone near the failed system could be used to signal a system
administrator to a potential system failure.

During normal operations, the service processor can also be configured to monitor the
AIX operating system. If AIX does not respond to the service processor heartbeat, the
service processor assumes the operating system is hung. The service processor can
automatically initiate a restart and, if enabled, initiate the call home function to alert the
appropriate people to the system hang. Enabling operating system surveillance also
enables AIX detect any service processor failures and report those failures to the
Electronic Service Agent application.

24

Service Guide

Summary of Contents for RS/6000 44P Series 270

Page 1: ...RS 6000 44P Series Model 270 Service Guide SA38 0572 02 ...

Page 2: ...n removed address comments to Information Development Department H6DS 905 6C006 11501 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any information that you supply may be used without incurring any obligation to you International Business Machines Corporation 2000 2001 All rights reserved Note to U S Government User...

Page 3: ...Panel 8 System Cables 9 Location Codes 9 Physical Location Codes 9 Location Code Format 9 AIX Location Codes 10 AIX and Physical Location Code Reference Table 13 Specifications 17 Dimensions 17 Weight 18 Operating Environment Class B 18 Power Source Loading 18 Power Requirements 18 Power Factor 18 Operating Voltage 18 Heat Output Maximum 18 Acoustics 18 Power Cables 19 Service Inspection Guide 20 ...

Page 4: ...2 40 Step 1240 3 41 Step 1240 4 41 Step 1240 5 41 Step 1240 6 42 Step 1240 7 42 Step 1240 8 43 Step 1240 9 43 Step 1240 10 44 Step 1240 11 44 MAP 1520 Power 45 Step 1520 1 46 Step 1520 2 46 Step 1520 3 46 Step 1520 4 47 Step 1520 5 47 Step 1520 6 47 Step 1520 7 48 Step 1520 8 49 MAP 1540 Minimum Configuration 50 Purpose of this MAP 51 Step 1540 1 51 Step 1540 2 52 Step 1540 3 53 Step 1540 4 54 Ste...

Page 5: ...FRU Reference Table 143 Typical Boot Sequence 144 Chapter 6 Loading the System Diagnostics 147 Performing Slow Boot 147 Standalone Diagnostics 147 Online Diagnostics 147 Default Boot List and Service Mode Boot List 148 Chapter 7 Using the Service Processor 149 Service Processor Menus 151 Service Processor Menu Inactivity 151 Accessing Service Processor Menus Locally 151 Accessing Service Processor...

Page 6: ... Gard 178 Service Processor System Monitoring Surveillance 179 System Firmware Surveillance 179 Operating System Surveillance 179 Call Out 180 Console Mirroring 181 System Configuration for Console Mirroring 181 Service Processor Firmware Updates 181 Service Processor Error Log 182 System POST Errors 182 Service Processor Operational Phases 183 Pre Standby Phase 183 Standby Phase 183 Bring Up Phas...

Page 7: ... Removal of Processor and Memory Card Cover 231 Replacement of Processor and Memory Card Cover 231 Memory Cards 232 Removal of Memory Cards 232 Replacement of Memory Cards 233 Memory Modules 236 Removal of Memory Modules 236 Replacement of Memory Modules 238 Processor Card 239 Removal of Processor Card 239 Replacement of Processor Card 240 Adapters 242 Removal of Adapters 242 Replacement of Adapte...

Page 8: ...a Drives 268 Chapter 10 Parts Information 271 Keyboards and Mouse 276 Keyboards and Mouse Black 278 Power Cables 280 Appendix A Environmental Notices 283 Product Recycling and Disposal 283 Environmental Design 283 Unit Emissions 283 Appendix B Notices 285 Appendix C Firmware Updates 287 Checking the Current Firmware Levels 287 Updating System Firmware 287 Appendix D Service Processor Setup and Tes...

Page 9: ...s 296 Ring Detection 297 Terminal Emulators 297 Recovery Procedures 297 Transfer of a Modem Session 297 Recovery Strategy 298 Prevention Strategy 299 Modem Configuration Samples 300 Appendix F Interpreting Firmware Error Codes 315 Index 321 Contents ix ...

Page 10: ...x Service Guide ...

Page 11: ...he following pages v xii v 45 v 45 v 223 v 257 A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor personal injury Caution notices appear on the following pages v xii v xiii v 45 v 223 v 248 v 268 Note For a translation of these notices see the System Unit Safety Information manual order number SA23 2652 xi ...

Page 12: ...nected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with different electrical potentials During an electrical storm do not connect cables for display stations printers telephones or station protectors for communications lines D05 CAUTI...

Page 13: ...perate the drive while it is disassembled Do not attempt to open the covers of the drive as it is not serviceable and is to be replaced as a unit Class 1 laser products are not considered to be hazardous The optical drive contains internally a Class 3B gallium arsenide laser that is nominally 30 milliwatts at 830 nanometers The design incorporates a combination of enclosures electronics and redund...

Page 14: ...xiv Service Guide ...

Page 15: ...ages or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish procedures to ensure that there is independent data verification before relying on such data in sensitive or critical operations Users should periodically check the IBM support websites for updated info...

Page 16: ...xvi Service Guide ...

Page 17: ...cs Related Publications The following publications provide additional information about your system unit v The System Unit Safety Information Guide order number SA23 2652 contains translations of safety information used throughout this book v The 44P Series Model 270 User s Guide order number SA38 0573 02 contains information on how to use the system use diagnostics use service aids and verify sys...

Page 18: ...al Business Machines Corporation in the United States other countries or both v AIX v IBM v e logo v PowerPC v PowerPC Reference Platform v pSeries v RS 6000 Other company product and service names may be trademarks or service marks of others xviii Service Guide ...

Page 19: ... chapter provides an overview of the system including system unit locations location codes and environmental specifications System Unit Locations Front View with Media Door Removed Operator Panel CD ROM Drive Diskette Drive Disk Drives 1 ...

Page 20: ...Rear View 1 2 3 4 5 6 7 8 9 11 12 13 14 15 16 10 17 18 19 2 Service Guide ...

Page 21: ...net Connector 7 Tablet Connector 8 Keyboard Connector 9 Mouse Connector 10 Audio Line Out 11 Audio Line In 12 RJ45 Ethernet Connector 13 Parallel Connector 14 External SCSI Connector 15 PCI Slot 5 32 bit 16 PCI Slot 4 32 bit 17 PCI Slot 3 32 bit 18 PCI Slot 2 64 bit 19 PCI Slot 1 64 bit Chapter 1 Reference Information 3 ...

Page 22: ...I O Board Component Locations J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J27 J21 J28 J16 J17 J18 J19 J20 J23 J24 J25 J26 4 Service Guide ...

Page 23: ...OM audio connector J11 Battery Socket J12 J13 J14 32 bit PCI connectors J15 Service processor external connector J16 Power connector J17 Diskette drive connector J18 Tablet connector J19 Power connector J20 AUI Ethernet connector J21 CEC fan connector J23 Serial port connectors J24 Keyboard Mouse connector J25 RJ45 Ethernet connector J26 Audio in out J27 Parallel port connector J28 External SCSI c...

Page 24: ...D1 Diskette drive Non SCSI 4 Bay D4 Disk drive SCSI ID 9 5 Bay D5 Disk drive SCSI ID 8 Note The SCSI bus IDs listed are the recommended values The SCSI IDs shown for media devices indicate how the devics are set when shipped from the factory Field installations might not comply with these recommendations 1 2 3 4 5 6 Service Guide ...

Page 25: ... supply connector J8 Processor card connector 2 Memory Card Locations Note Memory modules must be installed in pairs and in the correct slot configuration Slots J1 and J2 J3 and J4 J5 and J6 and so on J1 J2 J3 J5 J6 J7 J8 Slot J1 Slot J3 Slot J4 Slot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 Chapter 1 Reference Information 7 ...

Page 26: ...Operator Panel 1 Power On Switch 2 Reset Switch 3 Power On LED 4 Disk Drive Activity LED 5 Display 6 Headset Receptacle 7 Microphone Receptacle 1 2 3 4 5 6 7 8 Service Guide ...

Page 27: ...fic locations within the physical structure of the platform Location Code Format The location code is an alphanumeric string of variable length consisting of a series of location identifiers separated by a dash slash or a pound sign character The series is hierarchical that is each location identifier in the string is a physical or logical child of the one preceding it I O Board I O Board Power Su...

Page 28: ...board The location code P2 Z1 indicates an integrated SCSI controller which drives connector Z1 while location codes of P2 Z1 point to the actual SCSI bus and devices v The pound sign separator character indicates a cable connection between a connector and parent The following are examples v P1 C1 identifies processor card C1 plugged into planar P1 v P1 M1 identifies memory card M1 plugged into pl...

Page 29: ...nt bus s ibm aix location open firmware property The possible values for CD depend on the adapter card v For pluggable PCI adapters cards CD is the device s devfunc number PCI device number times 8 plus the function number The C and D are characters in the range of 0 9 and A F hex numbers Location codes therefore uniquely identify multiple adapters on individual PCI cards v For pluggable ISA adapt...

Page 30: ...255 are valid A bus location code that is also generated as 00 XXXXXXXX where XXXXXXXX is equivalent to the node s unit address Examples of physical location codes displayed by AIX are as follows v First processor card plugged into planar 1 P1 C1 v Second memory card in planar P1 P1 M2 v Memory DIMM 12 on second memory card plugged into planar P1 P1 M2 12 Examples of AIX location codes displayed a...

Page 31: ...ation Codes Physical Location Codes Serial Mouse 01 S1 01 S2 Keyboard Parallel 01 K1 01 01 K1 00 10 88 01 R1 P2 S1 P2 S2 P2 K1 P2 Q1 P2 E1 P2 E1 P2 R1 P2 Z2 10 78 to 10 7F or 1F XX 10 70 to 10 77 or 1E XX 10 68 to 10 6F or 1D XX 20 60 to 20 67 or 2C XX 20 58 to 20 5F or 2B XX PCI 32 Bit PCI 32 Bit PCI 32 Bit PCI 64 Bit PCI 64 Bit Tablet 01 Q1 00 P2 I5 P2 I4 P2 I3 P2 I2 P2 I1 P2 O1 P2 F1 RJ45 Ether...

Page 32: ...1 P1 M1 P1 M2 Diskette Drive Processor Card primary Processor Card Physical Location Codes AIX Location Codes P2 L1 Memory Card Memory Card Operator Panel 10 60 Internal SCSI P2 F2 I O Fan 01 D1 P1 C2 14 Service Guide ...

Page 33: ...mory card connector J2 Memory card 2 modules 1 thru 16 00 00 P1 M2 1 through P1 M2 16 Memory card sockets J1 J2 J3 J4 J5 J6 J7 J8 J9 J10 J11 J12 J13 J14 J15 J16 Extents 8L 8H 10L 10H 12L 12H 14L 14H 9L 9H 11L 11H 13L 13H 15L 5H I O board 00 00 P2 Integrated Devices Diskette Drive 01 D1 00 00 P2 D1 I O board Connector J13 Base Address 0x0310 Keyboard 01 K1 00 00 P2 K1 I O board connector J24 Base A...

Page 34: ... in PCI Slot 2P 20 60 to 20 67 or 2C xx P2 I2 I O board connector J8 Host Bridge ID01 Device 02 Card in PCI Slot 3P 10 68 to 10 6F or 1D xx P2 I3 I O board connector J14 Host Bridge ID00 Device 03 Card in PCI Slot 4P 10 70 to 10 77 or 1E xx P2 I4 I O board connector J13 Host Bridge ID00 Device 04 Card in PCI Slot 5P 10 78 to 10 7F or 1F xx P2 I5 I O board connector J12 Host Bridge ID00 Device 05 S...

Page 35: ...rated device in this case the empty slot A PCI device plugged into the slot uses the P1 Ix notation where the identifies a plugged device 2 The SCSI bus IDs are the recommended values The SCSI IDs shown for media devices indicate how the devices are set when they are shipped from the factory Field installations may not comply with these recommendations Specifications The mechanical packaging cooli...

Page 36: ...feet Power Source Loading v Typical EMC Configuration 0 3 kVA v Maximum 0 5 kVA Power Requirements v Typical 275 watts v Maximum 640 watts Power Factor 0 89 0 98 Operating Voltage v 100 to 127V ac 50 to 60 Hz v 200 to 240V ac 50 to 60 Hz Heat Output Maximum v Typical 400 Btu hr v Maximum 794 Btu hr Acoustics v 6 0 Bels operating v 5 5 Bels idle 18 Service Guide ...

