434
RS/6000 SP and Clustered IBM
^
pSeries Systems Handbook
SD may be obtain using Internet from:
ftp://ftp.software.ibm.com/aix/servdir_client_code/
Electronic Service Agent
The Electronic Service Agent (SA) is a software that resides on your system to
monitor events and transmit data to IBM.
Electronic Service Agent has Product ID 5765-50400. It is replacing the Service
Director. This is a no-charge function from IBM. Service Agent monitors system
hardware error logs and automatically reports identified problems to IBM while
the machine is under a service agreement or within the warranty period. The
Service Agent collects system inventory and performance information to enable
service improvements and to enable the provision of electronic services
offerings.
Knowing about malfunctions early allows for proactive service delivery, which
assists you in maintaining higher availability and performance. It allows IBM
Service to respond faster and with the correct repair parts. In some cases, IBM
may notify a customer of an error and provide a resolution prior to an outage.
Information collected through Service Agent will be made available to IBM
service support representatives when they are helping to answer questions or
diagnosing problems.
Terminology
The following terms that are used in SA:
IBM Service Agent Server (SAS)
The Service Agent Server (SAS) is located at the IBM company. It is
the machine to which your computer(s) sends information that is
stored, analyzed, and acted upon by IBM.
Gateway machine
The Gateway machine is the host system where Service Agent is first
installed using the svcagent.installp. The Gateway machine contains
the central database and the processes for controlling the Service
Agent system processes and communications to IBM.
Forwarder
A machine or system interface defined to the Gateway database as a
client or interface that forwards requests to or from other client
machines.
Summary of Contents for RS/6000 SP
Page 2: ......
Page 6: ...iv RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 16: ...xiv RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 48: ...24 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 100: ...76 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 182: ...158 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 218: ...194 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 284: ...260 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 388: ...364 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 436: ...412 RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 477: ...0 1 spine 0 1 0 169 53 89 pages RS 6000 SP and Clustered IBM pSeries Systems Handbook...
Page 478: ......
Page 479: ......