Chapter 6. Troubleshooting
This chapter contains information that can help you troubleshoot the SiteProtector SP3001 appliance
hardware and Windows administration options.
Topics
Restoring factory defaults
Before you begin
Do the following before you perform this procedure:
v
Make sure you have written down the Product Key from the Microsoft Certificate of Authenticity
(COA) sticker that is affixed to the bottom of the SiteProtector SP3001 appliance.
v
Attach a monitor and keyboard to the SiteProtector SP3001 appliance. See “The SiteProtector SP3001
appliance front panel” on page 12 for information about locating the VGA video (monitor) and USB
(keyboard) ports.
About this task
If your SiteProtector SP3001 appliance has failed and cannot be recovered, you should return the
SiteProtector SP3001 appliance to its factory defaults.
Important:
When you restore the SiteProtector SP3001 appliance, you erase all the user data that is stored
in the database, including events, policies, responses, and tickets. After you restore the SiteProtector
SP3001 appliance, you must completely reconfigure the SiteProtector SP3001 appliance. Perform this
procedure only when it is absolutely necessary to recover from a catastrophic failure.
Procedure
1.
Restart the SiteProtector SP3001 appliance.
Note:
See “Starting and shutting down the SiteProtector SP3001” on page 21 for details.
The SiteProtector SP3001 appliance restarts and two boot options appear.
2.
Select the
Restore to Factory Image
option, and then press ENTER.
Note:
This operation will overwrite all existing data on the application.
3.
When you are prompted to confirm your choice, click
Yes
.
4.
Read the IBM Security license agreement, and then click
Accept
.
5.
When the Windows Setup window appears, type the Product Key in the boxes provided.
6.
Click
Next
, and then verify that the “IBM Security SiteProtector SP3001” is displayed on the LCD.
Note:
It may take several minutes for this message to appear.
7.
Refer to the following procedures in the listed chapters to reconfigure the SiteProtector SP3001
appliance:
v
Chapter 3, “Connecting and configuring the SiteProtector SP3001 appliance,” on page 11
v
Chapter 4, “Configuring the SiteProtector Console,” on page 17
© Copyright IBM Corp. 1994, 2013
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Summary of Contents for SP3001
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