Page 37: ...use a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V v Appliance couplers complying with International Electrotechnical Commission IEC Standard 320 Sheet C13 Power cables used in other countries consist of the following v Electrical cables Type HD21 v Attac...

Page 38: ...he system unit from side to side to determine if it is steady 4 Set the power switch of the system unit to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazards such as broken wires sharp edges or broken insulation 7 Check the internal cables for damage 8 Check for dirt water and any other contamination within the system unit 9 Check the v...

Page 39: ...hed devices as appropriate Maintenance Analysis Procedures MAPs Maintenance analysis procedures MAPs guide the trained service person through the system These MAPs are the entry point for all isolation and error recovery procedures The MAPs are consistent with existing procedures and methods The system uses a set of integrated procedures mentioned earlier to which the MAPS are the primary entry po...

Page 40: ...es that can appear on the operator panel or in error logs are as follows Checkpoints Checkpoints display in the operator panel from the time ac power is connected to the system until the AIX login prompt is displayed after a successful operating system boot These checkpoints have the following forms E000 E075 These checkpoints display from the time ac power is connected to the system until the OK ...

Page 41: ...name is included The respective AIX and physical location codes are listed for each occurrence as required For a list of location codes see AIX and Physical Location Code Reference Table on page 13 To look up part numbers and view component diagrams see Chapter 10 Parts Information on page 271 The beginning of the chapter provides a parts index with the predominant field replaceable units FRUs lis...

Page 42: ...he system power and attempts to restart until the system either restarts successfully or a predetermined retry threshold is reached In the event the service processor is unsuccessful in bringing the system online or in the event that the user asked to be alerted to any service processor assisted restarts the system can call home to report the error The call home function can be initialized to call...

Page 43: ... problem reporting server A single system accessible over the user network can be used as the central server for all the other systems on the local area network LAN that are running the Electronic Service Agent application If the Electronic Service Agent application on a remote client decides a service request needs to be placed the client forwards the information to the Electronic Service Agent s...

Page 44: ...26 Service Guide ...

Page 45: ...indicate that the operator panel control assembly should be replaced swap the VPD module from the old operator panel to the new one If the existing VPD module must be replaced call technical support for recovery instructions If recovery is not possible notify the system owner that new keys for licensed programs may be required 4 If a network adapter or the I O board is replaced the network adminis...

Page 46: ...hapter 9 Removal and Replacement Procedures on page 223 2 Go to MAP 410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems You need to verify that a part exchange or corrective action corrected the problem Go to MAP 410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems You need to verify correct syst...

Page 47: ...cs Information for Multiple Bus Systems Note If the operator panel displays two sets of numbers use the bottom set of numbers as the error code System Stops With A 3 Digit Number Displayed The system stops and a 3 digit number displayed in the operator panel display or on the console Record SRN 101 xxx where xxx is three digit number displayed in the operator panel then go to the Fast Path MAP in ...

Page 48: ...do not come on or stay on Go to MAP 1520 Power on page 45 The power LEDs on the operator panel and the power supply come on and stay on but the system does not power on Go to MAP 1520 Power on page 45 The cooling fan s do not come on or come on but do not stay on Go to MAP 1520 Power on page 45 Flashing 888 in Operator Panel Display 888 is displayed in the operator panel Go to the Fast Path MAP in...

Page 49: ...espond to the password being entered or the system login prompt is displayed when booting in service mode Verify that the password is being entered from the ASCII terminal or keyboard defined as the system console If so then the keyboard or its controller may be faulty v If entering the password from the keyboard which is attached to the system replace the keyboard If replacing the keyboard does n...

Page 50: ...or boot sequence selection menu shows more SCSI devices attached to a controller adapter than are actually attached A device may be set to use the same SCSI bus ID as the control adapter Note the ID being used by the controller adapter this can be checked and or changed via an SMS utility and verify that no device attached to the controller is set to use that ID If settings do not appear to be in ...

Page 51: ... removable media devices try the media first 3 Go to MAP 1540 Minimum Configuration on page 50 You have a problem that does not prevent the system from booting Go to the Fast Path MAP in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems You have an SRN Go to the Fast Path MAP in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems You susp...

Page 52: ...the end of your service action In case the service processor settings were not saved by the user if you disable them make notes of their current settings so that you can restore them before you leave In addition to the parameters in the table below you might want to disconnect the modem to prevent incoming signals that could cause the system to power on Following are the service processor settings...

Page 53: ...data is corrupted Run the recovery procedure for the flash EPROM See Firmware Recovery on page 207 The system stops with a prompt to enter a password Enter the password You are not allowed to continue until a valid password has been entered When you have entered a valid password go to the beginning of this table and wait for one of the other conditions to occur The diagnostic operating instruction...

Page 54: ...ice Processor Checkpoints on page 71 If it is in the range E1xx EFFF then go to Firmware Checkpoints on page 75 For all other numbers record SRN 101 xxx where xxx is the last three digits of the four digit number displayed in the operator panel then go to the Fast Path MAP in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems Note If the operator panel displays two se...

Page 55: ... error code M0KBD001 then go to Step 1020 3 on page 38 Type 102 keyboard World Trade W T Identify by the size of the Enter key The Enter key extends into two horizontal rows Record error code M0KBD002 then go to Step 1020 3 on page 38 Type 106 keyboard Identify by the Japanese characters Record error code M0KBD003 then go to Step 1020 3 on page 38 ASCII terminal keyboard Go to the documentation fo...

Page 56: ...stics Information for Multiple Bus Systems 2 Perform the action listed Step 1020 4 1 Turn off then turn on the system unit 2 When the keyboard indicator appears press the F1 key on a directly attached keyboard or the 1 key on an ASCII terminal 3 When the System Management Services appear check the error log for any errors v Display error log under utilities v If an error is logged check the time s...

Page 57: ...ies You might want to disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them before you leave Following are the settings Surveillance From the Service Processor Setup Menu go to the OS Surveillance Setup Menu and disable surveillance Unattended Start Mode From the Service Processor System Power Control M...

Page 58: ... be populated before another slot pair Step 1240 1 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 Remove and reinstall any installed memory card s 4 Turn on the power Does the system stop with a memory checkpoint displayed on the operator panel NO Reseating the memory card has corrected the problem Go to Map 0410 Repair Checkout in the RS 6000 and Eserv...

Page 59: ...rom slot J3 in its original location 4 Turn on the power Does the system stop with a memory checkpoint displayed on the operator panel NO Go to Step 1240 5 YES Tag the memory module in slot J3 suspect bad and go to Step 1240 7 on page 42 Step 1240 5 1 Turn off the power 2 Install the memory card that was removed from slot J2 in its original location 3 Turn on the power Does the system stop with a ...

Page 60: ...ve been exchanged go to MAP 1540 Minimum Configuration on page 50 Step 1240 7 1 Turn off the power 2 Remove all installed memory modules from the memory card that you tagged as suspect bad Record the positions of the memory modules as they are removed so that when you are instructed to reinstall them they can be installed in their original positions 3 Install one pair of memory modules 4 Turn on t...

Page 61: ... Go to Map 0410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems YES Go to Step 1240 9 Step 1240 9 The failure may be caused by the last pair of memory modules installed or the memory card To isolate the failing FRU do the following 1 Turn off the power 2 Exchange the last memory module pair installed 3 Turn on the power Does the system stop with ...

Page 62: ...1240 11 One or both of the memory modules that you exchanged in the previous step may be defective To isolate the failing memory module do the following 1 Turn off the power 2 Reinstall one of the memory modules you exchanged in the previous step 3 Turn on the power Does the system stop with a memory checkpoint displayed on the operator panel NO Repeat this step with the second memory module you e...

Page 63: ...rounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing sy...

Page 64: ...000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems Step 1520 3 1 Unplug the power cord from the system unit 2 If you have not already done so remove the covers as described in Covers on page 226 3 Press and hold the power on switch on the operator panel for a few seconds to discharge the power supply 4 Unplug the power connectors P1 P2 P3 P4 P5 and P6 from the power supply 5 ...

Page 65: ...n switch on the operator panel to turn on the power Does the power LED on the operator panel come on and stay on NO Reinstall the original operator panel electronics assembly Go to Step 1520 6 YES Go to MAP 410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems Step 1520 6 1 Unplug the power cord from the system unit 2 Record the location of all the...

Page 66: ...er cord into the system unit 4 Press the power on switch on the operator panel to turn on the power Does the power LED on the operator panel come on and stay on NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom ...

Page 67: ...cord from the system unit 3 Install or connect one of the parts in the list 4 Plug the power cord into the system unit 5 Press the start stop switch on the operator panel to turn on the power Does the power LED on the operator panel come on and stay on NO Replace the last part you installed Repeat these steps until all the parts have been installed or connected If the symptom did not change and al...

Page 68: ...ng see Service Processor System Information Menu 6 The service processor might have been set by the user to monitor server operations and to attempt recoveries You might want to disable these actions while you diagnose and service the system If you disable them make notes of their current settings so that you can restore them before you leave The following are the settings Surveillance From the Se...

Page 69: ...ic CD ROM into the CD ROM drive Note If you cannot insert the diagnostic CD ROM go to Step 1540 2 on page 52 2 Ensure that the diagnostics and the operating system are shut down 3 Turn off the power 4 Turn on the power 5 When the keyboard indicator is displayed the word keyboard on an ASCII terminal or the keyboard icon on a graphical display press the F5 key on the directly attached keyboard or t...

Page 70: ...dules except for one pair from the first memory card Note Memory modules must be reinstalled in pairs and in the correct slots For example install the first pair in slots J1 and J2 9 Remove the second memory card from slot J2 if present 10 Disconnect the SCSI cable from the SCSI connector J7 on the I O board 11 Disconnect the signal and power connectors from the disk drive cage backplane 12 Remove...

Page 71: ...erator panel display 3 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed ch...

Page 72: ...nce If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540 1 on page 51 and follow the instructions for the new symptom YES Go to Step 1540 5 Step 1540 5 No failure was detected with this configuration 1 Turn off the power and remove the power cable 2 Install a pair of memory modules 3 Plug in the power cable and wait for OK on the operat...

Page 73: ...d remove the power cable 2 Reinstall one of the memory modules you installed in the previous step 3 Plug in the power cable and wait for OK on the operator panel display 4 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Replace the memory module If you have not tested both memory modules repeat this step with the second memory module y...

Page 74: ... displayed on the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service support for assistance If the symptom has changed check for loose cards cables and obvious problems If you do not find a problem return to Step 1540 1 on page 51 in t...

Page 75: ...es 6 Enter the appropriate password if you are prompted to do so Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 Go to the problem determination procedures test procedures for the device attached to the S1 serial port or the display attached to the graphics adapter and test that device ...

Page 76: ...efine the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 CD ROM drive 3 I O board see note 4 on page 27 4 Processor card 5 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the ...

Page 77: ...fine the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Last SCSI device connected CD ROM drive tape drive and so on 3 I O board see note 4 on page 27 4 Processor card 5 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been excha...

Page 78: ...e appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Disk drive cage backplane Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not chang...

Page 79: ...riate password if you are prompted to do so Is the Please define the System Console screen displayed NO In the following order exchange the FRUs that have not been exchanged 1 Last disk drive installed 2 Disk drive cage backplane Repeat this step until the defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all the FRUs have been exchanged call service...

Page 80: ...propriate password if you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been exchanged 1 Diskette drive 2 Diskette drive cable 3 I O board see note 4 on page 27 4 Power supply Repeat this step until the defective FRU is identified or all the FRUs have been...

Page 81: ...nter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO The last device or cable that you attached is defective To test each FRU exchange the FRUs in the following order 1 Device and cable last one attached 2 I O board see note 4 on page 27 If the symptom did not change and all the FRUs have been exchanged call service support for assi...

Page 82: ... If the Console Selection screen is displayed choose the system console 6 After the keyboard indicator appears press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO Go to Step 1540 17 on page 65 YES Repeat this step until all of th...

Page 83: ...peat this step until the defective device or cable is identified or all the devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is defective To test each FRU exchange the FRUs in the following order 1 Adapter last one installed 2 I O board see note 4 on page 27 3 Power supply If the symptom did not change and a...

Page 84: ...ays press Enter 7 Select All Resources if you were sent here from Step 1540 22 on page 67 select the adapter device you loaded from the supplemental media Did you get an SRN NO Go to Step 1540 20 on page 67 YES Go to Step 1540 19 Step 1540 19 Look at the FRU part numbers associated with the SRN Have you exchanged all the FRUs that correspond to the failing function codes NO Exchange the FRU with t...

Page 85: ...iple Bus Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1540 22 1 Select Task Selection 2 Select Process Supplemental Media and follow the onscreen instructions to process the media 3 Supplemental media must be loaded and processed one at a time Did the system return to the TASKS SELECTION SCREEN after the supplemental media was ...

Page 86: ...ckout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems Step 1540 24 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 If you have not already done so configure the service processor with the instructions from Note 6 in MAP 1540 Minimum Configuration on page 50 and then return here and continue 4 Exit service processor men...

Page 87: ...n exchanged go to Step 1540 2 on page 52 Step 1540 26 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn off the power and remove the power cable from the power outlet 2 Install a FRU adapter and connect any cables and devices that were attached to it 3 Plug in the power cable and wait for OK on the operator panel display ...

Page 88: ...x10 displayed on the operator panel NO The last device or cable that you disconnected is defective Exchange the defective device or cable Go to MAP 410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems YES Repeat this step until the defective device or cable is identified or all the devices and cables have been disconnected If all the devices and c...

Page 89: ...P 1540 Minimum Configuration on page 50 for any of the following conditions v A four digit code in the range of E001 through EFFF displays on the operator panel but is not listed in the checkpoint table v A four digit code displays in the checkpoint table but does not contain a repair action or FRU listing v All of the FRUs listed in the repair action have been replaced and the problem has not bee...

Page 90: ... to build I2C resources 1 Replace processor card 2 Replace I O board See notes on page 93 E031 Finished building resources 1 Replace processor card 2 Replace I O board See notes on page 93 E032 JTAG self test Replace I O board See notes on page 93 E040 Starting serial port tests Replace I O board See notes on page 93 E042 Configuring serial port 1 Replace I O board See notes on page 93 E043 Config...

Page 91: ...configuration from the service processor menus 2 Check the cabling between the modem and the system 3 Replace modem 4 Replace I O board See notes on page 93 E075 Entering service processor menus 1 Verify that the cabling connecting the terminal to the system serial port is correct 2 Cycle ac power to the system 3 Clear NVRAM then recycle ac power to the system 4 Verify that the terminal being used...

Page 92: ... completed system reboot in progress 1 Cycle ac power and attempt a reboot 2 Retry a service processor emergency flash update if possible as documented in checkpoint code E080 3 Replace I O board See notes on page 93 E0A0 Beginning bring up phase 1 Replace processor card s 2 Replace I O board See notes on page 93 E0B0 Starting processor BIST 1 Consult the service processor error logs for potential...

Page 93: ...ting system fault indications OK Service processor ready waiting for power on None Normal operation STBY Service processor ready System was shutdown by the operating system and is still powered on 1 If this problem persists go to MAP 1540 Minimum Configuration on page 50 2 This condition can be requested by a privileged system user with no faults See service processor error log for possible operat...

Page 94: ... Go to MAP 1540 Minimum Configuration on page 50 E10C Jump to CRC verification code in RAM Go to MAP 1540 Minimum Configuration on page 50 E10D Compute composite image CRC Go to MAP 1540 Minimum Configuration on page 50 E10E Jump back to ROM Go to MAP 1540 Minimum Configuration on page 50 E10F Transfer control to open firmware Go to MAP 1540 Minimum Configuration on page 50 E110 Turn off cache Che...

Page 95: ...itialize I O and early memory block Go to MAP 1540 Minimum Configuration on page 50 E121 Initialize service processor Go to MAP 1540 Minimum Configuration on page 50 E122 No memory detected system lockup Note Disk drive light is on continuously Go to MAP 1240 Memory Problem Resolution on page 39 E123 No memory module found in socket Go to MAP 1540 Minimum Configuration on page 50 E124 Disable defe...

Page 96: ...um Configuration on page 50 E135 Create memory module node Go to MAP 1540 Minimum Configuration on page 50 E136 Test memory Go to MAP 1540 Minimum Configuration on page 50 E137 Create openprom node Go to MAP 1540 Minimum Configuration on page 50 E138 Create options node Go to MAP 1540 Minimum Configuration on page 50 E139 Create aliases node and system aliases Go to MAP 1540 Minimum Configuration ...

Page 97: ...iguration on page 50 E15B Transferring control to operating system service mode boot See Boot Problems Concerns on page 90 E15C Probe primary 64 bit PCI bus Go to MAP 1540 Minimum Configuration on page 50 E15D Create host PCI controller node Go to MAP 1540 Minimum Configuration on page 50 E15E Create MPIC node Go to MAP 1540 Minimum Configuration on page 50 E15F Adapter VPD probe Go to MAP 1540 Mi...

Page 98: ...or this client E177 Transfer failure due to TFTP error condition Refer to Boot Problems Concerns on page 90 for general considerations 1 Turn off then on and retry the boot operation 2 Verify the network connection network could be down 3 Have network administrator verify the server configuration for this client E178 Create PCI token ring node Go to MAP 1540 Minimum Configuration on page 50 E17B P...

Page 99: ...1B1 Create serial node Go to MAP 1540 Minimum Configuration on page 50 E1B2 Create audio node 1 I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E1B3 Create 8042 node 1 I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E1B6 Probe for ISA keyboard 1 I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E1BA Enabl...

Page 100: ...e 50 E1C6 Create DMA node 1 I O board See notes on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E1D0 Create PCI SCSI node Go to MAP 1540 Minimum Configuration on page 50 E1D3 Create SCSI block device node SD Go to MAP 1540 Minimum Configuration on page 50 E1D4 Create SCSI byte device node ST Go to MAP 1540 Minimum Configuration on page 50 E1DB Create floppy controller FDC node 1 I O b...

Page 101: ... determination procedures for the terminal Replace the I O board if these procedures do not reveal a problem Note Terminal settings should be set to v 9600 Baud v No Parity v 8 Data bits v 1 Stop bit E1DD Early processor exception 1 I O board See notes on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E1DE Alternating pattern of E1DE and E1AD is used to indicate a default catch conditio...

Page 102: ...ze primary diskette drive polled mode Go to MAP 1540 Minimum Configuration on page 50 E1E9 ELF boot image initialization Go to MAP 1540 Minimum Configuration on page 50 E1EA Firmware flash corrupted load from diskette 1 Ensure that the diskette installed contains recovery image appropriate for this system unit The System Management Services recovery procedure for the flash EEPROM should be execute...

Page 103: ...P 1540 Minimum Configuration on page 50 E1EE Jump to composite image Go to MAP 1540 Minimum Configuration on page 50 E1EF Erase flash Go to MAP 1540 Minimum Configuration on page 50 E1F0 Start O B E Go to MAP 1540 Minimum Configuration on page 50 E1F1 Begin self test sequence on boot device s Go to MAP 1540 Minimum Configuration on page 50 E1F2 Power on password prompt Prompt should be visible on ...

Page 104: ... another Exxx code where Exxx is the point at which the error occurred If the Exxx is not listed in this table go to MAP 1540 Minimum Configuration on page 50 E201 Setup PHB BARC addresses 1 Replace the I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E202 Initialize PHB registers and PHB s PCI configuration registers 1 Replace the I O board See note on page 93 2 Go ...

Page 105: ...ace the system board 2 If the problem persists go to MAP 1540 Minimum Configuration on page 50 E20C Testing L2 cache 1 Replace the processor card 2 Go to MAP 1540 Minimum Configuration on page 50 E210 Processors L1 data cache array test fails System hangs 1 Replace I O board 2 Go to MAP 1540 Minimum Configuration on page 50 E211 IPL ROS CRC checking 1 Replace the I O board See note on page 93 2 Go...

Page 106: ...E243 Setup Grackle configuration registers 1 Replace I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E244 Enable system speaker and send a beep 1 Replace I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on page 50 E246 System firmware corrupted take recovery path 1 Replace I O board See note on page 93 2 Go to MAP 1540 Minimum Configuration on pa...

Page 107: ...o MAP 1540 Minimum Configuration on page 50 E441 Generate options node NVRAM configuration variable properties 1 Verify that the system and service processor firmware levels are at the current release levels update as necessary 2 Replace the I O board See note on page 93 3 Go to MAP 1540 Minimum Configuration on page 50 E442 Validate NVRAM partitions 1 Verify that the system and service processor ...

Page 108: ...F SSA PCI adapter open firmware about to exit with stack corruption 1 Replace the adapter 2 Go to MAP 1540 Minimum Configuration on page 50 Boot Problems Concerns Depending on the boot device a checkpoint may be displayed on the operator panel for an extended period of time while the boot image is retrieved from the device This is particularly true for tape and network boot attempts If booting fro...

Page 109: ...stics against the system particularly against the intended boot device 1 From the Task Selection Menu select Display Configuration and Resource List If the intended boot device is not listed go to MAP 0290 Missing Resource Problem Resolution in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems 2 If an SRN not an 8 digit error code is reported go to the RS 6000 and Es...

Page 110: ...ice that caused the problem The system board can also cause the device or adapter to fail Go to MAP 410 Repair Checkout in the RS 6000 and Eserver pSeries Diagnostics Information for Multiple Bus Systems Step 5 The CD ROM drive SCSI cable SCSI adapter graphics adapter or the system board is most likely defective A SCSI terminal attached to the serial port also can be used to determine if the graph...

Page 111: ...ic testing A slow mode boot may yield a new 8 character error code on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis General Considerations If the codes in the following tables indicate a device that is present more than once in the system unit a location code is needed to specify which de...

Page 112: ...ge 75 20A80003 Cannot get server hardware address Go to table using code E174 Firmware Checkpoints on page 75 20A80004 Bootp failed 1 Refer to Boot Problems Concerns on page 90 for general considerations 2 Turn off then on and retry the boot operation 3 Verify boot list by using the firmware SMS multiboot menus 4 Verify the network connection network could be down 5 Have network administrator veri...

Page 113: ...I O board See note on page 93 20E00005 EEPROM locked 1 Turn off turn on system unit 2 Replace I O board See note on page 93 20E00008 CMOS reinitialized due to corruption 1 Replace battery restore NVRAM data passwords startup data 2 Replace I O board See note on page 93 20E00009 Invalid password entered system locked The password has been entered incorrectly 3 times Turn off then turn on the system...

Page 114: ...eplace I O board See note on page 93 20EE0008 No configurable adapters found in the system This warning occurs when the selected SMS function cannot locate any devices adapters supported by the function If a supported device is installed 1 Replace the device or adapter 2 Replace I O board See note on page 93 20EE0009 Unable to communicate with the service processor 1 Replace I O board See note on ...

Page 115: ...or the exact syntax and usage of the bootlist command To boot the operating system so that the above mentioned values can be reconstructed power down the system and power it back up again This should cause the system to look for the operating system in the devices contained in the custom boot list or in the default boot list depending on the condition of the system If this is not successful use th...

Page 116: ...y failed hardware error Refer to the notes in error code 21A00xxx 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21A00002 Test unit ready failed sense data available Refer to the notes in error code 21A00xxx 1 Replace the media removable media devices 2 Replace the SCSI device 21A00003 Send diagnostic failed 1 Refer to the notes in error code 21A00xxx 2 Replace th...

Page 117: ...place I O board See note on page 93 25010002 Diskette in drive does not contain an IMG file Insert diskette with firmware update file 25010003 Cannot open OPENPROM package Replace I O board See note on page 93 25010004 Cannot find OPENPROM node Replace I O board See note on page 93 25010006 System id does not match image system id Make sure correct firmware update diskette is being used with this ...

Page 118: ...d and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization for example boot device list information has been lost the system may need to be reconfigured 2 If the error is persistent replace the battery 3 If the error is persistent after battery replacement or the error code is 25A80000 replace the I O board See note on page 93 2...

Page 119: ... variable Refer to Action under error code 25A80xxx 25A80202 Unable to expand target partition while writing error log entry Refer to Action under error code 25A80xxx 25A80203 Unable to expand target partition while writing VPD data Refer to Action under error code 25A80xxx 25A80210 Setenv Setenv parameter error name contains a null character Refer to Action under error code 25A80xxx 25A80211 Sete...

Page 120: ...dapter whose SCSI bus ID has been changed from the default setting no longer appearing in the system This can be caused either by removing adapter or problem with a SCSI adapter v Select the SCSI ID utility from the SMS menu s a Verify the list of SCSI controllers adapters If the list is not correct suspect a problem with he adapter s installed but not listed b Select the option to SAVE the config...

Page 121: ...emory cards and retry 3 Replace memory card s 4 Replace system board 25B00002 Multiple memory modules failed memory test 1 Reseat any installed memory card s and retry 2 Reseat any installed memory modules on the installed memory cards and retry 3 Replace memory card s 4 Replace system board 25Cyy001 Memory module is not supported Replace unsupported memory module Note A memory module must be repl...

Page 122: ...the memory card Note Before replacing the system board perform steps 3 and 4 5 Replace the system board See Memory Problem Determination Bits on page 142 for definition of yy 25Cyy003 PD bits are mismatched or missing one memory module 1 Make sure both memory modules in the pair are the same type 2 Replace system board See Memory Problem Determination Bits on page 142 for definition of yy 25Cyy004...

Page 123: ... installed before replacing parts v If system board is ASM FRU 41L5477 08L0988 then it does not support use of 512 MB DIMMs v If system board is ASM FRU 09P2054 09P2053 continue through action plan below 1 Replace memory module 2 Replace system board See Memory Problem Determination Bits on page 142 for definition of yy 26020001 Invalid PCI adapter vendor ID 1 Move adapter to another slot behind a...

Page 124: ...ter to another slot behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system firmware updates Apply if update available 6 Replace power supply 7 Replace I O board See note on page 93 26020007 Failed to allocate bus resources to PCI adapter 1 Move adapter to a...

Page 125: ...efer to the Bus SRN to FRU Reference Table page 123 using PCI Bus xx for isolation of the failing device 28030xxx RTC errors 1 Errors reported against the real time clock RTC can be caused by low battery voltage and more rarely power outages that occur during normal system usage These errors are warnings that the RTC data content had to be re established and do not require any FRU replacement unle...

Page 126: ...ust be reset 28030006 Processor frequency measurement error 1 Verify that the current level of the system firmware is installed 2 Replace the processor card 3 Replace I O planar Replacing the battery does not correct this error condition 29000002 Keyboard mouse controller failed self test Replace the I O board See note on page 93 29A00003 Keyboard not present detected 1 Keyboard 2 Replace the I O ...

Page 127: ...or POST failure 1 Unplug the system power cable and wait until the system power indicator remains off and the operator panel is blank 2 Plug the system power cable back in and retry the operation 3 Replace the I O board See note on page 93 2BA00012 Service processor reports self test failure 1 Unplug the system power cable and wait until the system power indicator remains off and the operator pane...

Page 128: ...e 93 Note Swap the old VPD module from the old operator panel control assembly to the new one 2BA00051 System operator panel VPD data corrupted Replace the operator panel control assembly See note on page 93 Note Swap the old VPD module from the old operator panel control assembly to the new one 2BA00052 Service processor reports node supervisor VPD data corrupted Replace node supervisor card 2BA0...

Page 129: ...vice processor firmware recovery information could not be written to diskette 1 Check diskette media write protect tab 2 Replace the diskette drive 2BA00101 Service processor is not installed update canceled 1 Replace I O board See note on page93 2 Retry operation 2BA00102 No service processor update diskette in drive Insert the diskette 2BA00103 Service processor firmware update file is corrupted...

Page 130: ...re See error code 2BA00200 for recovery procedure 2BA00204 Service processor firmware update error occurred update not completed Error occurred while calculating firmware CRC See error code 2BA00200 for recovery procedure 2BA00300 Service processor reports slow fan number 1 1 Replace fan 1 2 If problem persists replace power supply 3 Replace I O board See note on page 93 2BA00301 Service processor...

Page 131: ...t 1 Replace power supply 2 Replace I O board See note on page 93 2BA00315 Service processor reports 5V under voltage alert 1 Replace power supply 2 Replace I O board See note on page 93 2BA00316 Service processor reports 3 3 V over voltage alert 1 Replace power supply 2 Replace I O board See note on page 93 2BA00317 Service processor reports 3 3 V under voltage alert 1 Replace power supply 2 Repla...

Page 132: ...nsion card 3 3 V under voltage alert 1 Replace power supply 2 Replace I O board See note on page 93 2BA00330 Service processor reports PCI expansion card 12 V over voltage alert 1 Replace power supply 2 Replace I O board See note on page 93 2BA00331 Service processor reports PCI expansion card 12 V under voltage alert 1 Replace power supply 2 Replace I O board See note on page 93 2BA00332 Service ...

Page 133: ... locked fan fast shutdown request fan number 1 1 Replace fan 1 2 If problem persists replace power supply 3 Replace I O board See note on page 93 2BA00341 Service processor reports locked fan fast shutdown request fan number 2 1 Replace fan 2 2 If problem persists replace power supply 3 Replace I O board See note on page 93 2BA00342 Service processor reports locked fan fast shutdown request fan nu...

Page 134: ...10002 Voltage not detected on either processor card 1 Check power supply connectors on I O board 2 Replace power supply 40110003 Voltage not detected on one processor card 1 Processor card If the system is running AIX look at the AIX error log to see which processor card is failing 2 If the system is not running look at the service processor error log 40110004 Low voltage detected in power supply ...

Page 135: ...3 V output was detected by the power supply 1 Check the connections between the power supply connectors and to the I O board connectors 2 Power supply 4011000E Overcurrent on the 12 0 V output was detected by the power supply 1 Check the connections between the power supply connectors and to the I O board connectors 2 Power supply 4011000F Overcurrent on the 12 0 V output was detected by the power...

Page 136: ...ge reading detected 1 Power supply 2 I O board See note on page 93 401110C2 A low 12 voltage reading detected 1 Power supply 2 I O board See note on page 93 401110D2 A low 5 standby V reading detected 1 Power supply 2 Replace the I O board See note on page 93 40111101 Power good signal low on the processor card 1 Processor card If the system is running AIX look at the AIX error log to see which pr...

Page 137: ...2061 A high 12 voltage reading detected 1 Replace power supply 2 I O board See note on page 93 40112062 A low 1 8 voltage reading detected 1 Replace power supply 2 Replace processor card 40112063 A critically low 1 8 voltage reading detected 1 Replace power supply 2 Replace processor card 40112064 A critically high 1 8 voltage reading detected 1 Replace power supply 2 Replace processor card 401120...

Page 138: ... fan connector 2 Replace failing fan 40210014 A stopped fan detected 1 Check fan connector 2 Replace failing fan 40A00000 System firmware IPL failure 1 Press enter on an attached ASCII terminal keyboard to go into the service processor menus 2 Select System Information Menu 3 Select Read Progress Indicators from Last System Boot and do the action indicated for the posted code identified by the arr...

Page 139: ...iagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 450000C1 M...

Page 140: ...by AIX diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 45...

Page 141: ...y AIX diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 450...

Page 142: ...nostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 450000D2 Syst...

Page 143: ...X diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 450000D...

Page 144: ...RU is defective If problem persists with the reconfigured processor even after power on replace the defective FRUs as indicated in service processor error log 450000DB All DIMM pairs were found deconfigured so the service processor reconfigured the best DIMM pair that was available 1 This SRN indicates that the corresponding FRU has been reconfigured but it is not a warning or an error that this F...

Page 145: ...eplace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 460000C2 I O bus time ...

Page 146: ...tor panel or by AIX diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration ...

Page 147: ...agnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 460000D4 I ...

Page 148: ...diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 460000D7 ...

Page 149: ... any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 50 460000D9 A generic I O controller detected checkstop has occurred 1 Try to reboot the system in service mode to preserve the AIX error log Run diagnostics in problem determination mode to determine the cause of the failure if a new SRN or error code is generated follow t...

Page 150: ...ge 93 4 Go to MAP 1540 Minimum Configuration on page 50 4880090A System planar VPD read fail 1 Replace system planar 2 Replace I O board See note on page 93 4880090B Error identifying system type using VPD 1 Check power supply cables 2 Call for support 4880090C JTAG unable to confirm system type using system VPD 1 Remove cards 2 Verify part numbers 3 Install valid cards 4 Call for support 132 Serv...

Page 151: ...heckpoints on page 75 and perform the action shown there 4 Attempt to reboot the system in service mode to preserve the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is successful run diagnostics in problem determination mode to determine the cause of the failure Otherwise continue 5 Remove processor card in slot J8 if installed and see if the problem is resolve...

Page 152: ...ion mode to determine the cause of the failure Otherwise continue 2 Processor card in slot 2 J8 3 System board 4 I O board See note on page 93 4B2xxx10 Machine Check 0 1 Attempt to reboot the system in service mode to preserve the AIX error log If the reboot fails attempt to reboot from the CD ROM If the reboot is successful run diagnostics in problem determination mode to determine the cause of t...

Page 153: ...fail ABIST fail on second processor in slot identified by location code displayed on operator panel 4B2xxx51 LBIST fail LBIST fail on first processor in slot identified by location code displayed on operator panel 4B2xxx52 LBIST failed LBIST failed on second processor in slot identified by location code displayed on operator panel 4B2xxxC0 CPU internal error checkstop 1 If a physical location code...

Page 154: ...nel or by AIX diagnostics replace the FRU as indicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on pag...

Page 155: ...location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If there is no arrow pointing to a location code continue 3 Go to MAP 1540 Minimum Configuration on page 50 4B2xxxC6 System bus parity error checkstop 1 If a physical location code is displayed...

Page 156: ...neric processor detected checkstop has occurred 1 Try to reboot the system in service mode to preserve the AIX error log Run diagnostics in problem determination mode to determine the cause of the failure if a new SRN or error code is generated follow the actions for that code 2 Try to boot AIX diagnostics from CD ROM v If the boot is successful run advanced diagnostics and follow the actions for ...

Page 157: ...f only one processor card is used it must be in slot 1 J6 2 If two processor cards are being used replace the card in slot 1 J6 4B200057 The processor cards are not compatible with each other 1 Remove cards 2 Verify part numbers 3 Install valid cards 4B200058 Compatibility test on processor card 1 J6 failed 1 Remove cards 2 Verify part numbers 3 Install valid cards 4B200059 Compatibility test on p...

Page 158: ...h update crc checksum fail Copy the flash image onto a new dos formatted diskette and retry the flash update 4BA00829 Bad system firmware Replace the I O board See note on page 93 4BA00830 Boot fail Go to Boot Problems Concerns on page 90 4BA00831 Bad service processor firmware image 1 Unplug the machine from ac power wait a few moments and attempt to reboot Pay close attention to the progress cod...

Page 159: ...the power cable c Plug in the power cable power on the system unit 3 Retry item 2 with a newly formatted DOS diskette 4 Go to MAP 1540 Minimum Configuration on page 50 4BA80013 NVRAM 1 Unplug the system unit Manually clear NVRAM Remove the battery and use it to short the battery leads for at least 30 seconds Power up the system unit 2 Go to MAP 1540 Minimum Configuration on page 50 4BA80014 NVRAM ...

Page 160: ...rated the error If you replace FRUs and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 50 unless otherwise indicated in the tables Table 4 Memory Module PD bits PD value Size Clock Cycle nsecs Parity ECC 28 512 MB 10 ECC 2A 512 MB 8 ECC 38 128 MB 10 ECC 3A 128 MB 8 ECC 48 64 MB 10 ECC 4A 64 MB 8 ECC 58 32 MB 10 ECC 5A 32 MB 8 ECC 68 256 MB 10 ECC 6A 256 MB 8 ECC No...

Page 161: ...sible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 10 60 I O board See note on page 93 External SCSI port 10 88 I O board See note on page 93 Internal Ethernet port 10 80 I O board See note on page 93 Device installed in I O slot 3P 10 68 to 10 6F Adapter Device installed in I O slot 4P 10 70 to 10 77 Adapter Device installed in I O slot 5P 10 78 to 10 ...

Page 162: ...d the CRC is checked v The processor compatibility test is run v LCD code range is E0A0 E0E1 4 System Initialization v System firmware begins to execute and initializes system registers after LCD code E0E1 v LCD code range is E1XX E2XX 5 Memory Test v The system firmware tests the system memory and identifies failing memory cards and memory module locations v LCD code range is E3XX 6 Device Config...

Page 163: ...ses control to one of the following AIX Boot codes LCD code E105 for normal boot LCD code E15B for service mode boot The AIX boot code displays LCD progress codes in the format 0XXX v AIX boot complete The AIX login prompt displays on the main console Chapter 5 Error Code to FRU Index 145 ...

Page 164: ...146 Service Guide ...

Page 165: ...er error code on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis Standalone Diagnostics To load standalone diagnostics from the default boot list perform the following procedure 1 Verify with the system administrator and users that all programs may be stopped then do so 2 Turn off the syste...

Page 166: ... v Ethernet Pressing the F5 key on a directly attached keyboard or the number 5 key on an ASCII terminal causes the system to load standalone diagnostics provided that a diagnostic CD is present in the CD ROM drive Pressing the F6 key on a directly attached keyboard or number 6 key on an ASCII terminal loads online diagnostics using the service mode boot list No diagnostic CD should be in the CD R...

Page 167: ...re also available when server power is on and the service processor has detected a server problem such as loss of surveillance During the first power up that is the power cord is plugged into the outlet service processor menus are not available for 45 seconds while the service processor is running self tests and initializing the server If the server powers down service processor menus become avail...

Page 168: ...etup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 Select Modem Line Speed Y2 Y1 Enable Disable Modem Y2 Y1 Setup Modem Configuration Y2 Y1 Setup Ring Indicate Power On Y2 Y1 Setup Dial out Phone Numbers Y2 Y1 Setup Surveillance Y2 Y1 Update Service Processor Flash EPROM Y2 Y1 Y2 Change General Access Password Y2 Y2 Change Privileged access Password Y2 Y2 Selec...

Page 169: ...er serial port Because the presence of the ASCII terminal cannot be confirmed by the service processor you must press a key on the ASCII terminal to confirm its presence after OK appears in the operator panel display The service processor then prompts you for a password if set and when verified displays the service processor menus Accessing Service Processor Menus Remotely Service processor menus ...

Page 170: ...Displays the boot progress indicators checkpoints up to a maximum of 100 from the system boot prior to the one in progress This historical information can be useful to help diagnose system faults The progress indicators are displayed in two sections Above the dashed line are the progress indicators latest from the boot that produced the current sessions Below the dashed line are progress indicator...

Page 171: ...the failure Privileged User Menus The following menus are available to privileged users only The user must know the privileged access password if set to access these menus Main Menu At the top of the Main Menu is a listing containing v Your service processor s current firmware version v The firmware copyright notice v The system name given to your server during setup optional You need the firmware...

Page 172: ...it from Menus 1 Service Processor Setup Menu The Service Processor Setup menu shown below is accessed from the Main Menu SERVICE PROCESSOR SETUP MENU 1 Change Privileged access Password 2 Change General Access Password 3 Enable Disable Console Mirroring Currently Disabled 4 Start Talk Mode 5 OS Surveillance Setup Menu 6 Reset Service Processor 7 Reprogram Service Processor Flash EPROM 8 Serial Por...

Page 173: ... server by unauthorized remote users The following table illustrates what you can access with the privileged access password and the general access password Privileged Access Password General Access Password Resulting Menu None None MAIN MENU displays None Set MAIN MENU displays Set None Users with password see the MAIN MENU Other users see the GENERAL USER MENU Set Set Users see menus associated ...

Page 174: ...be able to communicate with each other Selecting this menu item activates the keyboards and displays for such communications while console mirroring is established This is a full duplex link so message interference is possible Alternating messages between users works best 156 Service Guide ...

Page 175: ... service processor firmware can be updated from the service processor menus the system firmware cannot be updated from the service processor menus A service processor firmware update always requires a companion system firmware update which must be applied first For this reason updating only the service processor firmware using the service processor menus is not recommended Go to the RS 6000 suppor...

Page 176: ...n serial port 1 Use the snoop serial port option to select the serial port to snoop Note Only serial port 1 is supported After serial port snooping is correctly configured at any point after the system unit is booted to AIX whenever the reset string is typed on the main console the system unit uses the service processor reboot policy to restart This action causes an EPOW Early Power Off Warning to...

Page 177: ... mode can be used on servers that require automatic power on after a power failure v Ring Indicate Power On Menu Ring indicate power on is an alternate method of dialing in without establishing a service processor session If the system is powered off and ring indicate power on is enabled the server is powered on at the predetermined number of rings If the server is already on no action is taken In...

Page 178: ... way as the operating system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depending on the operating system or its version and level If the operating system automatic restart setting is defined then it can be set to respond to a major fault by restarting or by not restartin...

Page 179: ...No1 False2 Yes1 Yes True No No1 True No Yes Restarts True Yes1 No1 Restarts True Yes1 Yes Restarts 1 Service processor default 2 AIX default v Power On System Allows immediate power on of the system For other power on methods see System Power On Methods on page 175 v Power Off System Allows the user to power off the server following a surveillance failure v Enable Disable Fast System Boot Allows t...

Page 180: ...ically enter the stand alone diagnostics see Standalone Diagnostics on page 147 for more information about stand alone diagnostics Enabling this option is equivalent to pressing 5 on the attached ASCII terminal or F5 on a graphics terminal while the system initialization indicators display on screen Enabling the Service Mode Boot from Default List option Causes the system to automatically enter th...

Page 181: ...re enabled after the option with the highest priority the option with the smallest menu number is executed The user can also override the choices in the Boot Mode Menu while the system initialization indicators display on the screen For example if the user had enabled the system to enter the SMS menus option 1 but pressed the 8 key while the system initialization indicators displayed on the screen...

Page 182: ...rs from Last System Boot Displays the boot progress indicators checkpoints up to a maximum of 100 from the system boot prior to the one in progress This historical information can help to diagnose system faults The progress indicators are displayed in two sections Above the dashed line are the progress indicators latest from the boot that produced the current sessions Below the dashed line are pro...

Page 183: ...ion Menu Processor number 0 Configured by system 0x0 1 Configured by system 0x0 2 Configured by system 0x0 3 Configured by system 0x0 98 Return to Previous Menu To change the configuration select the processor number 1 The processor can be in one of four states Configured by system The system processor is present and has not exceeded the failure threshold Deconfigured by system The system processo...

Page 184: ...he memory DIMM is present and has not exceeded the failure threshold It has been configured by the system and is available Deconfigured by system The memory DIMM is present but has exceeded the failure threshold It has been deconfigured by the system and is currently unavailable Manually configured The memory DIMM is present and available It has been configured by the user through this menu Manual...

Page 185: ...nfiguration Menu 2 Serial Port Selection Menu 3 Serial Port Speed Setup Menu 4 Telephone Number Setup Menu 5 Call Out Policy Setup Menu 6 Customer Account Setup Menu 7 Call Out Test 8 Ring Indicate Power On Menu 98 Return to Previous Menu 99 Exit from Menus 1 v Modem Configuration Menu see Modem Configuration Menu on page 168 v Serial Port Selection Menu see Serial Port Selection Menu on page 168 ...

Page 186: ...Menu Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem Configuration File Name 3 none 9 modem_m0_sp 4 modem_f_sp 10 modem_m1_sp 5 modem_f0_sp 6 modem_f1_sp 7 modem_z_sp 8 modem_z0_sp 30 Save configuration to NVRAM and Configure modem 98 Return to Prev...

Page 187: ...p Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voice Telephone Number Currently Unassigned 5 Customer System Telephone Number Currently Unassigned 98 Return to Previous Menu 1 v Service Center Telephone Number is the number of the service center com...

Page 188: ...error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out policy Setup Menu These retries result in redundant pages For digital pagers that require a personal identification number PIN for access include the PIN in this field as shown in the following example 18001234567 87654 The commas create pauses for the voice respo...

Page 189: ...Service center 2 Customer administration center 3 Pager If call out policy is set to all the service processor attempts a call out to the following numbers in the order listed 1 Service center 2 Customer administration center 3 Pager v Remote timeout and Remote latency are functions of your service provider s catcher computer Either use the defaults or contact your service provider for arecommende...

Page 190: ...service function to which your service provider may or may not have access Leave these fields blank if your service provider does not use RETAIN Call Out Test The call out test verifies if the call out function is working properly Before the test call out must be enabled and the system configured properly for call out During the setup the user should have entered the phone numbers for the digital ...

Page 191: ...PU Complex validation VPD Collection System Management Reset and Reboot on System Firmware fail Reboot on system failure Local User Function User Interface Local async console Text based menus with NLS Operator Panel messages Power and Miscellaneous Power On Off Configurable Reboot Policy Status and Data Access VPD Error data service processor Error data system Environmental data Service Processor...

Page 192: ...Reporting Boot failure OS Termination Surveillance failure Critical EPOW reporting Checkstop Machine check Call In Identify system by name Power on via ring indicate Password security check Console mirroring Quick disconnect 174 Service Guide ...

Page 193: ...n ac power is restored the system returns to the power state at the time ac loss occurred For example if the system was powered on when ac loss occurred it reboots restarts when power is restored If the system was powered off when ac loss occurred it remains off when power is restored v Timed power on refer to the shutdown t command on servers using AIX Working in conjunction with AIX the service ...

Page 194: ...to locate and report any problems Failure During Boot Process During the boot process either initially after system power on or upon reboot after a system failure the service processor monitors the boot progress If progress stops the service processor can reinitiate the boot process reboot if enabled to do so The service processor can re attempt this process according to the number of retries ente...

Page 195: ... deconfigured processor through the service processor menu The user can also enable or disable this function through the service processor Processor Run Time Deconfiguration CPU Gard Processor run time deconfiguration allows for the dynamic removal of CPUs from the system configuration The objective is to minimize system failures or data integrity exposures due to a faulty processor The processor ...

Page 196: ...s function uses firmware power on self test POST to discover and isolate memory hardware failures during boot time It also uses the hardware error detection logic in the memory controller to capture run time recoverable and irrecoverable errors The firmware uses the error signatures in the hardware to analyze and isolate the error to the specific memory segment or DIMM The memory segment or DIMM t...

Page 197: ...ocessor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance The operating system surveillance provides the service processor with a means to detect hang conditions as well as hardware or software failures while the operating system is running It also provides the operating system with a means to detect service ...

Page 198: ...ilures v Restarts To enable the call out feature do the following 1 Have a modem connected to serial port 1 or 2 2 Set up the following using the service processor menus or diagnostic service aids v Enable call out for the serial port where the modem is connected v Set the serial port line speed v Enter the modem configuration filename v Set up site specific parameters such as phone numbers for ca...

Page 199: ...ately begins mirroring service processor menus Note To disconnect quickly press Ctrl D on either console and both sessions will exit the service processor menus Service Processor Firmware Updates Attention Only the service processor firmware can be updated from the service processor menus the system firmware cannot be updated from the service processor menus A service processor firmware update alw...

Page 200: ...d are able to time stamp with local time System POST Errors If POST Power On Self Test errors occur during startup this error log helps isolate faults when used with the diagnostics Read System POST Errors Version 0 Severity 0 Disposition 0 Initiator 0 Event being reported 0 Extended Error Log Data 0xC2 0x00 0x84 0x09 0x00 0x00 0x00 0x00 0x20 0x00 0x00 0x00 0x00 0x00 0x72 0x74 0x63 0x00 0x00 0x00 ...

Page 201: ...ode is set the service processor automatically reboots the server The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access SMS menus or service processor menus to reset the unattended start mode Standby Phase The standby phase can be reached in either of two ways v With the server off and power connected the normal path r...

Page 202: ...Dial Out The service processor can dial a preprogrammed telephone number in the event of an IPL failure The service processor issues an error report with the last reported IPL status indicated and any other available error information v Update Operator Panel The service processor displays operator panel data on the ASCII terminal if a terminal is connected either locally or remotely v Environmenta...

Page 203: ...se scenario where two reboot attempts are made before placing an outgoing call Service Processor Procedures in Service Mode When the system is in service mode the following service processor parameters are suspended v Unattended start mode v Reboot restart policy v Call Out v Surveillance When service mode is exited the service processor parameters revert to the customer settings Chapter 7 Using t...

Page 204: ...186 Service Guide ...

Page 205: ...s displayed at the bottom right corner of the initial logo screen Note the version number processor upgrades may require a specified version of firmware to be installed in your system unit Update System Firmware is an option under the Utilities menu in the System Management Services After the logo is displayed initialization icons display across the bottom of the screen To enter the Graphical Syst...

Page 206: ...the System Management Services starts the following screen displays You can also press F8 here to enter the open firmware OK prompt System Management Services Config Multiboot Utilities Exit 188 Service Guide ...

Page 207: ...rds enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log and update your system unit s firmware program Go to Utilities on page 193 Exit Returns you to the previous screen To select an icon move the cursor with the arrow keys to choose which icon is highlighted then press the Enter key You can a...

Page 208: ...ht corner of the screen Use the page up and page down keys to scroll through the pages Memory Card slot 1 Module Slot 2 size 128MB Memory Card slot 1 Module Slot 1 size 128MB Device Name PowerPC POWER3 375 MHz PowerPC POWER3 375 MHz L2 Cache 4096K L2 Cache 4096K Memory LPT addr 378 addr 3F8 addr 3F0 addr 0004acdeea44 addr 2F8 Service Processor Tablet Port Com Diskette Com Audio Keyboard Mouse Inte...

Page 209: ...ng system allows you to choose which operating system to use Choosing an operating system causes the system to start This option is supported by AIX However not all operating systems support this option If you receive an informational message saying that no operating system is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery ha...

Page 210: ...ck to the default values click on Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can accidentally overwrite data or programs if you select the wrong drive ok OK Prompt Enables you to go directly to the open firmware command prompt The open firmware command prompt is used for debugging and devic...

Page 211: ...elay Password Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 195 Spin Delay Enables you to change the spin up delay for SCSI hard disk drives attached to your system Go to Spin Delay on page 199 Error Log Enables you to view and clear the firmware error log for your system unit Go to Error Log on page 200 Chapt...

Page 212: ...ID Allows you to view and change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 206 Console Allows the user to select which console to use to display the SMS menus This selection is only for the SMS menus It does not affect the display used by the AIX operating system Follow the instructions that display on the screen Pressing the number 1 key after th...

Page 213: ...tem unit the power on access status icon is shown in the locked position If a power on access password is not set then the power on access status icon is shown in the unlocked position as shown in the screen above When you select the Set icon a screen with eight empty boxes displays Type your password in these boxes You can use any combination of up to eight characters A Z a z and 0 9 for your pas...

Page 214: ...password you just entered during the power on process If you previously had set a power on access password and want to remove it select the Remove icon After you have selected the remove icon the power on access status icon flashes and changes to the unlocked position to indicate that the power on access password is not set Note If you forget the power on access password you can erase the password...

Page 215: ...n whenever ac power is applied to the system instead of having the system unit wait for the power button to be pushed Privileged Access Password The privileged access password protects against the unauthorized starting of the system programs Select the Set icon to set and verify the privileged access password When you select the Set icon a screen with eight empty boxes displays Type your password ...

Page 216: ...the password you just entered before running system programs If you previously had set a privileged access password and want to remove it select the Remove icon After you have selected the Remove icon the privileged access status icon flashes and changes to the unlocked position to indicate that the privileged access password is not set Attention If no user defined bootlist exists and the privileg...

Page 217: ...anually or you can use a default setting All values are measured in seconds The default is two seconds After you have entered the new spin up delay values use the arrow keys to highlight the Save icon and press Enter Save Exit Default Hard Disk Spinup Delay Enter New Value 1 Current Spin Up Value 2 SEC Chapter 8 System Management Services 199 ...

Page 218: ...ng operations The following is an example of an error log screen Selecting the Clear icon erases the entries in this log This error log only shows the first and last errors Clear System Error Log Exit 2 No entry 1 00 04 13 00 51 32 25C38005 P1 M1 10 Date Time Error Code Location 200 Service Guide ...

Page 219: ...RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Set Address Exit Ping Config Chapter 8 System Management Services 201 ...

Page 220: ...this error correct the address and select Save again Attention If the client system and the server are on the same subnet set the gateway IP address to 0 0 0 0 To change an address press the backspace key on the highlighted address until the old address is completely deleted Then enter the new address Client Addr Remote IPL Setup Exit 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Se...

Page 221: ...s To change an address press the backspace key on the highlighted address until the old address is completely deleted Then enter the new address Client Addr Ping Setup Exit 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Server Addr Subnet Mask Adapter 255 255 255 000 Chapter 8 System Management Services 203 ...

Page 222: ... to send test transmissions To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure 2 Press the spacebar to select the adapter 3 Highlight the Ping icon and press Enter to send the test transmission Exit Ping Token Ring slot 4 ethernet Integrated Ping 204 Service Guide ...

Page 223: ...e adapters requiring configuration to display To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure 2 Press the spacebar to select the adapter 3 Highlight the OK icon and press Enter OK Exit Configuration ethernet slot 3 ethernet Integrated Chapter 8 System Management Services 205 ...

Page 224: ...ow keys then use the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time in this process you can select the Default icon to change the SCSI IDs to the default value of 7 Type Change SCSI ID Fast Wide 15 15 Max Id Slot Default Save Exit 7 7 Id Ultra 0 0 206 Service Guide ...

Page 225: ... on the operator panel the system firmware has been damaged but may be recovered To recover a damaged system firmware do the following 1 Create a firmware recovery diskette This must be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system firmware update image file from one of the following sources a From the Web address http www rs6000 ibm com support micro b Fr...

Page 226: ...7 When the main menu displays choose Utilities then perform a firmware update of the system firmware as described on Firmware Update on page 207 208 Service Guide ...

Page 227: ... System Management Services starts the following screen displays Note The version of firmware currently installed in your system unit is displayed at the top of each screen in the text based System Management Services Note the version number Processor and other device upgrades may require a the specific version of firmware to be installed in your system unit Update System Firmware is an option und...

Page 228: ...8 COM addr 3F8 COM addr 2F8 Audio Keyboard Mouse Diskette Drive addr 3F0 SCSI controller id 7 P prev page N next page X Exit Multiboot Menu Use this screen to view and set various options regarding the operating system and boot sequence Multiboot Menu 1 Select Software 2 Software Default 3 Select Install Device 4 Select Boot Device 5 OK Prompt 6 Multiboot Startup X Exit Select Software If this opt...

Page 229: ...tem can be installed Select a device and the system searches the device for an operating system to install and if supported by the operating system in that device the name of the operating system displays Select Boot Device Provides a list of devices that can be selected to be stored on the boot list Up to five devices are supported OK Prompt Provides access to the open firmware command prompt Mul...

Page 230: ...it Restore Default Settings Restores the boot list to the default device of 1 Primary diskette drive 2 CD ROM drive 3 Tape drive 4 Hard disk drive 5 Network adapter Attention To change the custom boot list back to the default values select the Default If you change your startup sequence you must be extremely careful when performing write operations for example copying saving or formatting You can ...

Page 231: ... Adapter Integrated 3 3 SCSI CD ROM id 1 integrated 4 4 SCSI 9100 MB Harddisk id 8 integrated 5 X Exit Type the device number of the device name that you want to select as the Nth boot device For example if you entered this menu by selecting 4 on the previous menu configure 2nd boot device then enter the number 3 based on the list shown above You are thus selecting the SCSI CD ROM device to be the...

Page 232: ...ing system management tools Utilities 1 Set Passwords and Unattended Start Mode 2 SCSI Spin up 3 Display Error Log 4 Remote Initial Program Load Setup 5 Change SCSI id 6 Update System Firmware 7 Update Service Processor Firmware 8 Select Console X Exit 214 Service Guide ...

Page 233: ...ssword the battery must be removed for longer than 30 seconds to reset the NVRAM The system unit power cable must be disconnected before removing the battery A password becomes effective only after the system is turned off and back on again Unattended Start Mode Note Unlike other systems unattended start mode is not automatically disabled when the power on access password is removed Use this optio...

Page 234: ...6 12 13 22 25A80011 00 00 Entry 2 no error logged C Clear Error Log X Exit Note The time stamp in his error log is Coordinated Universal Time UCT which is also referred to as Greenwich Mean Time GMT AIX error logs have more information available and can time stamp with your local time Remote Initial Program Load Setup This option allows you to enable and set up the remote startup capability of you...

Page 235: ...IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255 255 255 000 X Exit Chapter 8 System Management Services 217 ...

Page 236: ... address to 0 0 0 0 Selecting the Adapter Parameters option allows you to view an adapter s hardware address as well as configure network adapters that require setup A screen similar to the following displays Device Slot Hardware Address 1 ethernet 3 0004AC5E08D2 2 token ring 5 0020357A0530 3 ethernet Integrated 0004ACE4020B X Exit Press enter after making selection 218 Service Guide ...

Page 237: ...s you the change the media employed by the Ethernet adapter DATA RATE 1 10 Mbps 2 100 Mbps 3 Auto Selecting the Full Duplex option allows you to change how the Ethernet adapter communicates with the network Full Duplex 1 Yes 2 No 3 Auto Select Ping from the Network Parameters Menu to test a connection to a remote system unit After selecting the ping o Chapter 8 System Management Services 219 ...

Page 238: ...5 255 0 E Execute X Exit Change SCSI ID This option allow you to view and change the addresses of the SCSI controllers attached to your system unit Update System or Service Processor Firmware ATTENTION The system management service firmware update utility does not support the combined image update process It is recommended only for those systems that cannot boot AIX Detailed instructions on using ...

Page 239: ...selection is only for the system management service menus and does not affect the display used by the AIX operating system Follow the instructions that display on the screen Pressing 1 after the word keyboard appears but before the tone sounds will take you back into the System Management Services Main Menu Select Language This option allows you to change the language used for the text based Syste...

Page 240: ...e The open firmware command line can be used to set up adapters that are not configurable with the System Management Services Your adapter documentation directs you to use this option if it is needed If you have pressed the F8 key the open firmware command line an OK prompt displays after the initialization and power on self test POST are complete Note If you have installed a privileged access pas...

Page 241: ... unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged before the signal cables are connected If possible disconnect all power cables from the existing system before you add a device Use one hand when possible to connect or disconnect signal cables to prevent a possible shock from touching two surfaces with diffe...

Page 242: ...in order to prevent permanent damage Stopping the System Unit Attention When using the shutdown procedure for your system follow the correct shutdown procedure before you stop the system unit Failure to do so may result in the loss of data 1 At a command line type shutdown to stop the operating system The system unit is powered down by the shutdown procedure 2 After you shut down the operating sys...

Page 243: ...page 254 v I O Fan Go to I O Fan on page 265 v Memory Cards Go to Memory Cards on page 232 v Memory Modules Go to Memory Modules on page 236 v Operator Panel Go to Operator Panel on page 260 v Power Supply Go to Power Supply on page 257 Chapter 9 Removal and Replacement Procedures 225 ...

Page 244: ...e 252 Covers This section covers removal and replacement of covers Removal of Covers 1 If you have not already done so shut down the system as described in Stopping the System Unit on page 224 2 To remove the front cover grasp the front cover at the top and bottom as shown To ease removal pull the cover out at the bottom first Grasp Here and Pull Grasp Here and Pull 226 Service Guide ...

Page 245: ...3 To remove the rear cover lift the cover up and away from the system Chapter 9 Removal and Replacement Procedures 227 ...

Page 246: ... screws that hold the side covers to the rear frame Note The left and right side covers are interchangable but should not be switched because the left side cover contains a reference diagram Right Side Cover Screws 6 Left Side Cover Screws 6 228 Service Guide ...

Page 247: ...b Slide the covers to the rear and remove Chapter 9 Removal and Replacement Procedures 229 ...

Page 248: ...wing a Insert the tabs on the side covers into the slots on the enclosure b Slide the covers toward the front of the enclosure until it latches into place c Secure the rear of the covers with the screws removed earlier 3 To replace the front cover align the tabs on the front cover with the slots on the system unit enclosure Insert the front cover until it is secure 4 To replace the rear cover alig...

Page 249: ... already done so unplug the system unit power cable from the electrical outlet 3 If you have not already done so remove the front rear and left side covers as described in Removal of Covers on page 226 4 Remove the thumbscrew securing the processor and memory card cover and remove the cover Replacement of Processor and Memory Card Cover To replace the processor and memory card cover perform the re...

Page 250: ... done so remove the front rear and left side covers as described in Removal of Covers on page 226 4 Remove the processor and memory card cover as described in Removal of Processor and Memory Card Cover on page 231 5 Remove the memory card shield from in between the two memory cards 6 The card is secured in place with camming latches at corners of the memory card Open the card camming latches Atten...

Page 251: ...nd then pick up the memory card 2 Open the camming latches 3 Make sure that the camming latches are in the unlocked position 4 If only one memory card is installed it should be installed in the primary slot 1 J3 with the card face up 5 If a second memory card is installed it should be installed in the secondary slot 2 J2 with the card face down Chapter 9 Removal and Replacement Procedures 233 ...

Page 252: ...he card and to the card connectors open or close both camming latches at the same time 6 Place the memory card into the card guide rails 7 Align the card with the connector 8 Firmly insert the card into the connector 234 Service Guide ...

Page 253: ... thumb to make sure that the card is seated properly 11 Install the memory card shield between the two memory cards 12 Replace the processor and memory card cover as described in Replacement of Processor and Memory Card Cover on page 231 13 Replace the system unit covers as described in Replacement of Covers on page 230 Chapter 9 Removal and Replacement Procedures 235 ...

Page 254: ... 226 4 If you have not already done so remove the processor and memory card cover as described in Removal of Processor and Memory Card Cover on page 231 5 If you have not already done so remove the memory card as described in Removal of Memory Cards on page 232 6 Locate the memory module connectors and determine which module you want to remove Note Memory modules must be removed in pairs and in th...

Page 255: ...7 Remove the memory module by pushing the tabs out on the memory connectors Push Locking Tabs Out to Release Memory Module 1 2 1 Chapter 9 Removal and Replacement Procedures 237 ...

Page 256: ... J3 and J4 J5 and J6 and so on 3 Insert the memory module firmly into the connector 4 Secure the memory module with the locking tabs located at each end of the connector 5 Replace the memory card into the system unit See Replacement of Memory Cards on page 233 for more information 6 Replace the processor and memory card cover as described in Replacement of Processor and Memory Card Cover on page 2...

Page 257: ...stem unit power cable from the electrical outlet 3 If you have not already done so remove the front rear and left side covers described in Removal of Covers on page 226 4 Remove the processor and memory card cover as described in Removal of Processor and Memory Card Cover on page 231 5 The processor card is secured in place with card camming latches one on each end of the card Open the card cammin...

Page 258: ...tion Both processor cards must be of the same speed 1 If you have not already done so open the card camming latches on both ends of the card connector Attention When you remove a card make sure that you do not let it come into contact with the card below it 2 Place the processor card in the processor card guide rails 3 Carefully align the processor card with the card connector 4 Firmly insert the ...

Page 259: ...shield between the two memory cards if the cards were removed during the processor card removal procedure 8 Replace the processor and memory card cover as described in Replacement of Processor and Memory Card Cover on page 231 9 Replace the system unit covers as described in Replacement of Covers on page 230 Chapter 9 Removal and Replacement Procedures 241 ...

Page 260: ...in Removal of Covers on page 226 4 Record the slot number and location of the adapter being removed 5 Label any cables attached to the adapter being removed 6 Disconnect any cables that are connected to the adapter being removed 7 Remove the screw that holds the adapter bracket to the system unit 8 Remove the adapter from the system unit 9 If you are not installing another adapter in this slot loc...

Page 261: ... Removal of Covers on page 226 4 Carefully grasp the adapter by the edges and align the adapter with the expansion slot connector 5 Press the adapter firmly into the expansion slot connector 6 Use the screw you removed earlier from the expansion slot cover to secure the adapter card bracket to the system unit 7 Connect any cables you removed earlier to the adapter 8 Replace the system unit covers ...

Page 262: ...ttle as 25 inch bumping or rough handling can all cause latent failures v Media drives are particularly sensitive to electrostatic discharge Follow the electrostatic handling procedures described in Handling Static Sensitive Devices on page 224 prior to handling the media drive v Refer to the documentation provided with your drive to determine if any drive specific procedures must be followed such...

Page 263: ...m Unit on page 224 3 If you have not already done so remove the front cover as described in Covers on page 226 4 If the system has a padlock or cable securing the disk drive cage remove the padlock or cable 5 Loosen the retaining screw that secures the disk drive cage cover to the disk drive cage and remove the cover 6 Locate the drive you want to remove 7 Pull the disk drive lever toward you and ...

Page 264: ...Drives 1 Align the drive with the disk drive cage rails 2 Slide the drive into the system unit until it connects with the backplane at the rear of the drive bay 3 Configure the drive using SMIT Then wait five minutes for the drive to warm up See Configuration of Disk Drives on page 247 for instructions on configuring the drive Pull Lever To Front 246 Service Guide ...

Page 265: ...plays listing various models of the drive type you selected Select the specific type of drive you are adding Unconfiguration of Disk Drives 1 Log in as root user 2 Enter the SMIT command 3 Select Devices 4 Determine the type of disk drive you want to remove or unconfigure Select that type of drive from the menu 5 For the Keep Definition option select Yes This selection retains the details of the d...

Page 266: ...her battery may present a risk of fire or explosion The battery connector is polarized do not attempt to reverse polarity Dispose of the battery according to local regulations To replace the battery do the following 1 Shut down the system unit as described in Stopping the System Unit on page 224 2 Unplug the power cable 3 Remove the left side cover as described in Removal of Covers on page 226 4 R...

Page 267: ... battery on the system board 6 If needed remove any adapters mounted in the top two adapter slots as described in Removal of Adapters on page 242 Battery P N 15F8409 Chapter 9 Removal and Replacement Procedures 249 ...

Page 268: ...y mount Do not wiggle the plastic mount from side to side or try to separate the plastic battery mount from the system board The plastic mount connections are soldered to the system board Permanent damage can result to the system board if the battery mount is damaged or removed 8 Ensure that the battery polarity is correct With the positive side of the battery facing the memory module connectors i...

Page 269: ...r and Memory Card Cover on page 231 12 Replace the left side cover as described in Processor and Memory Card Cover on page 231 13 Reconnect all removed cables 14 Turn on the power 15 Reset the time and date 16 If you are running AIX the bootlist command may need to be run while logged in as root user This restores the custom bootlist and allows the option of Select Software under multiboot to star...

Page 270: ...ready done so remove the front rear and left side covers as described in Removal of Covers on page 226 4 If you have not already done so remove the processor and memory card cover as described in Removal of Covers on page 226 5 If you have not already done so remove the disk drive cage as described in Disk Drive Cage on page 266 6 Remove the processor cards from the system unit Refer to Removal of...

Page 271: ...tem board up to disconnect it from the I O board Attention Ensure that you do not bend the connector between the system board and the I O board 14 Carefully remove the system board from the system unit Replacement of System Board 1 To replace the system board perform the removal steps in the reverse order 2 Carefully connect the system board and I O board Hold the system board in place while inser...

Page 272: ...electrical outlet 5 If you have not already done so remove the front rear and left side covers as described in Removal of Covers on page 226 6 If you have not already done so remove the system board as described in Removal of System Board on page 252 7 Remove the I O fan as described in I O Fan on page 265 8 Record the location of all cables at the rear of the system unit 9 Disconnect all cables f...

Page 273: ...rs on the I O board 13 Remove the screws that secure the I O board connectors to the rear of the system unit 14 Remove the screws that secure the I O board to the system unit I O Board Connectors Chapter 9 Removal and Replacement Procedures 255 ...

Page 274: ...t all of the rear connectors on the I O board clear the system unit frame Replacement of I O Board To replace the I O board perform the removal steps in the reverse order Inform the user that he must reconfigure the boot sequence settings system management service console selection and the clock 256 Service Guide ...

Page 275: ...ical outlet 3 If you have not already done so remove all of the covers as described in Removal of Covers on page 226 4 Remove the media devices as described in CD ROM Drive Tape Drive Diskette Drive on page 268 5 Remove the disk drives as described in Disk Drives on page 245 6 Remove the screws that secure the disk drive cage as described in Removal of Disk Drive Cage on page 266 Do not disconnect...

Page 276: ...Ensure that the cables allow clearance for power supply removal 8 Remove the power cables from the I O board connectors J16 and J19 9 Remove the retaining screws that secure the power supply to the rear of the system unit P1 P2 P3 P4 P5 P6 Front View Side View Power Supply Power Supply Screws 4 258 Service Guide ...

Page 277: ...ont of the system unit to disengage the power supply retainer from the top and right side of the system frame 12 Carefully remove the power supply from the system unit Replacement of Power Supply To replace the power supply perform the removal steps in the reverse order Ensure that the power supply retainer engages with the top and right side of the system frame to help align the power supply scre...

Page 278: ...ystem unit power cable from the electrical outlet 3 If you have not already done so remove the front cover as described in Removal of Covers on page 226 4 Remove the retaining screws 4 that secure the operator panel to the front of the system unit 5 Slide the operator panel out from the system unit 6 Remove the screw that secures the audio cable to the operator panel 7 Disconnect the cables from t...

Page 279: ...ial number You must contact the support center to obtain instructions and the necessary password to enter the information into the VPD module If you type an incorrect serial number the operator panel is rendered inoperable and a new operator panel must be ordered Note Refer to Operator Panel Vital Product Data VPD Update Procedure on page 262 for the correct procedure Chapter 9 Removal and Replace...

Page 280: ...nus If necessary call your local support center to obtain the code 4 Press Enter to continue 1 Service Processor Setup 2 System Power Control Menu 3 System Information Menu 4 Language Selection 5 Call In Call Out Setup 6 Set System Name 99 Exit from Menu Main Menu Service Processor Firmware Firmware Level xxxxxxxx Copyright 1999 IBM Corporation 1 Command Prompt This menu is for IBM Authorized use ...

Page 281: ...fferent from the one listed on the screen 7 Enter the Type and Model number of the system unit 8 The MN field is for manufacturing use only Enter no n to change the MN field 9 Enter 99 at the command line of the Main Menu to exit VPD Serial Number has been programmed successfully The current TM field is 7044 270 Do you want to change the TM field y n Enter the TM data 8 ASCII digits xxxx xxx TM ha...

Page 282: ...not already done so remove the front back and right side covers as described in Removal of Covers on page 226 4 Remove the 11 retaining screws that secure the CEC fan assembly to the system unit 5 Disconnect the fan from the connector in the cable 6 Pull the CEC fan assembly out from the system unit Replacement of CEC Fan When replacing the CEC fan assembly insert the left side first to ensure tha...

Page 283: ...the electrical outlet 3 If you have not already done so remove the front cover as described in Removal of Covers on page 226 4 Remove the retaining screws that secure the I O fan assembly to the system unit 5 Slide the I O fan assembly out of the system unit 6 Disconnect the power cable from the fan connector J3 from the I O board Replacement of I O Fan Perform the removal steps in the reverse ord...

Page 284: ...drive cage remove the padlock or cable 5 Loosen the retaining screw that secures the disk drive cage cover to the disk drive cage and remove the cover Attention Be certain to record the location of disk drives prior to removal or disconnection 6 If you have not already done so remove the disk drives as described in Disk Drives on page 245 7 Remove the retaining screws that secure the disk drive ca...

Page 285: ...Replacement of Disk Drive Cage Perform the removal steps in the reverse order Screws Disk Drive Cage Chapter 9 Removal and Replacement Procedures 267 ...

Page 286: ...de the drive forward toward the front of the system unit 6 If you are removing disk drive do the following a Remove one screw from the right side and two screws from the left side of the media tray b Slide the media tray forward toward the front of the system unit c Disconnect the power and data cables from the drive you are removing d If you are removing a CD ROM drive disconnect the audio cable ...

Page 287: ...retaining screws 7 Connect the cables from the front of the system a Locate the appropriate data cable for the drive Connect the cable to the connector at the rear of the drive b If you are installing a CD ROM drive connect the audio cable from the I O board to the audio connector at the rear of the drive c If you are installing a SCSI drive set the SCSI address jumpers at the rear of the drive to...

Page 288: ...270 Service Guide ...

Page 289: ...Chapter 10 Parts Information This chapter contains parts information for the RS 6000 44P Series Model 270 271 ...

Page 290: ...1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 20 22 23 24 25 272 Service Guide ...

Page 291: ...MB Memory module 07L9030 Up to 32 256 MB DIMM feature 4119 09P0550 Up to 32 256 MB DIMM feature 4120 09P0491 Up to 32 512 MB DIMM feature 4121 18 09P0399 1 or 2 Processor card 1 way 375 MHz 4 MB cache 09P0406 1 or 2 Processor card 2 way 375 MHz 4 MB cache 09P0143 1 or 2 Processor card 2 way 375 MHz 8 MB cache 09P4478 1 or 2 Processor card 2 way 450 MHz 8 MB cache 19 See note Up to 5 Adapter 20 97H...

Page 292: ... CD ROM Media Device Media Device Op Panel Op Panel System Board System Board Disk Drives Disk Drives Diskette P1 P2 P3 P4 J10 J7 J17 P5 Power Audio Audio Power Power Power SCSI SCSI SCSI P6 J7 J5 Data J2 J1 1 2 3 4 5 8 6 7 10 11 9 J19 J16 274 Service Guide ...

Page 293: ...D ROM audio 3 97H9322 1 Cable Media and disk drive SCSI 4 97H9328 1 Cable Operator panel power 5 97H9442 1 Cable Operator panel audio 6 97H9315 1 Cable Power system board 7 97H9316 1 Cable Power system board 8 97H9320 1 Cable Diskette signal 9 97H9327 1 Cable Includes both tablet and Ethernet 10 97H9323 1 Cable Tablet signal 11 97H9324 1 Cable AUI Ethernet signal Chapter 10 Parts Information 275 ...

Page 294: ...Keyboards and Mouse 276 Service Guide ...

Page 295: ...oard 102 Hungarian ID 208 93H8137 1 Keyboard 102 Iceland ID 197 93H8138 1 Keyboard 102 Italy ID 142 93H8139 1 Keyboard 102 Norwegian ID 155 93H8140 1 Keyboard 102 Polish ID 214 93H8141 1 Keyboard 102 Portuguese ID 163 93H8142 1 Keyboard 102 Romainian ID 446 93H8143 1 Keyboard 101 Russian ID 443 93H8144 1 Keyboard 102 Serbian ID 118 93H8145 1 Keyboard 102 Slovak ID 245 93H8146 1 Keyboard 102 Spanis...

Page 296: ...Keyboards and Mouse Black 278 Service Guide ...

Page 297: ...d 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9464 1 Keyboard 102 Italy ID 142 07L9465 1 Keyboard 102 Norwegian ID 155 07L9466 1 Keyboard 102 Polish ID 214 07L9467 1 Keyboard 102 Portuguese ID 163 07L9468 1 Keyboard 102 Romainian ID 446 07L9469 1 Keyboard 101 Russian ID 443 07L9470 1 Keyboard 102 Serbian ID 118 07L9471 1 Keyboard 102 Slovak ID 245 07L9472 1 Keyboard 102 Spanish I...

Page 298: ...Power Cables 1 2 3 4 5 6 7 8 9 10 11 280 Service Guide ...

Page 299: ... Venezuela 3 62X1045 Chicago U S A 4 13F9940 Argentina Australia New Zealand 5 1339520 Abu Dhabi Austria Belgium Bulgaria Botswana Egypt Finland France Germany Greece Iceland Indonesia Korea South Lebanon Luxembourg Macau Netherlands Norway Portugal Saudi Arabia Spain Sudan Sweden Turkey Yugoslavia 6 13F9997 Denmark 7 14F0015 Bangladesh Burma Pakistan South Africa Sri Lanka 8 14F0033 Bahrain Bermu...

Page 300: ...282 Service Guide ...

Page 301: ...sed sealed lead acid nickel cadmium and nickel metal hydride batteries and battery packs from IBM equipment For information on proper disposal of the nickel cadmium batteries in this product please contact IBM at 1 800 426 4333 For information on battery disposal outside the United States contact your local waste disposal facility Environmental Design The environmental efforts that have gone into ...

Page 302: ...284 Service Guide ...

Page 303: ...r any country where such provisions are inconsistent with local law THIS PUBLICATION IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to ...

Page 304: ...286 Service Guide ...

Page 305: ... last two digits of the year and ddd is the Gregorian date of the firmware Check the RS 6000 support web site at http www rs6000 ibm com support micro for the latest level of downloadable firmware If the version of system firmware installed on your system is older than has an earlier date than the system firmware shown on the web site you should consider downloading and applying the update If the ...

Page 306: ...ve b AIX commands are case sensitive Type them exactly as shown You are asked by the system for confirmation to proceed with the firmware update and the required reboot If you confirm the system applies the new firmware reboots and returns to the AIX prompt This may take up to ten minutes depending on the configuration of the system Attention On some systems the message Wait for rebooting before s...

Page 307: ...cessing Service Processor Menus Remotely on page 151 11 Plug in the server Attention Make sure that server power remains off 12 Test both of the following procedures v Call in see Testing Call In on page 290 v Call out see Testing Call Out on page 290 13 Use the Save or Restore Hardware Management Policies in the Introduction to Tasks and Service Aids section of the RS 6000 and Eserver pSeries Dia...

Page 308: ...all in is working correctly 7 Log in and type shutdown F to shut down your server 8 The message No Carrier displays on your remote terminal Testing Call Out The procedure below allows you to test the ability of your server s service processor to call out over a phone line During the setup you entered your phone numbers for the pager on page 170 and customer voice on page 170 These numbers are used...

Page 309: ...s are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identify the serial port s with the modem s 4 Type smit tty 5 Select add tty 6 Select RS232 7 Select baud rate 9600 or higher 8 Select login enable and set the flow control to RTS 9 Commit the selections and set up any other needed serial ports 10 Exit SMIT Appendix D Serv...

Page 310: ...292 Service Guide ...

Page 311: ...sp modem_m1 cfg modem_m1 sp The sample modem configuration files are located in the usr share modems subdirectory if your server is using AIX A listing of each file is included at the end of this appendix Configuration File Selection Use the following selection procedures and your modem manual to determine which of the configuration files is suitable for your use 1 Is your modem an IBM 7852 400 If...

Page 312: ...ee Customizing the Modem Configuration Files on page 295 Go to step 7 If no go to step 6 6 Does your modem respond to v AT F reset command OR v AT Fn reset commands where n can be 0 1 and so on If AT F configuration file modem_f cfg is recommended If AT Fn configuration file modem_f0 cfg or modem_f1 cfg is recommended depending on which provides the hardware flow control profile 7 You have complet...

Page 313: ...ng the Modem Configuration Files You can create your own modem configuration files or modify the samples provided After you customize your modem configuration files you must access them through the Configure Remote Maintenance Policy Service Aid rather than from the service processor menus Notes 1 If you have already set up your serial ports line speeds authorizations and telephone numbers from th...

Page 314: ...Digital Loopback Test Enabled 10 Up Dial Up Line Enabled 11 Up AT Responses Enabled Extended Responses Disabled 12 Down Asynchronous Operation 13 Up 28 8KB Line Speed 14 Up 15 Up CD and DSR Normal Functions 16 Up 2 Wire Leased Line Enabled Only switches 11 and 12 are changed from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the comput...

Page 315: ...Recovery Procedures Situations such as line noises and power surges can sometimes cause your modem to enter an undefined state When it is being used for dial in dial out or ring indicate power on your modem is initialized each time one of these actions is expected If one of these environmental conditions occurs after your modem has been initialized it may be necessary to recover your modem to a kn...

Page 316: ...r your server s modem See your modem manual for this information The Dn command appears in three places each in three of the sample modem configuration files v modem_f cfg v modem_f0 cfg v modem_f1 cfg 2 Will the server s modem disconnect when the power drops You can make this observation at the remote terminal by commanding your server to shutdown and power off The AIX command shutdown F will do ...

Page 317: ...r a graphics console will be a permanent part of your server then make one of them the primary console Your remote terminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as the primary console This gives you the desired seamless connection at your remote ter...

Page 318: ...Code Inserts delay in dialing commands Z Reset to factory defaults Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone n...

Page 319: ...meout 1 done condin send ATZQ0T r Reset to factory defaults ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r ti...

Page 320: ...r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 302 Service Guide ...

Page 321: ...rofile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number P Paging phone number S Modem speed availa...

Page 322: ...T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring...

Page 323: ...OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix E Modem Configurations 305 ...

Page 324: ...nserts delay in dialing commands F Reset to default profile Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2...

Page 325: ...end ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT FQ0T r Reset to factory defaults ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 2 r Set AutoAnswer ON ex...

Page 326: ...TE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 r Detect carrier and DTR expect 0 r timeout 2 Confirm command successful done RI Power On enabled error Handle unexpected modem r...

Page 327: ...Attention Code Inserts delay in dialing commands F0 Reset Restore profile 0 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands...

Page 328: ...ch hook down i e hang up ignore 0 r or OK r timeout 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT F0Q0T r Reset modem Select profile 0 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes ex...

Page 329: ...timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done...

Page 330: ...rofile 1 Q0 Turn on responses E0 Turn echo off Q1 Turn off responses V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR often the default R1 Ignore RTS CTS...

Page 331: ...t 2 Ignore modem response send ATE0Q1 r Initialize modem Echo OFF Disable responses ignore 0 r timeout 1 done condin send AT F1Q0T r Reset modem Select profile 1 ignore 0 r or OK r n timeout 2 Ignore modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful sen...

Page 332: ...re modem response send ATE0T r Initialize modem Echo OFF expect 0 r or OK r n timeout 2 Enable responses Numeric send ATQ0V0X0T r Limit response codes expect 0 r timeout 2 Confirm commands successful send ATS0 0 r Set AutoAnswer OFF expect 0 r timeout 2 Confirm command successful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done RI Power On e...

Page 333: ...S1 Maintenance Package Source that produced the error code 0 Reserved 1 Reserved 2 POST firmware 3 BIST 4 Service processor base system controller etc 5 Reserved 8 Product specific service guide MAPs 9 Reserved A F Reserved S2 Base class S3 S4 Sub class S5 Unique version of the device FRU type for a particular product R1 Device FRU unique failure reason codes 1 7 Use in combination with R2 R3 for ...

Page 334: ...er 03 Intelligent Peripheral Interface IPI bus controller 04 Redundant Array of Independent Disk RAID controller 80 Other mass storage controller 2 Network controller 00 Ethernet controller 01 Token Ring controller 02 FDDI controller 03 ATM controller 80 Other network controller 3 Display controller 00 VGA Compatible controller 01 Extended Graphics Array XGA controller 80 Other display controller ...

Page 335: ...el port 80 Other communication controllers 8 Generic system peripherals 00 PIC 01 DMA controller 02 System timer 03 Real Time Clock RTC controller 80 Other system peripherals 9 Input devices 00 Keyboard controller 01 Digitizer pen 02 Mouse controller 80 Other input controllers A Docking stations 00 Generic docking station 80 Other type of docking station B Processors 00 Reserved 01 Reserved 02 Res...

Page 336: ...Description 0 10 AC Power 11 DC Power 20 Temperature Related Problem 21 Fans 30 3x Cables 40 4x Terminators 50 Operator panels 60 6x Reserved 70 7x Reserved 90 9x Reserved A0 ROS Heartbeat B0 O S Heartbeat D0 Unknown device E0 Security 1 A0 SCSI Drivers generic B0 IDE Drives C0 RAID Drives D0 SSA Drives E0 Tapes SCSI E1 Tapes IDE ED SCSI changer EE Other SCSI device EF Diskette drive F0 CD ROM SCS...

Page 337: ...ng integrated SRAM A1 L2 Cache SRAM A8 NVRAM A9 CMOS AA Quartz EEPROM B0 Bx Memory cards Cyy Memory DIMMs Where C is S2 S3 or S4 and yy identifies the memory size and type 7 A0 I2 C bus 8 A0 Power Management Functions 9 A0 Ax Keyboards B0 Bx Mouse s C0 Cx Dials D0 Tablet D1 Dx TBD input devices B A0 Service processor Appendix F Interpreting Firmware Error Codes 319 ...

Page 338: ...320 Service Guide ...

Page 339: ... 147 diagnostics standalone 147 disk drive cage removing and replacing 266 disk drives configuration 247 deconfiguration 247 removing and replacing 244 E Electronic Service Agent feature 24 entry MAP 21 EPROM updates 157 181 error code to FRU index 94 error codes firmware 94 315 POST 94 F firmware updates 287 front fan removing and replacing 265 FRU isolation 23 G general access password changing ...

Page 340: ...tion MAP 21 modem configuration file selection 293 configurations 293 transfer 297 modem_f cfg sample file 306 modem_f0 cfg sample file 309 modem_f1 cfg sample file 312 modem_z cfg sample file 300 modem_z0 cfg sample file 303 multiboot 191 N notices laser compliance statement xii O online diagnostics 147 online publications xvii operational phases SP standby 183 operator panel component locations ...

Page 341: ...res 185 service processor 151 backup settings 289 checklist 289 operational phases 183 setup 289 setup checklist 289 test 289 service processor call in security 176 service processor checkpoints 71 service processor feature 24 service processor menu inactivity 151 service processor menus accessing locally 151 accessing remotely 151 call in call out 167 call out policy 171 customer account 172 gene...

Page 342: ...tem power on methods 175 system unit stopping 224 system unit locations 1 T testing the setup call in 290 call out 290 text based system management services 209 trademarks xviii transfer of a modem session 297 U unattended start mode enable disable 159 using Electronic Service Agent 24 using service processor 24 using the service processor service processor menus SMS 149 support menus service proc...

Page 343: ...ery Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or distribut...

Page 344: ...SSEE Information Development Department H6DS 905 6C006 11501 Burnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 345: ......

Page 346: ... Printed in U S A September 2001 SA38 0572 02 ...

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